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four seasons rv rental canada - motorhome motorhome and rv travel companies

four seasons rv rental canada - motorhome and rv travel motorhome

Four Seasons RV Rental Canada

The operators of Four Seasons RV Rental Canada operate a growing fleet of well maintained and serviced vehicles aged 3 - 6 years old.  They offer all of the service and inclusions that you would expect of a large company with personalised service.



Four Seasons RV Rental Canada Rental Terms

Cancellations fees for all 2020 bookings cancelled on or after June 20th 2020 will be waived.

Please note that due to extremely high work volume in our reservations department, cancellation confirmations may be delayed by multiple days.

CORONA GUARANTEE - In an effort to boost consumer confidence in future travel, we are waiving cancellation fees for all 2021 bookings placed by December 31st 2020, regardless of the cancellation date. 

Temporary Cancellation and rebooking policy:

The following policies will apply as long as the travel bans between Canada and the customer’s country of origin are in effect:

  • Cancellation fees are waived for 2020 bookings placed between March 7th and July 31st 2020, for any pick up date in 2020 + tax flat fee.

Note: Relocation specials are excluded from this offer.

Example:

Original Booking Rebooked to departure and return in September / October
21 night rental with departure and return in April/May 2020, invoice amount = $1500.- New invoice amount = 1500.-, if departure date is on or after Sep 1st 2020 and rental duration is 21 nights
21 night rental with departure in April/May and return in June 2020, invoice amount = $2000.- New invoice amount = $2000.- or current September / October rate, whichever amount is lower.
21 night rental with departure in April/May and return in May/June, invoice amount = $2,000.- 23 night rental = $2000.- + 2 additional nights at September/October rate
21 night rental with departure in April/May and return in May/June, invoice amount $2,000.- 18 night rental with departure in September/October, new invoice amount = $2000.- or current September/October rate, whichever amount is lower (e.g. invoice will not be recalculated to 18 nights based on May rate).

*This offer is valid until further notice. We reserve the right to discontinue this offer at any time.

 

Important information about your rental

On arrival you will be required to sign a rental agreement with the operators of Four Seasons RV Rental Canada. Here is a summary of the terms and conditions:

Definitions

The following definitions apply for the Terms and Conditions for Four Seasons RV Rental Canada

-  The Supplier means the operator of Four Seasons RV Rental Canada

-  The Client is also referred to as the hirer (s), the renter(s) or the customer(s)

Availability

Every effort is made to ensure that the vehicle reserved will be available. However, if due to unavoidable circumstances the reserved vehicle is not available, the supplier reserves the right to substitute that vehicle with a vehicle of equal or greater value. Subsequent expenses (additional ferry costs, gasoline, etc.) are the sole responsibility of the renter.

NOTE: In the event that the customer decides that the reserved vehicle model is too large, the supplier may offer a smaller vehicle if available. The supplier will not charge for the vehicle exchange however no refunds will be given for the price difference between categories.

Booking Procedure

In order to confirm a reservation, the following information is required:
- Client name
- Type and size of vehicle
- Date and city of pick up and drop off
- Number of people traveling
- Additional prepaid items
- Additional items to be collected locally
- Hotel information
- Tour Operator reference number if applicable
 

Changes and Cancellation Charges

Individual Reservation

Upon confirmation that your selected vehicle is available a non refundable booking deposit will be taken from your nominated credit card. In addition to this the following cancellation fees apply:

  • Any time after confirmation: further 10% of rental charges
  • 34 to 48 days prior to departure: 20% of rental charges
  • 18 to 33 days prior to departure: 80% of rental charges
  • 0 to 17 days prior to departure and no show: 100% of rental charges
  • No show: 100% of all rental charges, No refunds
     

TEMPORARY CANCELLATION POLICY

Four Seasons RV Rental Canada has made the decision to temporarily waive cancellation fees for 2020 bookings placed between March 7th and April 30th 2020, if cancelled by April 30th. Our normal cancellation terms will apply after April 30th.

Cancellation of Group Reservations

Upon confirmation that your selected vehicle is available a non refundable booking deposit will be taken from your nominated credit card. In addition to this the following cancellation fees apply:

For group hires, the following cancellation fees will apply:

  • Over 93 days prior to departure: CAD$50 per vehicle
  • 34 to 92 days prior to departure: CAD$300 per vehicle
  • 0 to 33 days prior to departure: Individual reservation fee


Note: Cancellation charge not to exceed the full amount of the rental. Cancellation fees are subject to applicable taxes.

Changes

First change: No charge

Any time after the first: $30.00 each

Note: All changes and cancellation charges are subject to taxes.
In the event of a date change, the new travel dates must fall within the same calendar year. Moving the rental date to the following calendar year will be treated as a cancellation and will be subject to fees.
The cancellation fee applied will be based on the originally requested travel dates.

The Supplier shall assume no liability whatsoever in the event a booking or rental is cancelled, rescheduled, changed, postponed or interrupted due to a fortuitous event, act of God, unforeseen occurrence or any other event that renders performance of the rental impracticable, illegal or impossible.
 

Cleaning of Vehicles

All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of $40 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by the supplier will result in a $25 service charge. Outside washing is not required, unless the check-in procedure cannot be performed due to dirt on the vehicle. The supplier recommends that ":Northern Travelers" wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in.
Smoking is not allowed in any of the supplier's vehicles. The supplier reserves the right to charge an additional cleaning fee of $250.00 if a vehicle returns smelling of smoke.
 

Currency

All rates and quotes are in Canadian dollars

Driver’s license requirements

A valid driver’s license from the country of residence is mandatory. Drivers must be 21 years or older, no maximum age limit. An international driver’s license (IDP, see below) is recommended but is only valid in combination with the national driver’s license.

Drop off

Monday to Saturday 08:30 AM to 11 AM, inspection ready. Sufficient time should be allowed for packing suitcases and cleaning vehicles. Rental extensions (late returns) must have prior approval from the supplier.
Overtime hours: If the vehicle is returned late without the supplier’s permission, extra charges are calculated on an hourly basis until the nightly rate is reached. Overtime hours are charged up to a maximum of 4 times the daily retail rate.

Early return

The supplier will not give any refunds for rentals returned prior to the arranged drop off date.

Final Audit

All charges are subject to a final audit. If renter is overcharged or undercharged the renter will pay the corrected amount or receive a refund.

Fuel

The vehicles are provided to the renter with a full tank of gasoline (or diesel) and must be returned with a full tank.

International Driving Permit

The IDP is a special license which allows motorists to drive internationally, which is valid only when accompanied by a valid driver’s license from their country. Fraserway does not require an IDP, but recommends renters having one in case they get stopped by the police. Driver’s licenses that are not printed in Latin alphabet require an international driving permit in English language, and Fraserway does not accept responsibility if law enforcement refuses to accept a license on the basis of not being accompanied by an IDP.

Large Events

The use of rental units for any large outdoor event may be subject to an additional deposit or surcharge. Vehicles for festivals and events must be explicitly requested at time of reservation. Example: for the Burning Man Festival a $1,500 surcharge will apply. Failing to request at time of booking and travel without permission will result in a penalty of double the surcharge, void of all insurance coverage and responsibility for all costs involved (including, but not limited to, damage and cleaning).

Northern Travel

Traveling to the Yukon, NWT, Nunavut or Alaska (U.S.) is permitted. The supplier is not obligated to deliver C-Large or C-XLarge motorhomes to the Yukon, Northwest Territories, Nunavut or Alaska in case of a vehicle exchange due to damage or breakdown.

Payments by Clients

The supplier will accept the following methods of payment for additional charges paid directly by the renter:

Visa • MasterCard • American Express • Canadian dollars • Debit Card

Pets (Dogs only)
On request only. A charge of $100.00 per dog will apply.

Pick Up

Vehicles can be collected at the rental stations from Monday to Saturday between 09:00 AM and 3:00 PM local time. Please note that we do not allow pick-ups on the same day of arrival on an overseas flight. It is required that the clients stay at a hotel for the first night. Clients making their own way to the station are advised to inform the rental depot of their scheduled arrival time at least one business day in advance.

Proof Read Brochure Pages

The supplier will proof read the brochure pages pertaining to our product; however, the supplier does not accept responsibility for errors in the final document, grammatical or otherwise. In the case of such an error, the terms outlined and negotiated with the designated product manager will always prevail.

Redistribution

If the renter returns the vehicle to any location other than the location indicated on the rental contract, the renter agrees to pay regular rates plus applicable redistribution charge or towing charge.

Refund/Repairs

All replacement parts or repairs in excess of $50.00 require prior authorization from the supplier. Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the air-conditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and no compensation for inconvenience will be given however if repairs on such appliances are done on the road by a customer, the repair cost will be refunded.

Renter's Responsibility

Renter agrees by renter’s signature on the front of this agreement that renter has read, is aware of, and accepts full responsibility for and is bound by the terms and conditions contained in this agreement, which also consists of optional documentation provided to renter in connection with this agreement.

Right to refuse service
Fraserway RV LP dba Four Seasons RV Rentals reserves the right to refuse service.

Seatbelts
The number of passengers may not exceed the number of seatbelts while the vehicle is in motion.

Security Deposit
An imprint of a major credit card (Visa, MasterCard or American Express) is required while the vehicle is rented. Cash rentals are not allowed.

In cases where the CDR Insurance is not purchased, the supplier will block the full amount of the deductible ($7500) on the customer’s credit card.

Transfers
Due to the fact that proper social distancing cannot be ensured on our shuttle buses, combined with the fact that at this time all RVs are rented by locals, we will not be offering shuttle transfers until further notice. Free parking options are available at many of our rental locations and we encourage customers to make use of this option. 

Traffic Violations, Parking Fines and Toll Charges
The renter of the vehicle is fully responsible for all toll charges and fines or other consequences resulting from violation of traffic regulations, parking orders or prohibitions, or any other laws or regulations, during the rental. As a courtesy, the supplier will ensure that tickets and fines are paid in timely fashion if the renter provides the ticket and payment. For any tickets, fines or tolls that are processed after completion of the rental agreement, the supplier reserves the right to charge an administration fee of up to $25.00 in addition to the amount of the charges and/or fine and associated costs. All fees will be charged to the renter’s credit card and the renter will be notified by e-mail or mail. Customers are encouraged to inform the supplier of any potential toll charges or fines upon drop off to avoid the administration fee.

Child Seats
Please note that this document serves as a guideline only. There can be variations as the vehicle categories can consist of numerous different vehicle models. No specific vehicle model can be confirmed in advance or guaranteed at any time.

  Infant Seat Child Seat Booster Seat
Weight up to 18 kg (20-40lbs) more than 18kg (40lbs) Under 18kg/Over 18kg
Age 0-1 1-4 4-9
Direction Facing Rear Rear if under 9kg
Rear or Front if over 9kg
Front if over 18kg
Front-facing child seat/Booster sear
                                             no car seat required for children over 145 cm

NOTE: Children within weight range 9 kg to 18 kg should be kept rear-facing as long as possible.
(Source: BCAA road-safety / child-passenger-safety)

NOTE: Please note that it is not illegal for children to sit in the dinette seats without booster seats, fastened with lap belts only. The purpose of the booster seat is to raise the seating level of the child in order to avoid the seat belt being at throat level, thus eliminating the danger of choking the child during brisk braking. In vehicles that are equipped with lap belts only, such as the C-XLarge motorhome, this risk is not present. Therefore children of approx. 5 years of age or above, would be allowed to sit in the dinette seat fastened with a lap belt only. However, please note that it is ultimately up to the customer to decide. Four Seasons RV Rentals will offer guidelines but will not make any decisions in this regard.
 

Insurance Terms and Conditions

1. LIABILITY COVERAGE

Four Seasons RV Rentals maintains liability coverage on all its rental vehicles to a maximum of CAD $5,000,000.00 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by Four Seasons RV Rentals have been followed. Premiums for this Basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance. Reduction and waiver agreements are subject to the express terms of this rental contract and are null and void if any of the terms of the rental agreement are breached.

2. CDR – COLLISION DEDUCTIBLE REDUCTION AGREEMENT

(Minimum charge of $182.00 will apply regardless of rental duration)

A collision deductible reducer is available for CAD $26.00 per day to a maximum of CAD $780.00 per rental and provides

the following benefits:

A. Optional CDR reduces the renter’s responsibility for damages from CAD $7,500.00 to CAD $780.00 per occurrence (exceptions are listed under clause #4);

B. CDR will guarantee the renter a replacement vehicle when the renter’s vehicle becomes inoperable due to damage, even if the renter is at fault (unless the damage is a direct result of negligence, misuse or violation of restrictions or if a ticket has been issued by police that indicates dangerous or reckless driving). The replacement vehicle will be delivered to a location agreed upon by Four Seasons RV Rentals and the renter and will be dispatched within 24 hours from the time the renter notifies Four Seasons RV Rentals that the renter’s vehicle has become inoperable. Delivery will be limited to a province/state, which borders the province in which the renter took delivery of the renter’s vehicle. Four Seasons RV Rentals is not obligated to deliver C-Large or C-XLarge, motorhomes to the Yukon, Northwest Territories, Nunavut, Newfoundland, Labrador or Alaska. Any expenses for accommodation, food etc. are the renter’s responsibility if the damage is the renter’s fault;

C. Damages and deductibles are subject to applicable taxes;

D. In case the CDR is not purchased, Four Seasons RV Rentals reserves the right to block the full deductible amount of $7,500 on the customer’s credit card (VISA, MC or AMEX).

E. The following damages are covered under the CDR Reduction agreement (see exceptions under clause #4):

  • Motor vehicle accidents / Collision (including roof and underbody);
  • Hit and Run / Vandalism / Vehicle theft / Fire;
  • Damage due to break ins;
  • Tire damages;
  • Windshield damage;
  • General glass damage;
  • Impact with an animal;
  • Damages caused by back-up maneuvers;
  • Damages caused as a result of a natural disaster (hail, floods, storms);
  • Damages to the interior of the vehicle;
  • Replacement cost for lost keys or keys locked inside the vehicle.

3. CDW – COLLISION DEDUCTIBLE WAIVER AGREEMENT

(Minimum charge of $91.00 will apply regardless of rental duration)

CDW is available for CAD $13.00 per day to a maximum of CAD $390.00 per rental. CDW reduces the renter’s responsibility for damages covered by the CDR agreement from CAD $780.00 to ZERO. This agreement is available only in combination with the CDR agreement. The following damages are covered under CDW with $0.- (ZERO) deductible (exceptions are listed under clause #4):

  • Motor vehicle accidents / Collision (including roof and underbody);
  • Hit and Run / Vandalism / Vehicle theft / Fire;
  • Damage due to break ins;
  • Tire damages;
  • Windshield damage;
  • General glass damage;
  • Impact with an animal;
  • Damages caused by back-up maneuvers;
  • Damages caused as a result of a natural disaster (hail, floods, storms);
  • Damages to the interior of the vehicle;
  • Replacement cost for lost keys or keys locked inside the vehicle.

4. Exceptions to all coverage:

All coverage agreements including CDR and CDW are null and void in the event of the following occurrences.

  • Damage was caused as a result of negligence / willful damage;
  • Damage was caused as a result of people using the vehicle without permission (not registered on the rental agreement);
  • Failure to maintain proper fluid levels;
  • Damages caused by using the wrong fuel or wrong fluids;
  • Failure to maintain proper tire pressure;
  • Damage due to misuse of the brakes (overheating), transmission or any other parts of the power train;
  • Damage due to violation of restricted travel areas (see clause #20 in our terms & conditions);
  • Damages caused by ignoring height restrictions and other road signs;
  • Driving under the influence of alcohol, drugs and/or other substances;
  • Damages caused as a result of travelling on ice roads;
  • Damages caused as a result of the use of snow chains;
  • Result of vehicle malfunction or damage consequent of deliberate and/or willful damage caused by an undetermined person or persons, and in accordance with the Rental Agreement signed by the renter.

For all damages exceeding an estimate amount of $2,000.- which are exempt from coverage under our deductible agreements, a replacement vehicle will be dispatched only once full payment in the amount of the damage estimate has been received. Additional charges or refunds (if applicable) will be processed once the actual repair cost has been determined.

Charges for towing or recovery of a vehicle not arranged through Roadside Assistance (Ford / Dodge / Chevrolet) are not covered under the CDR or CDW agreement unless the renter can prove that contact with Ford / Dodge / Chevrolet was established and service was declined.

Theft, loss or damage of personal property and personal injuries are the renter’s responsibility.

5. SECURITY DEPOSIT

A damage deposit equal to the amount of the deductible ($7,500 or $750) is required at the time of departure, authorizing the amount on a major credit card (VISA, MC or AMEX).

In the event of an accident, Four Seasons RV Rentals will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies Four Seasons RV Rentals that the renter is not at fault, Four Seasons RV Rentals agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.

6. EXCHANGE RATE VARIATIONS

Four Seasons RV Rentals cannot be held responsible for exchange rate variations while a security deposit is being held.

7. INSURANCE COVERAGE THROUGH A THIRD PARTY

If the renter is covered for damages through a third party insurer, he/she agrees to pay Four Seasons RV Rentals for all damages upon return. It is the renter’s responsibility to re-claim the amount from his/her third party insurer, Four Seasons RV Rentals will not claim the amount on the customer’s behalf. It is the renter’s responsibility to examine his/her own policy to ensure that all damages are covered.

8. REPORTING OF DAMAGES / ACCIDENTS

Any damages and/or injuries involving a third party (vehicle, person and/or property) must be reported to the police immediately. All damages must be reported to Four Seasons RV Rentals as soon as possible.
 

Travel Restriction:

- Travel into Mexico is prohibited;

- Travel in Death Valley, California, is prohibited between June 1 and August 31;

- Non-public roads and off-road driving is prohibited at all times;

- The supplier does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages.

Restrictions are in place for the following Northern roads:

BC:

* Hwy 20 between Anahim Lake and Bella Coola – not allowed with C-XLarge Motorhomes

Yukon:

* Canol Road (Hwy 6), North of Ross River – no insurance coverage

* Aishihik Lake Road – no insurance coverage

* Road between Dease Lake and Telegraph Creek – no insurance coverage

Alaska:

* Dalton Highway (Hwy 11), – Restriction in place between Coldfoot and Prudhoe Bay: No insurance coverage

* McCarthy Road, between Chitina and McCarthy – no insurance coverage

The supplier reserves the right to limit travel on any roads or road sections based on changing conditions. Terms regarding vehicle replacement in case of breakdowns or accidents which are outlined in our insurance conditions do not apply to the above mentioned roads.

In the event of an accident, the supplier will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies the supplier that the renter is not at fault, the supplier agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.

The supplier reserves the right to limit travel on any roads or road sections based on changing conditions. Terms regarding vehicle replacement in case of breakdowns or accidents which are outlined in our insurance conditions do not apply to the above mentioned roads.

Hours of Operation
Monday - Friday
8.30 am - 5.00 pm (local time)
Saturday
8.30 am - 4.00 pm (local time)

The supplier's offices are closed on Sundays and the following Statutory holidays in 2020-2021:
New Year’s Day: January 1
Family Day (BC, ON and AB): February 17, 2020; February 15, 2021; February 21, 2022
Good Friday: April 10, 2020; April 2, 2021; April 15, 2022 
Victoria Day: May 18, 2020; May 24, 2021; May 23, 2022 
Canada Day: July 1
Civic Holiday (AB, BC, SK, ON, NB, NU): August 3, 2020; August 2, 2021; August 1, 2022
Labour Day: September 7, 2020; September 6, 2021; September 5, 2022
Thanksgiving: October 12, 2020; October 11, 2021; October 10, 2022 
Remembrance Day: November 11
Christmas Day: December 25
Boxing Day: December 26

Taxes
All charges are subject to Federal and Provincial taxes. The departure city determines the amount of tax due on one-way rentals. Taxes are subject to change.

At the time of printing, these taxes are as follows:

British Columbia: 12% (5% GST + 7% PST)
Alberta: 5% GST
Nova Scotia: 15% HST (PST + GST combined)
Ontario: 13% HST (PST + GST combined)

Preparation Fee

This mandatory one-time fee is charged per unit/rental and includes the following:

- Initial propane fill
- Toilet chemicals
- 2 rolls of biodegradable toilet paper
- Fresh water & sewer hoses
- Rubber gloves
- Basic tool set
- Spare 15 Amp fuses
 

Convenience Kits

These vehicle and personal kits are available per person/rental and include:

- Pots, pans and kettle
- Dinner set
- Cutlery set
- Steak knives
- Coffee cups/glasses
- One extra dinner set (guest)
- Mixing bowls
- Assorted kitchen utensils
- Cutting board
- Strainer
- Food savers
- Coffee filter and thermos
- Tea pot
- Can opener
- Cork screw
- Pail/broom and dust pan
- Clothes hangers/clothes pins
- Matches/ashtray (on request)
- Comforter in duvet cover
- Pillow and pillow case
- Bed sheet
- Towels/body soap
- Basic tool set and flashlight
- Axe
- Instruction manual
- Campground directories/road maps

NOTE: Convenience kits for children age 12 and under are free; valid if convenience kits for all accompanying adults are paid in full.

Winterizing
Please note that all vehicles departing between October 01 – April 30 may be subject to winterization. The decision will be based on the projected temperatures at the time of departure and the weather forecast. If the vehicle is winterized, it will have no water on board. You will have to supply external water jugs and the shower will not be usable. If you wish to use the toilet you will need to carry plumbing anti-freeze (not to be confused with motor vehicle anti-freeze) with you to ensure the liquids will not freeze in the tank. The same goes for the sinks (grey water). If you are planning on draining any liquids down the grey water tank please note: a cup of antifreeze will be required after each use to ensure no water is freezing in the p-trap and the tanks cannot be more than 50% full (leaving enough air for expansion in the event the contents freeze after all). As all public dump stations will be closed, a dumping fee of $25 will be levied upon return if the grey- or black water tank have been used.

Batteries:
Please be aware that batteries drain much faster in cold weather. The camper batteries are connected to several appliances and electrical systems in your camper and therefore have to be kept charged up at all times. In order to keep your batteries at a working level the vehicle needs to be plugged in to an electrical power outlet each night. Therefore please plan your trip accordingly and ensure that 110V plug-ins are available at your destination for the night.

Furnace:
One of the most important features in your camper during the winter months is your furnace. Your furnace is running on propane but the automatically connected ventilator for distributing the heat inside the camper is drawing its power from your batteries (a night without being plugged in while your furnace is running might drain your batteries enough to prevent them from functioning properly. Once batteries are depleted they will no longer accept charges and need to be connected to a special external charger for 5-6 days before they are able to hold any charge).

Propane:
Several appliances are running off your propane supply:
Stove top, oven (if applicable), refrigerator and as mentioned above – the furnace.
Supplied propane on board varies from 32l – 87l depending on the vehicle type and will likely not last for your entire trip (especially because the furnace will be drawing a lot of propane). Therefore another important point to implement into your planning stage for winter camping is possible locations to refill your propane supply along your planned route.
IMPORTANT: Propane transforms to a liquid state at approximately -42°C (-44°F), which will render all propane-operated appliances inoperative. It is important to note that while driving, the wind chill may cause propane to cool down further below the actual outside temperature, and may therefore liquefy faster than expected.

Engine Block Heater:
Once temperatures drop below -20°C, starting the engine may become more difficult. As these winter temperatures are common in several regions of Canada, all our vehicles are equipped with an engine block heater. A block heater warms the engine to increase the chances for the engine to start as well as warm up your vehicle faster than it normally would in extremely cold weather.

We will supply you with an extension cord at time of pick up to plug in your engine block heater whenever temperatures are falling below -20°C, particularly when parked for a longer time period (i.e. overnight). Your block heater is connected to a power cord routed through the vehicle's grill and needs four hours to warm up the engine before it is started.

Generator:
If your vehicle is equipped with a built-in generator, please bear in mind that generators may not start in cold temperatures and are therefore not a safe back up to rely on for producing 110V and recharging your camper batteries.

Attention:
If forecasted temperatures are below -35°C we keep the right to cancel the booking for safety reasons (with a full refund of your rental cost). Extreme temperatures may cause a lack of pressure in the propane tank and may prevent your furnace and other appliances from working properly.

Terms of booking on this website
The following terms relate to the booking service provided to you on this website. The booking service includes this website, the software associated with the site and the facility to enter into transactions with certain parties whose content appears on the site. You agree to these terms with us in respect of the booking service, in addition to the terms of your rental above which apply directly between you and your chosen third party travel provider ("Third Party Provider").

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a Third Party Provider’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage or for any accident, injury, delay or loss of enjoyment arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

Your rental and use of a vehicle booked through our site will be governed by the terms of the rental agreement with the Third Party Provider. The rental agreement and any other documentation provided to you by the Third Party Provider is between you and the Third Party Provider and we will not be liable to you or to any third party in any way in relation to that agreement or your vehicle or rental service where your booking has been properly processed by us. We are not responsible or liable to you for (i) the acts or omissions of the Third Party Provider in respect of your booking or in the course of delivering the rental service to you; or (ii) any disputes in respect of your booking with that Third Party Provider or that service, except in each case to the extent that responsibility for those matters may be imposed on us by applicable law.

While we will make reasonable efforts to ensure we are representing only reputable Third Party Providers, we make no warranty about the fitness suitability of any Third Party Provider product or service and will not accept responsibility for the quality fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant Third Party Provider at the earliest possible time. This will allow the Third Party Provider to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our Third Party Providers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a Third Party Provider.

Where we are liable to you terms and conditions, our total liability to you will be limited to (at our option) resupply of the booking service provided to you or the dollar amount of the deposit we received from you in relation to your booking. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will availability confirm your booking email you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the Third Party Providers terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Third Party Provider in order for them to provide the requested rental services to you.

Amendments
Please note that some Third Party Providers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the Third Party Provider. In addition to the alteration policy of the Third Party Provider stated in their terms, the following charges will apply in respect of our booking service relating to that amendment:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A Third Party Provider can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund and Cancellation Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds, credits or cancellation charges that apply are detailed in the terms and conditions of the Third Party Provider of your selected vehicle. In the event you are unsatisfied with our booking service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the Third Party Provider.

Sometimes a booking may need to be cancelled because of circumstances beyond either party’s control. For example, a weather event, public health event (including epidemic / pandemic), medical emergencies, strike, terrorist act, governmental, regional or local authority restrictions (such as restrictions on movement due to the COVID-19 pandemic) or a change in law). If this occurs, your entitlement to a credit or refund will be as provided in your Third Party Provider’s terms and conditions.

You agree that you will raise and resolve any dispute over refunds or cancellations in respect of your booking (whether initiated by you, the Third Party Provider or by circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) directly with the Third Party Provider. Once you have made payment for your booking, you must not seek to reverse or cancel such payment through your card issuer or its agents without our prior consent.

We shall only be liable to provide a refund to you (whether that cancellation is initiated by you, the Third Party Provider or due to circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) to the extent that we actually receive a refund from the relevant Third Party Provider. Where refunds are due to you from a Third Party Provider, we will provide reasonable assistance to you in claiming such funds from that Third Party Provider. In that situation, you authorise us to seek such refunds from the travel provider directly and on your behalf.

Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 12 weeks. This is beyond our control.

We are not responsible (including in negligence) to you for any failure or delay on the part of any Third Party Provider in providing travel products to you where the booking has been properly processed.


Four Seasons RV Rental Canada Rental Terms for travel between 24-Jul-2020 and 31-Dec-2050

Cancellations fees for all 2020 bookings cancelled on or after June 20th 2020 will be waived.

Please note that due to extremely high work volume in our reservations department, cancellation confirmations may be delayed by multiple days.

CORONA GUARANTEE - In an effort to boost consumer confidence in future travel, we are waiving cancellation fees for all 2021 bookings placed by December 31st 2020, regardless of the cancellation date. 

Temporary Cancellation and rebooking policy:

The following policies will apply as long as the travel bans between Canada and the customer’s country of origin are in effect:

  • Cancellation fees are waived for 2020 bookings placed between March 7th and July 31st 2020, for any pick up date in 2020 + tax flat fee.

Note: Relocation specials are excluded from this offer.

Example:

Original Booking Rebooked to departure and return in September / October
21 night rental with departure and return in April/May 2020, invoice amount = $1500.- New invoice amount = 1500.-, if departure date is on or after Sep 1st 2020 and rental duration is 21 nights
21 night rental with departure in April/May and return in June 2020, invoice amount = $2000.- New invoice amount = $2000.- or current September / October rate, whichever amount is lower.
21 night rental with departure in April/May and return in May/June, invoice amount = $2,000.- 23 night rental = $2000.- + 2 additional nights at September/October rate
21 night rental with departure in April/May and return in May/June, invoice amount $2,000.- 18 night rental with departure in September/October, new invoice amount = $2000.- or current September/October rate, whichever amount is lower (e.g. invoice will not be recalculated to 18 nights based on May rate).

*This offer is valid until further notice. We reserve the right to discontinue this offer at any time.

 

Important information about your rental

On arrival you will be required to sign a rental agreement with the operators of Four Seasons RV Rental Canada. Here is a summary of the terms and conditions:

Definitions

The following definitions apply for the Terms and Conditions for Four Seasons RV Rental Canada

-  The Supplier means the operator of Four Seasons RV Rental Canada

-  The Client is also referred to as the hirer (s), the renter(s) or the customer(s)

Availability

Every effort is made to ensure that the vehicle reserved will be available. However, if due to unavoidable circumstances the reserved vehicle is not available, the supplier reserves the right to substitute that vehicle with a vehicle of equal or greater value. Subsequent expenses (additional ferry costs, gasoline, etc.) are the sole responsibility of the renter.

NOTE: In the event that the customer decides that the reserved vehicle model is too large, the supplier may offer a smaller vehicle if available. The supplier will not charge for the vehicle exchange however no refunds will be given for the price difference between categories.

Booking Procedure

In order to confirm a reservation, the following information is required:
- Client name
- Type and size of vehicle
- Date and city of pick up and drop off
- Number of people traveling
- Additional prepaid items
- Additional items to be collected locally
- Hotel information
- Tour Operator reference number if applicable
 

Changes and Cancellation Charges

Individual Reservation

Upon confirmation that your selected vehicle is available a non refundable booking deposit will be taken from your nominated credit card. In addition to this the following cancellation fees apply:

  • Any time after confirmation: further 10% of rental charges
  • 34 to 48 days prior to departure: 20% of rental charges
  • 18 to 33 days prior to departure: 80% of rental charges
  • 0 to 17 days prior to departure and no show: 100% of rental charges
  • No show: 100% of all rental charges, No refunds
     

TEMPORARY CANCELLATION POLICY

Four Seasons RV Rental Canada has made the decision to temporarily waive cancellation fees for 2020 bookings placed between March 7th and April 30th 2020, if cancelled by April 30th. Our normal cancellation terms will apply after April 30th.

Cancellation of Group Reservations

Upon confirmation that your selected vehicle is available a non refundable booking deposit will be taken from your nominated credit card. In addition to this the following cancellation fees apply:

For group hires, the following cancellation fees will apply:

  • Over 93 days prior to departure: CAD$50 per vehicle
  • 34 to 92 days prior to departure: CAD$300 per vehicle
  • 0 to 33 days prior to departure: Individual reservation fee


Note: Cancellation charge not to exceed the full amount of the rental. Cancellation fees are subject to applicable taxes.

Changes

First change: No charge

Any time after the first: $30.00 each

Note: All changes and cancellation charges are subject to taxes.
In the event of a date change, the new travel dates must fall within the same calendar year. Moving the rental date to the following calendar year will be treated as a cancellation and will be subject to fees.
The cancellation fee applied will be based on the originally requested travel dates.

The Supplier shall assume no liability whatsoever in the event a booking or rental is cancelled, rescheduled, changed, postponed or interrupted due to a fortuitous event, act of God, unforeseen occurrence or any other event that renders performance of the rental impracticable, illegal or impossible.
 

Cleaning of Vehicles

All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of $40 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by the supplier will result in a $25 service charge. Outside washing is not required, unless the check-in procedure cannot be performed due to dirt on the vehicle. The supplier recommends that ":Northern Travelers" wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in.
Smoking is not allowed in any of the supplier's vehicles. The supplier reserves the right to charge an additional cleaning fee of $250.00 if a vehicle returns smelling of smoke.
 

Currency

All rates and quotes are in Canadian dollars

Driver’s license requirements

A valid driver’s license from the country of residence is mandatory. Drivers must be 21 years or older, no maximum age limit. An international driver’s license (IDP, see below) is recommended but is only valid in combination with the national driver’s license.

Drop off

Monday to Saturday 08:30 AM to 11 AM, inspection ready. Sufficient time should be allowed for packing suitcases and cleaning vehicles. Rental extensions (late returns) must have prior approval from the supplier.
Overtime hours: If the vehicle is returned late without the supplier’s permission, extra charges are calculated on an hourly basis until the nightly rate is reached. Overtime hours are charged up to a maximum of 4 times the daily retail rate.

Early return

The supplier will not give any refunds for rentals returned prior to the arranged drop off date.

Final Audit

All charges are subject to a final audit. If renter is overcharged or undercharged the renter will pay the corrected amount or receive a refund.

Fuel

The vehicles are provided to the renter with a full tank of gasoline (or diesel) and must be returned with a full tank.

International Driving Permit

The IDP is a special license which allows motorists to drive internationally, which is valid only when accompanied by a valid driver’s license from their country. Fraserway does not require an IDP, but recommends renters having one in case they get stopped by the police. Driver’s licenses that are not printed in Latin alphabet require an international driving permit in English language, and Fraserway does not accept responsibility if law enforcement refuses to accept a license on the basis of not being accompanied by an IDP.

Large Events

The use of rental units for any large outdoor event may be subject to an additional deposit or surcharge. Vehicles for festivals and events must be explicitly requested at time of reservation. Example: for the Burning Man Festival a $1,500 surcharge will apply. Failing to request at time of booking and travel without permission will result in a penalty of double the surcharge, void of all insurance coverage and responsibility for all costs involved (including, but not limited to, damage and cleaning).

Northern Travel

Traveling to the Yukon, NWT, Nunavut or Alaska (U.S.) is permitted. The supplier is not obligated to deliver C-Large or C-XLarge motorhomes to the Yukon, Northwest Territories, Nunavut or Alaska in case of a vehicle exchange due to damage or breakdown.

Payments by Clients

The supplier will accept the following methods of payment for additional charges paid directly by the renter:

Visa • MasterCard • American Express • Canadian dollars • Debit Card

Pets (Dogs only)
On request only. A charge of $100.00 per dog will apply.

Pick Up

Vehicles can be collected at the rental stations from Monday to Saturday between 09:00 AM and 3:00 PM local time. Please note that we do not allow pick-ups on the same day of arrival on an overseas flight. It is required that the clients stay at a hotel for the first night. Clients making their own way to the station are advised to inform the rental depot of their scheduled arrival time at least one business day in advance.

Proof Read Brochure Pages

The supplier will proof read the brochure pages pertaining to our product; however, the supplier does not accept responsibility for errors in the final document, grammatical or otherwise. In the case of such an error, the terms outlined and negotiated with the designated product manager will always prevail.

Redistribution

If the renter returns the vehicle to any location other than the location indicated on the rental contract, the renter agrees to pay regular rates plus applicable redistribution charge or towing charge.

Refund/Repairs

All replacement parts or repairs in excess of $50.00 require prior authorization from the supplier. Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the air-conditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and no compensation for inconvenience will be given however if repairs on such appliances are done on the road by a customer, the repair cost will be refunded.

Renter's Responsibility

Renter agrees by renter’s signature on the front of this agreement that renter has read, is aware of, and accepts full responsibility for and is bound by the terms and conditions contained in this agreement, which also consists of optional documentation provided to renter in connection with this agreement.

Right to refuse service
Fraserway RV LP dba Four Seasons RV Rentals reserves the right to refuse service.

Seatbelts
The number of passengers may not exceed the number of seatbelts while the vehicle is in motion.

Security Deposit
An imprint of a major credit card (Visa, MasterCard or American Express) is required while the vehicle is rented. Cash rentals are not allowed.

In cases where the CDR Insurance is not purchased, the supplier will block the full amount of the deductible ($7500) on the customer’s credit card.

Transfers
Due to the fact that proper social distancing cannot be ensured on our shuttle buses, combined with the fact that at this time all RVs are rented by locals, we will not be offering shuttle transfers until further notice. Free parking options are available at many of our rental locations and we encourage customers to make use of this option. 

Traffic Violations, Parking Fines and Toll Charges
The renter of the vehicle is fully responsible for all toll charges and fines or other consequences resulting from violation of traffic regulations, parking orders or prohibitions, or any other laws or regulations, during the rental. As a courtesy, the supplier will ensure that tickets and fines are paid in timely fashion if the renter provides the ticket and payment. For any tickets, fines or tolls that are processed after completion of the rental agreement, the supplier reserves the right to charge an administration fee of up to $25.00 in addition to the amount of the charges and/or fine and associated costs. All fees will be charged to the renter’s credit card and the renter will be notified by e-mail or mail. Customers are encouraged to inform the supplier of any potential toll charges or fines upon drop off to avoid the administration fee.

Child Seats
Please note that this document serves as a guideline only. There can be variations as the vehicle categories can consist of numerous different vehicle models. No specific vehicle model can be confirmed in advance or guaranteed at any time.

  Infant Seat Child Seat Booster Seat
Weight up to 18 kg (20-40lbs) more than 18kg (40lbs) Under 18kg/Over 18kg
Age 0-1 1-4 4-9
Direction Facing Rear Rear if under 9kg
Rear or Front if over 9kg
Front if over 18kg
Front-facing child seat/Booster sear
                                             no car seat required for children over 145 cm

NOTE: Children within weight range 9 kg to 18 kg should be kept rear-facing as long as possible.
(Source: BCAA road-safety / child-passenger-safety)

NOTE: Please note that it is not illegal for children to sit in the dinette seats without booster seats, fastened with lap belts only. The purpose of the booster seat is to raise the seating level of the child in order to avoid the seat belt being at throat level, thus eliminating the danger of choking the child during brisk braking. In vehicles that are equipped with lap belts only, such as the C-XLarge motorhome, this risk is not present. Therefore children of approx. 5 years of age or above, would be allowed to sit in the dinette seat fastened with a lap belt only. However, please note that it is ultimately up to the customer to decide. Four Seasons RV Rentals will offer guidelines but will not make any decisions in this regard.
 

Insurance Terms and Conditions

1. LIABILITY COVERAGE

Four Seasons RV Rentals maintains liability coverage on all its rental vehicles to a maximum of CAD $5,000,000.00 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by Four Seasons RV Rentals have been followed. Premiums for this Basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance. Reduction and waiver agreements are subject to the express terms of this rental contract and are null and void if any of the terms of the rental agreement are breached.

2. CDR – COLLISION DEDUCTIBLE REDUCTION AGREEMENT

(Minimum charge of $182.00 will apply regardless of rental duration)

A collision deductible reducer is available for CAD $26.00 per day to a maximum of CAD $780.00 per rental and provides

the following benefits:

A. Optional CDR reduces the renter’s responsibility for damages from CAD $7,500.00 to CAD $780.00 per occurrence (exceptions are listed under clause #4);

B. CDR will guarantee the renter a replacement vehicle when the renter’s vehicle becomes inoperable due to damage, even if the renter is at fault (unless the damage is a direct result of negligence, misuse or violation of restrictions or if a ticket has been issued by police that indicates dangerous or reckless driving). The replacement vehicle will be delivered to a location agreed upon by Four Seasons RV Rentals and the renter and will be dispatched within 24 hours from the time the renter notifies Four Seasons RV Rentals that the renter’s vehicle has become inoperable. Delivery will be limited to a province/state, which borders the province in which the renter took delivery of the renter’s vehicle. Four Seasons RV Rentals is not obligated to deliver C-Large or C-XLarge, motorhomes to the Yukon, Northwest Territories, Nunavut, Newfoundland, Labrador or Alaska. Any expenses for accommodation, food etc. are the renter’s responsibility if the damage is the renter’s fault;

C. Damages and deductibles are subject to applicable taxes;

D. In case the CDR is not purchased, Four Seasons RV Rentals reserves the right to block the full deductible amount of $7,500 on the customer’s credit card (VISA, MC or AMEX).

E. The following damages are covered under the CDR Reduction agreement (see exceptions under clause #4):

  • Motor vehicle accidents / Collision (including roof and underbody);
  • Hit and Run / Vandalism / Vehicle theft / Fire;
  • Damage due to break ins;
  • Tire damages;
  • Windshield damage;
  • General glass damage;
  • Impact with an animal;
  • Damages caused by back-up maneuvers;
  • Damages caused as a result of a natural disaster (hail, floods, storms);
  • Damages to the interior of the vehicle;
  • Replacement cost for lost keys or keys locked inside the vehicle.

3. CDW – COLLISION DEDUCTIBLE WAIVER AGREEMENT

(Minimum charge of $91.00 will apply regardless of rental duration)

CDW is available for CAD $13.00 per day to a maximum of CAD $390.00 per rental. CDW reduces the renter’s responsibility for damages covered by the CDR agreement from CAD $780.00 to ZERO. This agreement is available only in combination with the CDR agreement. The following damages are covered under CDW with $0.- (ZERO) deductible (exceptions are listed under clause #4):

  • Motor vehicle accidents / Collision (including roof and underbody);
  • Hit and Run / Vandalism / Vehicle theft / Fire;
  • Damage due to break ins;
  • Tire damages;
  • Windshield damage;
  • General glass damage;
  • Impact with an animal;
  • Damages caused by back-up maneuvers;
  • Damages caused as a result of a natural disaster (hail, floods, storms);
  • Damages to the interior of the vehicle;
  • Replacement cost for lost keys or keys locked inside the vehicle.

4. Exceptions to all coverage:

All coverage agreements including CDR and CDW are null and void in the event of the following occurrences.

  • Damage was caused as a result of negligence / willful damage;
  • Damage was caused as a result of people using the vehicle without permission (not registered on the rental agreement);
  • Failure to maintain proper fluid levels;
  • Damages caused by using the wrong fuel or wrong fluids;
  • Failure to maintain proper tire pressure;
  • Damage due to misuse of the brakes (overheating), transmission or any other parts of the power train;
  • Damage due to violation of restricted travel areas (see clause #20 in our terms & conditions);
  • Damages caused by ignoring height restrictions and other road signs;
  • Driving under the influence of alcohol, drugs and/or other substances;
  • Damages caused as a result of travelling on ice roads;
  • Damages caused as a result of the use of snow chains;
  • Result of vehicle malfunction or damage consequent of deliberate and/or willful damage caused by an undetermined person or persons, and in accordance with the Rental Agreement signed by the renter.

For all damages exceeding an estimate amount of $2,000.- which are exempt from coverage under our deductible agreements, a replacement vehicle will be dispatched only once full payment in the amount of the damage estimate has been received. Additional charges or refunds (if applicable) will be processed once the actual repair cost has been determined.

Charges for towing or recovery of a vehicle not arranged through Roadside Assistance (Ford / Dodge / Chevrolet) are not covered under the CDR or CDW agreement unless the renter can prove that contact with Ford / Dodge / Chevrolet was established and service was declined.

Theft, loss or damage of personal property and personal injuries are the renter’s responsibility.

5. SECURITY DEPOSIT

A damage deposit equal to the amount of the deductible ($7,500 or $750) is required at the time of departure, authorizing the amount on a major credit card (VISA, MC or AMEX).

In the event of an accident, Four Seasons RV Rentals will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies Four Seasons RV Rentals that the renter is not at fault, Four Seasons RV Rentals agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.

6. EXCHANGE RATE VARIATIONS

Four Seasons RV Rentals cannot be held responsible for exchange rate variations while a security deposit is being held.

7. INSURANCE COVERAGE THROUGH A THIRD PARTY

If the renter is covered for damages through a third party insurer, he/she agrees to pay Four Seasons RV Rentals for all damages upon return. It is the renter’s responsibility to re-claim the amount from his/her third party insurer, Four Seasons RV Rentals will not claim the amount on the customer’s behalf. It is the renter’s responsibility to examine his/her own policy to ensure that all damages are covered.

8. REPORTING OF DAMAGES / ACCIDENTS

Any damages and/or injuries involving a third party (vehicle, person and/or property) must be reported to the police immediately. All damages must be reported to Four Seasons RV Rentals as soon as possible.
 

Travel Restriction:

- Travel into Mexico is prohibited;

- Travel in Death Valley, California, is prohibited between June 1 and August 31;

- Non-public roads and off-road driving is prohibited at all times;

- The supplier does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages.

Restrictions are in place for the following Northern roads:

BC:

* Hwy 20 between Anahim Lake and Bella Coola – not allowed with C-XLarge Motorhomes

Yukon:

* Canol Road (Hwy 6), North of Ross River – no insurance coverage

* Aishihik Lake Road – no insurance coverage

* Road between Dease Lake and Telegraph Creek – no insurance coverage

Alaska:

* Dalton Highway (Hwy 11), – Restriction in place between Coldfoot and Prudhoe Bay: No insurance coverage

* McCarthy Road, between Chitina and McCarthy – no insurance coverage

The supplier reserves the right to limit travel on any roads or road sections based on changing conditions. Terms regarding vehicle replacement in case of breakdowns or accidents which are outlined in our insurance conditions do not apply to the above mentioned roads.

In the event of an accident, the supplier will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies the supplier that the renter is not at fault, the supplier agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.

The supplier reserves the right to limit travel on any roads or road sections based on changing conditions. Terms regarding vehicle replacement in case of breakdowns or accidents which are outlined in our insurance conditions do not apply to the above mentioned roads.

Hours of Operation
Monday - Friday
8.30 am - 5.00 pm (local time)
Saturday
8.30 am - 4.00 pm (local time)

The supplier's offices are closed on Sundays and the following Statutory holidays in 2020-2021:
New Year’s Day: January 1
Family Day (BC, ON and AB): February 17, 2020; February 15, 2021; February 21, 2022
Good Friday: April 10, 2020; April 2, 2021; April 15, 2022 
Victoria Day: May 18, 2020; May 24, 2021; May 23, 2022 
Canada Day: July 1
Civic Holiday (AB, BC, SK, ON, NB, NU): August 3, 2020; August 2, 2021; August 1, 2022
Labour Day: September 7, 2020; September 6, 2021; September 5, 2022
Thanksgiving: October 12, 2020; October 11, 2021; October 10, 2022 
Remembrance Day: November 11
Christmas Day: December 25
Boxing Day: December 26

Taxes
All charges are subject to Federal and Provincial taxes. The departure city determines the amount of tax due on one-way rentals. Taxes are subject to change.

At the time of printing, these taxes are as follows:

British Columbia: 12% (5% GST + 7% PST)
Alberta: 5% GST
Nova Scotia: 15% HST (PST + GST combined)
Ontario: 13% HST (PST + GST combined)

Preparation Fee

This mandatory one-time fee is charged per unit/rental and includes the following:

- Initial propane fill
- Toilet chemicals
- 2 rolls of biodegradable toilet paper
- Fresh water & sewer hoses
- Rubber gloves
- Basic tool set
- Spare 15 Amp fuses
 

Convenience Kits

These vehicle and personal kits are available per person/rental and include:

- Pots, pans and kettle
- Dinner set
- Cutlery set
- Steak knives
- Coffee cups/glasses
- One extra dinner set (guest)
- Mixing bowls
- Assorted kitchen utensils
- Cutting board
- Strainer
- Food savers
- Coffee filter and thermos
- Tea pot
- Can opener
- Cork screw
- Pail/broom and dust pan
- Clothes hangers/clothes pins
- Matches/ashtray (on request)
- Comforter in duvet cover
- Pillow and pillow case
- Bed sheet
- Towels/body soap
- Basic tool set and flashlight
- Axe
- Instruction manual
- Campground directories/road maps

NOTE: Convenience kits for children age 12 and under are free; valid if convenience kits for all accompanying adults are paid in full.

Winterizing
Please note that all vehicles departing between October 01 – April 30 may be subject to winterization. The decision will be based on the projected temperatures at the time of departure and the weather forecast. If the vehicle is winterized, it will have no water on board. You will have to supply external water jugs and the shower will not be usable. If you wish to use the toilet you will need to carry plumbing anti-freeze (not to be confused with motor vehicle anti-freeze) with you to ensure the liquids will not freeze in the tank. The same goes for the sinks (grey water). If you are planning on draining any liquids down the grey water tank please note: a cup of antifreeze will be required after each use to ensure no water is freezing in the p-trap and the tanks cannot be more than 50% full (leaving enough air for expansion in the event the contents freeze after all). As all public dump stations will be closed, a dumping fee of $25 will be levied upon return if the grey- or black water tank have been used.

Batteries:
Please be aware that batteries drain much faster in cold weather. The camper batteries are connected to several appliances and electrical systems in your camper and therefore have to be kept charged up at all times. In order to keep your batteries at a working level the vehicle needs to be plugged in to an electrical power outlet each night. Therefore please plan your trip accordingly and ensure that 110V plug-ins are available at your destination for the night.

Furnace:
One of the most important features in your camper during the winter months is your furnace. Your furnace is running on propane but the automatically connected ventilator for distributing the heat inside the camper is drawing its power from your batteries (a night without being plugged in while your furnace is running might drain your batteries enough to prevent them from functioning properly. Once batteries are depleted they will no longer accept charges and need to be connected to a special external charger for 5-6 days before they are able to hold any charge).

Propane:
Several appliances are running off your propane supply:
Stove top, oven (if applicable), refrigerator and as mentioned above – the furnace.
Supplied propane on board varies from 32l – 87l depending on the vehicle type and will likely not last for your entire trip (especially because the furnace will be drawing a lot of propane). Therefore another important point to implement into your planning stage for winter camping is possible locations to refill your propane supply along your planned route.
IMPORTANT: Propane transforms to a liquid state at approximately -42°C (-44°F), which will render all propane-operated appliances inoperative. It is important to note that while driving, the wind chill may cause propane to cool down further below the actual outside temperature, and may therefore liquefy faster than expected.

Engine Block Heater:
Once temperatures drop below -20°C, starting the engine may become more difficult. As these winter temperatures are common in several regions of Canada, all our vehicles are equipped with an engine block heater. A block heater warms the engine to increase the chances for the engine to start as well as warm up your vehicle faster than it normally would in extremely cold weather.

We will supply you with an extension cord at time of pick up to plug in your engine block heater whenever temperatures are falling below -20°C, particularly when parked for a longer time period (i.e. overnight). Your block heater is connected to a power cord routed through the vehicle's grill and needs four hours to warm up the engine before it is started.

Generator:
If your vehicle is equipped with a built-in generator, please bear in mind that generators may not start in cold temperatures and are therefore not a safe back up to rely on for producing 110V and recharging your camper batteries.

Attention:
If forecasted temperatures are below -35°C we keep the right to cancel the booking for safety reasons (with a full refund of your rental cost). Extreme temperatures may cause a lack of pressure in the propane tank and may prevent your furnace and other appliances from working properly.

Terms of booking on this website
The following terms relate to the booking service provided to you on this website. The booking service includes this website, the software associated with the site and the facility to enter into transactions with certain parties whose content appears on the site. You agree to these terms with us in respect of the booking service, in addition to the terms of your rental above which apply directly between you and your chosen third party travel provider ("Third Party Provider").

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a Third Party Provider’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage or for any accident, injury, delay or loss of enjoyment arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

Your rental and use of a vehicle booked through our site will be governed by the terms of the rental agreement with the Third Party Provider. The rental agreement and any other documentation provided to you by the Third Party Provider is between you and the Third Party Provider and we will not be liable to you or to any third party in any way in relation to that agreement or your vehicle or rental service where your booking has been properly processed by us. We are not responsible or liable to you for (i) the acts or omissions of the Third Party Provider in respect of your booking or in the course of delivering the rental service to you; or (ii) any disputes in respect of your booking with that Third Party Provider or that service, except in each case to the extent that responsibility for those matters may be imposed on us by applicable law.

While we will make reasonable efforts to ensure we are representing only reputable Third Party Providers, we make no warranty about the fitness suitability of any Third Party Provider product or service and will not accept responsibility for the quality fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant Third Party Provider at the earliest possible time. This will allow the Third Party Provider to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our Third Party Providers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a Third Party Provider.

Where we are liable to you terms and conditions, our total liability to you will be limited to (at our option) resupply of the booking service provided to you or the dollar amount of the deposit we received from you in relation to your booking. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will availability confirm your booking email you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the Third Party Providers terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Third Party Provider in order for them to provide the requested rental services to you.

Amendments
Please note that some Third Party Providers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the Third Party Provider. In addition to the alteration policy of the Third Party Provider stated in their terms, the following charges will apply in respect of our booking service relating to that amendment:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A Third Party Provider can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund and Cancellation Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds, credits or cancellation charges that apply are detailed in the terms and conditions of the Third Party Provider of your selected vehicle. In the event you are unsatisfied with our booking service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the Third Party Provider.

Sometimes a booking may need to be cancelled because of circumstances beyond either party’s control. For example, a weather event, public health event (including epidemic / pandemic), medical emergencies, strike, terrorist act, governmental, regional or local authority restrictions (such as restrictions on movement due to the COVID-19 pandemic) or a change in law). If this occurs, your entitlement to a credit or refund will be as provided in your Third Party Provider’s terms and conditions.

You agree that you will raise and resolve any dispute over refunds or cancellations in respect of your booking (whether initiated by you, the Third Party Provider or by circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) directly with the Third Party Provider. Once you have made payment for your booking, you must not seek to reverse or cancel such payment through your card issuer or its agents without our prior consent.

We shall only be liable to provide a refund to you (whether that cancellation is initiated by you, the Third Party Provider or due to circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) to the extent that we actually receive a refund from the relevant Third Party Provider. Where refunds are due to you from a Third Party Provider, we will provide reasonable assistance to you in claiming such funds from that Third Party Provider. In that situation, you authorise us to seek such refunds from the travel provider directly and on your behalf.

Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 12 weeks. This is beyond our control.

We are not responsible (including in negligence) to you for any failure or delay on the part of any Third Party Provider in providing travel products to you where the booking has been properly processed.


Four Seasons RV Rental Canada Insurance

Insurance Terms and Conditions

1. LIABILITY COVERAGE

Four Seasons RV Rentals maintains liability coverage on all its rental vehicles to a maximum of CAD $5,000,000.00 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by Four Seasons RV Rentals have been followed. Premiums for this Basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance. Reduction and waiver agreements are subject to the express terms of this rental contract and are null and void if any of the terms of the rental agreement are breached.

2. CDR – COLLISION DEDUCTIBLE REDUCTION AGREEMENT

(Minimum charge of $182.00 will apply regardless of rental duration)

A collision deductible reducer is available for CAD $26.00 per day to a maximum of CAD $780.00 per rental and provides

the following benefits:

A. Optional CDR reduces the renter’s responsibility for damages from CAD $7,500.00 to CAD $780.00 per occurrence (exceptions are listed under clause #4);

B. CDR will guarantee the renter a replacement vehicle when the renter’s vehicle becomes inoperable due to damage, even if the renter is at fault (unless the damage is a direct result of negligence, misuse or violation of restrictions or if a ticket has been issued by police that indicates dangerous or reckless driving). The replacement vehicle will be delivered to a location agreed upon by Four Seasons RV Rentals and the renter and will be dispatched within 24 hours from the time the renter notifies Four Seasons RV Rentals that the renter’s vehicle has become inoperable. Delivery will be limited to a province/state, which borders the province in which the renter took delivery of the renter’s vehicle. Four Seasons RV Rentals is not obligated to deliver C-Large or C-XLarge, motorhomes to the Yukon, Northwest Territories, Nunavut, Newfoundland, Labrador or Alaska. Any expenses for accommodation, food etc. are the renter’s responsibility if the damage is the renter’s fault;

C. Damages and deductibles are subject to applicable taxes;

D. In case the CDR is not purchased, Four Seasons RV Rentals reserves the right to block the full deductible amount of $7,500 on the customer’s credit card (VISA, MC or AMEX).

E. The following damages are covered under the CDR Reduction agreement (see exceptions under clause #4):

  • Motor vehicle accidents / Collision (including roof and underbody);
  • Hit and Run / Vandalism / Vehicle theft / Fire;
  • Damage due to break ins;
  • Tire damages;
  • Windshield damage;
  • General glass damage;
  • Impact with an animal;
  • Damages caused by back-up maneuvers;
  • Damages caused as a result of a natural disaster (hail, floods, storms);
  • Damages to the interior of the vehicle;
  • Replacement cost for lost keys or keys locked inside the vehicle.

3. CDW – COLLISION DEDUCTIBLE WAIVER AGREEMENT

(Minimum charge of $91.00 will apply regardless of rental duration)

CDW is available for CAD $13.00 per day to a maximum of CAD $390.00 per rental. CDW reduces the renter’s responsibility for damages covered by the CDR agreement from CAD $780.00 to ZERO. This agreement is available only in combination with the CDR agreement. The following damages are covered under CDW with $0.- (ZERO) deductible (exceptions are listed under clause #4):

  • Motor vehicle accidents / Collision (including roof and underbody);
  • Hit and Run / Vandalism / Vehicle theft / Fire;
  • Damage due to break ins;
  • Tire damages;
  • Windshield damage;
  • General glass damage;
  • Impact with an animal;
  • Damages caused by back-up maneuvers;
  • Damages caused as a result of a natural disaster (hail, floods, storms);
  • Damages to the interior of the vehicle;
  • Replacement cost for lost keys or keys locked inside the vehicle.

4. Exceptions to all coverage:

All coverage agreements including CDR and CDW are null and void in the event of the following occurrences.

  • Damage was caused as a result of negligence / willful damage;
  • Damage was caused as a result of people using the vehicle without permission (not registered on the rental agreement);
  • Failure to maintain proper fluid levels;
  • Damages caused by using the wrong fuel or wrong fluids;
  • Failure to maintain proper tire pressure;
  • Damage due to misuse of the brakes (overheating), transmission or any other parts of the power train;
  • Damage due to violation of restricted travel areas (see clause #20 in our terms & conditions);
  • Damages caused by ignoring height restrictions and other road signs;
  • Driving under the influence of alcohol, drugs and/or other substances;
  • Damages caused as a result of travelling on ice roads;
  • Damages caused as a result of the use of snow chains;
  • Result of vehicle malfunction or damage consequent of deliberate and/or willful damage caused by an undetermined person or persons, and in accordance with the Rental Agreement signed by the renter.

For all damages exceeding an estimate amount of $2,000.- which are exempt from coverage under our deductible agreements, a replacement vehicle will be dispatched only once full payment in the amount of the damage estimate has been received. Additional charges or refunds (if applicable) will be processed once the actual repair cost has been determined.

Charges for towing or recovery of a vehicle not arranged through Roadside Assistance (Ford / Dodge / Chevrolet) are not covered under the CDR or CDW agreement unless the renter can prove that contact with Ford / Dodge / Chevrolet was established and service was declined.

Theft, loss or damage of personal property and personal injuries are the renter’s responsibility.

5. SECURITY DEPOSIT

A damage deposit equal to the amount of the deductible ($7,500 or $780) is required at the time of departure, authorizing the amount on a major credit card (VISA, MC or AMEX).

In the event of an accident, Four Seasons RV Rentals will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies Four Seasons RV Rentals that the renter is not at fault, Four Seasons RV Rentals agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.

6. EXCHANGE RATE VARIATIONS

Four Seasons RV Rentals cannot be held responsible for exchange rate variations while a security deposit is being held.

7. INSURANCE COVERAGE THROUGH A THIRD PARTY

If the renter is covered for damages through a third party insurer, he/she agrees to pay Four Seasons RV Rentals for all damages upon return. It is the renter’s responsibility to re-claim the amount from his/her third party insurer, Four Seasons RV Rentals will not claim the amount on the customer’s behalf. It is the renter’s responsibility to examine his/her own policy to ensure that all damages are covered.

8. REPORTING OF DAMAGES / ACCIDENTS

Any damages and/or injuries involving a third party (vehicle, person and/or property) must be reported to the police immediately. All damages must be reported to Four Seasons RV Rentals as soon as possible.