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best time rv - motorhome motorhome and rv travel companies

best time rv - motorhome and rv travel motorhome

Best Time RV

Why rent a vehicle from Best Time RV?

Quality Campers:
•No units older than 24 months

Service:
•24-HOUR Roadside Assistance
•Additional rental items available (GPS, convenience kits, snow-chains and more)
•International Sales & Marketing Office; your Zurich Team is a one stop information center and help point when it comes to reservations
•More vacation time! Online pre-check in helps your customers to save time at pickup

Family:
•Safety: Three-point child or baby car seat attachment

Reliability:
•More than 30 Years of Rental Experience

Best Time RV Rental Terms

1. TOUR OPERATOR: REGISTRATION AND RESERVATION

Payment

A non-refundable deposit will be taken from your nominated credit card at the time of booking confirmation.  The percentage of the total fees payable upon booking confirmation will vary depending on the number of days your booking is placed before travel commencement.

The balance of payment due will be deducted from your nominated credit card 35 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your card as you place your booking.  However, if  you are booking within 35 days of travel, or you choose to book in a currency other than USD, the entire cost of the rental will be transacted from your nominated credit card at the time of booking confirmation.

Note: If applicable any fees payable upon arrival will be itemised as such in your final breakdown of pricing.

 

Cancellation Fees

Upon confirmation that your selected vehicle is available a non-refundable booking deposit will be taken from your nominated credit card. In addition to this the following cancellation fees apply:

Day of booking confirmation up:
up to 45 days prior to pick up date                             10% of total rental days charges
44 to 32 days prior to pick up date                             30% of total rental days charges
31 to 18 days prior to pick up date                             50% of total rental days charges
17 to 4 days prior to pick up date                               75% of total rental days charges
3 days or less prior to pick up date or no shows        100% of total rental days charges

Separate cancellation policy applies for group bookings (6 vehicles and more).

No shows

Customers who fail to arrive on pick-up day or decline vehicle at pick-up for whatever reason are considered as a departure day cancellation (no show) and will be charged 100% of the rental days.

Modifications

Reservation changes are subject to availability. The rate will be re­-calculated using the most current Flex rate. Compared to the booked rate; the higher rate will apply. Any modification of reservations is subject to a USD 25.00 handling fee.
If a confirmed booking is moved or shortened by 3 or more rental days, our cancellation charges may apply for these days.

Please note: these are the fees set out by the supplier in addition to those on the website amendment fees.

One-way charges for confirmed one-way bookings

For one-way rental cancellations, the full one-way drop-off charge plus taxes will be added to the regular cancellation charges.

Travel insurance

The Supplier strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases, this will cover any losses incurred if you are forced to cancel your booking.

Calculation of Invoices

The calculation of rental days will be determined on a “per night” basis as is standard practice in the hotel and tourism industry. The pick-up day is counted as the first rental day, and there is no charge for the last rental day on which the vehicle is being returned. Invoices will be issued according to the information received in your reservation request.


2. CLIENT: PICK-UP AND DROP-OFF INFORMATION

Best Time RV offers TWO different types of Pick-ups: Regular Pick-Ups and Early Pick-Ups. No matter which type the customers choose, they need to arrange a suitable time for their Pick-Up with our rental location at least 3 working days in advance.

2.1. Early Pick-up (transfer to rental location included)

  • Overseas customers must overnight before picking-up their rental unit, except they have booked our Jeep Explorer or Jeep HighRoller.
  • Early pick-ups are provided at an additional cost (please refer to price list)
  • With this option, the pick-up times are Mon-Sat 9.00 am – 11.00 am.
  • Early pick-ups include free transfers from designated hotels to rental location. The time for these free transfers will be arranged with the customers individually between 7.30 am and 9.30 am. 
  • Tour operators or customers are requested to report at the time of booking or not later than three working days before pick-up date in which designated transfer hotel customer is staying overnight and how many people are in customer's party. 
  • Customers should provide their mobile phone number and, or email address.
  • Customers have to do our Online Check In within 3 month – 72 hours before their pick-up: https://www.besttimerv.com/checkin-form/
    Please provide the customers with the Best Time RV Booking Code, the
  • Pick-up date and the Code of their Pick-up location.
  • Customers have to call their pick-up location 3 working days prior to their pickup to receive the exact time for their transfer. Please provide the customers with the phone numbers of our rental locations and consider their opening hours for calls. Calls from Mon – Fri are preferred. If nobody picks up the phone, customers should leave a message with their name, Best Time RV Booking Code and phone number (incl. country code). If customers prefer to make an appointment via email, they need to contact us 1 week before their Pick-Up.
  • Customers must be ready for pick-up at the time approved by the rental location at one of the designated transfer hotels at specified customer waiting areas.
  • Transfers are only provided from the designated hotels if we have been informed of the transfer within the indicated time frame. Customers must be ready at the stated time and customer waiting area, otherwise no pick-up transfer will be provided.
  • Transfer times listed are approximate due to traffic and weather conditions. Best Time RV is not responsible for refunds due to delays for any of these conditions.
  • Customers who fly into YVR and will do a pick-up in YDT (Point Roberts, WA), will need to cross the border from Canada into the U.S. and will need to have the appropriate travel documents available for immigration. Border crossing can take up to 30 minutes.

2.2. Regular Pick-up (no transfer included to rental location)

  • are at no extra cost and DO NOT include transfers to rental locations
  • Vehicle Pick-up: Mo-Fr 1.00 pm – 3.00 pm or Sat in Las Vegas, Los Angeles, San Francisco and Phoenix 10.00 am – 11.00 am and in Point Roberts 1.00 pm – 3.00 pm (15th May – 15th October) / 10.00 am – 11.00 am (16th October – 14th May).
  • Overseas customers must overnight before picking-up their rental unit, except they have booked our Jeep Explorer or Jeep HighRoller.
  • Customer must arrive at rental location at their own expense. No transfer to the rental location is provided by the rental company.
  • Reserved rental vehicles may be delivered as late as 3.00 pm Mo-Sa.
  • Customers have to call our rental location 3 working days prior to their pick-up. The rental location will arrange a suitable time for the pick-up with them. This way we can avoid long waiting periods for the customers

2.3. Vehicle Drop-off and Airport Transfer

  • Vehicle drop-off hours are Mon - Sat from 09.00 am to 11.00 am.
  • Airport Transfer is only provided if drop-off time is on or before 10.00 am:
    Airport transfer is included in Prep Fee and provided to all renters who drop-off their rental vehicles on or before 10.00 am at no extra cost. Shuttles leave (around 11.00 am) from our rental location to the Las Vegas (LAS), Los  Angeles (LAX), Phoenix (PHX), San Francisco (SFO), Calgary (YYC) or Vancouver (YVR) airport only. Please do not book return flights with departures before 2.00 pm, if your customers want to take advantage of the free drop-off transfer to the airport.
  • No Airport Transfer is provided if drop-off time is after 10.00 am.
    Drop-offs after 10.00 am may take longer than the time the airport shuttle leaves, hence if customers arrive at rental location for vehicle drop-off after 10.00 am, no airport transfers are guaranteed anymore.
  • Late vehicle drop-off (= drop-off after 11.00 am)
    Late vehicle drop-off surcharges are USD 30.00 per hour. No airport transfers are provided in the event of a late vehicle drop-off. No refunds are made for early returns or unused portion of rentals.


3. CLIENT: INSURANCE INFORMATION

Public Liability Insurance (included in daily rental rates)

Best Time RV maintains liability insurance coverage on all their rental vehicles for bodily injury and property damage liability claims brought by a third party (other than a passenger) against the renter (and any other driver listed in the rental contract) and/or the company as a result of the operation or use of their rental vehicles. The policy protects the company for USD 5 million and the renter for statutory limits applicable in the jurisdiction where rented. This basic public liability coverage is included in all rental rates. All coverage and waivers are subject to the express terms of the rental contract.

SLI Supplemental Liability Insurance (available for purchase at pickup)

Best Time RV offers each renter optional supplemental liability insurance coverage for their rented vehicle at an additional charge. This provides additional protection for bodily injury and property damage liability claims brought by a third party (other than a passenger) against the renter and any authorized driver listed in the rental contract. This optional coverage, when selected, increases statutory liability limits to either USD 300,000 CSL (Combined Single Limit) or USD 1 million CSL for the renter. This supplemental liability coverage can be purchased at time of vehicle pick-up at the rental counter. All coverage and waivers are subject to the express terms of the rental contract and the coverage terms outlined in the coverage brochure.

Customer Responsibility with CDW = Collision Damage Waiver and VIP = Vacation Interruption Protection (included in daily rental rates)

In the absence of CDW, all loss or damage to the vehicle while on rent, whether or not due to the fault of customer, customer’s responsibility for direct and accidental loss (including theft and vandalism) or damage to the vehicle is unlimited. That is, the customer is responsible for all loss or damage.

For Renter’s benefit, all daily rental rates for all vehicles includes Collision Damage Waiver (CDW) and Vacation Interruption Protection (VIP). With CDW and VIP, the customer’s responsibility for accidental damage, theft and vandalism (police report is required) to the vehicle is reduced to USD 1,000.00 per occurrence.

CDW does not apply to overhead-, awning-, undercarriage- or backing up- damage, which shall be considered negligent damage and the sole responsibility of the customer.

Expenses are covered in the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 working hours as follows:

Incurred expenses of USD 30.00 per person per day for lodging and USD 30.00 per group per day for other transportation is provided. A limit of USD 3,000.00 per tour applies and this plan is not valid in the case of an accident. Customer must present all receipts for the refund of expenses.

Not considered to be mechanical breakdowns are: Radio, TV, DVD-player, air conditioning, refrigerator, generator, microwave, appliances, automatic step, cruise control, slide-out or awning malfunctions.

CDW and VIP coverage is void (I) if a customer fails to file an accident/damage police report, or (II) if the vehicle is used in violation of the terms of the rental contract.

Deposit for all rentals is USD 1,000.00 (will strictly be enforced, authorized / not charged)

If opting to use awning, there is an additional USD 1,000.00 refundable security deposit due at time of departure. Additional deposits may be required for special events.


4. CLIENT: CONVENIENCE KIT

Standard Kit (included in Preparation Fee)
Water Hose                                   Road Atlas                               Flash-Light & Batteries
Sewer Hose                                  Screwdriver                              First Aid Kit
Operator’s Manual                          Fire Extinguisher                      Vehicle Levelers
Campground Guide                        15/30 AMP Adaptor                   Water Regulator
Accident kit                                   BBQ Lighter
KOA Card available if requested by customer at pick-up 

Standard Kit Jeep Explorer and Jeep HighRoller (included in Preparation Fee) 
1 lb Propane Bottle                       Road Atlas                               1 LED Table Lamp
Electric Sink                                  First Aid Kit                              1 LED Solar Ready Light
Operator’s Manual                        BBQ Lighter                             Accident kit
Campground Guide                      Fire Extinguisher  
KOA Card available if requested by customer at pick-up 

Convenience Kit (available at extra cost)
KITCHEN KIT:

Set of Pots                                      Cutting Board                          Dish Cloth
Frying Pan                                       Paper Towel Roll                     Waste Basket/Bucket
BBQ Grill                                         Serving Spoons                      Clothes Hangers
Mixing Bowl                                     Scotch Bright                          2 Tea/Kitchen Towels
Coffee/Tea Maker (Percolator)      Can/Bottle Opener                   Salad Tongs
Carving Knife                                   Dust Pan & Brush                   Cork Screw
Colander                                          Broom                                    Baking Sheet
Toaster

Note: All tableware (plates etc.) is non-plastic and is made of Corning/Corelle china or equivalent. 

PERSONAL KIT:
Blanket or Comforter                    Hand Towel                                 Cup
Duvet Cover                                Bath Towel                                  Glass
Pillow & Pillow Case                    Dinner Plate                                Knife/Fork/Spoon
Sheet                                          Bread Plate (small plate)              Teaspoon/Steak-knife
Face Cloth                                  Cereal Bowl  

*Convenience Kits are paid per person. 

Convenience Kit Jeep Explorer and Jeep HighRoller*
Kit per Vehicle for two guests: 
1 Pot  
1 Frying Pan
Set of disposable plates and cups
Set of disposable silver ware
1 Blanket or Comforter
1 Duvet Cover
2 Pillows & 2 Pillow Cases
1 Sheet
2 Face Cloths
2 Hand Towels
2 Bath Towels 
 
*Convenience Kits are paid per person.


5. CLIENT: PREPARATION FEE

5.1 Preparation Fee (refer to price list for tariff) 
This is a mandatory one-time charge per vehicle per booking. It is applicable to all bookings without exception.
The Preparation Fee covers
- Standard Kit per vehicle
- First supply of toilet chemicals
- First roll of toilet paper
- Vehicle cleaning
- Drop-off transfers

There are no refunds for unused toilet chemicals or toilet paper and there are no refunds if customers do not meet the transfer rules and did not take the advantage of transfers or if customers decide to do own transfer at their own cost.

GPS Rental

We offer GPS units at our rental location. Please pre-order these with the reservation to guarantee availability at point of pick-up. Best Time RV is not responsible for any GPS map accuracies, errors or updates.

5.2 GPS Rental (refer to price list for tariffs)
We offer GPS units at our rental location. Please pre-order these with the reservation to guarantee availability at point of pick-up. Best Time RV is not responsible for any GPS map accuracies, errors or updates. 


6. CLIENT: GENERAL INFORMATION

6.1 Holidays
U.S. Holidays (Rental depots are closed or offer limited opening hours): 
May 25, 2020 / July 4, 2020 / September 7, 2020 / November 26, 2020 / December 24, 2020 (open 09.00 am – 12.00 noon) / December 25, 2020 / December 31, 2020
(open 09.00 am – 12.00 noon) / January 1, 2021

Canadian Holidays (Canadian rental depots are closed or offer limited opening hours):
February 17, 2020 / April 10, 2020 / May 18, 2020 / July 1, 2020 / August 3, 2020 / September 7, 2020 / October 12, 2020 / November 11, 2020 / December 24, 2020 / December 25, 2020 / December 26, 2020 / December 31, 2020 / January 1, 2021 /
February 15, 2021

Nascar 2019 Supplement (March 2 - March 4, 2019 & February 21 - February 25, 2020)* 
This is a non refundable supplement, charged for all pick-ups in Las Vegas USD 330

Burning Man 2019 Supplement (August 25 - September 2, 2019 & (August 28 - September 8, 2020)*
This is a non refundable USD $2,162 supplement, charged for all pick-ups attending Burning Man Festival.
Plus, a $2,000 security deposit will be charged at pick-up.
If customer wishes to have the awning enabled an additional security deposit of $1,000 will be charged at pick-up
* Event Surcharges only apply if clients attend the Events.

Additional Miles (paid locally at drop-off station) : USD 0.43 per mile
Optional Generator Use (paid locally at drop-off location) : USD 3 per hour 

6.2 Maintenance and Cleaning Responsibility

Customers are responsible for checking all fluid levels at each refuelling. Refills of all fluids (except gasoline and propane) will be reimbursed at check-in upon presentation of receipts.
Gasoline and propane costs are not included in rental price.
Gasoline and propane tanks are full at pick-up and must be returned full.
Vehicles must be returned clean inside. Waste tanks must be emptied prior to return. Otherwise, additional charges may occur.

6.3 Repairs / Refunds / Early Returns  / Long Term Rentals

Necessary repairs are reimbursed without previous authorization up to USD 50.00. Customer must provide receipts. If customers pay repairs exceeding USD 50.00 without previous authorization, we will not reimburse. Clients assume full responsibility for any additional expenses incurred by reasons of a breakdown of the vehicle. If a vehicle which had a breakdown and is in repair for more than 12 working hours, through no fault of the customer, our responsibility to the client is limited to refund the daily rate or a portion thereof (VIP coverage).
No refunds or reimbursements will be made for breakdowns in Death Valley (between June 15 and September 15).
Malfunctions of Radio, TV, DVD-player, air conditioning, refrigerator, microwave, any appliances, plumbing, generator, cruise control and awning are not considered mechanical breakdowns and no refunds are made for repair time to these items. There will be no refunds made for the early return of a rental vehicle. Customers renting for more than 30 days will receive a multiple page rental agreement with one page for every 30 days of the rental period or part thereof.

6.4 Accident / Incident

In a case of an accident, customers must notify the police for a police report immediately, also inform the drop-off station within 24 hours and make a full report in writing. CDW/VIP accident coverage is void if a customer fails to follow these procedures.

6.5 Credit Cards / Traveller Checks

We accept MASTERCARD, DISCOVERCARD, VISA and AMEX credit cards as well as all Traveler Checks in US-Dollars. No Euro checks, debit cards or prepaid credit cards are accepted. We are not responsible for exchange rate fluctuations or handling charges for any credit card transaction. Without any exception, a valid credit card is required for each rental.

6.6 Drivers License / Drivers Age

A national automobile driver’s license is required. 
We recommend customers to carry a translation of the national driver’s license or an international driver’s license, but under any circumstances, the customer must provide a valid national driver’s license at pick-up.
Minimum age is 21 years for all motorhomes. 

6.7 Parking / Traffic Violations / Toll Roads

Customers are responsible for reporting and paying off all parking/traffic/toll road violations at rental termination. Non-reporting of parking/traffic/toll road violations will result in an administrative charge of up to USD 50.00. Non-reported parking/traffic violations plus administrative charge will be charged against customers credit card or will be collected at customer's domicile. Customers will have the option of buying prepaid toll packages at pickup.

6.8 Restrictions
- Mexico 
- Death Valley from June 15 to September 15 
- Logging roads, non-public roads, unnumbered roads and off-road driving 
- Manhattan 
- Montreal 
- Quebec City 
- Ottawa 
- Dempster Highway between September 1 and May 31 
- Yukon: Canol Road North of Ross River, Aishihik Lake Road, Road between Dease Lake and Telegraph Creek 
- Alaska: Dalton Highway (Hwy 11) between Coldfoot and Prudhoe Bay, McCarthy Road between Chitina and McCarthy 

6.9 Northern Travel supplement

All rental vehicles traveling to Alaska, the Northwest Territories or the Yukon are permitted between May 1 through September 30 and must be confirmed in advance. A USD 450.00 prepaid non-refundable supplement is required.

6.10 Substitutions

Best Time RV is entitled to upgrade customers to a higher rated vehicle at no extra cost. Should a lower rated vehicle be offered, the responsibility of the rental company is limited to the refund of the difference in gross rates.

6.11 Minimum Rental

There is a 7 nights minimum rental period

6.12 No Pets Allowed

If this policy is not followed, the renter will be responsible for a penalty of up to USD 1,000.

6.13 Towing

Towing is not permitted and results in voidance of insurance – except when towing a Best Time RV Trailer with a Best Time RV Jeep. 

6.14 Storage

Storing items on vehicle roof are not permitted.
Free storage of luggage is available at our location at owner's risk. 

6.15 Winterization

It is the renter’s responsibility to have the vehicle winterized if traveling to colder areas to prevent freezing. This will include the water pipes, toilet, fresh water tanks, sink, shower, external shower, hot water heater and holding tanks. Winterization requires that water be drained from the fresh water tank, hot water heater and both waste tanks. Once the vehicle is winterized, no water can be put into the fresh water tank and it cannot be hooked up to the city water supply anymore. Therefore, no water at all is available in the motorhome. The toilet, however, can still be used as long as windshield washer antifreeze is poured down to rinse. Winterization or de-winterization of rental vehicle while on rent is at expense of customer. Please inform your clients at the time of booking. If the renter fails to do so, he /she will be charged a fee, regardless of the outside temperatures! In addition, the security deposit refund will be delayed until we can get the vehicle into the shop, thaw it out and pressurize the system. The renter will also be responsible for the cost of burst water pipes, water tanks, hot water system, water damage, etc. 

6.16 Baby / Child Seat

Due to applicable law, a baby or child seat must be attached to the rear of the vehicle, not in the front seats.  

We, at Best Time RV, try to exceed recommended safety levels and do not believe in just meeting the bare minimum standards when it comes to protecting our customers and their children.

We know that children’s safety is important and that is why we strive to make available to our customers the most up to date and what we consider one of the best child safety devices available on the market.

Our clients can rent child seats from Best Time RV for $39 (plus sales tax).
This will bring them peace of mind while on the road.

It is the client’s responsibility to attach child seats to the rental vehicle because our staff is legally not allowed to advice attachment procedures of safety devices or physically attach any child seats for our clients.

Vehicle E-23 Minnie Winnie D-22 Freelander B-21 Travato
Infant/Child Restraint Options 1 Infant/Child Seat 1 Infant/Child Seat -

Dinette table may require lowering to install child seats. The dinette table will only lower to seat level. Due to this, other passengers will not be able to travel in the dinette area, if the dinette has been lowered.
All passengers must wear seat belts whilst the vehicle is in motion.

  Baby Capsules Infant Seats Child Seats
Weight NOT PERMITTED 9 to 18 kg (20 to 40 lb) 14 to 26 kg (40 to 60 lb)
Age 6 months to 4 years 4 to 7 years
Length over 70 cm (27 inches) up to 140 cm (55 inches)

 

6.17 General Conditions

All rentals are subject to the terms and conditions of the rental contract.
Prices, policies and conditions are subject to change without notice at any time.

Terms of booking on this website

The following terms relate to the booking service provided to you by Motorhome Republic. The booking service includes the Motorhome Republic site, the software associated with the site and the facility to enter into transactions with certain parties whose content appears on the site. You agree to these terms with us in respect of the booking service, in addition to the terms of your rental above which apply directly between you and your chosen third party travel provider (“Third Party Provider”).

Information disclaimer

The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a Third Party Provider’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability

To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage or for any accident, injury, delay or loss of enjoyment arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

Your rental and use of a vehicle booked through our site will be governed by the terms of the rental agreement with the Third Party Provider. The rental agreement and any other documentation provided to you by the Third Party Provider is between you and the Third Party Provider and we will not be liable to you or to any third party in any way in relation to that agreement or your vehicle or rental service where your booking has been properly processed by us. We are not responsible or liable to you for (i) the acts or omissions of the Third Party Provider in respect of your booking or in the course of delivering the rental service to you; or (ii) any disputes in respect of your booking with that Third Party Provider or that service, except in each case to the extent that responsibility for those matters may be imposed on us by applicable law. While we will make reasonable efforts to ensure we are representing only reputable Third Party Providers, we make no warranty about the fitness suitability of any Third Party Provider product or service and will not accept responsibility for the quality fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant Third Party Provider at the earliest possible time. This will allow the Third Party Provider to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our Third Party Providers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a Third Party Provider. Where we are liable to you terms and conditions, our total liability to you will be limited to (at our option) resupply of the booking service provided to you or the dollar amount of the deposit we received from you in relation to your booking. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information

To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will availability confirm your booking email you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed. A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the Third Party Providers terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date. If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure

In booking on this website you acknowledge that we disclose your information to your selected Third Party Provider in order for them to provide the requested rental services to you.

Amendments

Please note that some Third Party Providers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the Third Party Provider. In addition to the alteration policy of the Third Party Provider stated in their terms, the following charges will apply in respect of our booking service relating to that amendment: Motorhome rental alterations (all charges stated in local currency): 25.00 The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive

Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A Third Party Provider can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund and Cancellation Policy

We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds, credits or cancellation charges that apply are detailed in the terms and conditions of the Third Party Provider of your selected vehicle. In the event you are unsatisfied with our booking service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the Third Party Provider.

Sometimes a booking may need to be cancelled because of circumstances beyond either party’s control. For example, a weather event, public health event (including epidemic / pandemic), medical emergencies, strike, terrorist act, governmental, regional or local authority restrictions (such as restrictions on movement due to the COVID-19 pandemic) or a change in law). If this occurs, your entitlement to a credit or refund will be as provided in your Third Party Provider’s terms and conditions.

You agree that you will raise and resolve any dispute over refunds or cancellations in respect of your booking (whether initiated by you, the Third Party Provider or by circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) directly with the Third Party Provider. Once you have made payment for your booking, you must not seek to reverse or cancel such payment through your card issuer or its agents without our prior consent.

We shall only be liable to provide a refund to you (whether that cancellation is initiated by you, the Third Party Provider or due to circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) to the extent that we actually receive a refund from the relevant Third Party Provider. Where refunds are due to you from a Third Party Provider, we will provide reasonable assistance to you in claiming such funds from that Third Party Provider. In that situation, you authorise us to seek such refunds from the travel provider directly and on your behalf.

Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 12 weeks. This is beyond our control.

We are not responsible (including in negligence) to you for any failure or delay on the part of any Third Party Provider in providing travel products to you where the booking has been properly processed.

This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


Best Time RV Rental Terms for travel between 01-Apr-2020 and 31-Mar-2021

1. TOUR OPERATOR: REGISTRATION AND RESERVATION

Payment

A non-refundable deposit will be taken from your nominated credit card at the time of booking confirmation.  The percentage of the total fees payable upon booking confirmation will vary depending on the number of days your booking is placed before travel commencement.

The balance of payment due will be deducted from your nominated credit card 35 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your card as you place your booking.  However, if  you are booking within 35 days of travel, or you choose to book in a currency other than USD, the entire cost of the rental will be transacted from your nominated credit card at the time of booking confirmation.

Note: If applicable any fees payable upon arrival will be itemised as such in your final breakdown of pricing.

 

Cancellation Fees

Upon confirmation that your selected vehicle is available a non-refundable booking deposit will be taken from your nominated credit card. In addition to this the following cancellation fees apply:

Day of booking confirmation up:
up to 45 days prior to pick up date                             10% of total rental days charges
44 to 32 days prior to pick up date                             30% of total rental days charges
31 to 18 days prior to pick up date                             50% of total rental days charges
17 to 4 days prior to pick up date                               75% of total rental days charges
3 days or less prior to pick up date or no shows        100% of total rental days charges

Separate cancellation policy applies for group bookings (6 vehicles and more).

No shows

Customers who fail to arrive on pick-up day or decline vehicle at pick-up for whatever reason are considered as a departure day cancellation (no show) and will be charged 100% of the rental days.

Modifications

Reservation changes are subject to availability. The rate will be re­-calculated using the most current Flex rate. Compared to the booked rate; the higher rate will apply. Any modification of reservations is subject to a USD 25.00 handling fee.
If a confirmed booking is moved or shortened by 3 or more rental days, our cancellation charges may apply for these days.

Please note: these are the fees set out by the supplier in addition to those on the website amendment fees.

One-way charges for confirmed one-way bookings

For one-way rental cancellations, the full one-way drop-off charge plus taxes will be added to the regular cancellation charges.

Travel insurance

The Supplier strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases, this will cover any losses incurred if you are forced to cancel your booking.

Calculation of Invoices

The calculation of rental days will be determined on a “per night” basis as is standard practice in the hotel and tourism industry. The pick-up day is counted as the first rental day, and there is no charge for the last rental day on which the vehicle is being returned. Invoices will be issued according to the information received in your reservation request.


2. CLIENT: PICK-UP AND DROP-OFF INFORMATION

Best Time RV offers TWO different types of Pick-ups: Regular Pick-Ups and Early Pick-Ups. No matter which type the customers choose, they need to arrange a suitable time for their Pick-Up with our rental location at least 3 working days in advance.

2.1. Early Pick-up (transfer to rental location included)

  • Overseas customers must overnight before picking-up their rental unit, except they have booked our Jeep Explorer or Jeep HighRoller.
  • Early pick-ups are provided at an additional cost (please refer to price list)
  • With this option, the pick-up times are Mon-Sat 9.00 am – 11.00 am.
  • Early pick-ups include free transfers from designated hotels to rental location. The time for these free transfers will be arranged with the customers individually between 7.30 am and 9.30 am. 
  • Tour operators or customers are requested to report at the time of booking or not later than three working days before pick-up date in which designated transfer hotel customer is staying overnight and how many people are in customer's party. 
  • Customers should provide their mobile phone number and, or email address.
  • Customers have to do our Online Check In within 3 month – 72 hours before their pick-up: https://www.besttimerv.com/checkin-form/
    Please provide the customers with the Best Time RV Booking Code, the
  • Pick-up date and the Code of their Pick-up location.
  • Customers have to call their pick-up location 3 working days prior to their pickup to receive the exact time for their transfer. Please provide the customers with the phone numbers of our rental locations and consider their opening hours for calls. Calls from Mon – Fri are preferred. If nobody picks up the phone, customers should leave a message with their name, Best Time RV Booking Code and phone number (incl. country code). If customers prefer to make an appointment via email, they need to contact us 1 week before their Pick-Up.
  • Customers must be ready for pick-up at the time approved by the rental location at one of the designated transfer hotels at specified customer waiting areas.
  • Transfers are only provided from the designated hotels if we have been informed of the transfer within the indicated time frame. Customers must be ready at the stated time and customer waiting area, otherwise no pick-up transfer will be provided.
  • Transfer times listed are approximate due to traffic and weather conditions. Best Time RV is not responsible for refunds due to delays for any of these conditions.
  • Customers who fly into YVR and will do a pick-up in YDT (Point Roberts, WA), will need to cross the border from Canada into the U.S. and will need to have the appropriate travel documents available for immigration. Border crossing can take up to 30 minutes.

2.2. Regular Pick-up (no transfer included to rental location)

  • are at no extra cost and DO NOT include transfers to rental locations
  • Vehicle Pick-up: Mo-Fr 1.00 pm – 3.00 pm or Sat in Las Vegas, Los Angeles, San Francisco and Phoenix 10.00 am – 11.00 am and in Point Roberts 1.00 pm – 3.00 pm (15th May – 15th October) / 10.00 am – 11.00 am (16th October – 14th May).
  • Overseas customers must overnight before picking-up their rental unit, except they have booked our Jeep Explorer or Jeep HighRoller.
  • Customer must arrive at rental location at their own expense. No transfer to the rental location is provided by the rental company.
  • Reserved rental vehicles may be delivered as late as 3.00 pm Mo-Sa.
  • Customers have to call our rental location 3 working days prior to their pick-up. The rental location will arrange a suitable time for the pick-up with them. This way we can avoid long waiting periods for the customers

2.3. Vehicle Drop-off and Airport Transfer

  • Vehicle drop-off hours are Mon - Sat from 09.00 am to 11.00 am.
  • Airport Transfer is only provided if drop-off time is on or before 10.00 am:
    Airport transfer is included in Prep Fee and provided to all renters who drop-off their rental vehicles on or before 10.00 am at no extra cost. Shuttles leave (around 11.00 am) from our rental location to the Las Vegas (LAS), Los  Angeles (LAX), Phoenix (PHX), San Francisco (SFO), Calgary (YYC) or Vancouver (YVR) airport only. Please do not book return flights with departures before 2.00 pm, if your customers want to take advantage of the free drop-off transfer to the airport.
  • No Airport Transfer is provided if drop-off time is after 10.00 am.
    Drop-offs after 10.00 am may take longer than the time the airport shuttle leaves, hence if customers arrive at rental location for vehicle drop-off after 10.00 am, no airport transfers are guaranteed anymore.
  • Late vehicle drop-off (= drop-off after 11.00 am)
    Late vehicle drop-off surcharges are USD 30.00 per hour. No airport transfers are provided in the event of a late vehicle drop-off. No refunds are made for early returns or unused portion of rentals.


3. CLIENT: INSURANCE INFORMATION

Public Liability Insurance (included in daily rental rates)

Best Time RV maintains liability insurance coverage on all their rental vehicles for bodily injury and property damage liability claims brought by a third party (other than a passenger) against the renter (and any other driver listed in the rental contract) and/or the company as a result of the operation or use of their rental vehicles. The policy protects the company for USD 5 million and the renter for statutory limits applicable in the jurisdiction where rented. This basic public liability coverage is included in all rental rates. All coverage and waivers are subject to the express terms of the rental contract.

SLI Supplemental Liability Insurance (available for purchase at pickup)

Best Time RV offers each renter optional supplemental liability insurance coverage for their rented vehicle at an additional charge. This provides additional protection for bodily injury and property damage liability claims brought by a third party (other than a passenger) against the renter and any authorized driver listed in the rental contract. This optional coverage, when selected, increases statutory liability limits to either USD 300,000 CSL (Combined Single Limit) or USD 1 million CSL for the renter. This supplemental liability coverage can be purchased at time of vehicle pick-up at the rental counter. All coverage and waivers are subject to the express terms of the rental contract and the coverage terms outlined in the coverage brochure.

Customer Responsibility with CDW = Collision Damage Waiver and VIP = Vacation Interruption Protection (included in daily rental rates)

In the absence of CDW, all loss or damage to the vehicle while on rent, whether or not due to the fault of customer, customer’s responsibility for direct and accidental loss (including theft and vandalism) or damage to the vehicle is unlimited. That is, the customer is responsible for all loss or damage.

For Renter’s benefit, all daily rental rates for all vehicles includes Collision Damage Waiver (CDW) and Vacation Interruption Protection (VIP). With CDW and VIP, the customer’s responsibility for accidental damage, theft and vandalism (police report is required) to the vehicle is reduced to USD 1,000.00 per occurrence.

CDW does not apply to overhead-, awning-, undercarriage- or backing up- damage, which shall be considered negligent damage and the sole responsibility of the customer.

Expenses are covered in the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 working hours as follows:

Incurred expenses of USD 30.00 per person per day for lodging and USD 30.00 per group per day for other transportation is provided. A limit of USD 3,000.00 per tour applies and this plan is not valid in the case of an accident. Customer must present all receipts for the refund of expenses.

Not considered to be mechanical breakdowns are: Radio, TV, DVD-player, air conditioning, refrigerator, generator, microwave, appliances, automatic step, cruise control, slide-out or awning malfunctions.

CDW and VIP coverage is void (I) if a customer fails to file an accident/damage police report, or (II) if the vehicle is used in violation of the terms of the rental contract.

Deposit for all rentals is USD 1,000.00 (will strictly be enforced, authorized / not charged)

If opting to use awning, there is an additional USD 1,000.00 refundable security deposit due at time of departure. Additional deposits may be required for special events.


4. CLIENT: CONVENIENCE KIT

Standard Kit (included in Preparation Fee)
Water Hose                                   Road Atlas                               Flash-Light & Batteries
Sewer Hose                                  Screwdriver                              First Aid Kit
Operator’s Manual                          Fire Extinguisher                      Vehicle Levelers
Campground Guide                        15/30 AMP Adaptor                   Water Regulator
Accident kit                                   BBQ Lighter
KOA Card available if requested by customer at pick-up 

Standard Kit Jeep Explorer and Jeep HighRoller (included in Preparation Fee) 
1 lb Propane Bottle                       Road Atlas                               1 LED Table Lamp
Electric Sink                                  First Aid Kit                              1 LED Solar Ready Light
Operator’s Manual                        BBQ Lighter                             Accident kit
Campground Guide                      Fire Extinguisher  
KOA Card available if requested by customer at pick-up 

Convenience Kit (available at extra cost)
KITCHEN KIT:

Set of Pots                                      Cutting Board                          Dish Cloth
Frying Pan                                       Paper Towel Roll                     Waste Basket/Bucket
BBQ Grill                                         Serving Spoons                      Clothes Hangers
Mixing Bowl                                     Scotch Bright                          2 Tea/Kitchen Towels
Coffee/Tea Maker (Percolator)      Can/Bottle Opener                   Salad Tongs
Carving Knife                                   Dust Pan & Brush                   Cork Screw
Colander                                          Broom                                    Baking Sheet
Toaster

Note: All tableware (plates etc.) is non-plastic and is made of Corning/Corelle china or equivalent. 

PERSONAL KIT:
Blanket or Comforter                    Hand Towel                                 Cup
Duvet Cover                                Bath Towel                                  Glass
Pillow & Pillow Case                    Dinner Plate                                Knife/Fork/Spoon
Sheet                                          Bread Plate (small plate)              Teaspoon/Steak-knife
Face Cloth                                  Cereal Bowl  

*Convenience Kits are paid per person. 

Convenience Kit Jeep Explorer and Jeep HighRoller*
Kit per Vehicle for two guests: 
1 Pot  
1 Frying Pan
Set of disposable plates and cups
Set of disposable silver ware
1 Blanket or Comforter
1 Duvet Cover
2 Pillows & 2 Pillow Cases
1 Sheet
2 Face Cloths
2 Hand Towels
2 Bath Towels 
 
*Convenience Kits are paid per person.


5. CLIENT: PREPARATION FEE

5.1 Preparation Fee (refer to price list for tariff) 
This is a mandatory one-time charge per vehicle per booking. It is applicable to all bookings without exception.
The Preparation Fee covers
- Standard Kit per vehicle
- First supply of toilet chemicals
- First roll of toilet paper
- Vehicle cleaning
- Drop-off transfers

There are no refunds for unused toilet chemicals or toilet paper and there are no refunds if customers do not meet the transfer rules and did not take the advantage of transfers or if customers decide to do own transfer at their own cost.

GPS Rental

We offer GPS units at our rental location. Please pre-order these with the reservation to guarantee availability at point of pick-up. Best Time RV is not responsible for any GPS map accuracies, errors or updates.

5.2 GPS Rental (refer to price list for tariffs)
We offer GPS units at our rental location. Please pre-order these with the reservation to guarantee availability at point of pick-up. Best Time RV is not responsible for any GPS map accuracies, errors or updates. 


6. CLIENT: GENERAL INFORMATION

6.1 Holidays
U.S. Holidays (Rental depots are closed or offer limited opening hours): 
May 25, 2020 / July 4, 2020 / September 7, 2020 / November 26, 2020 / December 24, 2020 (open 09.00 am – 12.00 noon) / December 25, 2020 / December 31, 2020
(open 09.00 am – 12.00 noon) / January 1, 2021

Canadian Holidays (Canadian rental depots are closed or offer limited opening hours):
February 17, 2020 / April 10, 2020 / May 18, 2020 / July 1, 2020 / August 3, 2020 / September 7, 2020 / October 12, 2020 / November 11, 2020 / December 24, 2020 / December 25, 2020 / December 26, 2020 / December 31, 2020 / January 1, 2021 /
February 15, 2021

Nascar 2019 Supplement (March 2 - March 4, 2019 & February 21 - February 25, 2020)* 
This is a non refundable supplement, charged for all pick-ups in Las Vegas USD 330

Burning Man 2019 Supplement (August 25 - September 2, 2019 & (August 28 - September 8, 2020)*
This is a non refundable USD $2,162 supplement, charged for all pick-ups attending Burning Man Festival.
Plus, a $2,000 security deposit will be charged at pick-up.
If customer wishes to have the awning enabled an additional security deposit of $1,000 will be charged at pick-up
* Event Surcharges only apply if clients attend the Events.

Additional Miles (paid locally at drop-off station) : USD 0.43 per mile
Optional Generator Use (paid locally at drop-off location) : USD 3 per hour 

6.2 Maintenance and Cleaning Responsibility

Customers are responsible for checking all fluid levels at each refuelling. Refills of all fluids (except gasoline and propane) will be reimbursed at check-in upon presentation of receipts.
Gasoline and propane costs are not included in rental price.
Gasoline and propane tanks are full at pick-up and must be returned full.
Vehicles must be returned clean inside. Waste tanks must be emptied prior to return. Otherwise, additional charges may occur.

6.3 Repairs / Refunds / Early Returns  / Long Term Rentals

Necessary repairs are reimbursed without previous authorization up to USD 50.00. Customer must provide receipts. If customers pay repairs exceeding USD 50.00 without previous authorization, we will not reimburse. Clients assume full responsibility for any additional expenses incurred by reasons of a breakdown of the vehicle. If a vehicle which had a breakdown and is in repair for more than 12 working hours, through no fault of the customer, our responsibility to the client is limited to refund the daily rate or a portion thereof (VIP coverage).
No refunds or reimbursements will be made for breakdowns in Death Valley (between June 15 and September 15).
Malfunctions of Radio, TV, DVD-player, air conditioning, refrigerator, microwave, any appliances, plumbing, generator, cruise control and awning are not considered mechanical breakdowns and no refunds are made for repair time to these items. There will be no refunds made for the early return of a rental vehicle. Customers renting for more than 30 days will receive a multiple page rental agreement with one page for every 30 days of the rental period or part thereof.

6.4 Accident / Incident

In a case of an accident, customers must notify the police for a police report immediately, also inform the drop-off station within 24 hours and make a full report in writing. CDW/VIP accident coverage is void if a customer fails to follow these procedures.

6.5 Credit Cards / Traveller Checks

We accept MASTERCARD, DISCOVERCARD, VISA and AMEX credit cards as well as all Traveler Checks in US-Dollars. No Euro checks, debit cards or prepaid credit cards are accepted. We are not responsible for exchange rate fluctuations or handling charges for any credit card transaction. Without any exception, a valid credit card is required for each rental.

6.6 Drivers License / Drivers Age

A national automobile driver’s license is required. 
We recommend customers to carry a translation of the national driver’s license or an international driver’s license, but under any circumstances, the customer must provide a valid national driver’s license at pick-up.
Minimum age is 21 years for all motorhomes. 

6.7 Parking / Traffic Violations / Toll Roads

Customers are responsible for reporting and paying off all parking/traffic/toll road violations at rental termination. Non-reporting of parking/traffic/toll road violations will result in an administrative charge of up to USD 50.00. Non-reported parking/traffic violations plus administrative charge will be charged against customers credit card or will be collected at customer's domicile. Customers will have the option of buying prepaid toll packages at pickup.

6.8 Restrictions
- Mexico 
- Death Valley from June 15 to September 15 
- Logging roads, non-public roads, unnumbered roads and off-road driving 
- Manhattan 
- Montreal 
- Quebec City 
- Ottawa 
- Dempster Highway between September 1 and May 31 
- Yukon: Canol Road North of Ross River, Aishihik Lake Road, Road between Dease Lake and Telegraph Creek 
- Alaska: Dalton Highway (Hwy 11) between Coldfoot and Prudhoe Bay, McCarthy Road between Chitina and McCarthy 

6.9 Northern Travel supplement

All rental vehicles traveling to Alaska, the Northwest Territories or the Yukon are permitted between May 1 through September 30 and must be confirmed in advance. A USD 450.00 prepaid non-refundable supplement is required.

6.10 Substitutions

Best Time RV is entitled to upgrade customers to a higher rated vehicle at no extra cost. Should a lower rated vehicle be offered, the responsibility of the rental company is limited to the refund of the difference in gross rates.

6.11 Minimum Rental

There is a 7 nights minimum rental period

6.12 No Pets Allowed

If this policy is not followed, the renter will be responsible for a penalty of up to USD 1,000.

6.13 Towing

Towing is not permitted and results in voidance of insurance – except when towing a Best Time RV Trailer with a Best Time RV Jeep. 

6.14 Storage

Storing items on vehicle roof are not permitted.
Free storage of luggage is available at our location at owner's risk. 

6.15 Winterization

It is the renter’s responsibility to have the vehicle winterized if traveling to colder areas to prevent freezing. This will include the water pipes, toilet, fresh water tanks, sink, shower, external shower, hot water heater and holding tanks. Winterization requires that water be drained from the fresh water tank, hot water heater and both waste tanks. Once the vehicle is winterized, no water can be put into the fresh water tank and it cannot be hooked up to the city water supply anymore. Therefore, no water at all is available in the motorhome. The toilet, however, can still be used as long as windshield washer antifreeze is poured down to rinse. Winterization or de-winterization of rental vehicle while on rent is at expense of customer. Please inform your clients at the time of booking. If the renter fails to do so, he /she will be charged a fee, regardless of the outside temperatures! In addition, the security deposit refund will be delayed until we can get the vehicle into the shop, thaw it out and pressurize the system. The renter will also be responsible for the cost of burst water pipes, water tanks, hot water system, water damage, etc. 

6.16 Baby / Child Seat

Due to applicable law, a baby or child seat must be attached to the rear of the vehicle, not in the front seats.  

We, at Best Time RV, try to exceed recommended safety levels and do not believe in just meeting the bare minimum standards when it comes to protecting our customers and their children.

We know that children’s safety is important and that is why we strive to make available to our customers the most up to date and what we consider one of the best child safety devices available on the market.

Our clients can rent child seats from Best Time RV for $39 (plus sales tax).
This will bring them peace of mind while on the road.

It is the client’s responsibility to attach child seats to the rental vehicle because our staff is legally not allowed to advice attachment procedures of safety devices or physically attach any child seats for our clients.

Vehicle E-23 Minnie Winnie D-22 Freelander B-21 Travato
Infant/Child Restraint Options 1 Infant/Child Seat 1 Infant/Child Seat -

Dinette table may require lowering to install child seats. The dinette table will only lower to seat level. Due to this, other passengers will not be able to travel in the dinette area, if the dinette has been lowered.
All passengers must wear seat belts whilst the vehicle is in motion.

  Baby Capsules Infant Seats Child Seats
Weight NOT PERMITTED 9 to 18 kg (20 to 40 lb) 14 to 26 kg (40 to 60 lb)
Age 6 months to 4 years 4 to 7 years
Length over 70 cm (27 inches) up to 140 cm (55 inches)

 

6.17 General Conditions

All rentals are subject to the terms and conditions of the rental contract.
Prices, policies and conditions are subject to change without notice at any time.

Terms of booking on this website

The following terms relate to the booking service provided to you by Motorhome Republic. The booking service includes the Motorhome Republic site, the software associated with the site and the facility to enter into transactions with certain parties whose content appears on the site. You agree to these terms with us in respect of the booking service, in addition to the terms of your rental above which apply directly between you and your chosen third party travel provider (“Third Party Provider”).

Information disclaimer

The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a Third Party Provider’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability

To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage or for any accident, injury, delay or loss of enjoyment arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

Your rental and use of a vehicle booked through our site will be governed by the terms of the rental agreement with the Third Party Provider. The rental agreement and any other documentation provided to you by the Third Party Provider is between you and the Third Party Provider and we will not be liable to you or to any third party in any way in relation to that agreement or your vehicle or rental service where your booking has been properly processed by us. We are not responsible or liable to you for (i) the acts or omissions of the Third Party Provider in respect of your booking or in the course of delivering the rental service to you; or (ii) any disputes in respect of your booking with that Third Party Provider or that service, except in each case to the extent that responsibility for those matters may be imposed on us by applicable law. While we will make reasonable efforts to ensure we are representing only reputable Third Party Providers, we make no warranty about the fitness suitability of any Third Party Provider product or service and will not accept responsibility for the quality fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant Third Party Provider at the earliest possible time. This will allow the Third Party Provider to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our Third Party Providers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a Third Party Provider. Where we are liable to you terms and conditions, our total liability to you will be limited to (at our option) resupply of the booking service provided to you or the dollar amount of the deposit we received from you in relation to your booking. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information

To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will availability confirm your booking email you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed. A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the Third Party Providers terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date. If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure

In booking on this website you acknowledge that we disclose your information to your selected Third Party Provider in order for them to provide the requested rental services to you.

Amendments

Please note that some Third Party Providers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the Third Party Provider. In addition to the alteration policy of the Third Party Provider stated in their terms, the following charges will apply in respect of our booking service relating to that amendment: Motorhome rental alterations (all charges stated in local currency): 25.00 The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive

Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A Third Party Provider can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund and Cancellation Policy

We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds, credits or cancellation charges that apply are detailed in the terms and conditions of the Third Party Provider of your selected vehicle. In the event you are unsatisfied with our booking service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the Third Party Provider.

Sometimes a booking may need to be cancelled because of circumstances beyond either party’s control. For example, a weather event, public health event (including epidemic / pandemic), medical emergencies, strike, terrorist act, governmental, regional or local authority restrictions (such as restrictions on movement due to the COVID-19 pandemic) or a change in law). If this occurs, your entitlement to a credit or refund will be as provided in your Third Party Provider’s terms and conditions.

You agree that you will raise and resolve any dispute over refunds or cancellations in respect of your booking (whether initiated by you, the Third Party Provider or by circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) directly with the Third Party Provider. Once you have made payment for your booking, you must not seek to reverse or cancel such payment through your card issuer or its agents without our prior consent.

We shall only be liable to provide a refund to you (whether that cancellation is initiated by you, the Third Party Provider or due to circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) to the extent that we actually receive a refund from the relevant Third Party Provider. Where refunds are due to you from a Third Party Provider, we will provide reasonable assistance to you in claiming such funds from that Third Party Provider. In that situation, you authorise us to seek such refunds from the travel provider directly and on your behalf.

Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 12 weeks. This is beyond our control.

We are not responsible (including in negligence) to you for any failure or delay on the part of any Third Party Provider in providing travel products to you where the booking has been properly processed.

This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


Best Time RV Insurance

CLIENT: INSURANCE INFORMATION 
Public Liability Insurance (included in daily rental rates)
Best Time RV maintains liability insurance coverage on all their rental vehicles for bodily injury and property damage liability claims brought by a third party (other than a passenger) against the renter (and any other driver listed in the rental contract) and/or the company as a result of the operation or use of their rental vehicles. The policy protects the company for USD 5 million and the renter for statutory limits applicable in the jurisdiction where rented. This basic public liability coverage is included in all rental rates. All coverage and waivers are subject to the express terms of the rental contract.

SLI Supplemental Liability Insurance (available for purchase at pickup)

Best Time RV offers each renter optional supplemental liability insurance coverage for their rented vehicle at an additional charge. This provides additional protection for bodily injury and property damage liability claims brought by a third party (other than a passenger) against the renter and any authorized driver listed in the rental contract. This optional coverage, when selected, increases statutory liability limits to either USD 300,000 CSL (Combined Single Limit) or USD 1 million CSL for the renter. This supplemental liability coverage can be purchased at time of vehicle pick-up at the rental counter. All coverage and waivers are subject to the express terms of the rental contract and the coverage terms outlined in the coverage brochure.

Customer Responsibility with CDW = Collision Damage Waiver and VIP = Vacation Interruption Protection (included in daily rental rates)
In the absence of CDW, all loss or damage to the vehicle while on rent, whether or not due to the fault of customer, customer’s responsibility for direct and accidental loss (including theft and vandalism) or damage to the vehicle is unlimited. That is, customer is responsible for all loss or damage.
For Renter’s benefit, all daily rental rates for all vehicles includes Collision Damage Waiver (CDW) and Vacation Interruption Protection (VIP). With CDW and VIP, the customer’s responsibility for accidental damage, theft and vandalism (police report is required) to the vehicle is reduced to USD 1,000.00 per occurrence.
CDW does not apply to overhead-, awning-, undercarriage- or backing up- damage, which shall be considered negligent damage and the sole responsibility of customer.
Expenses are covered in the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 working hours as follows:
Incurred expenses of USD 30.00 per person per day for lodging and USD 30.00 per group per day for other transportation is provided. A limit of USD 3,000.00 per tour applies and this plan is not valid in case of an accident. Customer must present all receipts for refund of
expenses.
Not considered to be mechanical breakdowns are: Radio, TV, DVD-player, air conditioning, refrigerator, generator, microwave, appliances, automatic step, cruise control, slide-out or awning malfunctions.

CDW and VIP coverage is void (I) if customer fails to file an accident/damage police report, or (II) if vehicle is used in violation of the terms of the rental contract.

Deposit for all rentals is USD 1,000.00 (will strictly be enforced, authorized / not charged)