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bunk campers dublin - motorhome motorhome and rv travel companies

bunk campers dublin - motorhome and rv travel motorhome

Bunk Campers Dublin

Established in 2007, Bunk Campers are one of the UK and Ireland’s leading campervan rental companies. We offer Europe’s widest range of campervans for hire. Our vehicles suit all trip types and budgets, from budget campers to well equipped family campervans and large, contemporary 6 person motorhomes. We are the only multi-location campervan rental company covering both the UK & Ireland.
 

Bunk Campers Dublin Rental Terms

EUROPE Terms & Conditions

Effective 01 April 2020 / Terms & Conditions
For travel between 01 April 2020 to 31 March 2021



DEFINITION OF TERMS AND CONDITIONS
In the event of any discrepancy between these Terms and Conditions and any other Apollo Europe literature, the provisions of these Terms and Conditions apply.

‘Apollo Europe’ means Apollo Motorhome Holidays GmbH, Segeberger Chaussee 229, 22851 Norderstedt, Germany (HRB154729); Apollo Europe Motorhome Holidays SARL 10 Promenade de l’Ouest, 89510, France (848 549 572R.C.S Sens); and, Bunk Campers Limited, Cyril Johnston Complex, Ballynahinch Road, Belfast, N Ireland, BT8 8DJ (NI059756).

‘RENTAL AGREEMENT’ means the document read and signed by the hirer on collection and return of the vehicle. It includes Rental Agreement Part A and Rental Agreement Part B.

‘You / Your / Yourself / Hirer/ Driver’ means any joint renters and any authorised drivers subject to the hire; or a person, firm, company renting the vehicle and includes any and all Joint Renters identified on the Rental Agreement Part A.

‘VEHICLE’ means the vehicle under hire as described under the heading ‘Vehicle’ under the ‘Rental Agreement Part A’ and includes tyres, tools, accessories, living equipment and any other special equipment, documents relating to the vehicle and any replacement or substitute vehicle provided by Apollo Europe.

‘SECURITY DEPOSIT/LIABILITY’ means the amount payable by You in the event of accident resulting in loss or damage.

‘Loss’ or ‘Damage’ means any loss or damage to the Vehicle, including damage that is caused by theft of the Vehicle or any adverse weather events that requires repair or replacement including assessment fees, towing, recovery and reasonable storage fees.

‘Third-Party’ means another party that was directly involved in the incident that resulted in loss or damage and You provide the name, licence, registration, address, telephone number and name of insurer long with other reasonable requests to assist in any recovery or settlement attempt. Third party can also refer to a Third-Party Insurer, Broker or other Representative.

‘Travel Restrictions’ means restricted areas where the vehicles are not permitted to go or mode in which they cannot be driver.


1  CONTRACTUAL RENTAL AGREEMENT
1.1  Rental Agreement Part A and Rental Vehicle Agreement Part B forms your Hire Schedule Contract (Agreement) and these documents must be read in their entirety and in conjunction with each other. Together this documentation forms the Agreement between You and Apollo Europe.
1.2  To understand the T&Cs of this Agreement including all financial obligations, cover, features and services, please carefully read the entire Agreement. This is a contract between You and Apollo Europe. You are jointly responsible for acknowledging and understanding the terms of this Agreement. This Agreement has been designed to be written in plain language and if You have any questions regarding any content please raise your questions with our employees.
1.3  Apollo reserves its right to refuse any rental based on reasonable grounds and may refuse any rental at its discretion.

2  RESERVATIONS
2.1  All prices quoted and charged in the local currency of the depot.
2.2  Payment is only accepted by credit card (Visa or MasterCard) or debit card (Visa Debit or UK Maestro).
2.3  A reservation is only binding after it has been confirmed by Apollo Europe. Apollo Europe terms and conditions and cancellation policy apply from this point onwards.
2.4  Vehicles will not be released without full payment being received.

3  HIRE RATES INCLUDE
•   Local Sales Tax (eg. VAT, VTA, MwSt)
•   Unlimited Mileage
•   Kitchen Kit
•   Fully Comprehensive Insurance for one named driver aged 21 – 75 and holding a full valid driving licence for more than 2 years*
•   Full Breakdown & Roadside Assistance**

* excluding any insurance loading. Extra charges may be incurred if the driver to be insured has a driving conviction or is in an occupation which is deemed high risk. These charges will be passed onto the customer. See Section 6 for full details.

** Apollo Europe will supply full breakdown cover to cover any mechanical faults to the base chassis of the vehicle. Any call out charges necessitated by the client through operator error, e.g. a flat vehicle battery etc will be the responsibility of the client.


4  HIRE PERIOD
4.1  ‘Hire Period’ refers to the dates agreed in the Rental Agreement Part A.
4.2  Rental is charged on a per night basis.
4.3  Minimum hire period is 3-7 days depending on the season and hire location.
4.4  Hires shorter than the minimum period may be available on a request basis and/or subject to a surcharge.
4.5  Apollo Europe reserves the right to increase the minimum rental period.
4.6  Should You wish to extend the rental period, You must obtain authorisation from Apollo Europe. Extensions are subject to the availability of the Vehicle. The extra cost of an extended rental must be paid by credit card over the telephone or at an Apollo Europe Branch immediately on confirmation of the rental extension. Additional days will be at the daily standard gross rental charge for the Vehicle applicable at the time of the extension.

 HIRER / DRIVERS
5.1  Driver(s) must hold a full valid manual driving licence for at least 24 months that entitles them to drive a European category B vehicle or equivalent up to 3500kg GMW.
5.2  Drivers holding an automatic transmission licence only cannot drive any of our vehicles.
5.3  Valid driving licences for insurance purposes are:

  • UK, EU, EEA, Canada, Australia, New Zealand, Republic of South Africa, Canada, Singapore, Japan, Brazil, Argentina, Russia, Malaysia, Hong Kong, China & USA.
  • For rentals in mainland Europe, driving licences from other countries may be considered on request to info@apollocamper.eu.
  • If the driving licence is not in the language of the country of rental or issued in the EU or EEA (including Switzerland), then an international driving licence is required. A certified translation may be accepted depending on the country where the original licence was issued. 

5.4  If no suitable driving licence is shown at the time of pick-up, you can withdraw from the Rental Agreement at your cost.
5.5  Age limits:

  • Standard driver insurance is available on all vehicles for drivers aged 21-75.
  • There is a young driver surcharge for drivers aged 21-24. Driver’s age must be declared at time of booking and the additional surcharge paid. See website for current pricing.

5.6  There is a young driver surcharge for drivers aged 21-24. Driver’s age must be declared at time of booking and the additional surcharge paid. See website for current pricing. All drivers must be present for collection of the motorhome. No exceptions can be made.
5.7  All drivers must provide two separate forms of photographic identification on collection of the vehicle otherwise hire will be invalidated i.e.: valid passport and driving licence.
5.8  Your driving licence must be at your current address. If not, then in addition to this we require 2 alternative proofs of identification i.e.: a utility bill and bank statement dated no more than 60 days old which has your name and current address listed.
5.9  If you have a GB driving licence, we require you to log in to the DVLA website and check the counterpart of your driving licence. Your rental will be cancelled without refund if we are unable to DVLA check your driving licence details.
5.10  If you have a Northern Ireland driving licence, we require both the photo card and the paper counterpart.
5.11  You must declare at the time of booking if there are any endorsements on your driving licence. Apollo Europe may not be able to provide cover for you to drive the vehicle if you have certain endorsements imposed on your driving licence. Charges apply for penalty points. Failure to declare any accidents or driving convictions invalidates insurance.
5.12  Maximum of 3 additional drivers per rental.
5.13  Drivers are liable for any legal penalties (parking fines, speeding tickets etc) incurred during the hire period. An administration fee of £45/€45 applies to all penalties received by Apollo Europe.
5.14  We are unable to offer driver insurance under the following circumstances and any bookings made in this respect will have to be cancelled:

  • Drivers under 21 and over 75 years of age
  • Drivers who have not held a full valid driving licence as outlined above for at least 24 months.
  • Should any driver fail to present all of the correct documentation and identification on collection of the vehicle or the documentation does not meet the driver requirements set out in the terms and conditions, then Apollo Europe will be unable to release the vehicle. No refunds will be given.
  • Drivers holding only an automatic driving licence
  • Persons who have had their insurance declined and/or renewal refused and/or special terms imposed and/or have had their insurance cover cancelled or avoided by an insurer.
  • Persons who, whilst driving, have been involved in more than one fault motor claim during the past 3 years.
  • UK drivers who do not provide access to their driving licence counterpart.
  • Persons who have been disqualified from driving for a period exceeding six months in the last three years or drivers who have been disqualified for a period exceeding three months in the past year.
  • Persons engaged in any of the following acts, occupations or professions
    i. Professional entertainment or theatrics
    ii. Professional sport
    iii. Jockeys or in connection with racing of any sort
    iv. Undergraduates and/or students under 25 years of age
    v. Service personnel born outside of the United Kingdom if they have held their full driving licence for less than twenty-four months
    vi. Courier services, express mail or parcel delivery if the vehicle is to be used for business purposes
    vii. Fast food establishments (including food delivery) if the vehicle is to be used for business purposes
    viii. Motor factors if the vehicle is to be used for business purposes
    ix. Wholesale or daily newsagent deliveries if the vehicle is to be used for business purposes
    x. General dealers or street and/or market traders if the vehicle is to be used for business purposes.

On all cases, the insurance company has the final say.

6 A.  INSURANCE
6.1  Fully comprehensive insurance is provided by Apollo Europe through our insurers for the driver(s) named on the rental agreement (provided all the personal informed supplied is correct). Named drivers are subject to the criteria outlined in section 5. Only persons named on the Rental Agreement are insured to drive the vehicle.
6.2  The vehicle is insured for damage to the vehicle and the property of a third party but does not include any personal insurance for the customer including death or bodily injury to the driver nor does it cover any personal possessions.
6.3  No other hire insurance is acceptable for the rental of an Apollo Europe vehicle.

Public Liability Insurance
6.4  Public Liability Insurance is included in the nightly rental rate. The public liability insurance that covers the registered drivers is €5 million.

Travel Insurance
6.5  Apollo Europe strongly recommends that You take out Your own Personal Travel Insurance.

6 B. SECURITY DEPOSIT AND LIABILITY OF THE GUEST
6.1  The hire is subject to a security deposit which covers both the insurance excess in the event of any first incident or reported incident and the proper return of the vehicle in the same condition as it was let out to the hirer. In the event of any additional incident(s), a second security deposit will be required in order to continue with the rental.
6.2  The security deposit is taken as a pre-authorisation on the hirer’s credit or debited from the hirer’s debit card at the time of collection (Visa or Mastercard). No other form of payment is accepted, and pre-paid currency cards cannot be accepted. The card used for the security deposit should be in the lead driver’s name and the amount will be held on your card immediately.
6.3  In the event of any damage to the vehicle or third-party property, the hirer will be liable for the excess amount attributed to the hired vehicle:

  • £1500 / €1500 for the Roadie, Nomad, Ranger, Aero, Vista and Vivid (for drivers aged 25-75)
  • £2000/€2000 for all other vehicle types (for drivers aged 25-75)
  • For drivers aged 21-24, the security deposit is increased by £250/€250 on all vehicle types. Ie.
    i. £1750 / €1750 for the Roadie, Nomad, Ranger, Aero, Vista and Vivid (for drivers aged 25-75)
    ii£2250 / €2250 for all other vehicle types.

6.4  Security deposits are authorised in the currency of the hire depot.
6.5  Apollo Europe reserves the right to increase the insurance excess.
6.6  The security deposit is fully refundable within 28 days of return of the vehicle provided there are no outstanding insurance claims or the following conditions:

 

  • This security deposit will be used to fund any loss or damage what so ever to equipment, fixtures, fittings, windows, cleaning fees, tyres or negligent damage to the vehicle.
  • The security deposit will be used to fund any cleaning fees. A nominated valeting fee of up to £200/€200 will be charged against the deposit if the vehicle is not returned with the interior in a clean condition. An additional fee of £200/€200 will be charged against the deposit if the toilet and waste tank are not emptied and cleaned prior to the return of the vehicle. An additional fee of £500/€500 will be charged if it is found that smoking has been permitted in the vehicle. An additional £200/€200 will be charged if an unauthorised pet has been carried in the vehicle
  • The security deposit will be used to fund any refuelling costs arising from not returning the vehicle with a full tank of fuel.
  • The hirer agrees to pay Apollo Europe any additional costs over and above the security deposit value should damages exceed the security deposit value within 28 days of your hire.

6.7  The hirer irrevocably authorises Apollo Europe to deduct from the security deposit any amounts due to Apollo Europe arising out of this agreement.
6.8  A £45/€45 administration fee will be applied in addition to any costs to be deducted from the security deposit.

6 C. EXCLUSIONS
6.1  The hirer accepts that the limitation of liability to the contractually agreed security deposit does not apply to:

  •  Any damage or loss caused by a negligent act/For damage or loss intentionally caused by You;
  •  Mechanical problems E.g. clutch/gearbox due to driver negligence;
  •  In case You deliberately infringe the contractual obligations stipulated under “Conduct in the event of accident or damage”; 
  •  Replacement or repair of aerials, glass, wheels or incorrect fuelling; 
  •  Missing wheel trims, tools or spares; 
  •  For damages caused by neglecting proper operating procedures, e.g. incorrect fuel type and quality, ignoring oil or coolant levels, air pressure, etc;
  •  Damage to the underside of the vehicle or the roof, which includes the overhead “Luton” area is deemed as gross negligence. Any such damage will be charged at a fixed cost of £2500/€2500 plus the full insurance excess on the vehicle;
  •  The theft of the vehicle if the keys are left in the ignition or in or on the vehicle whilst unoccupied and the hirer shall be held fully responsible for a replacement vehicle;
  •  Damage caused to windscreen, mirrors and/or tyre damage unless Special Cover has been purchased;
  •  For damage caused by the incorrect use of snow chains;
  •  For damages caused by neglecting proper operating procedures, e.g. incorrect fuel type and quality, ignoring oil or coolant levels, air pressure, etc.

 In these cases, You shall be liable for the full amount of damages. If You cause any damage incident during the agreed usage period due to gross negligence, You shall be liable to Apollo Europe for an amount commensurate to the severity of the negligence, up to and including the full amount of the loss. The burden of proof that gross negligence has not occurred lies with You.

Apollo is entitled to withhold the security deposit, until your liability and the amount of damage or loss has been finally determined.

6 D. TIMEFRAME FOR SETTLEMENT OF CUSTOMER LIABILITY CLAIMS
6.1  Apollo Europe shall use best endeavours to ensure that any money due back to the hirer is released as quickly as possible, however third-party claims can take months or even years to resolve. Apollo Europe cannot force the destiny of these claims, and the Customer acknowledges that the handling of these claims is up to Apollo Europe’s insurers and the third party, whether they be insured or not.
6.2  Apollo Europe is entitled to withhold the security deposit, until your liability and the amount of damage or loss has been finally determined.
6.3  Apollo Europe agrees to refund any security deposit as soon as reasonably practicable after receiving the final resolution and payment relating to third party claims.
6.4  The hirer agrees to provide all reasonable assistance to Apollo Europe in handling any claim including all relevant information and attending court to give evidence.
6.5  For information regarding outstanding claims or security deposit refunds, the guest should contact enquiries@bunkcampers/info@apollocamper.eu during office hours.

6 E. ADDITIONAL CHARGES
6.1  The following are subject to additional charges:

  •  Additional driver(s). Maximum 3 additional drivers.
  •  Young driver(s) aged over 21 years to 24 years.
  •  An additional premium of £3/€3.50 per endorsement per day applies to any driver with penalty points/convictions on their driving licence dated within 5 years from the commencement of the hire.


7 A. COLLISION DAMAGE WAIVER (CDW)
The COLLISION DAMAGE WAIVER (CDW) is an optional that reduces the standard liability. This can be purchased at time of booking or on collection of the vehicle. See website for current price.
7.1  Purchase of the CDW reduces the standard excess by 50% to £250/€250 (depending on level purchased) for the first reported incident or damage caused in a collision to either the vehicle or third-party property.
7.2  Once an incident has occurred, CDW will be cancelled and the full security deposit amount will be due for any subsequent incidents. A second authorisation will be required at the time.
7.3  CDW is not available to drivers less than 25 years of age or over 75 years of age.

8  SPECIAL COVER PACKAGE
8.1  Special cover is an optional that covers replacement or repair to windscreen, external mirror or tyre damage. This can be purchased at time of booking online or on collection of your vehicle. Special cover is limited to 1 windscreen, 2 mirrors or 2 tyres after which normal replacement costs will be charged. See website for current price.

9  EXTRAS
9.1  Other chargeable extras include:

  •  Bedding (duvet, pillow, covers) & Towels
  •  Camping furniture (Outdoor table and chairs)
  •  Toilet Chemicals
  •  Child seats 
  •  Gazebo
  •  Additional full bottle of camping gas
  •  VW Essentials Pack (Roadie, Nomad, Ranger only): Portable Toilet, Tent, Toilet Chemicals, GPS
  •  Value Pack
  •  Points/endorsements on driving licence
  •  Additional driver(s)
  •  Snow Chains
  •  Winter Tyres
  •  Easy Return
  •  Drop and Go
  •  Pets
  •  Car Parking

Please see Apollo Europe website for current prices.
9.2  A full bottle of camping gas canister will be included in the rental and provided on collection. Additional gas purchased throughout the rental period is at the customer’s own expense.

10  VEHICLE COLLECTION AND RETURN
10.1  Collection and return of the Vehicle is to the agreed location specified at time of booking as set out under ‘hire period’ in the Rental Agreement Part A.

Collection
Collection of the vehicle is between 3-6PM (last collection time at 5PM) unless otherwise agreed by Apollo Europe and any additional premiums paid. The hirer should allow 1-2 hours in order to complete all paperwork and demonstrate the vehicle to you.
10.2  One security deposit payment is payable by credit or debit card only on collection. This covers standard liability, refuelling and cleaning deposit. All drivers must be present on collection of the motorhome and must present their full valid driving licence (as outlined in section 5 of these terms and conditions), passport and credit/debit card for the security deposit.
10.3  Photocopies will not be accepted. Vehicles will not be released without 2 forms of valid photo identification and funds for the security deposit being available on collection.
10.4  Apollo Europe will supply the Vehicle in a clean, safe and road worthy condition which meets Apollo Europe’s quality assurance program along with all regulatory and registration requirements and You acknowledge that:

  •  The Vehicle was delivered to You in a good operating condition and You agree to return the Vehicle without alteration or addition, in the same condition, except for ordinary wear and tear (having regard to the period of hire excluding windscreen or tyre damage) together with all tools, tyres, accessories and equipment to the Return Location on the Return Date as specified in Rental Agreement Part A.
  •  You inspected the Vehicle at the commencement of the hire and agree that the Vehicle was in good operating condition and fit for the hire; and
  •  The Vehicle remains at all times the sole property of Apollo Europe.

10.5  Apollo Europe will make every effort to have your vehicle ready for collection at the appropriate time, however, during busy periods there may be some delays which are out of our control. Should this be the case, no refunds will be due to you and no extension of your hire can be made as the motorhome will still be required to be returned in accordance with the details set out in your rental agreement.

Return
10.6  Return of the vehicle is between 9AM-11AM unless otherwise agreed and additional premiums paid. The of level. The hirer should allow 1 hour to complete the return documentation and check the vehicle.
10.7  The Vehicle must be returned undamaged, with a full tank of fuel, a full tank of AdBlue, with an empty and clean toilet cassette, empty waste water tanks (if applicable), a clean interior that is completely free of mud, rubbish and pet hair, and in the same condition as it left the depot otherwise charges will apply.
10.8  Apollo Europe reserves the right to charge a cleaning fee of up to £200/€200 if the vehicle is returned in an unclean condition.
10.9  The toilet cassette must be emptied prior to the return of the vehicle, or an additional £200/€200 will be charged to the hirer/you. 
10.10  The vehicle must be returned with the same of fuel equal to that at the time Apollo Europe provided the vehicle. If the vehicle is returned with less fuel, the difference will be charged at £2/€2.50 per litre and a service fee of £30/€30 needs to be paid.
10.11  The vehicle is supplied with a full tank of AdBlue and must be returned with a full tank of AdBlue otherwise a charge of £25/€30 will apply regardless of level.
10.12  The exterior of the vehicle does not require cleaning unless it is covered with excess mud or dirt making it difficult for our team to see the return condition.
10.13  There are no refunds for early returns. Charges apply for late returns.
10.14  Should for any reason, the hirer fails to return the vehicle to the agreed Apollo Europe depot, the hirer accepts that he or she is liable for the full cost to recover the vehicle back to the Apollo Europe depot and for any daily rental fees for the vehicle for the period which it is off the road as the result of not returning the vehicle to the depot by the agreed return time.

Late Returns
10.15  Apollo Europe must be notified immediately to prevent any prosecution for driver(s) driving whilst uninsured. Late returns will be charged at one day’s rental cost regardless of circumstances.

11  DRIVING IN MAINLAND EUROPE
VEHICLES HIRED IN THE UK & IRELAND
11.1  Vehicles hired from the UK or Ireland incur an additional charge of £15/€20 per day to travel to the approved Mainland European covers listed below. European cover is mandatory for travel to Mainland Europe and you will be in breach of these terms and conditions should you take a motorhome into Mainland Europe without purchasing the European cover. European cover must be booked at least 14 days in advance and cannot be added at check-in as an additional Vehicle on Hire certificate is required for travel.

VEHICLES HIRED IN MAINLAND EUROPE
11.2  Vehicles collected in mainland Europe can travel to the countries listed below without incurring an additional charge.

APPROVED COUNTRIES FOR EUROPEAN TRAVEL
11.3  Travel is permitted to the following European countries only:

  •  Austria
  •  Belgium
  •  Denmark
  •  Finland
  •  France Germany
  •  Hungary
  •  Italy
  •  Ireland
  •  Lichtenstein
  •  Luxembourg
  •  Netherlands
  •  Norway
  •  Poland
  •  Portugal (excluding Madeira or the Azores)
  •  Spain (excluding Canary Islands)
  •  Sweden
  •  Switzerland
  •  United Kingdom

11.4  Travel outside of these in the rental vehicle will be in breach of your terms and conditions and you will not be covered by any insurance. Please check your route carefully.
11.5  Any exceptions to these provisions require the express and written consent of Apollo Europe.
11.6  The hirer shall be solely responsible for ensuring familiarity with traffic legislation and laws of countries visited and observing all applicable traffic regulations in all countries visited and traversed during the rental duration.
11.7  The hirer assumes all responsibility for any expense or loss of time while traveling in restricted areas.

12 A. CANCELLATION BY APOLLO EUROPE
12.1  Apollo Europe reserves the right to cancel a reservation before, on or after the commencement of hire as follows:

  •  Hirer does not provide a valid passport/identity card and driving licence as proof of ID
  •  If Named Driving Licence is not produced or valid in accordance with stated conditions.
  •  If a UK driver fails to provide access to information on the counterpart driving licence.
  •  Hirer fails to provide funds for security deposit payment by credit card or debit card.
  •  Over occupancy of vehicle in accordance with the provision of seatbelts.
  •  The address on driving licence does not match billing address where additional proof of ID is not supplied.
  •  Due to operational issues affecting rental fleet.
  •  Hirer is in breach of any term in this agreement. 
  •   The hirer obtained the vehicle through fraud or misrepresentation.
  •   If any statement, representation or warranty made by the hirer in respect to himself or additional drivers is incorrect.
  •  The vehicle appears to be abandoned.
  •  In the event of any damage to the vehicle regardless of fault.
  •  The vehicle is not returned at the agreed date or Apollo Europe reasonably believes the vehicle will not be returned on the agreed return date.
  •  Apollo Europe considers on reasonable grounds that the safety of passengers or the vehicle is in danger. The hirer understands that in the event of such termination or repossession that the hirer has no right to a refund or any part of the rental charges or the security deposit.

12.2  In the event of cancellation, Apollo Europe’s liability is limited to the refunds of all monies paid by the hirer. No compensation is available for additional arrangements booked by hirer (e.g.: flights, concert tickets).
12.3  Apollo Europe reserve the right to amend our cancellation policy for certain events.

12 B. CANCELLATION OR CHANGE BY HIRER
12.1  In the event of a cancellation by the hirer the following charges shall be incurred:

  •   If cancelled 93 nights prior to pick up: no cancellation fee
  •   If cancelled 92 to 53 nights prior to pick up: 30% of rental price, minimum £300/€300
  •   If cancelled 52 to 18 nights prior to pick up: 50% of rental price
  •   If cancelled 17 to 4 nights prior to pick up: 80% of rental price
  •   If cancelled 3 nights prior pick up to day on pick up or no-show: 95% of rental price

12 C. CANCELLATION OR CHANGE BY HIRER FROM 18 MAY 2020

If cancelled 33+ nights prior to pick up: no cancellation fee

If cancelled 32 to 18 nights prior to pick up: 50% of the rental price

If cancelled 17 nights or less prior to pick up or no show: 95% of rental price

12.2  Credit card and debit card charges are non-refundable. An administration fee of £45/€45 will be charged on the processing of any refund.
12.3  No refund is available on any low-cost relocation deals.
12.4  In the event the hirer wishes to make changes to this contract with regards to change their vehicle type, dates of hire or pick-up/drop-off location requests should be made in writing and agreed by Apollo Europe and the hirer. The following charges shall be incurred:

  •   Amendments to reservation dates, vehicle type or collection/return location will be accommodated where possible and are subject to availability and any increase in price. A £45/€45 administration fee applies to any changes.
  •   No refund will be given on alternations within 14 days of pick-up if the value of the hire for the new dates, pick-up/drop-off location or vehicle type is of lesser value than the original booking.
  •   If the pick-up or drop-off location is altered within 14 nights of pick-up, a relocation fee may also apply.


13  RIGHT TO CHANGE OF VEHICLE
13.1  Vehicles are booked by vehicle category and not by make or model.
13.2  Acting reasonably, Apollo Europe reserves the absolute right to change your vehicle type or its specification in the event of unforeseen circumstances such as accidents, operational issues or other losses.
13.3  The hirer is not liable for any increased rental charges from the substitute vehicle. The hirer is liable for any additional running costs pertaining to the substitute vehicle.
13.4  In the event of a downgraded vehicle type, the hirer may be eligible for a partial refund.
13.5  In the event of no alternative vehicle being available to you, Apollo Europe’s liability is limited to a refund of the hire charge. In all cases, no other refund will be available including compensation for additional arrangements booked by hirer (e.g.: flights, hotels, activities).
13.6  The substitution of an alternate vehicle due to unforeseen circumstances is not a breach of contract and does not result in a refund, however a refund entitlement will be provided by Apollo Europe where there has been a breach of the contract giving rise to the right for a refund.
13.7  If You decide to rent a Vehicle of a lesser class than the one booked, You are not entitled to a refund.

14 MOTORHOME SYSTEMS Prior to the collection of your vehicle, Apollo Europe carry out a full inspection of all onboard components to ensure they function correctly. On collection, you will be shown how each component operates and what to look for if a system fails during the hire. Apollo Europe will do everything possible to resolve the issue without having to return to the depot, however, this is not always possible, and Apollo Europe cannot be held responsible should any loss of function happen and are not liable to refund any monies nor provide an alternative vehicle. In the case of winter hire, Apollo Europe cannot be held responsible in the event of any damage or inconveniences caused by freezing conditions. This is the responsibility of the hirer.
15 HOLIDAY DISRUPTION COVERAGE Should the hirer’s motorhome holiday be disrupted by a mechanical breakdown/motorhome system malfunction (which does not extend to accident or damaged caused by the hirer), for more than 48 hours after reporting to Apollo Europe, the renter will be reimbursed up to a maximum of the gross nightly rental rate for each night affected until the problem is rectified. Failure of mechanical and motorhome systems which includes cabin heating/hot water, water pump, shower, toilet, refrigerator, gas hob/oven must be assessed by the depot or authorised repairer. Reimbursement is only possible when Apollo Europe has been contacted to rectify the problem and the hirer cooperates to do so. Failure to notify Apollo Europe acknowledges that the issues are of such a minor nature that the hirer makes no claim for loss of time in respect to the rental. Defects and repairs of radio/CD player, reversing camera, cruise control etc are considered minor and are excluded from the Holiday Disruption Coverage.

16  USE OF THE VEHICLE
Prohibited use of the vehicle – Travellers
16.1  Only Persons identified in Rental Agreement Part A as either the renter or authorised driver may drive the Vehicle. Even when identified in the Rental Agreement Part A, persons who must not drive the Vehicle is;

  •  anyone who provides a false, fake or counterfeit licence;
  •  anyone who has given, or for whom You have given, a false name, age, address or any driver licence detail;
  •  anyone whose driver licence is currently expired or has been cancelled or suspended within the last two years;
  •  anyone who is a learner, provisional or probationary licence holder or has not held a full driver’s licence for any class of Vehicle for at least two years;
  •  anyone under 21 or over 75 years of age;
  •  anyone who uses or intends to use the Vehicle for illegal purposes;
  •  anyone whose blood alcohol concentration or level of drugs exceeds the lawful percentage; and
  •  anyone under the influence of or impaired by a drug, intoxicating liquor or any other substance.


Prohibited use of the vehicle – Travel
16.2 Prohibited use of the Vehicle is based on both the safety of You and the preservation of our vehicles. Prohibited use includes, but may not be limited to:

  •  as a result of natural disasters, weather-based events or other major circumstances;
  •  for carrying persons for hire, gain or reward, or to carry any inflammable, explosive or corrosive materials;
  • for pushing or towing any vehicle, trailer, boat or other object unless authorised by Apollo Europe;
  •  for carrying any greater load and/or more persons for which the Vehicle is not designed;
  •  for racing, pace-making, speed trials, driving in a dangerous, wilful or reckless manner;
  •  for carrying illegal substances or product either for commercial purposes, financial gain or delivery of such goods; and
  •  driving the Vehicle in an unsafe or unroadworthy condition;
  •  driving the Vehicle on unsealed and non-public roads;
  •  driving the Vehicle on any and all unnumbered roads and highways;
  •  driving the vehicle other than in a cautious, prudent and normal manner or used in a manner which could cause damage.
  •  leaving with the ignition key in or on the vehicle or unlocked while it is unoccupied (invalidates insurance);
  •  submersion in water or in contact with salt water;
  •  journeys into areas at war

16.3  I understand that Apollo Europe reserves the right at any time, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause.

17  BREAKDOWN AND VEHICLE MAINTENANCE
17.1  All faults or damage must be reported immediately to Apollo Europe Guest Support or at the latest on return of the vehicle. 24-hour Roadside Assistance is provided under the hire contract.
17.2  The hirer will take all reasonable steps to properly maintain the vehicle whilst on hire including checking oil and coolant levels, tyre pressures and batteries every 500 miles/kilometres.
17.3  The hirer must report to Apollo Europe as soon as possible, where the oil is above or below the recommended level or the warning indication light is illuminated. The hirer must add water/coolant to the cooling system and use a licenced mechanic to perform any tasks necessary subject to the manufacturer’s specifications.
17.4  The hirer agrees to maintain the Vehicle to these conditions and acknowledge that any mechanical damage occasioned as a result of Your failure to maintain the Vehicle in accordance with this clause must be paid by You.
17.5  Apollo Europe understand that while on holiday the vehicle may require small repairs or small items included in the kitchen kit may need replacement. So as not to disrupt the road trip any further, if the damage was not caused by the hirer, repairs up to £100/€100 can be completed without authorisation and will be reimbursed on production of a valid receipt. If repairs over £100/€100 are needed, the hirer must obtain Apollo Europe’s authority before any work is carried out.
17.6  Should the matter be of a more serious nature, Apollo Europe will make every attempt to rectify the situation immediately. This will include contacting nearby repairers, mechanics and other necessary suppliers to assist in addressing the issue and direct the hirer to the nearest supplier or Branch when required.
17.7  The hirer will be liable for any costs associated with the incorrect use of fuel. All Apollo Europe vehicles run on diesel.

18  RESPONSIBILITY WHEN AN INCIDENT OCCURS
18.1  In the event of any accident, loss or damage arising out of the use of vehicle including damage to a third-party vehicle, the hirer will:

  •  Notify Apollo Europe within 24 hours of the event
  •  Obtain the names and address of third parties and any witnesses and report the event to the nearest police station
  •  Complete the incident reporting form supplied in the vehicle
  •  Not make any admittance of liability or make a settlement offer to other parties
  •  Assist Apollo Europe in handling any claim arising from the event
  •  Acknowledge that the excess or other amount due in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the rental period, regardless of which party is at fault.
  •  Will pay any costs relating to a change of vehicle as a result of an incident regardless of which party is at fault.
  •  Accept that no security deposit/excess will be refunded until the claim is settled.


19  VIOLATION OF TRAFFIC LAWS AND REGULATIONS
19.1  Driver(s) are personally liable for all legal penalties and fees pertaining to any traffic violation infringements under the current Road Traffic Legislation applicable in the country of travel.
19.2  If any traffic violation infringements are presented to Apollo Europe for your hire period which the hirer is liable for, Apollo Europe will charge to the hirer, the full cost along with an administration fee of £45/€45 for each infringement.

20  CONDITIONS OF HIRE
20.1  The company’s camper van rental agreement is the sole contract for hiring the vehicle between Apollo Europe and the hirer(s), driver(s) and/or passenger(s).
20.2  The company takes no responsibility for any delay, loss, damage or injury that a hirer might experience no matter how it is caused or by whom.
20.3  No refunds are payable on accommodation or other arrangements by Apollo Europe where a hirer or passenger changes, cancels or seeks to vary this agreement.
20.4  These conditions cannot be varied or altered or waived by any employee or representative of Apollo Europe or by anyone providing services or facilities.
20.5  The company cannot be bound by any representative or statement unless it is confirmed in writing by Apollo Europe’s management.

21  SMOKING
21.1  Smoking is strictly prohibited in or within 5 metres of the Apollo Europe vehicles and a penalty fee of £500/€500 will be imposed for smoking inside the vehicle to cover the costs of sanitizing and cleaning.

22 PETS
22.1  All Apollo Europe vehicle types are pet friendly. Domestic pet dogs only may be carried (maximum of 2 dogs) and only following express consent of Apollo Europe and the additional premium paid. You are solely responsible for ensuring compliance with the corresponding animal protection, carriage, vaccination and transit/ entry requirements. Cleaning costs incurred due to non-compliance or infringement of said regulations and any loss of profit consequently incurred by Apollo Europe due to the extended downtime required shall be borne by you.

23  VEHICLE ILLUSTRATION DISCLAIMER
23.1  Apollo Europe’s brochures, websites and advertising material contain only representations of our vehicles. Pictures, illustrations, descriptions and measurements of the vehicles may be different to the Vehicle offered to You due to modifications and/or upgrades. Apollo Europe is not liable for any such variance.

24  EXCHANGE RATE/CURRENCY FLUCTUATIONS/REFUNDS
24.1  Transactions under this Agreement are conducted in the currency of the hire location.
24.2  Due to exchange rate fluctuations, in some instances there may be some variance between the amount initially debited against Your credit card and the amount refunded. Any such variation does not entitle You to a refund.
24.3  Refunds by credit card including security deposit refunds can take up to 28 days.

25  COMPLAINTS
25.1  All faults or damage must be reported immediately to Guest Support or at the latest on return of the vehicle. In the event that a complaint is not satisfactorily resolved upon return, the hirer must inform Apollo Europe by email to enquiries@bunkcampers.com/info@apollocamper.eu within 14 days of returning the vehicle.

26  RENTAL COMPANY’S LIABILITY, EXPIRY BY LIMITATION
26.1 Apollo bears unlimited liability for deliberate action and gross negligence. In the case of simple negligence Apollo is only liable for foreseeable loss/ damage typical of the type of contract concerned where there is a breach of an obligation the meeting of which is of particular importance for the achievement of the purpose of the contract (cardinal obligation). This standard of liability also applies in cases of obstacles to performance at the time of the conclusion of the contract.
26.2  The above limitations and exclusions of liability do not apply to claims under the terms of the German Product Liability Act or to claims based on injury to life, limb or health or infringements of liberty.
26.3  Claims which are not excluded according to paragraph 4.6 but were only limited in scope shall become statute-barred within a year of the end of the year of the claim being created and the circumstances justifying the claim and the debtor’s identity being disclosed to the creditor or the creditor, without gross negligence, being considered to be aware of such circumstances or identity. With the exception of claims for damages which are based on loss of life, physical injury, health hazards or the loss of freedom and claims based on the product liability act, claims for damages shall become statute-barred with no consideration being given as to whether the creditor was aware of the circumstances and identity or, without gross negligence, should have been aware of such circumstances and identity - within five years of the end of the year in which the claim was created. Apollo’s
26.4  Terms and conditions apply. These are provided at the rental depot during pick-up and are published on our website. Additional price lists are published in each Rental Station.
26.5  For hires in Germany, notice pursuant to § 36 of the Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz– VSBG): The contracting party will not participate in a dispute resolution proceeding before a consumer arbitration body in terms of the VSBG, nor is it obligated to do so.

27  PRIVACY
The hirer acknowledges and agrees to be bound by our privacy policy. See website for details.

28  FINAL CLAUSE
28.1  Any alterations to the general rental conditions and supplementary agreements must be made in writing by both parties to be valid. Third-party declarations shall be excluded and in particular shall have no binding effect on the rental agreement between Apollo Europe and you.
28.2  Should individual terms of this Agreement be ineffective or lose their effectiveness due to later circumstances or should an omission emerge in this Agreement, the legal effectiveness of the other provisions is not affected. The invalid contractual provision shall be replaced or the loophole filled by an appropriate provision which comes as close as possible to what the parties to the Agreement would have wanted, had they considered the point.

Terms of booking on this website
The following terms relate to the booking service provided to you on this website. The booking service includes this website, the software associated with the site and the facility to enter into transactions with certain parties whose content appears on the site. You agree to these terms with us in respect of the booking service, in addition to the terms of your rental above which apply directly between you and your chosen third party travel provider ("Third Party Provider").

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a Third Party Provider’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage or for any accident, injury, delay or loss of enjoyment arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

Your rental and use of a vehicle booked through our site will be governed by the terms of the rental agreement with the Third Party Provider. The rental agreement and any other documentation provided to you by the Third Party Provider is between you and the Third Party Provider and we will not be liable to you or to any third party in any way in relation to that agreement or your vehicle or rental service where your booking has been properly processed by us. We are not responsible or liable to you for (i) the acts or omissions of the Third Party Provider in respect of your booking or in the course of delivering the rental service to you; or (ii) any disputes in respect of your booking with that Third Party Provider or that service, except in each case to the extent that responsibility for those matters may be imposed on us by applicable law.

While we will make reasonable efforts to ensure we are representing only reputable Third Party Providers, we make no warranty about the fitness suitability of any Third Party Provider product or service and will not accept responsibility for the quality fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant Third Party Provider at the earliest possible time. This will allow the Third Party Provider to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our Third Party Providers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a Third Party Provider.

Where we are liable to you terms and conditions, our total liability to you will be limited to (at our option) resupply of the booking service provided to you or the dollar amount of the deposit we received from you in relation to your booking. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will availability confirm your booking email you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the Third Party Providers terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Third Party Provider in order for them to provide the requested rental services to you.

Amendments
Please note that some Third Party Providers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the Third Party Provider. In addition to the alteration policy of the Third Party Provider stated in their terms, the following charges will apply in respect of our booking service relating to that amendment:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A Third Party Provider can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund and Cancellation Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds, credits or cancellation charges that apply are detailed in the terms and conditions of the Third Party Provider of your selected vehicle. In the event you are unsatisfied with our booking service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the Third Party Provider.

Sometimes a booking may need to be cancelled because of circumstances beyond either party’s control. For example, a weather event, public health event (including epidemic / pandemic), medical emergencies, strike, terrorist act, governmental, regional or local authority restrictions (such as restrictions on movement due to the COVID-19 pandemic) or a change in law). If this occurs, your entitlement to a credit or refund will be as provided in your Third Party Provider’s terms and conditions.

You agree that you will raise and resolve any dispute over refunds or cancellations in respect of your booking (whether initiated by you, the Third Party Provider or by circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) directly with the Third Party Provider. Once you have made payment for your booking, you must not seek to reverse or cancel such payment through your card issuer or its agents without our prior consent.

We shall only be liable to provide a refund to you (whether that cancellation is initiated by you, the Third Party Provider or due to circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) to the extent that we actually receive a refund from the relevant Third Party Provider. Where refunds are due to you from a Third Party Provider, we will provide reasonable assistance to you in claiming such funds from that Third Party Provider. In that situation, you authorise us to seek such refunds from the travel provider directly and on your behalf.

Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 12 weeks. This is beyond our control.

We are not responsible (including in negligence) to you for any failure or delay on the part of any Third Party Provider in providing travel products to you where the booking has been properly processed.


Bunk Campers Dublin Rental Terms for travel between 24-Jul-2020 and 31-Mar-2021

EUROPE Terms & Conditions

Effective 01 April 2020 / Terms & Conditions
For travel between 01 April 2020 to 31 March 2021



DEFINITION OF TERMS AND CONDITIONS
In the event of any discrepancy between these Terms and Conditions and any other Apollo Europe literature, the provisions of these Terms and Conditions apply.

‘Apollo Europe’ means Apollo Motorhome Holidays GmbH, Segeberger Chaussee 229, 22851 Norderstedt, Germany (HRB154729); Apollo Europe Motorhome Holidays SARL 10 Promenade de l’Ouest, 89510, France (848 549 572R.C.S Sens); and, Bunk Campers Limited, Cyril Johnston Complex, Ballynahinch Road, Belfast, N Ireland, BT8 8DJ (NI059756).

‘RENTAL AGREEMENT’ means the document read and signed by the hirer on collection and return of the vehicle. It includes Rental Agreement Part A and Rental Agreement Part B.

‘You / Your / Yourself / Hirer/ Driver’ means any joint renters and any authorised drivers subject to the hire; or a person, firm, company renting the vehicle and includes any and all Joint Renters identified on the Rental Agreement Part A.

‘VEHICLE’ means the vehicle under hire as described under the heading ‘Vehicle’ under the ‘Rental Agreement Part A’ and includes tyres, tools, accessories, living equipment and any other special equipment, documents relating to the vehicle and any replacement or substitute vehicle provided by Apollo Europe.

‘SECURITY DEPOSIT/LIABILITY’ means the amount payable by You in the event of accident resulting in loss or damage.

‘Loss’ or ‘Damage’ means any loss or damage to the Vehicle, including damage that is caused by theft of the Vehicle or any adverse weather events that requires repair or replacement including assessment fees, towing, recovery and reasonable storage fees.

‘Third-Party’ means another party that was directly involved in the incident that resulted in loss or damage and You provide the name, licence, registration, address, telephone number and name of insurer long with other reasonable requests to assist in any recovery or settlement attempt. Third party can also refer to a Third-Party Insurer, Broker or other Representative.

‘Travel Restrictions’ means restricted areas where the vehicles are not permitted to go or mode in which they cannot be driver.


1  CONTRACTUAL RENTAL AGREEMENT
1.1  Rental Agreement Part A and Rental Vehicle Agreement Part B forms your Hire Schedule Contract (Agreement) and these documents must be read in their entirety and in conjunction with each other. Together this documentation forms the Agreement between You and Apollo Europe.
1.2  To understand the T&Cs of this Agreement including all financial obligations, cover, features and services, please carefully read the entire Agreement. This is a contract between You and Apollo Europe. You are jointly responsible for acknowledging and understanding the terms of this Agreement. This Agreement has been designed to be written in plain language and if You have any questions regarding any content please raise your questions with our employees.
1.3  Apollo reserves its right to refuse any rental based on reasonable grounds and may refuse any rental at its discretion.

2  RESERVATIONS
2.1  All prices quoted and charged in the local currency of the depot.
2.2  Payment is only accepted by credit card (Visa or MasterCard) or debit card (Visa Debit or UK Maestro).
2.3  A reservation is only binding after it has been confirmed by Apollo Europe. Apollo Europe terms and conditions and cancellation policy apply from this point onwards.
2.4  Vehicles will not be released without full payment being received.

3  HIRE RATES INCLUDE
•   Local Sales Tax (eg. VAT, VTA, MwSt)
•   Unlimited Mileage
•   Kitchen Kit
•   Fully Comprehensive Insurance for one named driver aged 21 – 75 and holding a full valid driving licence for more than 2 years*
•   Full Breakdown & Roadside Assistance**

* excluding any insurance loading. Extra charges may be incurred if the driver to be insured has a driving conviction or is in an occupation which is deemed high risk. These charges will be passed onto the customer. See Section 6 for full details.

** Apollo Europe will supply full breakdown cover to cover any mechanical faults to the base chassis of the vehicle. Any call out charges necessitated by the client through operator error, e.g. a flat vehicle battery etc will be the responsibility of the client.


4  HIRE PERIOD
4.1  ‘Hire Period’ refers to the dates agreed in the Rental Agreement Part A.
4.2  Rental is charged on a per night basis.
4.3  Minimum hire period is 3-7 days depending on the season and hire location.
4.4  Hires shorter than the minimum period may be available on a request basis and/or subject to a surcharge.
4.5  Apollo Europe reserves the right to increase the minimum rental period.
4.6  Should You wish to extend the rental period, You must obtain authorisation from Apollo Europe. Extensions are subject to the availability of the Vehicle. The extra cost of an extended rental must be paid by credit card over the telephone or at an Apollo Europe Branch immediately on confirmation of the rental extension. Additional days will be at the daily standard gross rental charge for the Vehicle applicable at the time of the extension.

 HIRER / DRIVERS
5.1  Driver(s) must hold a full valid manual driving licence for at least 24 months that entitles them to drive a European category B vehicle or equivalent up to 3500kg GMW.
5.2  Drivers holding an automatic transmission licence only cannot drive any of our vehicles.
5.3  Valid driving licences for insurance purposes are:

  • UK, EU, EEA, Canada, Australia, New Zealand, Republic of South Africa, Canada, Singapore, Japan, Brazil, Argentina, Russia, Malaysia, Hong Kong, China & USA.
  • For rentals in mainland Europe, driving licences from other countries may be considered on request to info@apollocamper.eu.
  • If the driving licence is not in the language of the country of rental or issued in the EU or EEA (including Switzerland), then an international driving licence is required. A certified translation may be accepted depending on the country where the original licence was issued. 

5.4  If no suitable driving licence is shown at the time of pick-up, you can withdraw from the Rental Agreement at your cost.
5.5  Age limits:

  • Standard driver insurance is available on all vehicles for drivers aged 21-75.
  • There is a young driver surcharge for drivers aged 21-24. Driver’s age must be declared at time of booking and the additional surcharge paid. See website for current pricing.

5.6  There is a young driver surcharge for drivers aged 21-24. Driver’s age must be declared at time of booking and the additional surcharge paid. See website for current pricing. All drivers must be present for collection of the motorhome. No exceptions can be made.
5.7  All drivers must provide two separate forms of photographic identification on collection of the vehicle otherwise hire will be invalidated i.e.: valid passport and driving licence.
5.8  Your driving licence must be at your current address. If not, then in addition to this we require 2 alternative proofs of identification i.e.: a utility bill and bank statement dated no more than 60 days old which has your name and current address listed.
5.9  If you have a GB driving licence, we require you to log in to the DVLA website and check the counterpart of your driving licence. Your rental will be cancelled without refund if we are unable to DVLA check your driving licence details.
5.10  If you have a Northern Ireland driving licence, we require both the photo card and the paper counterpart.
5.11  You must declare at the time of booking if there are any endorsements on your driving licence. Apollo Europe may not be able to provide cover for you to drive the vehicle if you have certain endorsements imposed on your driving licence. Charges apply for penalty points. Failure to declare any accidents or driving convictions invalidates insurance.
5.12  Maximum of 3 additional drivers per rental.
5.13  Drivers are liable for any legal penalties (parking fines, speeding tickets etc) incurred during the hire period. An administration fee of £45/€45 applies to all penalties received by Apollo Europe.
5.14  We are unable to offer driver insurance under the following circumstances and any bookings made in this respect will have to be cancelled:

  • Drivers under 21 and over 75 years of age
  • Drivers who have not held a full valid driving licence as outlined above for at least 24 months.
  • Should any driver fail to present all of the correct documentation and identification on collection of the vehicle or the documentation does not meet the driver requirements set out in the terms and conditions, then Apollo Europe will be unable to release the vehicle. No refunds will be given.
  • Drivers holding only an automatic driving licence
  • Persons who have had their insurance declined and/or renewal refused and/or special terms imposed and/or have had their insurance cover cancelled or avoided by an insurer.
  • Persons who, whilst driving, have been involved in more than one fault motor claim during the past 3 years.
  • UK drivers who do not provide access to their driving licence counterpart.
  • Persons who have been disqualified from driving for a period exceeding six months in the last three years or drivers who have been disqualified for a period exceeding three months in the past year.
  • Persons engaged in any of the following acts, occupations or professions
    i. Professional entertainment or theatrics
    ii. Professional sport
    iii. Jockeys or in connection with racing of any sort
    iv. Undergraduates and/or students under 25 years of age
    v. Service personnel born outside of the United Kingdom if they have held their full driving licence for less than twenty-four months
    vi. Courier services, express mail or parcel delivery if the vehicle is to be used for business purposes
    vii. Fast food establishments (including food delivery) if the vehicle is to be used for business purposes
    viii. Motor factors if the vehicle is to be used for business purposes
    ix. Wholesale or daily newsagent deliveries if the vehicle is to be used for business purposes
    x. General dealers or street and/or market traders if the vehicle is to be used for business purposes.

On all cases, the insurance company has the final say.

6 A.  INSURANCE
6.1  Fully comprehensive insurance is provided by Apollo Europe through our insurers for the driver(s) named on the rental agreement (provided all the personal informed supplied is correct). Named drivers are subject to the criteria outlined in section 5. Only persons named on the Rental Agreement are insured to drive the vehicle.
6.2  The vehicle is insured for damage to the vehicle and the property of a third party but does not include any personal insurance for the customer including death or bodily injury to the driver nor does it cover any personal possessions.
6.3  No other hire insurance is acceptable for the rental of an Apollo Europe vehicle.

Public Liability Insurance
6.4  Public Liability Insurance is included in the nightly rental rate. The public liability insurance that covers the registered drivers is €5 million.

Travel Insurance
6.5  Apollo Europe strongly recommends that You take out Your own Personal Travel Insurance.

6 B. SECURITY DEPOSIT AND LIABILITY OF THE GUEST
6.1  The hire is subject to a security deposit which covers both the insurance excess in the event of any first incident or reported incident and the proper return of the vehicle in the same condition as it was let out to the hirer. In the event of any additional incident(s), a second security deposit will be required in order to continue with the rental.
6.2  The security deposit is taken as a pre-authorisation on the hirer’s credit or debited from the hirer’s debit card at the time of collection (Visa or Mastercard). No other form of payment is accepted, and pre-paid currency cards cannot be accepted. The card used for the security deposit should be in the lead driver’s name and the amount will be held on your card immediately.
6.3  In the event of any damage to the vehicle or third-party property, the hirer will be liable for the excess amount attributed to the hired vehicle:

  • £1500 / €1500 for the Roadie, Nomad, Ranger, Aero, Vista and Vivid (for drivers aged 25-75)
  • £2000/€2000 for all other vehicle types (for drivers aged 25-75)
  • For drivers aged 21-24, the security deposit is increased by £250/€250 on all vehicle types. Ie.
    i. £1750 / €1750 for the Roadie, Nomad, Ranger, Aero, Vista and Vivid (for drivers aged 25-75)
    ii£2250 / €2250 for all other vehicle types.

6.4  Security deposits are authorised in the currency of the hire depot.
6.5  Apollo Europe reserves the right to increase the insurance excess.
6.6  The security deposit is fully refundable within 28 days of return of the vehicle provided there are no outstanding insurance claims or the following conditions:

 

  • This security deposit will be used to fund any loss or damage what so ever to equipment, fixtures, fittings, windows, cleaning fees, tyres or negligent damage to the vehicle.
  • The security deposit will be used to fund any cleaning fees. A nominated valeting fee of up to £200/€200 will be charged against the deposit if the vehicle is not returned with the interior in a clean condition. An additional fee of £200/€200 will be charged against the deposit if the toilet and waste tank are not emptied and cleaned prior to the return of the vehicle. An additional fee of £500/€500 will be charged if it is found that smoking has been permitted in the vehicle. An additional £200/€200 will be charged if an unauthorised pet has been carried in the vehicle
  • The security deposit will be used to fund any refuelling costs arising from not returning the vehicle with a full tank of fuel.
  • The hirer agrees to pay Apollo Europe any additional costs over and above the security deposit value should damages exceed the security deposit value within 28 days of your hire.

6.7  The hirer irrevocably authorises Apollo Europe to deduct from the security deposit any amounts due to Apollo Europe arising out of this agreement.
6.8  A £45/€45 administration fee will be applied in addition to any costs to be deducted from the security deposit.

6 C. EXCLUSIONS
6.1  The hirer accepts that the limitation of liability to the contractually agreed security deposit does not apply to:

  •  Any damage or loss caused by a negligent act/For damage or loss intentionally caused by You;
  •  Mechanical problems E.g. clutch/gearbox due to driver negligence;
  •  In case You deliberately infringe the contractual obligations stipulated under “Conduct in the event of accident or damage”; 
  •  Replacement or repair of aerials, glass, wheels or incorrect fuelling; 
  •  Missing wheel trims, tools or spares; 
  •  For damages caused by neglecting proper operating procedures, e.g. incorrect fuel type and quality, ignoring oil or coolant levels, air pressure, etc;
  •  Damage to the underside of the vehicle or the roof, which includes the overhead “Luton” area is deemed as gross negligence. Any such damage will be charged at a fixed cost of £2500/€2500 plus the full insurance excess on the vehicle;
  •  The theft of the vehicle if the keys are left in the ignition or in or on the vehicle whilst unoccupied and the hirer shall be held fully responsible for a replacement vehicle;
  •  Damage caused to windscreen, mirrors and/or tyre damage unless Special Cover has been purchased;
  •  For damage caused by the incorrect use of snow chains;
  •  For damages caused by neglecting proper operating procedures, e.g. incorrect fuel type and quality, ignoring oil or coolant levels, air pressure, etc.

 In these cases, You shall be liable for the full amount of damages. If You cause any damage incident during the agreed usage period due to gross negligence, You shall be liable to Apollo Europe for an amount commensurate to the severity of the negligence, up to and including the full amount of the loss. The burden of proof that gross negligence has not occurred lies with You.

Apollo is entitled to withhold the security deposit, until your liability and the amount of damage or loss has been finally determined.

6 D. TIMEFRAME FOR SETTLEMENT OF CUSTOMER LIABILITY CLAIMS
6.1  Apollo Europe shall use best endeavours to ensure that any money due back to the hirer is released as quickly as possible, however third-party claims can take months or even years to resolve. Apollo Europe cannot force the destiny of these claims, and the Customer acknowledges that the handling of these claims is up to Apollo Europe’s insurers and the third party, whether they be insured or not.
6.2  Apollo Europe is entitled to withhold the security deposit, until your liability and the amount of damage or loss has been finally determined.
6.3  Apollo Europe agrees to refund any security deposit as soon as reasonably practicable after receiving the final resolution and payment relating to third party claims.
6.4  The hirer agrees to provide all reasonable assistance to Apollo Europe in handling any claim including all relevant information and attending court to give evidence.
6.5  For information regarding outstanding claims or security deposit refunds, the guest should contact enquiries@bunkcampers/info@apollocamper.eu during office hours.

6 E. ADDITIONAL CHARGES
6.1  The following are subject to additional charges:

  •  Additional driver(s). Maximum 3 additional drivers.
  •  Young driver(s) aged over 21 years to 24 years.
  •  An additional premium of £3/€3.50 per endorsement per day applies to any driver with penalty points/convictions on their driving licence dated within 5 years from the commencement of the hire.


7 A. COLLISION DAMAGE WAIVER (CDW)
The COLLISION DAMAGE WAIVER (CDW) is an optional that reduces the standard liability. This can be purchased at time of booking or on collection of the vehicle. See website for current price.
7.1  Purchase of the CDW reduces the standard excess by 50% to £250/€250 (depending on level purchased) for the first reported incident or damage caused in a collision to either the vehicle or third-party property.
7.2  Once an incident has occurred, CDW will be cancelled and the full security deposit amount will be due for any subsequent incidents. A second authorisation will be required at the time.
7.3  CDW is not available to drivers less than 25 years of age or over 75 years of age.

8  SPECIAL COVER PACKAGE
8.1  Special cover is an optional that covers replacement or repair to windscreen, external mirror or tyre damage. This can be purchased at time of booking online or on collection of your vehicle. Special cover is limited to 1 windscreen, 2 mirrors or 2 tyres after which normal replacement costs will be charged. See website for current price.

9  EXTRAS
9.1  Other chargeable extras include:

  •  Bedding (duvet, pillow, covers) & Towels
  •  Camping furniture (Outdoor table and chairs)
  •  Toilet Chemicals
  •  Child seats 
  •  Gazebo
  •  Additional full bottle of camping gas
  •  VW Essentials Pack (Roadie, Nomad, Ranger only): Portable Toilet, Tent, Toilet Chemicals, GPS
  •  Value Pack
  •  Points/endorsements on driving licence
  •  Additional driver(s)
  •  Snow Chains
  •  Winter Tyres
  •  Easy Return
  •  Drop and Go
  •  Pets
  •  Car Parking

Please see Apollo Europe website for current prices.
9.2  A full bottle of camping gas canister will be included in the rental and provided on collection. Additional gas purchased throughout the rental period is at the customer’s own expense.

10  VEHICLE COLLECTION AND RETURN
10.1  Collection and return of the Vehicle is to the agreed location specified at time of booking as set out under ‘hire period’ in the Rental Agreement Part A.

Collection
Collection of the vehicle is between 3-6PM (last collection time at 5PM) unless otherwise agreed by Apollo Europe and any additional premiums paid. The hirer should allow 1-2 hours in order to complete all paperwork and demonstrate the vehicle to you.
10.2  One security deposit payment is payable by credit or debit card only on collection. This covers standard liability, refuelling and cleaning deposit. All drivers must be present on collection of the motorhome and must present their full valid driving licence (as outlined in section 5 of these terms and conditions), passport and credit/debit card for the security deposit.
10.3  Photocopies will not be accepted. Vehicles will not be released without 2 forms of valid photo identification and funds for the security deposit being available on collection.
10.4  Apollo Europe will supply the Vehicle in a clean, safe and road worthy condition which meets Apollo Europe’s quality assurance program along with all regulatory and registration requirements and You acknowledge that:

  •  The Vehicle was delivered to You in a good operating condition and You agree to return the Vehicle without alteration or addition, in the same condition, except for ordinary wear and tear (having regard to the period of hire excluding windscreen or tyre damage) together with all tools, tyres, accessories and equipment to the Return Location on the Return Date as specified in Rental Agreement Part A.
  •  You inspected the Vehicle at the commencement of the hire and agree that the Vehicle was in good operating condition and fit for the hire; and
  •  The Vehicle remains at all times the sole property of Apollo Europe.

10.5  Apollo Europe will make every effort to have your vehicle ready for collection at the appropriate time, however, during busy periods there may be some delays which are out of our control. Should this be the case, no refunds will be due to you and no extension of your hire can be made as the motorhome will still be required to be returned in accordance with the details set out in your rental agreement.

Return
10.6  Return of the vehicle is between 9AM-11AM unless otherwise agreed and additional premiums paid. The of level. The hirer should allow 1 hour to complete the return documentation and check the vehicle.
10.7  The Vehicle must be returned undamaged, with a full tank of fuel, a full tank of AdBlue, with an empty and clean toilet cassette, empty waste water tanks (if applicable), a clean interior that is completely free of mud, rubbish and pet hair, and in the same condition as it left the depot otherwise charges will apply.
10.8  Apollo Europe reserves the right to charge a cleaning fee of up to £200/€200 if the vehicle is returned in an unclean condition.
10.9  The toilet cassette must be emptied prior to the return of the vehicle, or an additional £200/€200 will be charged to the hirer/you. 
10.10  The vehicle must be returned with the same of fuel equal to that at the time Apollo Europe provided the vehicle. If the vehicle is returned with less fuel, the difference will be charged at £2/€2.50 per litre and a service fee of £30/€30 needs to be paid.
10.11  The vehicle is supplied with a full tank of AdBlue and must be returned with a full tank of AdBlue otherwise a charge of £25/€30 will apply regardless of level.
10.12  The exterior of the vehicle does not require cleaning unless it is covered with excess mud or dirt making it difficult for our team to see the return condition.
10.13  There are no refunds for early returns. Charges apply for late returns.
10.14  Should for any reason, the hirer fails to return the vehicle to the agreed Apollo Europe depot, the hirer accepts that he or she is liable for the full cost to recover the vehicle back to the Apollo Europe depot and for any daily rental fees for the vehicle for the period which it is off the road as the result of not returning the vehicle to the depot by the agreed return time.

Late Returns
10.15  Apollo Europe must be notified immediately to prevent any prosecution for driver(s) driving whilst uninsured. Late returns will be charged at one day’s rental cost regardless of circumstances.

11  DRIVING IN MAINLAND EUROPE
VEHICLES HIRED IN THE UK & IRELAND
11.1  Vehicles hired from the UK or Ireland incur an additional charge of £15/€20 per day to travel to the approved Mainland European covers listed below. European cover is mandatory for travel to Mainland Europe and you will be in breach of these terms and conditions should you take a motorhome into Mainland Europe without purchasing the European cover. European cover must be booked at least 14 days in advance and cannot be added at check-in as an additional Vehicle on Hire certificate is required for travel.

VEHICLES HIRED IN MAINLAND EUROPE
11.2  Vehicles collected in mainland Europe can travel to the countries listed below without incurring an additional charge.

APPROVED COUNTRIES FOR EUROPEAN TRAVEL
11.3  Travel is permitted to the following European countries only:

  •  Austria
  •  Belgium
  •  Denmark
  •  Finland
  •  France Germany
  •  Hungary
  •  Italy
  •  Ireland
  •  Lichtenstein
  •  Luxembourg
  •  Netherlands
  •  Norway
  •  Poland
  •  Portugal (excluding Madeira or the Azores)
  •  Spain (excluding Canary Islands)
  •  Sweden
  •  Switzerland
  •  United Kingdom

11.4  Travel outside of these in the rental vehicle will be in breach of your terms and conditions and you will not be covered by any insurance. Please check your route carefully.
11.5  Any exceptions to these provisions require the express and written consent of Apollo Europe.
11.6  The hirer shall be solely responsible for ensuring familiarity with traffic legislation and laws of countries visited and observing all applicable traffic regulations in all countries visited and traversed during the rental duration.
11.7  The hirer assumes all responsibility for any expense or loss of time while traveling in restricted areas.

12 A. CANCELLATION BY APOLLO EUROPE
12.1  Apollo Europe reserves the right to cancel a reservation before, on or after the commencement of hire as follows:

  •  Hirer does not provide a valid passport/identity card and driving licence as proof of ID
  •  If Named Driving Licence is not produced or valid in accordance with stated conditions.
  •  If a UK driver fails to provide access to information on the counterpart driving licence.
  •  Hirer fails to provide funds for security deposit payment by credit card or debit card.
  •  Over occupancy of vehicle in accordance with the provision of seatbelts.
  •  The address on driving licence does not match billing address where additional proof of ID is not supplied.
  •  Due to operational issues affecting rental fleet.
  •  Hirer is in breach of any term in this agreement. 
  •   The hirer obtained the vehicle through fraud or misrepresentation.
  •   If any statement, representation or warranty made by the hirer in respect to himself or additional drivers is incorrect.
  •  The vehicle appears to be abandoned.
  •  In the event of any damage to the vehicle regardless of fault.
  •  The vehicle is not returned at the agreed date or Apollo Europe reasonably believes the vehicle will not be returned on the agreed return date.
  •  Apollo Europe considers on reasonable grounds that the safety of passengers or the vehicle is in danger. The hirer understands that in the event of such termination or repossession that the hirer has no right to a refund or any part of the rental charges or the security deposit.

12.2  In the event of cancellation, Apollo Europe’s liability is limited to the refunds of all monies paid by the hirer. No compensation is available for additional arrangements booked by hirer (e.g.: flights, concert tickets).
12.3  Apollo Europe reserve the right to amend our cancellation policy for certain events.

12 B. CANCELLATION OR CHANGE BY HIRER
12.1  In the event of a cancellation by the hirer the following charges shall be incurred:

  •   If cancelled 93 nights prior to pick up: no cancellation fee
  •   If cancelled 92 to 53 nights prior to pick up: 30% of rental price, minimum £300/€300
  •   If cancelled 52 to 18 nights prior to pick up: 50% of rental price
  •   If cancelled 17 to 4 nights prior to pick up: 80% of rental price
  •   If cancelled 3 nights prior pick up to day on pick up or no-show: 95% of rental price

12 C. CANCELLATION OR CHANGE BY HIRER FROM 18 MAY 2020

If cancelled 33+ nights prior to pick up: no cancellation fee

If cancelled 32 to 18 nights prior to pick up: 50% of the rental price

If cancelled 17 nights or less prior to pick up or no show: 95% of rental price

12.2  Credit card and debit card charges are non-refundable. An administration fee of £45/€45 will be charged on the processing of any refund.
12.3  No refund is available on any low-cost relocation deals.
12.4  In the event the hirer wishes to make changes to this contract with regards to change their vehicle type, dates of hire or pick-up/drop-off location requests should be made in writing and agreed by Apollo Europe and the hirer. The following charges shall be incurred:

  •   Amendments to reservation dates, vehicle type or collection/return location will be accommodated where possible and are subject to availability and any increase in price. A £45/€45 administration fee applies to any changes.
  •   No refund will be given on alternations within 14 days of pick-up if the value of the hire for the new dates, pick-up/drop-off location or vehicle type is of lesser value than the original booking.
  •   If the pick-up or drop-off location is altered within 14 nights of pick-up, a relocation fee may also apply.


13  RIGHT TO CHANGE OF VEHICLE
13.1  Vehicles are booked by vehicle category and not by make or model.
13.2  Acting reasonably, Apollo Europe reserves the absolute right to change your vehicle type or its specification in the event of unforeseen circumstances such as accidents, operational issues or other losses.
13.3  The hirer is not liable for any increased rental charges from the substitute vehicle. The hirer is liable for any additional running costs pertaining to the substitute vehicle.
13.4  In the event of a downgraded vehicle type, the hirer may be eligible for a partial refund.
13.5  In the event of no alternative vehicle being available to you, Apollo Europe’s liability is limited to a refund of the hire charge. In all cases, no other refund will be available including compensation for additional arrangements booked by hirer (e.g.: flights, hotels, activities).
13.6  The substitution of an alternate vehicle due to unforeseen circumstances is not a breach of contract and does not result in a refund, however a refund entitlement will be provided by Apollo Europe where there has been a breach of the contract giving rise to the right for a refund.
13.7  If You decide to rent a Vehicle of a lesser class than the one booked, You are not entitled to a refund.

14 MOTORHOME SYSTEMS Prior to the collection of your vehicle, Apollo Europe carry out a full inspection of all onboard components to ensure they function correctly. On collection, you will be shown how each component operates and what to look for if a system fails during the hire. Apollo Europe will do everything possible to resolve the issue without having to return to the depot, however, this is not always possible, and Apollo Europe cannot be held responsible should any loss of function happen and are not liable to refund any monies nor provide an alternative vehicle. In the case of winter hire, Apollo Europe cannot be held responsible in the event of any damage or inconveniences caused by freezing conditions. This is the responsibility of the hirer.
15 HOLIDAY DISRUPTION COVERAGE Should the hirer’s motorhome holiday be disrupted by a mechanical breakdown/motorhome system malfunction (which does not extend to accident or damaged caused by the hirer), for more than 48 hours after reporting to Apollo Europe, the renter will be reimbursed up to a maximum of the gross nightly rental rate for each night affected until the problem is rectified. Failure of mechanical and motorhome systems which includes cabin heating/hot water, water pump, shower, toilet, refrigerator, gas hob/oven must be assessed by the depot or authorised repairer. Reimbursement is only possible when Apollo Europe has been contacted to rectify the problem and the hirer cooperates to do so. Failure to notify Apollo Europe acknowledges that the issues are of such a minor nature that the hirer makes no claim for loss of time in respect to the rental. Defects and repairs of radio/CD player, reversing camera, cruise control etc are considered minor and are excluded from the Holiday Disruption Coverage.

16  USE OF THE VEHICLE
Prohibited use of the vehicle – Travellers
16.1  Only Persons identified in Rental Agreement Part A as either the renter or authorised driver may drive the Vehicle. Even when identified in the Rental Agreement Part A, persons who must not drive the Vehicle is;

  •  anyone who provides a false, fake or counterfeit licence;
  •  anyone who has given, or for whom You have given, a false name, age, address or any driver licence detail;
  •  anyone whose driver licence is currently expired or has been cancelled or suspended within the last two years;
  •  anyone who is a learner, provisional or probationary licence holder or has not held a full driver’s licence for any class of Vehicle for at least two years;
  •  anyone under 21 or over 75 years of age;
  •  anyone who uses or intends to use the Vehicle for illegal purposes;
  •  anyone whose blood alcohol concentration or level of drugs exceeds the lawful percentage; and
  •  anyone under the influence of or impaired by a drug, intoxicating liquor or any other substance.


Prohibited use of the vehicle – Travel
16.2 Prohibited use of the Vehicle is based on both the safety of You and the preservation of our vehicles. Prohibited use includes, but may not be limited to:

  •  as a result of natural disasters, weather-based events or other major circumstances;
  •  for carrying persons for hire, gain or reward, or to carry any inflammable, explosive or corrosive materials;
  • for pushing or towing any vehicle, trailer, boat or other object unless authorised by Apollo Europe;
  •  for carrying any greater load and/or more persons for which the Vehicle is not designed;
  •  for racing, pace-making, speed trials, driving in a dangerous, wilful or reckless manner;
  •  for carrying illegal substances or product either for commercial purposes, financial gain or delivery of such goods; and
  •  driving the Vehicle in an unsafe or unroadworthy condition;
  •  driving the Vehicle on unsealed and non-public roads;
  •  driving the Vehicle on any and all unnumbered roads and highways;
  •  driving the vehicle other than in a cautious, prudent and normal manner or used in a manner which could cause damage.
  •  leaving with the ignition key in or on the vehicle or unlocked while it is unoccupied (invalidates insurance);
  •  submersion in water or in contact with salt water;
  •  journeys into areas at war

16.3  I understand that Apollo Europe reserves the right at any time, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause.

17  BREAKDOWN AND VEHICLE MAINTENANCE
17.1  All faults or damage must be reported immediately to Apollo Europe Guest Support or at the latest on return of the vehicle. 24-hour Roadside Assistance is provided under the hire contract.
17.2  The hirer will take all reasonable steps to properly maintain the vehicle whilst on hire including checking oil and coolant levels, tyre pressures and batteries every 500 miles/kilometres.
17.3  The hirer must report to Apollo Europe as soon as possible, where the oil is above or below the recommended level or the warning indication light is illuminated. The hirer must add water/coolant to the cooling system and use a licenced mechanic to perform any tasks necessary subject to the manufacturer’s specifications.
17.4  The hirer agrees to maintain the Vehicle to these conditions and acknowledge that any mechanical damage occasioned as a result of Your failure to maintain the Vehicle in accordance with this clause must be paid by You.
17.5  Apollo Europe understand that while on holiday the vehicle may require small repairs or small items included in the kitchen kit may need replacement. So as not to disrupt the road trip any further, if the damage was not caused by the hirer, repairs up to £100/€100 can be completed without authorisation and will be reimbursed on production of a valid receipt. If repairs over £100/€100 are needed, the hirer must obtain Apollo Europe’s authority before any work is carried out.
17.6  Should the matter be of a more serious nature, Apollo Europe will make every attempt to rectify the situation immediately. This will include contacting nearby repairers, mechanics and other necessary suppliers to assist in addressing the issue and direct the hirer to the nearest supplier or Branch when required.
17.7  The hirer will be liable for any costs associated with the incorrect use of fuel. All Apollo Europe vehicles run on diesel.

18  RESPONSIBILITY WHEN AN INCIDENT OCCURS
18.1  In the event of any accident, loss or damage arising out of the use of vehicle including damage to a third-party vehicle, the hirer will:

  •  Notify Apollo Europe within 24 hours of the event
  •  Obtain the names and address of third parties and any witnesses and report the event to the nearest police station
  •  Complete the incident reporting form supplied in the vehicle
  •  Not make any admittance of liability or make a settlement offer to other parties
  •  Assist Apollo Europe in handling any claim arising from the event
  •  Acknowledge that the excess or other amount due in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the rental period, regardless of which party is at fault.
  •  Will pay any costs relating to a change of vehicle as a result of an incident regardless of which party is at fault.
  •  Accept that no security deposit/excess will be refunded until the claim is settled.


19  VIOLATION OF TRAFFIC LAWS AND REGULATIONS
19.1  Driver(s) are personally liable for all legal penalties and fees pertaining to any traffic violation infringements under the current Road Traffic Legislation applicable in the country of travel.
19.2  If any traffic violation infringements are presented to Apollo Europe for your hire period which the hirer is liable for, Apollo Europe will charge to the hirer, the full cost along with an administration fee of £45/€45 for each infringement.

20  CONDITIONS OF HIRE
20.1  The company’s camper van rental agreement is the sole contract for hiring the vehicle between Apollo Europe and the hirer(s), driver(s) and/or passenger(s).
20.2  The company takes no responsibility for any delay, loss, damage or injury that a hirer might experience no matter how it is caused or by whom.
20.3  No refunds are payable on accommodation or other arrangements by Apollo Europe where a hirer or passenger changes, cancels or seeks to vary this agreement.
20.4  These conditions cannot be varied or altered or waived by any employee or representative of Apollo Europe or by anyone providing services or facilities.
20.5  The company cannot be bound by any representative or statement unless it is confirmed in writing by Apollo Europe’s management.

21  SMOKING
21.1  Smoking is strictly prohibited in or within 5 metres of the Apollo Europe vehicles and a penalty fee of £500/€500 will be imposed for smoking inside the vehicle to cover the costs of sanitizing and cleaning.

22 PETS
22.1  All Apollo Europe vehicle types are pet friendly. Domestic pet dogs only may be carried (maximum of 2 dogs) and only following express consent of Apollo Europe and the additional premium paid. You are solely responsible for ensuring compliance with the corresponding animal protection, carriage, vaccination and transit/ entry requirements. Cleaning costs incurred due to non-compliance or infringement of said regulations and any loss of profit consequently incurred by Apollo Europe due to the extended downtime required shall be borne by you.

23  VEHICLE ILLUSTRATION DISCLAIMER
23.1  Apollo Europe’s brochures, websites and advertising material contain only representations of our vehicles. Pictures, illustrations, descriptions and measurements of the vehicles may be different to the Vehicle offered to You due to modifications and/or upgrades. Apollo Europe is not liable for any such variance.

24  EXCHANGE RATE/CURRENCY FLUCTUATIONS/REFUNDS
24.1  Transactions under this Agreement are conducted in the currency of the hire location.
24.2  Due to exchange rate fluctuations, in some instances there may be some variance between the amount initially debited against Your credit card and the amount refunded. Any such variation does not entitle You to a refund.
24.3  Refunds by credit card including security deposit refunds can take up to 28 days.

25  COMPLAINTS
25.1  All faults or damage must be reported immediately to Guest Support or at the latest on return of the vehicle. In the event that a complaint is not satisfactorily resolved upon return, the hirer must inform Apollo Europe by email to enquiries@bunkcampers.com/info@apollocamper.eu within 14 days of returning the vehicle.

26  RENTAL COMPANY’S LIABILITY, EXPIRY BY LIMITATION
26.1 Apollo bears unlimited liability for deliberate action and gross negligence. In the case of simple negligence Apollo is only liable for foreseeable loss/ damage typical of the type of contract concerned where there is a breach of an obligation the meeting of which is of particular importance for the achievement of the purpose of the contract (cardinal obligation). This standard of liability also applies in cases of obstacles to performance at the time of the conclusion of the contract.
26.2  The above limitations and exclusions of liability do not apply to claims under the terms of the German Product Liability Act or to claims based on injury to life, limb or health or infringements of liberty.
26.3  Claims which are not excluded according to paragraph 4.6 but were only limited in scope shall become statute-barred within a year of the end of the year of the claim being created and the circumstances justifying the claim and the debtor’s identity being disclosed to the creditor or the creditor, without gross negligence, being considered to be aware of such circumstances or identity. With the exception of claims for damages which are based on loss of life, physical injury, health hazards or the loss of freedom and claims based on the product liability act, claims for damages shall become statute-barred with no consideration being given as to whether the creditor was aware of the circumstances and identity or, without gross negligence, should have been aware of such circumstances and identity - within five years of the end of the year in which the claim was created. Apollo’s
26.4  Terms and conditions apply. These are provided at the rental depot during pick-up and are published on our website. Additional price lists are published in each Rental Station.
26.5  For hires in Germany, notice pursuant to § 36 of the Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz– VSBG): The contracting party will not participate in a dispute resolution proceeding before a consumer arbitration body in terms of the VSBG, nor is it obligated to do so.

27  PRIVACY
The hirer acknowledges and agrees to be bound by our privacy policy. See website for details.

28  FINAL CLAUSE
28.1  Any alterations to the general rental conditions and supplementary agreements must be made in writing by both parties to be valid. Third-party declarations shall be excluded and in particular shall have no binding effect on the rental agreement between Apollo Europe and you.
28.2  Should individual terms of this Agreement be ineffective or lose their effectiveness due to later circumstances or should an omission emerge in this Agreement, the legal effectiveness of the other provisions is not affected. The invalid contractual provision shall be replaced or the loophole filled by an appropriate provision which comes as close as possible to what the parties to the Agreement would have wanted, had they considered the point.

Terms of booking on this website
The following terms relate to the booking service provided to you on this website. The booking service includes this website, the software associated with the site and the facility to enter into transactions with certain parties whose content appears on the site. You agree to these terms with us in respect of the booking service, in addition to the terms of your rental above which apply directly between you and your chosen third party travel provider ("Third Party Provider").

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a Third Party Provider’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage or for any accident, injury, delay or loss of enjoyment arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

Your rental and use of a vehicle booked through our site will be governed by the terms of the rental agreement with the Third Party Provider. The rental agreement and any other documentation provided to you by the Third Party Provider is between you and the Third Party Provider and we will not be liable to you or to any third party in any way in relation to that agreement or your vehicle or rental service where your booking has been properly processed by us. We are not responsible or liable to you for (i) the acts or omissions of the Third Party Provider in respect of your booking or in the course of delivering the rental service to you; or (ii) any disputes in respect of your booking with that Third Party Provider or that service, except in each case to the extent that responsibility for those matters may be imposed on us by applicable law.

While we will make reasonable efforts to ensure we are representing only reputable Third Party Providers, we make no warranty about the fitness suitability of any Third Party Provider product or service and will not accept responsibility for the quality fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant Third Party Provider at the earliest possible time. This will allow the Third Party Provider to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our Third Party Providers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a Third Party Provider.

Where we are liable to you terms and conditions, our total liability to you will be limited to (at our option) resupply of the booking service provided to you or the dollar amount of the deposit we received from you in relation to your booking. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will availability confirm your booking email you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the Third Party Providers terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Third Party Provider in order for them to provide the requested rental services to you.

Amendments
Please note that some Third Party Providers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the Third Party Provider. In addition to the alteration policy of the Third Party Provider stated in their terms, the following charges will apply in respect of our booking service relating to that amendment:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A Third Party Provider can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund and Cancellation Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds, credits or cancellation charges that apply are detailed in the terms and conditions of the Third Party Provider of your selected vehicle. In the event you are unsatisfied with our booking service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the Third Party Provider.

Sometimes a booking may need to be cancelled because of circumstances beyond either party’s control. For example, a weather event, public health event (including epidemic / pandemic), medical emergencies, strike, terrorist act, governmental, regional or local authority restrictions (such as restrictions on movement due to the COVID-19 pandemic) or a change in law). If this occurs, your entitlement to a credit or refund will be as provided in your Third Party Provider’s terms and conditions.

You agree that you will raise and resolve any dispute over refunds or cancellations in respect of your booking (whether initiated by you, the Third Party Provider or by circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) directly with the Third Party Provider. Once you have made payment for your booking, you must not seek to reverse or cancel such payment through your card issuer or its agents without our prior consent.

We shall only be liable to provide a refund to you (whether that cancellation is initiated by you, the Third Party Provider or due to circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) to the extent that we actually receive a refund from the relevant Third Party Provider. Where refunds are due to you from a Third Party Provider, we will provide reasonable assistance to you in claiming such funds from that Third Party Provider. In that situation, you authorise us to seek such refunds from the travel provider directly and on your behalf.

Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 12 weeks. This is beyond our control.

We are not responsible (including in negligence) to you for any failure or delay on the part of any Third Party Provider in providing travel products to you where the booking has been properly processed.


Bunk Campers Dublin Insurance

INSURANCE
Comprehensive insurance for one named driver aged over 25 and under 70 years is included [1].
A full license must have been held for a minimum of 2 years to drive a Bunk Camper.

The standard excess charges (security deposits) for 2016 are as follows:

 

Roadie Nomad Ranger Aero Vist Aero Plus Vista Plus Grande
£1200 / €1500 £1350 / €1750 £1350 / €1750 £1500 / €1950 £1500 / €1950 £1750 / €2275 £1750 / €2275 £2000 / €2600


Please note, security deposits are held/charged in the local currency of the depot.
(Pounds Sterling for London, Edinburgh, Glasgow and Belfast rentals. Euros for Dublin rentals.)


In addition we have the following insurance options:

 

  • Additional named driver (maximum of one per hire)
  • Young drivers, aged 21 - 24 years (can hire the Roadie camper only. Security deposit £1450)
  • Mature drivers, aged 70 - 74 years
  • Optional reduction of excess by 50% (CDW 50% Excess Reduction Option)
  • Special Cover Package (Windscreen, Tyres & Mirrors)


Additional Driver: £10 per day
Young Driver [2] Roadie only (aged 21 - 24 years): £20 per day
Mature Driver (aged 70 – 74 years): £20 per day
CDW 50% Excess Reduction [3]:

 

Roadie/Nomad/Ranger : £11 per night
Aero/Vista: £13 per night
Aero Plus/Vista Plus/Grande: £15 per night

Special Insurance Cover:

 

Roadie/Nomad/Ranger : £75 per hire
Aero/Vista: £85 per hire
Aero Plus/Vista Plus/Grande: £100 per hire

Driving in mainland Europe:

Purchase of European travel pack is required to drive in mainland Europe. This costs £150 per hire and includes Insurance Cover for driving in Europe.


Please note that security deposits are based on a standard hirer aged 25 years and over.
An additional driver aged 21 – 24 years would be charged at the young driver rate (£20 per night).
Special Cover Package is an additional option which provides cover for any damage to the vehicle windscreen, tyres and mirrors. It is a one off hire charge and not a cost per day.
Young and mature drivers may not purchase additional options - Special Cover and CDW 50% Reduction.

[1] Drivers are subject to insurance approval.
[2] Minimum age of 25 years or older to hire AERO / AEROPLUS / VISTA / VISTAPLUS / GRANDE Bunk Camper.
Minimum age of 21 years or older to hire a ROADIE, RANGER and NOMAD Bunk Camper.
Young driver charge applies to drivers over the minimum rental age of 21 years and under 25 years
[3] The standard excess (security deposit) can be reduced by 50% by taking out the CDW 50% Excess Reduction Option.
Windscreen, tyres and mirrors are not covered in the insurance excess.