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avis safari namibia - motorhome motorhome and rv travel companies

avis safari namibia - motorhome and rv travel motorhome

Avis Safari Namibia

Introducing Avis Safari Rental

Experience the African wilderness like never before

Safari Rental is an exciting addition to our value-added range of products. Safari Rental offers the latest vehicle models with full backing in Africa, to the South African and international market. Avis is the only Safari rental company to offer vehicles with a holistic safety package, featuring: vehicle stability program – ESP, traction control, trailer sway control, tyre pressure monitoring systems and all terrain tyres with uprated safari suspension. All Avis Safari vehicles are fitted with state of the art solar charging systems making them as green as possible. The vehicles are the most comprehensively appointed safari rental vehicles available today and will ensure you are comfortable.

Our safari vehicles have so many features they can be compared to an overlanding version of the swiss army knife. Built for rugged terrain, these vehicles will allow you to journey through the wildest landscapes of Southern Africa, making every trip an unforgettable experience.



Avis Safari Namibia Rental Terms

MINIMUM RENTAL DURATION AND COSTINGS:
1. Minimum rental period is 7 days at any of the collection points listed below. Combining vehicle numbers can reduce the minimum rental period to 3 in South Africa.

2. Where camp equipment is included the day of pick up and drop off are counted as full days irrespective of the time collected or returned.

3. No refunds are applicable for early returns unless arranged in advance and agreed by Avis Safari Rental.

4. Late or delayed arrivals – should Avis Safari Rental incur additional costs whilst collecting or delivering vehicles at out stations due to Hirer late arrival, they will be for the Hirer account.

BOOKING DEPOSITS AND PAYMENT TERMS

  • A 20% booking deposit is required to confirm a rental, the balance of the full rental is payable prior to or at vehicle collection/handover by arrangement
  • Agents are required to inform Avis Safari Rental reservations of any outstanding payments prior to vehicle collections

OFFICE HOURS:

1. 08H00 TO 16H30 Monday to Friday.

2. Deliveries and collections are included from Monday to Friday during normal office hours, after hours, on Saturdays and Sundays or public holidays there will be a delivery fee of R450.00 per vehicle/airport transfer at Avis Safari discretion – the Hirer must provide a working cellular contact number and e-mail address to its agent or Safari Rental Reservations.

3. The agent or Hirer must arrange a collection point and time with Avis Safari Rental reservations at least one week before rental collection and provide a working cellular number for the renter.

4. No vehicle may be returned at any airport – it must be termed at a depot or by prior arrangement.
NB: To ensure timeous vehicle return the Hirer must arrange the return with the respective branch 24hrs before return. Collection delivery points other than Cape Town and Windhoek are managed out of the Johannesburg depot.

Mobile contact numbers are available 24 hours, 7 days a week.
 

Safari Rental Reservations Office +27 11 392 5202
Johannesburg Manager Kevin Kirkwood-Eales +27 76 785 4784
  Devon Becker +27 79 505 4544
Cape Town Agent Marco Bacchetta +27 82 253 5646
  Amos +27 76 438 3009
Windhoek Manager Jan van der Merwe +264 81 041 1192
  Ashley De Barros +264 81 165 4076
Maun Agent Pako +267 72 194 193
Kasane Agent Mpho +267 77 165 165
Director Martin Steer +27 84 200 4030
Director Bruce King +27 82 778 6999

 

LOCATIONS
South Africa:

  • Johannesburg: Avis Van Rental Depot, Cnr 23 Diesel & Furnace Rd, Isando
  • Cape Town – Avis Safari Depot, No 7, 15th Ave, Kensington/Maitland

Namibia:

  • Windhoek City – Avis Safari, 25 Newcastle str, Northern Industrial, Erf 6985 Windhoek

Botswana:

  • Maun Airport Avis Office           
  • Kasane Airport – Avis Safari Depot

Delivery and Drop off ex Johannesburg by arrangement. 


RELOCATION FEES:
 

Surcharge Fees
Cape Town - Johannesburg / Johannesburg - Cape Town ZAR 4850.00
Durban - Johannesburg / Johannesburg - Durban ZAR 4850.00
Cape Town - Durban / Durban - Cape Town via Johannesburg ZAR 4850.00
Windhoek - Johannesburg / Johannesburg - Windhoek ZAR 6500.00
Windhoek - Cape Town / Cape Town - Windhoek ZAR 6500.00
Johannesburg - Maun / Maun - Johannesburg ZAR 6600.00
Windhoek - Maun / Maun - Windhoek ZAR 5500.00
Windhoek - Kasane / Kasane - Windhoek ZAR 7600.00
Maun - Maun / Kasane - Kasane ZAR 7600.00
Maun - Kasane / Kasane - Maun ZAR 7600.00
Johanneburg - Kasane / Kasane - Johannesburg ZAR 7600.00
Johannesburg - Victoria Falls (Zimbabwe) ZAR 10500.00
Johannesburg - Livingstone (Zambia) ZAR 10500.00
Cape Town - Victoria Falls (Zimbabwe) ZAR 10500.00
Cape Town - Livingstone (Zambia) ZAR 10500.00
Windhoek - Victoria Falls (Zimbabwe) ZAR 10500.00
Windhoek - Livingstone (Zambia) or Victoria Falls ZAR 10500.00
Harare ZAR 17500.00
Lusaka ZAR 17500.00
Malawi and North - Namibia rentals at NAD (Service Fee) ZAR 4000.00


USAGE:

  1. The Hirer acknowledges that he/she is aware of the purpose for which the vehicle was designed, as well as all safety and maintenance procedures. The Hirer is responsible to look after and maintain the vehicle during use and to return the vehicle in good order, fair wear and tear accepted.
  2. In the event of the vehicle or any of its belongings being lost or damaged during the rental period, the Hirer shall be liable to cover the cost of replacement or repair and to make good on any shortages or damages to the vehicle. Insurance cover is included and will cover loss or damage due to theft and collision damages but not lost items or damages due to carelessness or negligence.
  3. Cross border travel – written authorization is required for any travel outside of South Africa.
  • Avis Safari Rentals are not responsible for adhoc fines, levies or other extraordinary expenditure that may occur in countries outside of South Africa


The Hirer is responsible to acquire and ensure;

  • All vehicle travel documentation to countries outside of South Africa is valid for a minimum of 14 days after rental termination date – failure to do so will result in the respective country penalty being charged to the Hirer’s account.

4. Checking the vehicle and signing the contract – it is recommended that the Hirer should check the vehicle thoroughly on handover to ensure the vehicle meets with their requirements and it is always beneficial to recheck items like wheel changing tools and tyre condition. On signing the contract the Hirer signs acceptance of the vehicle and equipment.

REPAIRS, MECHANICAL FAILURES AND RUNNING CHARGES:

  1. Any mechanical repair or replacement related to fair wear and tear is covered by Avis Safari Rental. Repairs of up to R3000.00 can be effected without prior authorization. On higher amounts prior authorization is required from Avis Safari Rental. Due to the vastness of the area where vehicles are mobile the Hirer is responsible to get the vehicle to the nearest workshop. Where not mobile the vehicle should be towed to the nearest workshop for diagnosis.
  2. In most cases vehicles are still covered under the new vehicle manufacturers warranty and their warranty conditions will apply where mechanical failures occur. It is important to remember that Avis Safari Rental is not the manufacturer of the vehicle or equipment but will do its utmost to select and offer the best and most recommended vehicles and equipment as well as ensure the vehicles are fully maintained and checked prior to departure.
  3. Where serious mechanical failures occur due to standard wear and tear and which cannot be repaired timeously a replacement vehicle will be supplied within 24 hours of diagnosis. This relates to the countries of South Africa, Botswana, Namibia, Zimbabwe, Southern Mozambique and Southern Zambia. In countries further North replacement time is within 72 hours.
  4. Inconvenience and time loss is not covered for mechanical failures which cannot be anticipated.
  5. Towing is covered for the countries of South Africa, Botswana, Namibia, Zimbabwe, Southern Mozambique and Southern Zambia. Further North towing is covered by the Hirer.
  6. A R30 000 refundable security deposit will be charged to the Hirer’s credit card on vehicle collection – no exceptions. Avis Safari Rental will not be held responsible for currency fluctuations. NB The Hirer has the option to leave foreign currency in cash for return of same currency.
  7. The Hirer must fully refuel the vehicle no more than 10km radius from drop off point – Avis Safari Rental reserves the right to confirm the fuel level by way if refill.
    NB: Avis Safari Vehicles are fitted with Long Range tanks therefor the fuel gauge showing full does not constitute a full tank – Avis Safari will top up each vehicle on return
  8. A R800 cleaning charged is for the Hirers account.  This is a standard fee charged to all customers for cleaning the exterior and interior of the vehicle as well as the linen, crockery and cutlery.  In the event that the vehicle is returned in an extremely dirty condition, it will be cleaned by a professional valet service and the cost of the valet will be charged to the Hirer

VEHICLE MAINTENANCE REQUIREMENTS:
 

  1. The vehicles are all fully serviced and maintained as per manufacturers requirements and Avis Safari Rental has introduced additional maintenance which is completed on vehicles.
  2. The Hirer is responsible to maintain the vehicle during the rental period. This would include the standard check of tyre pressures, wheel nuts, wheel alignment if necessary, oil and coolant levels and to be aware of any symptoms which may arise during the rental period. In addition should the vehicle reach 20000 kilometres (10000km for Land Cruiser) intervals (see Annexure:2) during the rental period the Hirer is required to service the vehicle at a suitable workshop associated to the vehicle manufacturer. Where an official dealer is not available other workshops may service the vehicle with our authorization. The schedule service charges are for the Hirer and any other repairs related to standard wear and tear on the vehicle will be covered by Avis Safari Rental.
  3. Avis Safari Rental vehicles are under maintenance plan therefore the Hirer will be reimbursed at rental reconciliation.

COLLISION DAMAGES AND ACCIDENTS:
 

  1. All accidents must be reported to the local police within 24 hours.
  2. Where collision damages render a vehicle unusable, a replacement vehicle can be supplied by Avis Safari Rental if available but all costs are for the expense of the Hirer.
  3. The Hirer is responsible for the return of the damaged vehicle to the original office if outside of the borders of South Africa.
  4. No refund will be given for lost days due to collision damages.
  5. Should the Hirer continue with a new replacement vehicle then a new rental contract and insurance conditions will apply.
  6. The exact insurance conditions and area of liability will also depend on the level of insurance selected.

INSURANCE:
 

  1. Standard Insurance cover, which covers 95% of the vehicle’s value, is included on all vehicles and in all rates quoted. This is not full cover and a R30 000 excess is applicable, the monetary value of which depends on the vehicle category. The excess is payable for any damage irrespective of the cause of damages.
  2. Insurance cover is valid in the following countries; South Africa, Botswana, Namibia, Zambia, Zimbabwe, Mozambique, Swaziland, Lesotho. Special permission is required for any other countries in Sub Saharan Africa.
  3. Third party cover: the standard insurance cover includes third party cover for RSA, Namibia, Botswana, Swaziland and Lesotho only. Third party cover for any other country must be purchased at the port of entry.
  4. Additional insurance cover is available at additional cost which offers reduced excess for both collision and theft damages.


Insurance exclusions;

Standard cover

  1. Towing costs outside of South Africa
  2. Insurance excess
  3. Tyre and windscreen damage - WD (windscreen cover) may be purchased at R50/day
  4. A double excess applies for single vehicle accident
  5. Theft waiver not included, standard excess applicable
  6. Collision with animals
  7. Camping equipment


Premium Cover

  1. Zero excess applies and excludes tyres - WD (windscreen cover) may be purchased at R50/day
  2. Towing outside the countries of Namibia, Botswana and South Africa
  3. Standard excess applies for single vehicle rollover
  4. Should the vehicle be damaged beyond use or stolen a replacement vehicle is not included in any of the insurance cover options. A replacement can be supplied but a new contract applies and all costs are for the Hirers account.
  5. Water damages and secondary damage therefrom are not covered by any insurance cover
  6. Suspension damage and secondary damage therefrom are not covered by any insurance cover
  7. Damages due to negligence or equipment losses are not covered by insurance.
  8. Collision with animals is not covered by insurance.
  9. A case number or police report is required by insurance for any incidents related to collision or theft loss or damage.
  10. Camping equipment

ROAD RESTRICTIONS:

The Avis Safari Rental 4wd vehicles are allowed on all bitumen/tar and gravel roads as well as all recognized public 4x4 tracks in South Africa, Botswana, Namibia, Lesotho, Zimbabwe, Zambia, Mozambique, Swaziland, Malawi. Special permission is required for any other countries in Sub Saharan Africa.

CROSS BORDER SURCHARGES:

A once off cross-border surcharge is applicable when leaving South African borders. This is a once off charge irrespective of how many borders are crossed. See the applicable fees below.

  • R600.00 fee is applicable for the countries of Botswana, Namibia, Zimbabwe, Zambia, and Southern Mozambique (south of the Zambezi River). If the vehicles are collected in a neighbouring country and no borders are crossed then the cross border fee is not applicable but only the delivery surcharges as listed previously. As an example if the vehicle is collected and dropped off in Namibia and no borders are crossed then no cross border fee is applicable.
  • R2000.00 fee is applicable for the countries of Northern Mozambique (north of Beira/ the Zambezi River), Malawi, Tanzania, Uganda and Kenya on request
  • No surcharge applicable for Swaziland and Lesotho

EQUIPMENT RENTALS:

  • Additional equipment is available through Avis Safari Rental as non- standard vehicle equipment and in addition to the vehicle rental. This includes electronic equipment like GPS and satellite phones. Avis Safari Rental may use outside suppliers for this equipment and cannot warrant the accuracy or reliability of this equipment. This equipment should be checked by the Hirer on handover to ensure functional and should the equipment fail during the hire period it should be reported to Avis Safari Rental immediately but we cannot guarantee replacement or repair and this will not constitute a breach of contract or affect the vehicle rental agreement. Avis Safari Rental will endeavour to refund the rental of such equipment from the date reported or authorize replacement at the nearest town centre where this is feasible. Equipment will be tested by the supplier or manufacturer to establish reason for failure and grounds for refund.
  • All Avis Safari Rental vehicles are supplied with one spare wheel – additional spare wheels are available on request with exception of Group N. The fitment of spare wheel carriers adds considerable weight to a vehicle, therefore, all vehicles are fitted with the only true reinforced sidewall All Terrain tyres – Coopers or BF Goodrich

CHANGE OF VEHICLE:

If for reasons beyond our control, the reserved vehicle is not available, Avis Safari Rental reserve the right to substitute the vehicle with another vehicle in the same category or in a higher category. This shall not constitute a breach of contract or entitle the hirer to a refund.

CANCELLATIONS:

In the event of a rental having to be cancelled, the following refund rates are applicable:

  • A 15% deposit is required to secure a vehicle rental and the following cancellation fees apply;
  • 64 days or more notice: deposit refunded less 20% handling fee
  • 33 – 63 days: booking deposit is not refundable. If total rental has been paid the balance less the deposit will be refunded.
  • Less than 33 days’ notice: Full rental due. 100% cancellation fee
  • On rentals involving 5 or more vehicles a different deposit structure may be requested.

GENERAL:

The Hirer is fully responsible for any damage or related costs to the vehicle or third party if;

  • The terms of the rental contract are breached.
  • Damage to the vehicle or equipment caused by careless or reckless driving.
  • Driving under the influence of drugs or alcohol.
  • Water submersion or salt-water damage.
  • Suspension damage.
  • If the vehicle is abandoned and no contact is made by the Hirer to Avis Safari Rental.
  • Driving on restricted or closed roads.
  • Driving on dunes or off-road where no track is obvious.
  • Damage to the vehicle due to collision with animals

PLEASE NOTE

Rates and conditions may be subject to change without notice. All information may be subject to change and all measurements and volumes shown are approximate.
All disputes are governed by the law and courts of South Africa and Namibia.

Annexure
Service intervals;

Ford Ranger    20000km – 40000km – 60000km – 70000km – 80000km – 100000km

Land Cruiser    10000km – 20000km – 30000km – 40000km – 50000km – 60000km - 70000km – 80000km – 90000km – 100000km – 110000km – 120000km - 130000km – 14000km – 150000km – 160000km – 170000km

Terms of booking on this website
The following terms relate to the booking service provided to you on this website. The booking service includes this website, the software associated with the site and the facility to enter into transactions with certain parties whose content appears on the site. You agree to these terms with us in respect of the booking service, in addition to the terms of your rental above which apply directly between you and your chosen third party travel provider ("Third Party Provider").

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a Third Party Provider’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage or for any accident, injury, delay or loss of enjoyment arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

Your rental and use of a vehicle booked through our site will be governed by the terms of the rental agreement with the Third Party Provider. The rental agreement and any other documentation provided to you by the Third Party Provider is between you and the Third Party Provider and we will not be liable to you or to any third party in any way in relation to that agreement or your vehicle or rental service where your booking has been properly processed by us. We are not responsible or liable to you for (i) the acts or omissions of the Third Party Provider in respect of your booking or in the course of delivering the rental service to you; or (ii) any disputes in respect of your booking with that Third Party Provider or that service, except in each case to the extent that responsibility for those matters may be imposed on us by applicable law.

While we will make reasonable efforts to ensure we are representing only reputable Third Party Providers, we make no warranty about the fitness suitability of any Third Party Provider product or service and will not accept responsibility for the quality fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant Third Party Provider at the earliest possible time. This will allow the Third Party Provider to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our Third Party Providers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a Third Party Provider.

Where we are liable to you terms and conditions, our total liability to you will be limited to (at our option) resupply of the booking service provided to you or the dollar amount of the deposit we received from you in relation to your booking. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will availability confirm your booking email you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the Third Party Providers terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Third Party Provider in order for them to provide the requested rental services to you.

Amendments
Please note that some Third Party Providers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the Third Party Provider. In addition to the alteration policy of the Third Party Provider stated in their terms, the following charges will apply in respect of our booking service relating to that amendment:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A Third Party Provider can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund and Cancellation Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds, credits or cancellation charges that apply are detailed in the terms and conditions of the Third Party Provider of your selected vehicle. In the event you are unsatisfied with our booking service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the Third Party Provider.

Sometimes a booking may need to be cancelled because of circumstances beyond either party’s control. For example, a weather event, public health event (including epidemic / pandemic), medical emergencies, strike, terrorist act, governmental, regional or local authority restrictions (such as restrictions on movement due to the COVID-19 pandemic) or a change in law). If this occurs, your entitlement to a credit or refund will be as provided in your Third Party Provider’s terms and conditions.

You agree that you will raise and resolve any dispute over refunds or cancellations in respect of your booking (whether initiated by you, the Third Party Provider or by circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) directly with the Third Party Provider. Once you have made payment for your booking, you must not seek to reverse or cancel such payment through your card issuer or its agents without our prior consent.

We shall only be liable to provide a refund to you (whether that cancellation is initiated by you, the Third Party Provider or due to circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) to the extent that we actually receive a refund from the relevant Third Party Provider. Where refunds are due to you from a Third Party Provider, we will provide reasonable assistance to you in claiming such funds from that Third Party Provider. In that situation, you authorise us to seek such refunds from the travel provider directly and on your behalf.

Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 12 weeks. This is beyond our control.

We are not responsible (including in negligence) to you for any failure or delay on the part of any Third Party Provider in providing travel products to you where the booking has been properly processed.


Avis Safari Namibia Rental Terms for travel between 24-Jul-2020 and 31-Dec-2020

MINIMUM RENTAL DURATION AND COSTINGS:
1. Minimum rental period is 7 days at any of the collection points listed below. Combining vehicle numbers can reduce the minimum rental period to 3 in South Africa.

2. Where camp equipment is included the day of pick up and drop off are counted as full days irrespective of the time collected or returned.

3. No refunds are applicable for early returns unless arranged in advance and agreed by Avis Safari Rental.

4. Late or delayed arrivals – should Avis Safari Rental incur additional costs whilst collecting or delivering vehicles at out stations due to Hirer late arrival, they will be for the Hirer account.

BOOKING DEPOSITS AND PAYMENT TERMS

  • A 20% booking deposit is required to confirm a rental, the balance of the full rental is payable prior to or at vehicle collection/handover by arrangement
  • Agents are required to inform Avis Safari Rental reservations of any outstanding payments prior to vehicle collections

OFFICE HOURS:

1. 08H00 TO 16H30 Monday to Friday.

2. Deliveries and collections are included from Monday to Friday during normal office hours, after hours, on Saturdays and Sundays or public holidays there will be a delivery fee of R450.00 per vehicle/airport transfer at Avis Safari discretion – the Hirer must provide a working cellular contact number and e-mail address to its agent or Safari Rental Reservations.

3. The agent or Hirer must arrange a collection point and time with Avis Safari Rental reservations at least one week before rental collection and provide a working cellular number for the renter.

4. No vehicle may be returned at any airport – it must be termed at a depot or by prior arrangement.
NB: To ensure timeous vehicle return the Hirer must arrange the return with the respective branch 24hrs before return. Collection delivery points other than Cape Town and Windhoek are managed out of the Johannesburg depot.

Mobile contact numbers are available 24 hours, 7 days a week.
 

Safari Rental Reservations Office +27 11 392 5202
Johannesburg Manager Kevin Kirkwood-Eales +27 76 785 4784
  Devon Becker +27 79 505 4544
Cape Town Agent Marco Bacchetta +27 82 253 5646
  Amos +27 76 438 3009
Windhoek Manager Jan van der Merwe +264 81 041 1192
  Ashley De Barros +264 81 165 4076
Maun Agent Pako +267 72 194 193
Kasane Agent Mpho +267 77 165 165
Director Martin Steer +27 84 200 4030
Director Bruce King +27 82 778 6999

 

LOCATIONS
South Africa:

  • Johannesburg: Avis Van Rental Depot, Cnr 23 Diesel & Furnace Rd, Isando
  • Cape Town – Avis Safari Depot, No 7, 15th Ave, Kensington/Maitland

Namibia:

  • Windhoek City – Avis Safari, 25 Newcastle str, Northern Industrial, Erf 6985 Windhoek

Botswana:

  • Maun Airport Avis Office           
  • Kasane Airport – Avis Safari Depot

Delivery and Drop off ex Johannesburg by arrangement. 


RELOCATION FEES:
 

Surcharge Fees
Cape Town - Johannesburg / Johannesburg - Cape Town ZAR 4850.00
Durban - Johannesburg / Johannesburg - Durban ZAR 4850.00
Cape Town - Durban / Durban - Cape Town via Johannesburg ZAR 4850.00
Windhoek - Johannesburg / Johannesburg - Windhoek ZAR 6500.00
Windhoek - Cape Town / Cape Town - Windhoek ZAR 6500.00
Johannesburg - Maun / Maun - Johannesburg ZAR 6600.00
Windhoek - Maun / Maun - Windhoek ZAR 5500.00
Windhoek - Kasane / Kasane - Windhoek ZAR 7600.00
Maun - Maun / Kasane - Kasane ZAR 7600.00
Maun - Kasane / Kasane - Maun ZAR 7600.00
Johanneburg - Kasane / Kasane - Johannesburg ZAR 7600.00
Johannesburg - Victoria Falls (Zimbabwe) ZAR 10500.00
Johannesburg - Livingstone (Zambia) ZAR 10500.00
Cape Town - Victoria Falls (Zimbabwe) ZAR 10500.00
Cape Town - Livingstone (Zambia) ZAR 10500.00
Windhoek - Victoria Falls (Zimbabwe) ZAR 10500.00
Windhoek - Livingstone (Zambia) or Victoria Falls ZAR 10500.00
Harare ZAR 17500.00
Lusaka ZAR 17500.00
Malawi and North - Namibia rentals at NAD (Service Fee) ZAR 4000.00


USAGE:

  1. The Hirer acknowledges that he/she is aware of the purpose for which the vehicle was designed, as well as all safety and maintenance procedures. The Hirer is responsible to look after and maintain the vehicle during use and to return the vehicle in good order, fair wear and tear accepted.
  2. In the event of the vehicle or any of its belongings being lost or damaged during the rental period, the Hirer shall be liable to cover the cost of replacement or repair and to make good on any shortages or damages to the vehicle. Insurance cover is included and will cover loss or damage due to theft and collision damages but not lost items or damages due to carelessness or negligence.
  3. Cross border travel – written authorization is required for any travel outside of South Africa.
  • Avis Safari Rentals are not responsible for adhoc fines, levies or other extraordinary expenditure that may occur in countries outside of South Africa


The Hirer is responsible to acquire and ensure;

  • All vehicle travel documentation to countries outside of South Africa is valid for a minimum of 14 days after rental termination date – failure to do so will result in the respective country penalty being charged to the Hirer’s account.

4. Checking the vehicle and signing the contract – it is recommended that the Hirer should check the vehicle thoroughly on handover to ensure the vehicle meets with their requirements and it is always beneficial to recheck items like wheel changing tools and tyre condition. On signing the contract the Hirer signs acceptance of the vehicle and equipment.

REPAIRS, MECHANICAL FAILURES AND RUNNING CHARGES:

  1. Any mechanical repair or replacement related to fair wear and tear is covered by Avis Safari Rental. Repairs of up to R3000.00 can be effected without prior authorization. On higher amounts prior authorization is required from Avis Safari Rental. Due to the vastness of the area where vehicles are mobile the Hirer is responsible to get the vehicle to the nearest workshop. Where not mobile the vehicle should be towed to the nearest workshop for diagnosis.
  2. In most cases vehicles are still covered under the new vehicle manufacturers warranty and their warranty conditions will apply where mechanical failures occur. It is important to remember that Avis Safari Rental is not the manufacturer of the vehicle or equipment but will do its utmost to select and offer the best and most recommended vehicles and equipment as well as ensure the vehicles are fully maintained and checked prior to departure.
  3. Where serious mechanical failures occur due to standard wear and tear and which cannot be repaired timeously a replacement vehicle will be supplied within 24 hours of diagnosis. This relates to the countries of South Africa, Botswana, Namibia, Zimbabwe, Southern Mozambique and Southern Zambia. In countries further North replacement time is within 72 hours.
  4. Inconvenience and time loss is not covered for mechanical failures which cannot be anticipated.
  5. Towing is covered for the countries of South Africa, Botswana, Namibia, Zimbabwe, Southern Mozambique and Southern Zambia. Further North towing is covered by the Hirer.
  6. A R30 000 refundable security deposit will be charged to the Hirer’s credit card on vehicle collection – no exceptions. Avis Safari Rental will not be held responsible for currency fluctuations. NB The Hirer has the option to leave foreign currency in cash for return of same currency.
  7. The Hirer must fully refuel the vehicle no more than 10km radius from drop off point – Avis Safari Rental reserves the right to confirm the fuel level by way if refill.
    NB: Avis Safari Vehicles are fitted with Long Range tanks therefor the fuel gauge showing full does not constitute a full tank – Avis Safari will top up each vehicle on return
  8. A R800 cleaning charged is for the Hirers account.  This is a standard fee charged to all customers for cleaning the exterior and interior of the vehicle as well as the linen, crockery and cutlery.  In the event that the vehicle is returned in an extremely dirty condition, it will be cleaned by a professional valet service and the cost of the valet will be charged to the Hirer

VEHICLE MAINTENANCE REQUIREMENTS:
 

  1. The vehicles are all fully serviced and maintained as per manufacturers requirements and Avis Safari Rental has introduced additional maintenance which is completed on vehicles.
  2. The Hirer is responsible to maintain the vehicle during the rental period. This would include the standard check of tyre pressures, wheel nuts, wheel alignment if necessary, oil and coolant levels and to be aware of any symptoms which may arise during the rental period. In addition should the vehicle reach 20000 kilometres (10000km for Land Cruiser) intervals (see Annexure:2) during the rental period the Hirer is required to service the vehicle at a suitable workshop associated to the vehicle manufacturer. Where an official dealer is not available other workshops may service the vehicle with our authorization. The schedule service charges are for the Hirer and any other repairs related to standard wear and tear on the vehicle will be covered by Avis Safari Rental.
  3. Avis Safari Rental vehicles are under maintenance plan therefore the Hirer will be reimbursed at rental reconciliation.

COLLISION DAMAGES AND ACCIDENTS:
 

  1. All accidents must be reported to the local police within 24 hours.
  2. Where collision damages render a vehicle unusable, a replacement vehicle can be supplied by Avis Safari Rental if available but all costs are for the expense of the Hirer.
  3. The Hirer is responsible for the return of the damaged vehicle to the original office if outside of the borders of South Africa.
  4. No refund will be given for lost days due to collision damages.
  5. Should the Hirer continue with a new replacement vehicle then a new rental contract and insurance conditions will apply.
  6. The exact insurance conditions and area of liability will also depend on the level of insurance selected.

INSURANCE:
 

  1. Standard Insurance cover, which covers 95% of the vehicle’s value, is included on all vehicles and in all rates quoted. This is not full cover and a R30 000 excess is applicable, the monetary value of which depends on the vehicle category. The excess is payable for any damage irrespective of the cause of damages.
  2. Insurance cover is valid in the following countries; South Africa, Botswana, Namibia, Zambia, Zimbabwe, Mozambique, Swaziland, Lesotho. Special permission is required for any other countries in Sub Saharan Africa.
  3. Third party cover: the standard insurance cover includes third party cover for RSA, Namibia, Botswana, Swaziland and Lesotho only. Third party cover for any other country must be purchased at the port of entry.
  4. Additional insurance cover is available at additional cost which offers reduced excess for both collision and theft damages.


Insurance exclusions;

Standard cover

  1. Towing costs outside of South Africa
  2. Insurance excess
  3. Tyre and windscreen damage - WD (windscreen cover) may be purchased at R50/day
  4. A double excess applies for single vehicle accident
  5. Theft waiver not included, standard excess applicable
  6. Collision with animals
  7. Camping equipment


Premium Cover

  1. Zero excess applies and excludes tyres - WD (windscreen cover) may be purchased at R50/day
  2. Towing outside the countries of Namibia, Botswana and South Africa
  3. Standard excess applies for single vehicle rollover
  4. Should the vehicle be damaged beyond use or stolen a replacement vehicle is not included in any of the insurance cover options. A replacement can be supplied but a new contract applies and all costs are for the Hirers account.
  5. Water damages and secondary damage therefrom are not covered by any insurance cover
  6. Suspension damage and secondary damage therefrom are not covered by any insurance cover
  7. Damages due to negligence or equipment losses are not covered by insurance.
  8. Collision with animals is not covered by insurance.
  9. A case number or police report is required by insurance for any incidents related to collision or theft loss or damage.
  10. Camping equipment

ROAD RESTRICTIONS:

The Avis Safari Rental 4wd vehicles are allowed on all bitumen/tar and gravel roads as well as all recognized public 4x4 tracks in South Africa, Botswana, Namibia, Lesotho, Zimbabwe, Zambia, Mozambique, Swaziland, Malawi. Special permission is required for any other countries in Sub Saharan Africa.

CROSS BORDER SURCHARGES:

A once off cross-border surcharge is applicable when leaving South African borders. This is a once off charge irrespective of how many borders are crossed. See the applicable fees below.

  • R600.00 fee is applicable for the countries of Botswana, Namibia, Zimbabwe, Zambia, and Southern Mozambique (south of the Zambezi River). If the vehicles are collected in a neighbouring country and no borders are crossed then the cross border fee is not applicable but only the delivery surcharges as listed previously. As an example if the vehicle is collected and dropped off in Namibia and no borders are crossed then no cross border fee is applicable.
  • R2000.00 fee is applicable for the countries of Northern Mozambique (north of Beira/ the Zambezi River), Malawi, Tanzania, Uganda and Kenya on request
  • No surcharge applicable for Swaziland and Lesotho

EQUIPMENT RENTALS:

  • Additional equipment is available through Avis Safari Rental as non- standard vehicle equipment and in addition to the vehicle rental. This includes electronic equipment like GPS and satellite phones. Avis Safari Rental may use outside suppliers for this equipment and cannot warrant the accuracy or reliability of this equipment. This equipment should be checked by the Hirer on handover to ensure functional and should the equipment fail during the hire period it should be reported to Avis Safari Rental immediately but we cannot guarantee replacement or repair and this will not constitute a breach of contract or affect the vehicle rental agreement. Avis Safari Rental will endeavour to refund the rental of such equipment from the date reported or authorize replacement at the nearest town centre where this is feasible. Equipment will be tested by the supplier or manufacturer to establish reason for failure and grounds for refund.
  • All Avis Safari Rental vehicles are supplied with one spare wheel – additional spare wheels are available on request with exception of Group N. The fitment of spare wheel carriers adds considerable weight to a vehicle, therefore, all vehicles are fitted with the only true reinforced sidewall All Terrain tyres – Coopers or BF Goodrich

CHANGE OF VEHICLE:

If for reasons beyond our control, the reserved vehicle is not available, Avis Safari Rental reserve the right to substitute the vehicle with another vehicle in the same category or in a higher category. This shall not constitute a breach of contract or entitle the hirer to a refund.

CANCELLATIONS:

In the event of a rental having to be cancelled, the following refund rates are applicable:

  • A 15% deposit is required to secure a vehicle rental and the following cancellation fees apply;
  • 64 days or more notice: deposit refunded less 20% handling fee
  • 33 – 63 days: booking deposit is not refundable. If total rental has been paid the balance less the deposit will be refunded.
  • Less than 33 days’ notice: Full rental due. 100% cancellation fee
  • On rentals involving 5 or more vehicles a different deposit structure may be requested.

GENERAL:

The Hirer is fully responsible for any damage or related costs to the vehicle or third party if;

  • The terms of the rental contract are breached.
  • Damage to the vehicle or equipment caused by careless or reckless driving.
  • Driving under the influence of drugs or alcohol.
  • Water submersion or salt-water damage.
  • Suspension damage.
  • If the vehicle is abandoned and no contact is made by the Hirer to Avis Safari Rental.
  • Driving on restricted or closed roads.
  • Driving on dunes or off-road where no track is obvious.
  • Damage to the vehicle due to collision with animals

PLEASE NOTE

Rates and conditions may be subject to change without notice. All information may be subject to change and all measurements and volumes shown are approximate.
All disputes are governed by the law and courts of South Africa and Namibia.

Annexure
Service intervals;

Ford Ranger    20000km – 40000km – 60000km – 70000km – 80000km – 100000km

Land Cruiser    10000km – 20000km – 30000km – 40000km – 50000km – 60000km - 70000km – 80000km – 90000km – 100000km – 110000km – 120000km - 130000km – 14000km – 150000km – 160000km – 170000km

Terms of booking on this website
The following terms relate to the booking service provided to you on this website. The booking service includes this website, the software associated with the site and the facility to enter into transactions with certain parties whose content appears on the site. You agree to these terms with us in respect of the booking service, in addition to the terms of your rental above which apply directly between you and your chosen third party travel provider ("Third Party Provider").

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a Third Party Provider’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage or for any accident, injury, delay or loss of enjoyment arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

Your rental and use of a vehicle booked through our site will be governed by the terms of the rental agreement with the Third Party Provider. The rental agreement and any other documentation provided to you by the Third Party Provider is between you and the Third Party Provider and we will not be liable to you or to any third party in any way in relation to that agreement or your vehicle or rental service where your booking has been properly processed by us. We are not responsible or liable to you for (i) the acts or omissions of the Third Party Provider in respect of your booking or in the course of delivering the rental service to you; or (ii) any disputes in respect of your booking with that Third Party Provider or that service, except in each case to the extent that responsibility for those matters may be imposed on us by applicable law.

While we will make reasonable efforts to ensure we are representing only reputable Third Party Providers, we make no warranty about the fitness suitability of any Third Party Provider product or service and will not accept responsibility for the quality fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant Third Party Provider at the earliest possible time. This will allow the Third Party Provider to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our Third Party Providers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a Third Party Provider.

Where we are liable to you terms and conditions, our total liability to you will be limited to (at our option) resupply of the booking service provided to you or the dollar amount of the deposit we received from you in relation to your booking. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will availability confirm your booking email you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the Third Party Providers terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Third Party Provider in order for them to provide the requested rental services to you.

Amendments
Please note that some Third Party Providers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the Third Party Provider. In addition to the alteration policy of the Third Party Provider stated in their terms, the following charges will apply in respect of our booking service relating to that amendment:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A Third Party Provider can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund and Cancellation Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds, credits or cancellation charges that apply are detailed in the terms and conditions of the Third Party Provider of your selected vehicle. In the event you are unsatisfied with our booking service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the Third Party Provider.

Sometimes a booking may need to be cancelled because of circumstances beyond either party’s control. For example, a weather event, public health event (including epidemic / pandemic), medical emergencies, strike, terrorist act, governmental, regional or local authority restrictions (such as restrictions on movement due to the COVID-19 pandemic) or a change in law). If this occurs, your entitlement to a credit or refund will be as provided in your Third Party Provider’s terms and conditions.

You agree that you will raise and resolve any dispute over refunds or cancellations in respect of your booking (whether initiated by you, the Third Party Provider or by circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) directly with the Third Party Provider. Once you have made payment for your booking, you must not seek to reverse or cancel such payment through your card issuer or its agents without our prior consent.

We shall only be liable to provide a refund to you (whether that cancellation is initiated by you, the Third Party Provider or due to circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) to the extent that we actually receive a refund from the relevant Third Party Provider. Where refunds are due to you from a Third Party Provider, we will provide reasonable assistance to you in claiming such funds from that Third Party Provider. In that situation, you authorise us to seek such refunds from the travel provider directly and on your behalf.

Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 12 weeks. This is beyond our control.

We are not responsible (including in negligence) to you for any failure or delay on the part of any Third Party Provider in providing travel products to you where the booking has been properly processed.


Avis Safari Namibia Insurance

INSURANCE:

  • Standard Insurance cover, which covers 95% of the vehicle’s value, is included on all vehicles and in all rates quoted. This is not full cover and a R30 000 excess is applicable, the monetary value of which depends on the vehicle category. The excess is payable for any damage irrespective of the cause of damages.
  • Insurance cover is valid in the following countries; South Africa, Botswana, Namibia, Zambia, Zimbabwe, Mozambique, Swaziland, Lesotho. Special permission is required for any other countries in Sub Saharan Africa.
  • Third party cover: the standard insurance cover includes third party cover for RSA, Namibia, Botswana, Swaziland and Lesotho only. Third party cover for any other country must be purchased at the port of entry.
  • Additional insurance cover is available at additional cost which offers reduced excess for both collision and theft damages.


Insurance exclusions;

Standard cover

  • Towing costs outside of South Africa
  • Insurance excess
  • Tyre and windscreen damage - WD (windscreen cover) may be purchased at R50/day
  • A double excess applies for single vehicle accident
  • Theft waiver not included, standard excess applicable
  • Collision with animals
  • Camping equipment


Premium Cover

  • Zero excess applies and excludes tyres - WD (windscreen cover) may be purchased at R50/day
  • Towing outside the countries of Namibia, Botswana and South Africa
  • Standard excess applies for single vehicle rollover
  • Should the vehicle be damaged beyond use or stolen a replacement vehicle is not included in any of the insurance cover options. A replacement can be supplied but a new contract applies and all costs are for the Hirers account.
  • Water damages and secondary damage therefrom are not covered by any insurance cover
  • Suspension damage and secondary damage therefrom are not covered by any insurance cover
  • Damages due to negligence or equipment losses are not covered by insurance.
  • Collision with animals is not covered by insurance.
  • A case number or police report is required by insurance for any incidents related to collision or theft loss or damage.
  • Camping equipment