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fraserway rv rentals - motorhome motorhome and rv travel companies

fraserway rv rentals - motorhome and rv travel motorhome

Fraserway RV Rentals

The History of Fraserway
Fraserway RV became a pioneer in the RV industry when the Epp family purchased the company in 1969. In the years that followed, they grew a small, family-run business into the most vertically integrated RV Company in North America.

Every Adventurer unit is manufactured by one of our sister companies Adventurer LP in Yakima, Washington. In fact, ALP not only builds RVs for our rental fleet, but also distributes its products extensively throughout North America.

In 1992, the integration continued with the opening of Fraserway RV Rentals. Within 24 years our corporately owned fleet has grown to more than 1200 vehicles with stations in Vancouver, Whitehorse, Calgary, Toronto & Halifax.

We are proud to offer the newest and cleanest rental fleet you will find anywhere. Our team has unparalleled expertise in the RV Industry and is particularly familiar with the requirements of overseas clients. In fact, our frontline team has a wealth of experience when it comes to RV rentals. Our experience truly is your advantage.

“The Place for Everything RV” – Company Profile
Fraserway RV Rentals is part of Fraserway RV Limited Partnership - the largest independent RV Team for parts, service and sales. Fraserway RV LP belongs to the Adventurer Group, which consists of 13 dealerships across Canada and one factory, Adventurer LP, the manufacturer of Adventurer Motorhomes and Campers. Our customers greatly benefit from this large network of Fraserway dealerships, as it provides wide coverage for on-road support. The combination of these divisions provides maximum control over vehicle inventory and ensures that our business partners have confidence in a Fraserway booking.

  • Lineke Kereluk is our Vice President Rentals. She has been involved in the rental industry since 1978 and is founding manager of Fraserway RV Rentals. Lineke’s industry experience is virtually unmatched, she is fluent in several languages and her approachable style works well with both small and large tour operators around the globe.


Canada and Fraserway... Coast to Coast!
World-class service and professionalism from coast to coast are the hallmarks of the Fraserway RV Rentals experience. Our team delivers the quality and reliability you need to ensure that your adventure is a winner right from the start!

MISSION STATEMENT
We are industry leaders in selling, servicing, and renting recreational vehicles and associated products throughout Canada and, as a team, do everything possible to ensure our customer’s vacation dreams are realized.

The Fraserway Difference

  • Fraserway is part of the Adventurer Group; which consists of 13 dealerships and a factory. This is a great advantage as it provides our customers with wide coverage for on-road support;
  • Our 2020 rental fleet will consist of 2019 and 2020 models (camper section may contain some 2018 model years, all pick-up trucks will be 2019 or 2020);
  • Fraserway is serving hundreds of repeat customers each year, who receive a small “welcome back” gift at departure;
  • Fraserway RV is proud to offer 3-point seatbelts in all C-Medium and C- Large motorhomes;
  • We are proudly Canadian owned, and the largest RV company in Canada; ? All our rental vehicles are company owned; ? Our vehicles are ready for delivery in the morning;
  • Fraserway RV's rental department employs people from over 10 different countries providing many of our international customers with service in their own language.
  • Fraserway provides each guest with a complimentary shoulder bag with maps and brochures;
  • Fraserway does not charge for additional drivers;
  • Fraserway does not charge for travel into the USA;
  • There is no hourly charge for the use of built-in generators;
  • All of Fraserway’s vehicles are equipped with an awning, and its use is not restricted;
  • We are proud to be the only rental company in North America that offers a Class A wheelchair accessible motorhome, offering more comfort and amenities to accommodate our disabled guests. Available in Vancouver, Calgary and Edmonton.
  • All stations provide complimentary internet service;
  • GPS Navigation Systems are available for rent;
  • All non-perishable foods and unopened tins left in the vehicles upon return are donated to our local food banks – one more way Fraserway is giving back to our community;
  • Mobile Wifi hotspots available for rent at 5 locations


Fraserway RV Rentals Rental Terms

Cancellations fees for all 2020 bookings cancelled on or after June 20th 2020 will be waived.

Please note that due to extremely high work volume in our reservations department, cancellation confirmations may be delayed by multiple days.

CORONA GUARANTEE - In an effort to boost consumer confidence in future travel, we are waiving cancellation fees for all 2021 bookings placed by December 31st 2020, regardless of the cancellation date.

Temporary Cancellation and rebooking policy:

The following policies will apply as long as the travel bans between Canada and the customer’s country of origin are in effect:

  • Cancellation fees are waived for 2020 bookings placed between March 7th and July 31st 2020, for any pick up date in 2020 + tax flat fee.

Note: Relocation specials are excluded from this offer.

Example:

Original Booking Rebooked to departure and return in September / October
21 night rental with departure and return in April/May 2020, invoice amount = $1500.- New invoice amount = 1500.-, if departure date is on or after Sep 1st 2020 and rental duration is 21 nights
21 night rental with departure in April/May and return in June 2020, invoice amount = $2000.- New invoice amount = $2000.- or current September / October rate, whichever amount is lower.
21 night rental with departure in April/May and return in May/June, invoice amount = $2,000.- 23 night rental = $2000.- + 2 additional nights at September/October rate
21 night rental with departure in April/May and return in May/June, invoice amount $2,000.- 18 night rental with departure in September/October, new invoice amount = $2000.- or current September/October rate, whichever amount is lower (e.g. invoice will not be recalculated to 18 nights based on May rate).

*This offer is valid until further notice. We reserve the right to discontinue this offer at any time.


Payment
A non-refundable deposit will be taken from your nominated credit card at time of booking confirmation. This percentage of the total fees will vary depending on the number of days your booking is placed before travel commencement. You can pay with Visa/Mastercard. The balance payment due will be deducted from your nominated credit card 35 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your credit card card.

If you are booking within 35 days of travel the entire cost of the rental will be transacted from your nominated credit card at time of booking confirmation.

Note on foreign currency bookings: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to CAD$.

Some charges may be payable directly to your rental station upon arrival, these will be itemised as such in your breakdown of pricing if and where applicable. Payment for some additional items like physical extras (chairs, camping equipment) or additional insurance covers may be payable on arrival.  If so these will be itemised as such. All changes and cancellation charges are subject to taxes.

Travel Insurance

The supplier strongly recommends that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

The quoted price includes:

- Standard insurance with an excess $7500. See below for excess reduction
- Free storage of luggage at owner's risk
- Additional drivers
- Rates are in CAD$
- Rates are subject to change without notice

The quoted price excludes:

- Excess Reduction Options
- Fuel & LPG cost
- One way fees
- State Taxes
- Convenience kits (linen/bedding), pre-paid mileage and other additional extras are available at an extra cost
- Rental rates do not come with free kms. You can purchase discounted mileage packs on this website.

Hours of Operation:

  Vancouver Calgary Edmonton Whitehorse Toronto Halifax
Monday - Friday  8:30AM – 5PM  8:30AM – 5PM  8:30AM – 5PM  8:30AM – 5PM  8:30AM – 5PM  8:30AM – 5PM
Saturday ***  8:30AM – 4PM  8:30AM – 4PM  8:30AM – 4PM  8:30AM – 4PM  8:30AM – 4PM  8:30AM – 4PM
Sunday 9AM – 3PM* Closed Closed 9AM – 5PM** Closed Closed

* The Vancouver station will be open on Sundays from May 3rd until September 27th 2020.
** The Whitehorse station will be open on Sundays from May 24th until September 27th 2020. Same day pick-up cannot be guaranteed if Condor flights are delayed. We strongly recommend customers to book one hotel night as a precaution.
*** Saturdays between Nov 01st – March 31st on request only 

All Fraserway RV Rentals offices are closed on the following statutory holidays in 2020-2021:
New Year’s Day: January 1
Family Day (BC, ON and AB): February 17, 2020; February 15, 2021; February 21, 2022
Good Friday: April 10, 2020; April 2, 2021; April 15, 2021 
Victoria Day: May 18, 2020; May 24, 2021; May 23, 2022 
Canada Day: July 1
Civic Holiday (AB, BC, SK, ON, NB, NU): August 3, 2020; August 2, 2021; August 1, 2022
Labour Day: September 7, 2020; September 6, 2021; September 5, 2022
Thanksgiving: October 12, 2020; October 11, 2021; October 10, 2022 
Remembrance Day: November 11
Christmas Day: December 25
Boxing Day: December 26

Winter Closures   
Vancouver  Dec 23 2020 – Jan 04 2021
Calgary   Dec 23 2020 – Jan 04 2021
Edmonton  Dec 23 2020 – Jan 04 2021
Whitehorse  Dec 12 2020 – Jan 17 2021
Halifax   Dec 23 2020 – Jan 04 2021
Toronto  Dec 01 2020 – Jan 31 2021 



All Inclusive Package
This All Inclusive Package includes a few items and fees to get you ready for the road. The pack includes convenience kits, preparation fee and CDR (Collision Deductible Reducer). The CDR will reduce the renters responsibility for damages from $7500 to $750 if you have an accident. Please note that taxes are not included and are payable at time of pick up. (Not available for rentals originating in Whitehorse between November 01 and March 31)

All Inclusive Package with Unlimited Kilometres
This All Inclusive Package includes a few items and fees to get you ready for the road. The pack includes unlimited kilometers, convenience kits, preparation fee and CDR (Collision Deductible Reducer). The CDR will reduce the renters responsibility for damages from $7500 to $750 if you have an accident. Please note that taxes are not included and are payable at time of pick up. (Not available for rentals originating in Whitehorse between November 01 and March 31)

Taxes
All charges are subject to Federal and Provincial taxes. The departure city determines the amount of tax due on one-way rentals. Taxes are subject to change.
At the time of printing, these taxes are as follows:

British Columbia - 12% (5% GST + 7% PST)
Alberta - 5% GST
Yukon - 5% GST
Nova Scotia - 15% HST (PST + GST combined)
Ontario - 13% HST (PST + GST combined)

Preparation Fee

This mandatory one-time fee is charged per unit/rental and includes the following:
- Initial propane fill
- Toilet chemicals
- 2 rolls of biodegradable toilet paper
- Fresh water & sewer hoses
- Rubber gloves
- Basic tool set
- Spare 15 Amp fuses

Convenience Kits

These vehicle and personal kits are available per person/rental and include:
- Pots, pans and kettle
- Dinner set
- Cutlery set
- Steak knives
- Coffee cups/glasses
- One extra dinner set (guest)
- Mixing bowls
- Assorted kitchen utensils
- Cutting board
- Strainer
- Food savers
- Coffee filter and thermos
- Tea pot
- Oven dish
- Can opener
- Salt+Pepper shakers
- Cork screw
- Ice cube tray 
- Trivets
- Garbage can
- Bucket
- Pail/broom and dust pan
- Clothes hangers
- Clothes line / clothes pins
- Gas lighter
- Comforter in duvet cover
- Pillow and pillow case
- Bed sheet
- Fleece blanket
- Dish towels / sponge / soap
- Towels/body soap
- Basic tool set
- Flashlight
- Toaster
- Axe
- Lawn chair

NOTE: Convenience kits for children age 12 and under are free; valid if convenience kits for all accompanying adults are paid in full.

Miscellaneous Rentals (can be added as extra items at time of booking)

GPS Navigation
WiFi Hotspot (Please note that the WiFi is only supported in some areas, not in the United States)
Electric Heater
Levelling blocks (set of 2)
Bikes
Bike Rack
Infant Seat (rear-facing)
Child Seat (front-facing
Booster Seat

Notes:
Bicycles provided by Fraserway RV are regular road bikes only and not suitable for heavy duty off-road use.
Bikes and bike racks must be booked in advance and are subject to availability.
No child bike-seats or children bikes available. Child seats cannot be installed on our bikes.

Availability

Every effort is made to ensure that the vehicle reserved will be available. However, if due to unavoidable circumstances the reserved vehicle is not available, Fraserway RV Rentals reserves the right to substitute that vehicle with a vehicle of equal or greater value. Subsequent expenses (additional ferry costs, gasoline, etc.) are the sole responsibility of the renter.
NOTE: In a case where the reserved vehicle type is not available, Fraserway reserves the right to select a suitable alternative.

Cancellation Charges for individual reservations
Upon confirmation that your selected vehicle is available a non refundable booking deposit will be taken from your nominated credit card. In addition to this the following cancellation fees apply: Cancellation

  • anytime after confirmation: 10% of nightly rental rate (and oneway fee if applicable)
  • 34 to 48 days prior to departure: 20% of nightly rental rate (and oneway fee if applicable)
  • 18 to 33 days prior to departure: 80% of nightly rental rate (and oneway fee if applicable)
  • 1 to 17 days prior to departure or on the day or no show: 100% of nightly rental rate (and oneway fee if applicable)
  • One-way rentals: CAD$300 in addition to applicable cancellation fee

Note: Changes to bookings must be reported to our reservations department prior to client’s departure.
 

Cancellation of Group Reservations

The initial deposit paid is non-refundable. In addition to forfeiting your deposit. For group hires, the following cancellation fees will apply:

  • Over 93 days prior to departure: CAD$50 per vehicle
  • 34 to 92 days prior to departure: CAD$300 per vehicle
  • 0 to 33 days prior to departure: Individual reservation fee
  • One-way rentals: CAD$300 in addition to applicable fee

Note: Cancellation charge not to exceed the full amount of the rental. Cancellation fees are subject to applicable taxes.

Changes
First change: No charge
Any time after the first: CAD$30 each
Please note: these are the fees set out by Fraserway in addition to those on the website amendment fees.

All changes and cancellation charges are subject to taxes.
In the event of a date change, the new travel dates must fall within the same calendar year. Moving the rental date to the following calendar year will be treated as a cancellation and will be subject to fees.
The cancellation fee applied will be based on the originally requested travel dates.

Fraserway shall assume no liability whatsoever in the event a booking or rental is cancelled, rescheduled, changed, postponed or interrupted due to a fortuitous event, act of God, unforeseen occurrence or any other event that renders performance of the rental impracticable, illegal or impossible.

Cleaning of Vehicles

All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of $50 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by Fraserway staff will result in a $35 service charge. Outside washing is not required, unless the check-in procedure cannot be performed due to dirt on the vehicle. We recommend that “Northern Travelers” wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in.
Smoking is not allowed in any of our vehicles. Fraserway reserves the right to charge an additional cleaning fee of $250.00 if a vehicle returns smelling of smoke.

Currency

All rates and quotes are in Canadian dollars.

Driver’s license requirements

A valid driver’s license from the country of residence is mandatory. Drivers must be 25 years or older, no maximum age limit. An international driver’s license (IDP, see below) is recommended but is only valid in combination with the national driver’s license.

International Driving Permit
The IDP is a special license which allows motorists to drive internationally, which is valid only when accompanied by a valid driver’s license from their country. Fraserway does not require an IDP, but recommends renters having one in case they get stopped by the police. Driver’s licenses that are not printed in Latin alphabet require an international driving permit in English language, and Fraserway does not accept responsibility if law enforcement refuses to accept a license on the basis of not being accompanied by an IDP.

Drop Off

08:30 AM to 11:30 AM (noon), inspection ready. Sufficient time should be allowed for packing suitcases and cleaning vehicles.
Late returns are not allowed without Fraserway’s permission. If the vehicle is returned late without Fraserway’s permission, overtime hours are charged up to a maximum of 4 times the daily retail rate.

Early Return

Fraserway RV Rentals will not give any refunds for rentals returned prior to the arranged drop off date.

Final Audit

All charges are subject to a final audit. If renter is overcharged or undercharged the renter will pay the corrected amount or receive a refund.

Fuel

The vehicle has to be returned with a full tank of fuel. If the renter does not refuel, the renter agrees to pay for having the vehicle refueled at a rate of $3.00 per litre.

Groups

Reservations for four or more vehicles traveling together are considered a group booking. The supplier encourage groups to travel in non-peak periods and will provide an attractive quote if at least 2/3 of the time traveled is in non-peak periods. For groups with more than 20 participants, special coach transfer arrangements may have to be made. Cost for the coach transfer will be at the booking agent’s expense. Fraserway is not able to accommodate large group bookings during the months of July and August.

International Driving Permit

The IDP is a special license which allows motorists to drive internationally, when accompanied by a valid driver’s license from their country. Fraserway does not require an IDP, but recommends renters having one in case they get stopped by the police.

Large Events

Use of rental vehicles for any large outdoor event may be subject to an additional deposit or surcharge. Vehicles for festivals and events must be explicitly requested at time of reservation. Restriction: Attendance of the Burning Man Festival with our vehicles is not allowed. Failure to comply with this restriction will result in a penalty of a minimum of $5,000.-, void of CDR and CDW and renter’s responsibility for all costs involved (including, but not limited to, damage and cleaning).

Northern Travel

Traveling to the Yukon, NWT, Nunavut, Labrador, Newfoundland or Alaska (U.S.) is permitted when disclosed in advance. FRASERWAY will not deliver Van conversions, C-Large, C-XLarge, MH27-SW, A-30 or Adventurer 4 motorhomes to the Yukon, Northwest Territories, Nunavut, Labrador, Newfoundland or Alaska. We do not recommend travel to these areas with C-XLarge, A30 or MH27SW motorhomes.

Pets (Dogs only)

On request only. A charge of $100.00 per dog will apply.

Pick Up

Vehicles can be collected at our rental stations from Monday to Saturday between 08:30 AM and 3:00 PM local time (on Sundays at selected stations). 
Please note that we do not allow pick-ups on the same day of arrival on an overseas flight. It is required that the clients stay at a hotel for the first night. Clients making their own way to the station are advised to inform the rental depot of their scheduled arrival time at least one business day in advance.

Proof Read Brochure Pages

Fraserway will proof read the brochure pages pertaining to our product; however, Fraserway does not accept responsibility for errors in the final document, grammatical or otherwise. In the case of such an error, the terms outlined and negotiated with the designated product manager will always prevail.

Redistribution

If the renter returns the vehicle to any location other than the location indicated on the rental contract, the renter agrees to pay regular rates plus applicable redistribution charge or towing charge.

Reimbursements for Inconvenience and lost Vacation Time

Customers are advised to report any problems with a rental vehicle at the earliest opportunity.
Reimbursements for inconvenience or lost vacation time will not be considered for unreported issues.

Refund/Repairs

All replacement parts or repairs in excess of $50.00 require prior authorization from Fraserway RV. Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the air conditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and no compensation for inconvenience will be given however if repairs on such appliances are done on the road by a customer, the repair cost will be refunded.

Renter’s Responsibility

Renter agrees by renter’s signature on the front of this agreement that renter has read, is aware of, and accepts full responsibility for and is bound by the terms and conditions contained in this agreement, which also consists of optional documentation provided to renter in connection with this agreement.

Right to refuse service

Fraserway RV LP reserves the right to refuse service.

Seatbelts

The number of passengers may not exceed the number of seatbelts while the vehicle is in motion.

Security Deposit

A pre-authorization of a major credit card (Visa, MasterCard or American Express) is required while the vehicle is rented. This also applies to rentals which include CDW. Cash rentals are not allowed.
In cases where the CDR Insurance is not purchased, Fraserway will block the full amount of the deductible ($7500) on the customer’s credit card.

Suitcase Storage

Fraserway RV Rentals offers free storage of luggage at owner’s risk.

Travel Restrictions
- Travel into Mexico is prohibited;
- Travel in Death Valley, California, is prohibited between June 1 and August 31;
- Non-public roads and off-road driving is prohibited at all times;
- Fraserway does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages.
- Travel to Newfoundland and Labrador is not recommended with C-XLarge or A30 motorhomes.
- Restrictions are in place for the following Northern roads:

  • BC:           -  Hwy 20 between Anahim Lake and Bella Coola – not allowed with C-XLarge or A30 Motorhomes (including wheelchair accessible motorhome)
  • Yukon:     - Canol Road (Hwy 6), North of Ross River – no insurance coverag
                     - Aishihik Lake Road – no insurance coverage
                     - Road between Dease Lake and Telegraph Creek – allowed with 4x4 trucks only
  • Alaska:    - Dalton Highway (Hwy 11), – Restriction in place between Coldfoot and Prudhoe Bay:
                        (allowed with 4x4 trucks only between June 15th and Sep 15th )
                     - McCarthy Road, between Chitina and McCarthy – no insurance coverage

Fraserway reserves the right to limit travel on any roads or road sections based on changing conditions. Terms regarding vehicle replacement in case of breakdowns or accidents which are outlined in our insurance conditions do not apply to the above mentioned roads.

In the event of an accident, FRASERWAY will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies FRASERWAY that the renter is not at fault, FRASERWAY agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.

Traffic Violations, Parking Fines and Toll Charges
The renter of the vehicle is fully responsible for all toll charges and fines or other consequences resulting from violation of traffic regulations, parking orders or prohibitions, or any other laws or regulations, during the rental. As a courtesy, Fraserway will ensure that tickets and fines are paid in timely fashion if the renter provides the ticket and payment. For any tickets, fines or tolls that are processed after completion of the rental agreement, Fraserway reserves the right to charge an administration fee of up to $25.00 in addition to the amount of the charges and/or fine and associated costs. All fees will be charged to the renter’s credit card and the renter will be notified by e-mail or mail. Customers are encouraged to inform Fraserway of any potential toll charges or fines upon drop off to avoid the administration fee.

Trucks And Campers
The camper may not be removed from the truck at any time. Insurance coverage is void for all damages incurred as a result of removing the camper from the truck.

Child Seat Guidelines

Please note that this document serves as a guideline only. There can be variations as the vehicle categories can consist of numerous different vehicle models. No specific vehicle model can be confirmed in advance or guaranteed at any time.

  Infant Seat Child Seat Booster Seat
Age  0-1 1-4 4-9
Weight Up to 9 kg  9-30 kg

Under 18kg

Over 18kg

Direction Facing

Rear

Rear if under 9kg

Front-facing child seat Booster seat

Rear or Front, if over 9kg

Front, if over 18kg

no car seat required for children over 145 cm

NOTE: Children within weight range 9 kg to 18 kg should be kept rear-facing as long as possible.
(Source: BCAA road-safety / child-passenger-safety)

Please note that it is not illegal for children to sit in the dinette seats without booster seats, fastened with lap belts only. The purpose of the booster seat is to raise the seating level of the child in order to avoid the seat belt being at throat level, thus eliminating the danger of choking the child during brisk braking. In vehicles that are equipped with lap belts only, such as the C-XLarge motorhome, this risk is not present. Therefore children of approx. 5 years of age or above, would be allowed to sit in the dinette seat fastened with a lap belt only. However, please note that it is ultimately up to the customer to decide. Fraserway RV Rentals will offer guidelines but will not make any decisions in this regard.
 

Transfers
Due to the fact that proper social distancing cannot be ensured on our shuttle buses, combined with the fact that at this time all RVs are rented by locals, we will not be offering shuttle transfers until further notice. Free parking options are available at many of our rental locations and we encourage customers to make use of this option. 

Liability Coverage / Deductible Reducer and Waiver Agreements

1. LIABILITY COVERAGE

FRASERWAY maintains liability coverage on all its rental vehicles to a maximum of CAD $5,000,000.00 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by FRASERWAY have been followed. Premiums for this Basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance. Reduction and waiver agreements are subject to the express terms of this rental contract and are null and void if any of the terms of the rental agreement are breached.

2. CDR – COLLISION DEDUCTIBLE REDUCTION AGREEMENT

(Minimum charge of $182.00 will apply regardless of rental duration)

(Not available for rentals originating in Whitehorse between November 01 and March 31)

A collision deductible reducer is available for CAD $26.00 per day to a maximum of CAD $780.00 per rental and provides
the following benefits:

A. Optional CDR reduces the renter’s responsibility for damages from CAD $7,500.00 to CAD $750.00 per occurrence (exceptions are listed under clause #4).

B. CDR will guarantee the renter a replacement vehicle when the renter’s vehicle becomes inoperable due to damage, even if the renter is at fault (unless the damage is a direct result of negligence, misuse or violation of restrictions). The replacement vehicle will be delivered to a location agreed upon by FRASERWAY and the renter and will be dispatched within 24 hours from the time the renter notifies FRASERWAY that the renter’s vehicle has become inoperable. Delivery will be limited to a province/state, which borders the province in which the renter took delivery of the renter’s vehicle. FRASERWAY is not obliged to deliver van conversions, C-Large, C-XLarge, MH27-SW, or A-Luxury or Overlander motorhomes to the Yukon, Northwest Territories, Nunavut, Newfoundland, Labrador or Alaska. Any expenses for accommodation, food etc. are the renter’s responsibility if the damage or breakdown is the renter’s fault.

C. Damages and deductibles are subject to applicable taxes.

D. In case the CDR is not purchased, Fraserway reserves the right to block the full deductible amount of $7,500 on the
customer’s credit card (VISA, MC or AMEX).

E. The following damages are covered under the CDR Reduction agreement (see exceptions under clause #4):

  • Motor vehicle accidents / Collision (including roof and underbody);
  • Hit and Run / Vandalism / Vehicle theft / Fire;
  • Damage due to break ins;
  • Tire damages;
  • Windshield damage;
  • General glass damage;
  • Impact with an animal;
  • Damages caused by back-up maneuvers;
  • Damages caused as a result of a natural disaster (hail, floods, storms);
  • Damages to the interior of the vehicle;
  • Replacement cost for lost keys or keys locked inside the vehicle.

3. CDW – COLLISION DEDUCTIBLE WAIVER AGREEMENT

(Minimum charge of $91.00 will apply regardless of rental duration)

(Not available for rentals originating in Whitehorse between November 01 and March 31)

CDW is available for CAD $13.00 per day. CDW reduces the renter’s responsibility for damages covered by the CDR agreement from CAD $750.00 to ZERO. This agreement is available only in combination with the CDR agreement.

The following damages are covered under CDW with $0.- (ZERO) deductible (exceptions are listed under clause #4):

  • Motor vehicle accidents / Collision (including roof and underbody);
  • Hit and Run / Vandalism / Vehicle theft / Fire;
  • Damage due to break ins;
  • Tire damages;
  • Windshield damage;
  • General glass damage;
  • Impact with an animal;
  • Damages caused by back-up maneuvers;
  • Damages caused as a result of a natural disaster (hail, floods, storms);
  • Damages to the interior of the vehicle;
  • Replacement cost for lost keys or keys locked inside the vehicle.

4. Exceptions to all coverage:

All coverage agreements including CDR and CDW are null and void in the event of the following occurrences:

  • Damage was caused as a result of negligence / willful damage;
  • Damage was caused as a result of people using the vehicle without permission (not registered on the rental agreement);
  • Failure to maintain proper fluid levels;
  • Damages caused by using the wrong fuel or wrong fluids;
  • Failure to maintain proper tire pressure;
  • Damage due to misuse of the brakes (overheating), transmission or any other parts of the power train;
  • Damage due to violation of restricted travel areas (see clause #21 in our terms & conditions);
  • Damages caused by ignoring height restrictions and other road signs;
  • Damages caused by driving with the awning and/or slide-out extended;
  • Driving under the influence of alcohol, drugs and/or other substances;
  • Damages caused as a result of travelling on ice roads;
  • Damages caused as a result of the use of snow chains;

For all damages exceeding an estimate amount of $2,000.- which are exempt from coverage under our deductible agreements under clause #29, a replacement vehicle will be dispatched only once full payment in the amount of the damage estimate has been received. Additional charges or refunds (if applicable) will be processed once the actual repair cost has been determined.

Charges for towing or recovery of a vehicle not arranged through Roadside Assistance (Ford / Dodge / Chevrolet) are not
covered under the CDR or CDW agreement unless the renter can prove that contact with Ford / Dodge / Chevrolet was
established and service was declined.

Theft, loss or damage of personal property and personal injuries are the renter’s responsibility.

5. SECURITY DEPOSIT

A damage deposit equal to the amount of the deductible ($7,500 or $750) is required at the time of departure, authorizing the
amount on a major credit card (VISA, MC or AMEX).

In the event of an accident, FRASERWAY will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies FRASERWAY that the renter is not at fault, FRASERWAY agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.

6. EXCHANGE RATE VARIATIONS

Fraserway cannot be held responsible for exchange rate variations while a security deposit is being held.

7. INSURANCE COVERAGE THROUGH A THIRD PARTY

If the renter is covered for damages through a third party insurer, he/she agrees to pay Fraserway for all damages upon return. It is the renter’s responsibility to re-claim the amount from his/her third party insurer, Fraserway will not claim the amount on the customer’s behalf. It is the renter’s responsibility to examine his/her own policy to ensure that all damages are covered.

8. REPORTING OF DAMAGES / ACCIDENTS

Any damages and/or injuries involving a third party (vehicle, person and/or property) must be reported to the police immediately. All damages must be reported to Fraserway as soon as possible.

Winter Rentals

The following information is provided to all renters who are travelling during a time of the year where freezing temperatures are a risk. We kindly ask you to read these directions carefully and sign the document in acceptance.

Vehicles are winterized:
Please note that all vehicles departing between October 01 – April 30 may be subject to winterization. The decision will be based on the projected temperatures at the time of departure and the weather forecast. If the vehicle is winterized, it will have no water on board. You will have to supply external water jugs and the shower will not be usable. If you wish to use the toilet you will need to carry plumbing anti-freeze (not to be confused with motor vehicle anti-freeze) with you to ensure the liquids will not freeze in the tank. The same goes for the sinks (grey water). If you are planning on draining any liquids down the grey water tank please
note: a cup of antifreeze will be required after each use to ensure no water is freezing in the p-trap and the tanks cannot be more than 50% full (leaving enough air for expansion in the event the contents freeze after all). As all public dump stations will be closed, a dumping fee of $25 will be levied upon return if the grey- or black water tank have been used.

Batteries:
Please be aware that batteries drain much faster in cold weather. The camper batteries are connected to several appliances and electrical systems in your camper and therefore have to be kept charged up at all times. In order to keep your batteries at a working level the vehicle needs to be plugged in to an electrical power outlet each night. Therefore please plan your trip accordingly and ensure that 110V plug-ins are available at your destination for the night.

Furnace:
One of the most important features in your camper during the winter months is your furnace. Your furnace is running on propane but the automatically connected ventilator for distributing the heat inside the camper is drawing its power from your batteries (a night without being plugged in while your furnace is running might drain your batteries enough to prevent them from functioning properly. Once batteries are depleted they will no longer accept charges and need to be connected to a special external charger for 5-6 days before they are able to hold any charge).

Propane:
Several appliances are running off your propane supply:
Stove top, oven (if applicable), refrigerator and as mentioned above – the furnace.
Supplied propane on board varies from 32l – 87l depending on the vehicle type and will likely not last for your entire trip (especially because the furnace will be drawing a lot of propane). Therefore another important point to implement into your planning stage for winter camping is possible locations to refill your propane supply along your planned route.
IMPORTANT: Propane transforms to a liquid state at approximately -42°C (-44°F), which will render all propane-operated appliances inoperative. It is important to note that while driving, the wind chill may cause propane to cool down further below the actual outside temperature, and may therefore liquefy faster than expected.

Engine Block Heater:
Once temperatures drop below -20°C, starting the engine may become more difficult. As these winter temperatures are common in several regions of Canada, all our vehicles are equipped with an engine block heater. A block heater warms the engine to increase the chances for the engine to start as well as warm up your vehicle faster than it normally would in extremely cold weather.

We will supply you with an extension cord at time of pick up to plug in your engine block heater whenever temperatures are falling below -20°C, particularly when parked for a longer time period (i.e. overnight).
Your block heater is connected to a power cord routed through the vehicle's grill and needs four hours to warm up the engine before it is started.

Generator:
If your vehicle is equipped with a built-in generator, please bear in mind that generators may not start in cold temperatures and are therefore not a safe back up to rely on for producing 110V and recharging your camper batteries.

Attention:
If forecasted temperatures are below -35°C we keep the right to cancel the booking for safety reasons (with a full refund of your rental cost). Extreme temperatures may cause a lack of pressure in the propane tank and may prevent your furnace and other appliances from working properly.

In case of Emergency
In case of an Accident:

  • Make sure that any involved parties are ok. Any injuries should be taken care of ASAP.
  • Call the police and/or ambulance (if necessary), dial 911, and then inform Fraserway RV.
  • Exchange information with the affected parties.
  • Try to record everything on the scene using the accident report from your binder.
  • Your notes should include name, address, phone number, insurance company, policy number, driver license number and license plate number for the driver and the owner of each vehicle. If the driver's name is different from the name of the insured, establish what the relationship is and take down the name and address for each individual. Also include a written description of each vehicle, including year, make, model and color — and the exact location of the collision and how it happened, and ideally the names and badge numbers of all emergency personnel.
  • Take pictures if possible. Use your camera to document the damage to all the vehicles. Keep in mind that you want your photos to show the overall context of the accident. If there were witnesses, try to get their contact information; they may be able to help you if the other drivers dispute your version of what happened.
  • File an accident report with the police, and report the claim to your own credit card company or insurance company.

Vehicle Recovery / Towing:

If you find yourself in a situation where your rental vehicle is stuck in mud, snow or in a ditch, please note that Roadside Assistance may partly or fully cover the cost of recovering and /or towing the vehicle. Costs for arranging a tow truck directly with a towing company can be enormous.
Any charges for towing or recovery of a vehicle not arranged through Roadside Assistance (Ford / Dodge / Chevrolet) are not covered by CDR or CDW agreements unless the renter can prove that contact with Ford / Dodge / Chevrolet was established and service was declined.

Vehicle Breakdown and Appliances failure:

In the unlikely event of an accident or breakdown we would like to ask you to do the following:

Engine related issues:
- For minor issues, e.g. keys locked inside the vehicle or an empty engine battery, call (Ford, Chevrolet or Dodge) Roadside Assistance. They will send a contractor who will be able to unlock or jump start the vehicle for you.
- In case of an engine failure you may contact (Ford, Chevrolet or Dodge) Roadside Assistance, however we recommend contacting Fraserway RV first. Depending on your location and the time of the breakdown, we will decide whether the vehicle should be towed to a dealer for repair or if we will send a replacement vehicle before towing the broken down vehicle.

Coach related issues:
- If you encounter any problems with the coach itself, e.g. problems with the fridge, furnace, stove, air conditioner, water supply, waste water tanks etc. please contact either your nearest Fraserway RV location during office hours, or call the toll free emergency number after hours.

Flat Tires:
- Roadside assistance does not always offer to replace a damaged tire, they might only offer to tow the vehicle to the closest dealer. If this is the case, please contact your nearest Fraserway RV location during office hours or call the toll free emergency number after hours, as we are often able to arrange a service call trough a tire company directly. You can also call the KalTire emergency line.

Emergency Contact:

Before calling Roadside Assistance or Fraserway RV, please have the Fraserway RV contract and odometer reading at hand.

Roadside Assistance (Ford / Dodge / Chevrolet): For everything related to engine problems, towing, vehicle recovery, flat tires and lockout service.

Fraserway RV Breakdown Assistance: For all vehicle related emergencies which require immediate assistance (see hours below).

KalTire 24-hour Emergency Road Service: For tire related problems after business hours (only if Roadside Assistance declines service)

 
  Phone No. / Email Monday - Friday Saturday Sunday/Holiday

FRASERWAYON ROAD
SUPPORT SERVICE

(Available May 01 – Oct 15)

1-866-535-6601

onroadsupport@fraserway.com

24/7
24/7 24/7
Police/Ambulance 911 24/7 24/7 24/7
Ford Roadside Assistance Within Canada:
1-800-665-2006
Within the U.S
1-800-241-3673
24/7 24/7 24/7
Dodge Roadside
Assistance
Canada:
1-800-363-4869
Within the U.S
1-800-521-2779
24/7 24/7 24/7
Chevrolet/GMC Roadside
Assistance
Within Canada:
1-800-268-6800
Within the U.S
1-800-243-8872
24/7 24/7 24/7
KalTire 24-Hour Roadside
Assistance
Within Canada:1
1-888-525-8473
Within the U.S
Not available in
the U.S.
24/7 24/7 24/7

Please note that these phone numbers are toll-free from a Canadian land line. If you call from your cell phone, your phone
provider may charge a fee, which we have no influence on.

When calling Roadside Assistance:

1. You will first be asked to provide the vehicle’s VIN number (Vehicle Identification Number). The VIN number can be found either on your contract, on the vehicle registration papers or on the dash-board of your vehicle close to the windshield (driver side).
2. You will be asked to provide the odometer reading of your vehicle
3. You will be asked to provide the exact location of your vehicle, street name, crossroad; provide as many details as possible.
4. It will be important that you mention to the Ford call centre agent that you are driving a motorhome. If you are renting a truck-camper, make sure you mention that there is a camper loaded onto the truck. The approximate length of the vehicle may also be important.
5. You will be asked to leave a contact number. If you have no access to a public phone and no cell phone reception, it is especially important that you describe as clearly as possible where the vehicle is located.
6. Roadside Assistance will then send a tow truck to your location as soon as possible. In remote locations this may take up to a few hours, however Roadside Assistance will usually provide you with an Estimated Time of Arrival.
7. Notify Fraserway RV; depending on the nature of the problem it will be decided whether or not a replacement vehicle will be dispatched.

Terms of booking on this website
The following terms relate to the booking service provided to you on this website. The booking service includes this website, the software associated with the site and the facility to enter into transactions with certain parties whose content appears on the site. You agree to these terms with us in respect of the booking service, in addition to the terms of your rental above which apply directly between you and your chosen third party travel provider ("Third Party Provider").

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a Third Party Provider’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage or for any accident, injury, delay or loss of enjoyment arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

Your rental and use of a vehicle booked through our site will be governed by the terms of the rental agreement with the Third Party Provider. The rental agreement and any other documentation provided to you by the Third Party Provider is between you and the Third Party Provider and we will not be liable to you or to any third party in any way in relation to that agreement or your vehicle or rental service where your booking has been properly processed by us. We are not responsible or liable to you for (i) the acts or omissions of the Third Party Provider in respect of your booking or in the course of delivering the rental service to you; or (ii) any disputes in respect of your booking with that Third Party Provider or that service, except in each case to the extent that responsibility for those matters may be imposed on us by applicable law.

While we will make reasonable efforts to ensure we are representing only reputable Third Party Providers, we make no warranty about the fitness suitability of any Third Party Provider product or service and will not accept responsibility for the quality fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant Third Party Provider at the earliest possible time. This will allow the Third Party Provider to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our Third Party Providers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a Third Party Provider.

Where we are liable to you terms and conditions, our total liability to you will be limited to (at our option) resupply of the booking service provided to you or the dollar amount of the deposit we received from you in relation to your booking. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will availability confirm your booking email you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the Third Party Providers terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Third Party Provider in order for them to provide the requested rental services to you.

Amendments
Please note that some Third Party Providers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the Third Party Provider. In addition to the alteration policy of the Third Party Provider stated in their terms, the following charges will apply in respect of our booking service relating to that amendment:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A Third Party Provider can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund and Cancellation Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds, credits or cancellation charges that apply are detailed in the terms and conditions of the Third Party Provider of your selected vehicle. In the event you are unsatisfied with our booking service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the Third Party Provider.

Sometimes a booking may need to be cancelled because of circumstances beyond either party’s control. For example, a weather event, public health event (including epidemic / pandemic), medical emergencies, strike, terrorist act, governmental, regional or local authority restrictions (such as restrictions on movement due to the COVID-19 pandemic) or a change in law). If this occurs, your entitlement to a credit or refund will be as provided in your Third Party Provider’s terms and conditions.

You agree that you will raise and resolve any dispute over refunds or cancellations in respect of your booking (whether initiated by you, the Third Party Provider or by circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) directly with the Third Party Provider. Once you have made payment for your booking, you must not seek to reverse or cancel such payment through your card issuer or its agents without our prior consent.

We shall only be liable to provide a refund to you (whether that cancellation is initiated by you, the Third Party Provider or due to circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) to the extent that we actually receive a refund from the relevant Third Party Provider. Where refunds are due to you from a Third Party Provider, we will provide reasonable assistance to you in claiming such funds from that Third Party Provider. In that situation, you authorise us to seek such refunds from the travel provider directly and on your behalf.

Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 12 weeks. This is beyond our control.

We are not responsible (including in negligence) to you for any failure or delay on the part of any Third Party Provider in providing travel products to you where the booking has been properly processed.


Fraserway RV Rentals Rental Terms for travel between 24-Jul-2020 and 31-Dec-2050

Cancellations fees for all 2020 bookings cancelled on or after June 20th 2020 will be waived.

Please note that due to extremely high work volume in our reservations department, cancellation confirmations may be delayed by multiple days.

CORONA GUARANTEE - In an effort to boost consumer confidence in future travel, we are waiving cancellation fees for all 2021 bookings placed by December 31st 2020, regardless of the cancellation date.

Temporary Cancellation and rebooking policy:

The following policies will apply as long as the travel bans between Canada and the customer’s country of origin are in effect:

  • Cancellation fees are waived for 2020 bookings placed between March 7th and July 31st 2020, for any pick up date in 2020 + tax flat fee.

Note: Relocation specials are excluded from this offer.

Example:

Original Booking Rebooked to departure and return in September / October
21 night rental with departure and return in April/May 2020, invoice amount = $1500.- New invoice amount = 1500.-, if departure date is on or after Sep 1st 2020 and rental duration is 21 nights
21 night rental with departure in April/May and return in June 2020, invoice amount = $2000.- New invoice amount = $2000.- or current September / October rate, whichever amount is lower.
21 night rental with departure in April/May and return in May/June, invoice amount = $2,000.- 23 night rental = $2000.- + 2 additional nights at September/October rate
21 night rental with departure in April/May and return in May/June, invoice amount $2,000.- 18 night rental with departure in September/October, new invoice amount = $2000.- or current September/October rate, whichever amount is lower (e.g. invoice will not be recalculated to 18 nights based on May rate).

*This offer is valid until further notice. We reserve the right to discontinue this offer at any time.


Payment
A non-refundable deposit will be taken from your nominated credit card at time of booking confirmation. This percentage of the total fees will vary depending on the number of days your booking is placed before travel commencement. You can pay with Visa/Mastercard. The balance payment due will be deducted from your nominated credit card 35 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your credit card card.

If you are booking within 35 days of travel the entire cost of the rental will be transacted from your nominated credit card at time of booking confirmation.

Note on foreign currency bookings: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to CAD$.

Some charges may be payable directly to your rental station upon arrival, these will be itemised as such in your breakdown of pricing if and where applicable. Payment for some additional items like physical extras (chairs, camping equipment) or additional insurance covers may be payable on arrival.  If so these will be itemised as such. All changes and cancellation charges are subject to taxes.

Travel Insurance

The supplier strongly recommends that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

The quoted price includes:

- Standard insurance with an excess $7500. See below for excess reduction
- Free storage of luggage at owner's risk
- Additional drivers
- Rates are in CAD$
- Rates are subject to change without notice

The quoted price excludes:

- Excess Reduction Options
- Fuel & LPG cost
- One way fees
- State Taxes
- Convenience kits (linen/bedding), pre-paid mileage and other additional extras are available at an extra cost
- Rental rates do not come with free kms. You can purchase discounted mileage packs on this website.

Hours of Operation:

  Vancouver Calgary Edmonton Whitehorse Toronto Halifax
Monday - Friday  8:30AM – 5PM  8:30AM – 5PM  8:30AM – 5PM  8:30AM – 5PM  8:30AM – 5PM  8:30AM – 5PM
Saturday ***  8:30AM – 4PM  8:30AM – 4PM  8:30AM – 4PM  8:30AM – 4PM  8:30AM – 4PM  8:30AM – 4PM
Sunday 9AM – 3PM* Closed Closed 9AM – 5PM** Closed Closed

* The Vancouver station will be open on Sundays from May 3rd until September 27th 2020.
** The Whitehorse station will be open on Sundays from May 24th until September 27th 2020. Same day pick-up cannot be guaranteed if Condor flights are delayed. We strongly recommend customers to book one hotel night as a precaution.
*** Saturdays between Nov 01st – March 31st on request only 

All Fraserway RV Rentals offices are closed on the following statutory holidays in 2020-2021:
New Year’s Day: January 1
Family Day (BC, ON and AB): February 17, 2020; February 15, 2021; February 21, 2022
Good Friday: April 10, 2020; April 2, 2021; April 15, 2021 
Victoria Day: May 18, 2020; May 24, 2021; May 23, 2022 
Canada Day: July 1
Civic Holiday (AB, BC, SK, ON, NB, NU): August 3, 2020; August 2, 2021; August 1, 2022
Labour Day: September 7, 2020; September 6, 2021; September 5, 2022
Thanksgiving: October 12, 2020; October 11, 2021; October 10, 2022 
Remembrance Day: November 11
Christmas Day: December 25
Boxing Day: December 26

Winter Closures   
Vancouver  Dec 23 2020 – Jan 04 2021
Calgary   Dec 23 2020 – Jan 04 2021
Edmonton  Dec 23 2020 – Jan 04 2021
Whitehorse  Dec 12 2020 – Jan 17 2021
Halifax   Dec 23 2020 – Jan 04 2021
Toronto  Dec 01 2020 – Jan 31 2021 



All Inclusive Package
This All Inclusive Package includes a few items and fees to get you ready for the road. The pack includes convenience kits, preparation fee and CDR (Collision Deductible Reducer). The CDR will reduce the renters responsibility for damages from $7500 to $750 if you have an accident. Please note that taxes are not included and are payable at time of pick up. (Not available for rentals originating in Whitehorse between November 01 and March 31)

All Inclusive Package with Unlimited Kilometres
This All Inclusive Package includes a few items and fees to get you ready for the road. The pack includes unlimited kilometers, convenience kits, preparation fee and CDR (Collision Deductible Reducer). The CDR will reduce the renters responsibility for damages from $7500 to $750 if you have an accident. Please note that taxes are not included and are payable at time of pick up. (Not available for rentals originating in Whitehorse between November 01 and March 31)

Taxes
All charges are subject to Federal and Provincial taxes. The departure city determines the amount of tax due on one-way rentals. Taxes are subject to change.
At the time of printing, these taxes are as follows:

British Columbia - 12% (5% GST + 7% PST)
Alberta - 5% GST
Yukon - 5% GST
Nova Scotia - 15% HST (PST + GST combined)
Ontario - 13% HST (PST + GST combined)

Preparation Fee

This mandatory one-time fee is charged per unit/rental and includes the following:
- Initial propane fill
- Toilet chemicals
- 2 rolls of biodegradable toilet paper
- Fresh water & sewer hoses
- Rubber gloves
- Basic tool set
- Spare 15 Amp fuses

Convenience Kits

These vehicle and personal kits are available per person/rental and include:
- Pots, pans and kettle
- Dinner set
- Cutlery set
- Steak knives
- Coffee cups/glasses
- One extra dinner set (guest)
- Mixing bowls
- Assorted kitchen utensils
- Cutting board
- Strainer
- Food savers
- Coffee filter and thermos
- Tea pot
- Oven dish
- Can opener
- Salt+Pepper shakers
- Cork screw
- Ice cube tray 
- Trivets
- Garbage can
- Bucket
- Pail/broom and dust pan
- Clothes hangers
- Clothes line / clothes pins
- Gas lighter
- Comforter in duvet cover
- Pillow and pillow case
- Bed sheet
- Fleece blanket
- Dish towels / sponge / soap
- Towels/body soap
- Basic tool set
- Flashlight
- Toaster
- Axe
- Lawn chair

NOTE: Convenience kits for children age 12 and under are free; valid if convenience kits for all accompanying adults are paid in full.

Miscellaneous Rentals (can be added as extra items at time of booking)

GPS Navigation
WiFi Hotspot (Please note that the WiFi is only supported in some areas, not in the United States)
Electric Heater
Levelling blocks (set of 2)
Bikes
Bike Rack
Infant Seat (rear-facing)
Child Seat (front-facing
Booster Seat

Notes:
Bicycles provided by Fraserway RV are regular road bikes only and not suitable for heavy duty off-road use.
Bikes and bike racks must be booked in advance and are subject to availability.
No child bike-seats or children bikes available. Child seats cannot be installed on our bikes.

Availability

Every effort is made to ensure that the vehicle reserved will be available. However, if due to unavoidable circumstances the reserved vehicle is not available, Fraserway RV Rentals reserves the right to substitute that vehicle with a vehicle of equal or greater value. Subsequent expenses (additional ferry costs, gasoline, etc.) are the sole responsibility of the renter.
NOTE: In a case where the reserved vehicle type is not available, Fraserway reserves the right to select a suitable alternative.

Cancellation Charges for individual reservations
Upon confirmation that your selected vehicle is available a non refundable booking deposit will be taken from your nominated credit card. In addition to this the following cancellation fees apply: Cancellation

  • anytime after confirmation: 10% of nightly rental rate (and oneway fee if applicable)
  • 34 to 48 days prior to departure: 20% of nightly rental rate (and oneway fee if applicable)
  • 18 to 33 days prior to departure: 80% of nightly rental rate (and oneway fee if applicable)
  • 1 to 17 days prior to departure or on the day or no show: 100% of nightly rental rate (and oneway fee if applicable)
  • One-way rentals: CAD$300 in addition to applicable cancellation fee

Note: Changes to bookings must be reported to our reservations department prior to client’s departure.
 

Cancellation of Group Reservations

The initial deposit paid is non-refundable. In addition to forfeiting your deposit. For group hires, the following cancellation fees will apply:

  • Over 93 days prior to departure: CAD$50 per vehicle
  • 34 to 92 days prior to departure: CAD$300 per vehicle
  • 0 to 33 days prior to departure: Individual reservation fee
  • One-way rentals: CAD$300 in addition to applicable fee

Note: Cancellation charge not to exceed the full amount of the rental. Cancellation fees are subject to applicable taxes.

Changes
First change: No charge
Any time after the first: CAD$30 each
Please note: these are the fees set out by Fraserway in addition to those on the website amendment fees.

All changes and cancellation charges are subject to taxes.
In the event of a date change, the new travel dates must fall within the same calendar year. Moving the rental date to the following calendar year will be treated as a cancellation and will be subject to fees.
The cancellation fee applied will be based on the originally requested travel dates.

Fraserway shall assume no liability whatsoever in the event a booking or rental is cancelled, rescheduled, changed, postponed or interrupted due to a fortuitous event, act of God, unforeseen occurrence or any other event that renders performance of the rental impracticable, illegal or impossible.

Cleaning of Vehicles

All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of $50 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by Fraserway staff will result in a $35 service charge. Outside washing is not required, unless the check-in procedure cannot be performed due to dirt on the vehicle. We recommend that “Northern Travelers” wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in.
Smoking is not allowed in any of our vehicles. Fraserway reserves the right to charge an additional cleaning fee of $250.00 if a vehicle returns smelling of smoke.

Currency

All rates and quotes are in Canadian dollars.

Driver’s license requirements

A valid driver’s license from the country of residence is mandatory. Drivers must be 25 years or older, no maximum age limit. An international driver’s license (IDP, see below) is recommended but is only valid in combination with the national driver’s license.

International Driving Permit
The IDP is a special license which allows motorists to drive internationally, which is valid only when accompanied by a valid driver’s license from their country. Fraserway does not require an IDP, but recommends renters having one in case they get stopped by the police. Driver’s licenses that are not printed in Latin alphabet require an international driving permit in English language, and Fraserway does not accept responsibility if law enforcement refuses to accept a license on the basis of not being accompanied by an IDP.

Drop Off

08:30 AM to 11:30 AM (noon), inspection ready. Sufficient time should be allowed for packing suitcases and cleaning vehicles.
Late returns are not allowed without Fraserway’s permission. If the vehicle is returned late without Fraserway’s permission, overtime hours are charged up to a maximum of 4 times the daily retail rate.

Early Return

Fraserway RV Rentals will not give any refunds for rentals returned prior to the arranged drop off date.

Final Audit

All charges are subject to a final audit. If renter is overcharged or undercharged the renter will pay the corrected amount or receive a refund.

Fuel

The vehicle has to be returned with a full tank of fuel. If the renter does not refuel, the renter agrees to pay for having the vehicle refueled at a rate of $3.00 per litre.

Groups

Reservations for four or more vehicles traveling together are considered a group booking. The supplier encourage groups to travel in non-peak periods and will provide an attractive quote if at least 2/3 of the time traveled is in non-peak periods. For groups with more than 20 participants, special coach transfer arrangements may have to be made. Cost for the coach transfer will be at the booking agent’s expense. Fraserway is not able to accommodate large group bookings during the months of July and August.

International Driving Permit

The IDP is a special license which allows motorists to drive internationally, when accompanied by a valid driver’s license from their country. Fraserway does not require an IDP, but recommends renters having one in case they get stopped by the police.

Large Events

Use of rental vehicles for any large outdoor event may be subject to an additional deposit or surcharge. Vehicles for festivals and events must be explicitly requested at time of reservation. Restriction: Attendance of the Burning Man Festival with our vehicles is not allowed. Failure to comply with this restriction will result in a penalty of a minimum of $5,000.-, void of CDR and CDW and renter’s responsibility for all costs involved (including, but not limited to, damage and cleaning).

Northern Travel

Traveling to the Yukon, NWT, Nunavut, Labrador, Newfoundland or Alaska (U.S.) is permitted when disclosed in advance. FRASERWAY will not deliver Van conversions, C-Large, C-XLarge, MH27-SW, A-30 or Adventurer 4 motorhomes to the Yukon, Northwest Territories, Nunavut, Labrador, Newfoundland or Alaska. We do not recommend travel to these areas with C-XLarge, A30 or MH27SW motorhomes.

Pets (Dogs only)

On request only. A charge of $100.00 per dog will apply.

Pick Up

Vehicles can be collected at our rental stations from Monday to Saturday between 08:30 AM and 3:00 PM local time (on Sundays at selected stations). 
Please note that we do not allow pick-ups on the same day of arrival on an overseas flight. It is required that the clients stay at a hotel for the first night. Clients making their own way to the station are advised to inform the rental depot of their scheduled arrival time at least one business day in advance.

Proof Read Brochure Pages

Fraserway will proof read the brochure pages pertaining to our product; however, Fraserway does not accept responsibility for errors in the final document, grammatical or otherwise. In the case of such an error, the terms outlined and negotiated with the designated product manager will always prevail.

Redistribution

If the renter returns the vehicle to any location other than the location indicated on the rental contract, the renter agrees to pay regular rates plus applicable redistribution charge or towing charge.

Reimbursements for Inconvenience and lost Vacation Time

Customers are advised to report any problems with a rental vehicle at the earliest opportunity.
Reimbursements for inconvenience or lost vacation time will not be considered for unreported issues.

Refund/Repairs

All replacement parts or repairs in excess of $50.00 require prior authorization from Fraserway RV. Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the air conditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and no compensation for inconvenience will be given however if repairs on such appliances are done on the road by a customer, the repair cost will be refunded.

Renter’s Responsibility

Renter agrees by renter’s signature on the front of this agreement that renter has read, is aware of, and accepts full responsibility for and is bound by the terms and conditions contained in this agreement, which also consists of optional documentation provided to renter in connection with this agreement.

Right to refuse service

Fraserway RV LP reserves the right to refuse service.

Seatbelts

The number of passengers may not exceed the number of seatbelts while the vehicle is in motion.

Security Deposit

A pre-authorization of a major credit card (Visa, MasterCard or American Express) is required while the vehicle is rented. This also applies to rentals which include CDW. Cash rentals are not allowed.
In cases where the CDR Insurance is not purchased, Fraserway will block the full amount of the deductible ($7500) on the customer’s credit card.

Suitcase Storage

Fraserway RV Rentals offers free storage of luggage at owner’s risk.

Travel Restrictions
- Travel into Mexico is prohibited;
- Travel in Death Valley, California, is prohibited between June 1 and August 31;
- Non-public roads and off-road driving is prohibited at all times;
- Fraserway does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages.
- Travel to Newfoundland and Labrador is not recommended with C-XLarge or A30 motorhomes.
- Restrictions are in place for the following Northern roads:

  • BC:           -  Hwy 20 between Anahim Lake and Bella Coola – not allowed with C-XLarge or A30 Motorhomes (including wheelchair accessible motorhome)
  • Yukon:     - Canol Road (Hwy 6), North of Ross River – no insurance coverag
                     - Aishihik Lake Road – no insurance coverage
                     - Road between Dease Lake and Telegraph Creek – allowed with 4x4 trucks only
  • Alaska:    - Dalton Highway (Hwy 11), – Restriction in place between Coldfoot and Prudhoe Bay:
                        (allowed with 4x4 trucks only between June 15th and Sep 15th )
                     - McCarthy Road, between Chitina and McCarthy – no insurance coverage

Fraserway reserves the right to limit travel on any roads or road sections based on changing conditions. Terms regarding vehicle replacement in case of breakdowns or accidents which are outlined in our insurance conditions do not apply to the above mentioned roads.

In the event of an accident, FRASERWAY will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies FRASERWAY that the renter is not at fault, FRASERWAY agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.

Traffic Violations, Parking Fines and Toll Charges
The renter of the vehicle is fully responsible for all toll charges and fines or other consequences resulting from violation of traffic regulations, parking orders or prohibitions, or any other laws or regulations, during the rental. As a courtesy, Fraserway will ensure that tickets and fines are paid in timely fashion if the renter provides the ticket and payment. For any tickets, fines or tolls that are processed after completion of the rental agreement, Fraserway reserves the right to charge an administration fee of up to $25.00 in addition to the amount of the charges and/or fine and associated costs. All fees will be charged to the renter’s credit card and the renter will be notified by e-mail or mail. Customers are encouraged to inform Fraserway of any potential toll charges or fines upon drop off to avoid the administration fee.

Trucks And Campers
The camper may not be removed from the truck at any time. Insurance coverage is void for all damages incurred as a result of removing the camper from the truck.

Child Seat Guidelines

Please note that this document serves as a guideline only. There can be variations as the vehicle categories can consist of numerous different vehicle models. No specific vehicle model can be confirmed in advance or guaranteed at any time.

  Infant Seat Child Seat Booster Seat
Age  0-1 1-4 4-9
Weight Up to 9 kg  9-30 kg

Under 18kg

Over 18kg

Direction Facing

Rear

Rear if under 9kg

Front-facing child seat Booster seat

Rear or Front, if over 9kg

Front, if over 18kg

no car seat required for children over 145 cm

NOTE: Children within weight range 9 kg to 18 kg should be kept rear-facing as long as possible.
(Source: BCAA road-safety / child-passenger-safety)

Please note that it is not illegal for children to sit in the dinette seats without booster seats, fastened with lap belts only. The purpose of the booster seat is to raise the seating level of the child in order to avoid the seat belt being at throat level, thus eliminating the danger of choking the child during brisk braking. In vehicles that are equipped with lap belts only, such as the C-XLarge motorhome, this risk is not present. Therefore children of approx. 5 years of age or above, would be allowed to sit in the dinette seat fastened with a lap belt only. However, please note that it is ultimately up to the customer to decide. Fraserway RV Rentals will offer guidelines but will not make any decisions in this regard.
 

Transfers
Due to the fact that proper social distancing cannot be ensured on our shuttle buses, combined with the fact that at this time all RVs are rented by locals, we will not be offering shuttle transfers until further notice. Free parking options are available at many of our rental locations and we encourage customers to make use of this option. 

Liability Coverage / Deductible Reducer and Waiver Agreements

1. LIABILITY COVERAGE

FRASERWAY maintains liability coverage on all its rental vehicles to a maximum of CAD $5,000,000.00 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by FRASERWAY have been followed. Premiums for this Basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance. Reduction and waiver agreements are subject to the express terms of this rental contract and are null and void if any of the terms of the rental agreement are breached.

2. CDR – COLLISION DEDUCTIBLE REDUCTION AGREEMENT

(Minimum charge of $182.00 will apply regardless of rental duration)

(Not available for rentals originating in Whitehorse between November 01 and March 31)

A collision deductible reducer is available for CAD $26.00 per day to a maximum of CAD $780.00 per rental and provides
the following benefits:

A. Optional CDR reduces the renter’s responsibility for damages from CAD $7,500.00 to CAD $750.00 per occurrence (exceptions are listed under clause #4).

B. CDR will guarantee the renter a replacement vehicle when the renter’s vehicle becomes inoperable due to damage, even if the renter is at fault (unless the damage is a direct result of negligence, misuse or violation of restrictions). The replacement vehicle will be delivered to a location agreed upon by FRASERWAY and the renter and will be dispatched within 24 hours from the time the renter notifies FRASERWAY that the renter’s vehicle has become inoperable. Delivery will be limited to a province/state, which borders the province in which the renter took delivery of the renter’s vehicle. FRASERWAY is not obliged to deliver van conversions, C-Large, C-XLarge, MH27-SW, or A-Luxury or Overlander motorhomes to the Yukon, Northwest Territories, Nunavut, Newfoundland, Labrador or Alaska. Any expenses for accommodation, food etc. are the renter’s responsibility if the damage or breakdown is the renter’s fault.

C. Damages and deductibles are subject to applicable taxes.

D. In case the CDR is not purchased, Fraserway reserves the right to block the full deductible amount of $7,500 on the
customer’s credit card (VISA, MC or AMEX).

E. The following damages are covered under the CDR Reduction agreement (see exceptions under clause #4):

  • Motor vehicle accidents / Collision (including roof and underbody);
  • Hit and Run / Vandalism / Vehicle theft / Fire;
  • Damage due to break ins;
  • Tire damages;
  • Windshield damage;
  • General glass damage;
  • Impact with an animal;
  • Damages caused by back-up maneuvers;
  • Damages caused as a result of a natural disaster (hail, floods, storms);
  • Damages to the interior of the vehicle;
  • Replacement cost for lost keys or keys locked inside the vehicle.

3. CDW – COLLISION DEDUCTIBLE WAIVER AGREEMENT

(Minimum charge of $91.00 will apply regardless of rental duration)

(Not available for rentals originating in Whitehorse between November 01 and March 31)

CDW is available for CAD $13.00 per day. CDW reduces the renter’s responsibility for damages covered by the CDR agreement from CAD $750.00 to ZERO. This agreement is available only in combination with the CDR agreement.

The following damages are covered under CDW with $0.- (ZERO) deductible (exceptions are listed under clause #4):

  • Motor vehicle accidents / Collision (including roof and underbody);
  • Hit and Run / Vandalism / Vehicle theft / Fire;
  • Damage due to break ins;
  • Tire damages;
  • Windshield damage;
  • General glass damage;
  • Impact with an animal;
  • Damages caused by back-up maneuvers;
  • Damages caused as a result of a natural disaster (hail, floods, storms);
  • Damages to the interior of the vehicle;
  • Replacement cost for lost keys or keys locked inside the vehicle.

4. Exceptions to all coverage:

All coverage agreements including CDR and CDW are null and void in the event of the following occurrences:

  • Damage was caused as a result of negligence / willful damage;
  • Damage was caused as a result of people using the vehicle without permission (not registered on the rental agreement);
  • Failure to maintain proper fluid levels;
  • Damages caused by using the wrong fuel or wrong fluids;
  • Failure to maintain proper tire pressure;
  • Damage due to misuse of the brakes (overheating), transmission or any other parts of the power train;
  • Damage due to violation of restricted travel areas (see clause #21 in our terms & conditions);
  • Damages caused by ignoring height restrictions and other road signs;
  • Damages caused by driving with the awning and/or slide-out extended;
  • Driving under the influence of alcohol, drugs and/or other substances;
  • Damages caused as a result of travelling on ice roads;
  • Damages caused as a result of the use of snow chains;

For all damages exceeding an estimate amount of $2,000.- which are exempt from coverage under our deductible agreements under clause #29, a replacement vehicle will be dispatched only once full payment in the amount of the damage estimate has been received. Additional charges or refunds (if applicable) will be processed once the actual repair cost has been determined.

Charges for towing or recovery of a vehicle not arranged through Roadside Assistance (Ford / Dodge / Chevrolet) are not
covered under the CDR or CDW agreement unless the renter can prove that contact with Ford / Dodge / Chevrolet was
established and service was declined.

Theft, loss or damage of personal property and personal injuries are the renter’s responsibility.

5. SECURITY DEPOSIT

A damage deposit equal to the amount of the deductible ($7,500 or $750) is required at the time of departure, authorizing the
amount on a major credit card (VISA, MC or AMEX).

In the event of an accident, FRASERWAY will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies FRASERWAY that the renter is not at fault, FRASERWAY agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.

6. EXCHANGE RATE VARIATIONS

Fraserway cannot be held responsible for exchange rate variations while a security deposit is being held.

7. INSURANCE COVERAGE THROUGH A THIRD PARTY

If the renter is covered for damages through a third party insurer, he/she agrees to pay Fraserway for all damages upon return. It is the renter’s responsibility to re-claim the amount from his/her third party insurer, Fraserway will not claim the amount on the customer’s behalf. It is the renter’s responsibility to examine his/her own policy to ensure that all damages are covered.

8. REPORTING OF DAMAGES / ACCIDENTS

Any damages and/or injuries involving a third party (vehicle, person and/or property) must be reported to the police immediately. All damages must be reported to Fraserway as soon as possible.

Winter Rentals

The following information is provided to all renters who are travelling during a time of the year where freezing temperatures are a risk. We kindly ask you to read these directions carefully and sign the document in acceptance.

Vehicles are winterized:
Please note that all vehicles departing between October 01 – April 30 may be subject to winterization. The decision will be based on the projected temperatures at the time of departure and the weather forecast. If the vehicle is winterized, it will have no water on board. You will have to supply external water jugs and the shower will not be usable. If you wish to use the toilet you will need to carry plumbing anti-freeze (not to be confused with motor vehicle anti-freeze) with you to ensure the liquids will not freeze in the tank. The same goes for the sinks (grey water). If you are planning on draining any liquids down the grey water tank please
note: a cup of antifreeze will be required after each use to ensure no water is freezing in the p-trap and the tanks cannot be more than 50% full (leaving enough air for expansion in the event the contents freeze after all). As all public dump stations will be closed, a dumping fee of $25 will be levied upon return if the grey- or black water tank have been used.

Batteries:
Please be aware that batteries drain much faster in cold weather. The camper batteries are connected to several appliances and electrical systems in your camper and therefore have to be kept charged up at all times. In order to keep your batteries at a working level the vehicle needs to be plugged in to an electrical power outlet each night. Therefore please plan your trip accordingly and ensure that 110V plug-ins are available at your destination for the night.

Furnace:
One of the most important features in your camper during the winter months is your furnace. Your furnace is running on propane but the automatically connected ventilator for distributing the heat inside the camper is drawing its power from your batteries (a night without being plugged in while your furnace is running might drain your batteries enough to prevent them from functioning properly. Once batteries are depleted they will no longer accept charges and need to be connected to a special external charger for 5-6 days before they are able to hold any charge).

Propane:
Several appliances are running off your propane supply:
Stove top, oven (if applicable), refrigerator and as mentioned above – the furnace.
Supplied propane on board varies from 32l – 87l depending on the vehicle type and will likely not last for your entire trip (especially because the furnace will be drawing a lot of propane). Therefore another important point to implement into your planning stage for winter camping is possible locations to refill your propane supply along your planned route.
IMPORTANT: Propane transforms to a liquid state at approximately -42°C (-44°F), which will render all propane-operated appliances inoperative. It is important to note that while driving, the wind chill may cause propane to cool down further below the actual outside temperature, and may therefore liquefy faster than expected.

Engine Block Heater:
Once temperatures drop below -20°C, starting the engine may become more difficult. As these winter temperatures are common in several regions of Canada, all our vehicles are equipped with an engine block heater. A block heater warms the engine to increase the chances for the engine to start as well as warm up your vehicle faster than it normally would in extremely cold weather.

We will supply you with an extension cord at time of pick up to plug in your engine block heater whenever temperatures are falling below -20°C, particularly when parked for a longer time period (i.e. overnight).
Your block heater is connected to a power cord routed through the vehicle's grill and needs four hours to warm up the engine before it is started.

Generator:
If your vehicle is equipped with a built-in generator, please bear in mind that generators may not start in cold temperatures and are therefore not a safe back up to rely on for producing 110V and recharging your camper batteries.

Attention:
If forecasted temperatures are below -35°C we keep the right to cancel the booking for safety reasons (with a full refund of your rental cost). Extreme temperatures may cause a lack of pressure in the propane tank and may prevent your furnace and other appliances from working properly.

In case of Emergency
In case of an Accident:

  • Make sure that any involved parties are ok. Any injuries should be taken care of ASAP.
  • Call the police and/or ambulance (if necessary), dial 911, and then inform Fraserway RV.
  • Exchange information with the affected parties.
  • Try to record everything on the scene using the accident report from your binder.
  • Your notes should include name, address, phone number, insurance company, policy number, driver license number and license plate number for the driver and the owner of each vehicle. If the driver's name is different from the name of the insured, establish what the relationship is and take down the name and address for each individual. Also include a written description of each vehicle, including year, make, model and color — and the exact location of the collision and how it happened, and ideally the names and badge numbers of all emergency personnel.
  • Take pictures if possible. Use your camera to document the damage to all the vehicles. Keep in mind that you want your photos to show the overall context of the accident. If there were witnesses, try to get their contact information; they may be able to help you if the other drivers dispute your version of what happened.
  • File an accident report with the police, and report the claim to your own credit card company or insurance company.

Vehicle Recovery / Towing:

If you find yourself in a situation where your rental vehicle is stuck in mud, snow or in a ditch, please note that Roadside Assistance may partly or fully cover the cost of recovering and /or towing the vehicle. Costs for arranging a tow truck directly with a towing company can be enormous.
Any charges for towing or recovery of a vehicle not arranged through Roadside Assistance (Ford / Dodge / Chevrolet) are not covered by CDR or CDW agreements unless the renter can prove that contact with Ford / Dodge / Chevrolet was established and service was declined.

Vehicle Breakdown and Appliances failure:

In the unlikely event of an accident or breakdown we would like to ask you to do the following:

Engine related issues:
- For minor issues, e.g. keys locked inside the vehicle or an empty engine battery, call (Ford, Chevrolet or Dodge) Roadside Assistance. They will send a contractor who will be able to unlock or jump start the vehicle for you.
- In case of an engine failure you may contact (Ford, Chevrolet or Dodge) Roadside Assistance, however we recommend contacting Fraserway RV first. Depending on your location and the time of the breakdown, we will decide whether the vehicle should be towed to a dealer for repair or if we will send a replacement vehicle before towing the broken down vehicle.

Coach related issues:
- If you encounter any problems with the coach itself, e.g. problems with the fridge, furnace, stove, air conditioner, water supply, waste water tanks etc. please contact either your nearest Fraserway RV location during office hours, or call the toll free emergency number after hours.

Flat Tires:
- Roadside assistance does not always offer to replace a damaged tire, they might only offer to tow the vehicle to the closest dealer. If this is the case, please contact your nearest Fraserway RV location during office hours or call the toll free emergency number after hours, as we are often able to arrange a service call trough a tire company directly. You can also call the KalTire emergency line.

Emergency Contact:

Before calling Roadside Assistance or Fraserway RV, please have the Fraserway RV contract and odometer reading at hand.

Roadside Assistance (Ford / Dodge / Chevrolet): For everything related to engine problems, towing, vehicle recovery, flat tires and lockout service.

Fraserway RV Breakdown Assistance: For all vehicle related emergencies which require immediate assistance (see hours below).

KalTire 24-hour Emergency Road Service: For tire related problems after business hours (only if Roadside Assistance declines service)

 
  Phone No. / Email Monday - Friday Saturday Sunday/Holiday

FRASERWAYON ROAD
SUPPORT SERVICE

(Available May 01 – Oct 15)

1-866-535-6601

onroadsupport@fraserway.com

24/7
24/7 24/7
Police/Ambulance 911 24/7 24/7 24/7
Ford Roadside Assistance Within Canada:
1-800-665-2006
Within the U.S
1-800-241-3673
24/7 24/7 24/7
Dodge Roadside
Assistance
Canada:
1-800-363-4869
Within the U.S
1-800-521-2779
24/7 24/7 24/7
Chevrolet/GMC Roadside
Assistance
Within Canada:
1-800-268-6800
Within the U.S
1-800-243-8872
24/7 24/7 24/7
KalTire 24-Hour Roadside
Assistance
Within Canada:1
1-888-525-8473
Within the U.S
Not available in
the U.S.
24/7 24/7 24/7

Please note that these phone numbers are toll-free from a Canadian land line. If you call from your cell phone, your phone
provider may charge a fee, which we have no influence on.

When calling Roadside Assistance:

1. You will first be asked to provide the vehicle’s VIN number (Vehicle Identification Number). The VIN number can be found either on your contract, on the vehicle registration papers or on the dash-board of your vehicle close to the windshield (driver side).
2. You will be asked to provide the odometer reading of your vehicle
3. You will be asked to provide the exact location of your vehicle, street name, crossroad; provide as many details as possible.
4. It will be important that you mention to the Ford call centre agent that you are driving a motorhome. If you are renting a truck-camper, make sure you mention that there is a camper loaded onto the truck. The approximate length of the vehicle may also be important.
5. You will be asked to leave a contact number. If you have no access to a public phone and no cell phone reception, it is especially important that you describe as clearly as possible where the vehicle is located.
6. Roadside Assistance will then send a tow truck to your location as soon as possible. In remote locations this may take up to a few hours, however Roadside Assistance will usually provide you with an Estimated Time of Arrival.
7. Notify Fraserway RV; depending on the nature of the problem it will be decided whether or not a replacement vehicle will be dispatched.

Terms of booking on this website
The following terms relate to the booking service provided to you on this website. The booking service includes this website, the software associated with the site and the facility to enter into transactions with certain parties whose content appears on the site. You agree to these terms with us in respect of the booking service, in addition to the terms of your rental above which apply directly between you and your chosen third party travel provider ("Third Party Provider").

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a Third Party Provider’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage or for any accident, injury, delay or loss of enjoyment arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

Your rental and use of a vehicle booked through our site will be governed by the terms of the rental agreement with the Third Party Provider. The rental agreement and any other documentation provided to you by the Third Party Provider is between you and the Third Party Provider and we will not be liable to you or to any third party in any way in relation to that agreement or your vehicle or rental service where your booking has been properly processed by us. We are not responsible or liable to you for (i) the acts or omissions of the Third Party Provider in respect of your booking or in the course of delivering the rental service to you; or (ii) any disputes in respect of your booking with that Third Party Provider or that service, except in each case to the extent that responsibility for those matters may be imposed on us by applicable law.

While we will make reasonable efforts to ensure we are representing only reputable Third Party Providers, we make no warranty about the fitness suitability of any Third Party Provider product or service and will not accept responsibility for the quality fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant Third Party Provider at the earliest possible time. This will allow the Third Party Provider to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our Third Party Providers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a Third Party Provider.

Where we are liable to you terms and conditions, our total liability to you will be limited to (at our option) resupply of the booking service provided to you or the dollar amount of the deposit we received from you in relation to your booking. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will availability confirm your booking email you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the Third Party Providers terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Third Party Provider in order for them to provide the requested rental services to you.

Amendments
Please note that some Third Party Providers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the Third Party Provider. In addition to the alteration policy of the Third Party Provider stated in their terms, the following charges will apply in respect of our booking service relating to that amendment:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A Third Party Provider can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund and Cancellation Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds, credits or cancellation charges that apply are detailed in the terms and conditions of the Third Party Provider of your selected vehicle. In the event you are unsatisfied with our booking service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the Third Party Provider.

Sometimes a booking may need to be cancelled because of circumstances beyond either party’s control. For example, a weather event, public health event (including epidemic / pandemic), medical emergencies, strike, terrorist act, governmental, regional or local authority restrictions (such as restrictions on movement due to the COVID-19 pandemic) or a change in law). If this occurs, your entitlement to a credit or refund will be as provided in your Third Party Provider’s terms and conditions.

You agree that you will raise and resolve any dispute over refunds or cancellations in respect of your booking (whether initiated by you, the Third Party Provider or by circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) directly with the Third Party Provider. Once you have made payment for your booking, you must not seek to reverse or cancel such payment through your card issuer or its agents without our prior consent.

We shall only be liable to provide a refund to you (whether that cancellation is initiated by you, the Third Party Provider or due to circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) to the extent that we actually receive a refund from the relevant Third Party Provider. Where refunds are due to you from a Third Party Provider, we will provide reasonable assistance to you in claiming such funds from that Third Party Provider. In that situation, you authorise us to seek such refunds from the travel provider directly and on your behalf.

Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 12 weeks. This is beyond our control.

We are not responsible (including in negligence) to you for any failure or delay on the part of any Third Party Provider in providing travel products to you where the booking has been properly processed.


Fraserway RV Rentals Insurance

Liability Coverage / Deductible Reducer and Waiver Agreements
1. LIABILITY COVERAGE

The supplier maintains liability coverage on all its rental vehicles to a maximum of CAD $5,000,000.00 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by the supplier have been followed. Premiums for this Basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance. Reduction and waiver agreements are subject to the express terms of this rental contract and are null and void if any of the terms of the rental agreement are breached.

2. CDR – COLLISION DEDUCTIBLE REDUCTION AGREEMENT
    (Minimum charge of $182.00 will apply regardless of rental duration)
(Not available for rentals originating in Whitehorse between November 01 and March 31)
A collision deductible reducer is available for CAD $26.00 per day to a maximum of CAD $780.00 per rental and provides the following benefits:

  1. Optional CDR reduces the renter’s responsibility for damages from CAD $7,500.00 to CAD $750.00 per occurrence (exceptions are listed under clause #4);
  2. CDR will guarantee the renter a replacement vehicle when the renter’s vehicle becomes undrivable due to damage, even if the renter is at fault (unless the damage is a direct result of negligence, misuse or violation of restrictions). The replacement vehicle will be delivered to a location agreed upon by the supplier and the renter and will be dispatched within 24 hours from the time the renter notifies the supplier that the renter’s vehicle has become undrivable. Delivery will be limited to a province/state, which borders the province in which the renter took delivery of the renter’s vehicle. The supplier is not obliged to deliver van conversions, C-Large, C-XLarge, Adventurer 4, MH27-SW, or A-Luxury motorhomes or Overlander motorhomes to the Yukon, Northwest Territories, Nunavut, Newfoundland, Labrador or Alaska. Any expenses for accommodation, food etc. are the renter’s responsibility if the damage is the renter’s fault.
  3. Damages and deductibles are subject to applicable taxes;
  4. In case the CDR is not purchased, the supplier reserves the right to block the full deductible amount of $7,500 on the customer’s credit card (VISA, MC or AMEX).
  5. The following damages are covered under the CDR Reduction agreement (see exceptions under clause #4):
    • Motor vehicle accidents / Collision (including roof and underbody);
    • Hit and Run / Vandalism / Vehicle theft / Fire;
    • Damage due to break ins;
    • Tire damages;
    • Windshield damage;
    • General glass damage;
    • Impact with an animal;
    • Damages caused by back-up maneuvers;
    • Damages caused as a result of a natural disaster (hail, floods, storms);
    • Damages to the interior of the vehicle;
    • Replacement cost for lost keys or keys locked inside the vehicle.


3. CDW – COLLISION DEDUCTIBLE WAIVER AGREEMENT
(Minimum charge of $91.00 will apply regardless of rental duration)
  
(Not available for rentals originating in Whitehorse between November 01 and March 31)
CDW is available for CAD $13.00 per day. CDW reduces the renter’s responsibility for damages covered by the CDR agreement from CAD $750.00 to ZERO. This agreement is available only in combination with the CDR agreement.

The following damages are covered under CDW with $0.- (ZERO) deductible (exceptions are listed under clause #4):

  • Motor vehicle accidents / Collision (including roof and underbody);
  • Hit and Run / Vandalism / Vehicle theft / Fire;
  • Damage due to break ins;
  • Tire damages;
  • Windshield damage;
  • General glass damage;
  • Impact with an animal;
  • Damages caused by back-up maneuvers;
  • Damages caused as a result of a natural disaster (hail, floods, storms);
  • Damages to the interior of the vehicle;
  • Replacement cost for lost keys or keys locked inside the vehicle.


4. Exceptions:
All coverage agreements including CDR and CDW 
are null and void in the event of the following occurrences.

  • Damage was caused as a result of negligence / willful damage;
  • Damage was caused as a result of people using the vehicle without permission (not registered on the rental agreement);
  • Failure to maintain proper fluid levels;
  • Damages caused by using the wrong fuel or wrong fluids;
  • Failure to maintain proper tire pressure;
  • Damage due to misuse of the brakes (overheating), transmission or any other parts of the power train;
  • Damage due to violation of restricted travel areas (see clause #19 in our terms & conditions);
  • Damages caused by ignoring height restrictions and other road signs;
  • Damages caused by driving with the awning and/or slide-out extended;
  • Driving under the influence of alcohol, drugs and/or other substances;
  • Damages caused as a result of travelling on ice roads;
  • Damages caused as a result of the use of snow chains;
  • Result of vehicle malfunction or damage consequent of deliberate and/or willful damage caused by an undetermined person or persons, and in accordance with the Rental Agreement signed by the renter.

For all damages exceeding an estimate amount of $2,000.- which are exempt from coverage under our deductible agreements under clause #29, a replacement vehicle will be dispatched only once full payment in the amount of the damage estimate has been received. Additional charges or refunds (if applicable) will be processed once the actual repair cost has been determined.

Charges for towing or recovery of a vehicle not arranged through Roadside Assistance (Ford / Dodge / Chevrolet) are not covered under the CDR or CDW agreement unless the renter can prove that contact with Ford / Dodge / Chevrolet was established and service was declined.

Theft, loss or damage of personal property and personal injuries are the renter’s responsibility.

5. SECURITY DEPOSIT

A damage deposit equal to the amount of the deductible ($7,500 or $750) is required at the time of departure, authorizing the amount on a major credit card (VISA, MC or AMEX).
In the event of an accident, the supplier will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies the supplier that the renter is not at fault, the supplier agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.

6. EXCHANGE RATE VARIATIONS

The supplier cannot be held responsible for exchange rate variations while a security deposit is being held.

7. INSURANCE COVERAGE THROUGH A THIRD PARTY
If the renter is covered for damages through a third party insurer, he/she agrees to pay the supplier for all damages upon return. It is the renter’s responsibility to re-claim the amount from his/her third party insurer, the supplier will not claim the amount on the customer’s behalf. It is the renter’s responsibility to examine his/her own policy to ensure that all damages are covered.

8. REPORTING OF DAMAGES / ACCIDENTS
Any damages and/or injuries involving a third party (vehicle, person and/or property) must be reported to the police immediately. All damages must be reported to the supplier as soon as possible.

Travel Restrictions
- Travel into Mexico is prohibited;
- Travel in Death Valley, California, is prohibited between June 1 and August 31;
- Non-public roads and off-road driving is prohibited at all times;
- The supplier does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages.
- Restrictions are in place for the following Northern roads:
 Yukon:  * Canol Road (Hwy 6), North of Ross River – no insurance coverage
               * Aishihik Lake Road – no insurance coverage
               * Road between Dease Lake and Telegraph Creek – allowed with 4x4 trucks only
 Alaska: * Dalton Highway (Hwy 11), – Restriction in place between Coldfoot and Prudhoe Bay:
                  (allowed with 4x4 trucks only between June 15th and Sep 15th )
               * McCarthy Road, between Chitina and McCarthy – no insurance coverage

The supplier reserves the right to limit travel on any roads or road sections based on changing conditions. Terms regarding vehicle replacement in case of breakdowns or accidents which are outlined in our insurance conditions do not apply to the above mentioned roads.