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jucy campervan rentals au - motorhome motorhome and rv travel companies

jucy campervan rentals au - motorhome and rv travel motorhome

Jucy Campervan Rentals AU

JUCY World is one of Australasia’s leading and fastest growing independent tourism brands. It’s a dynamic and entrepreneurial company delivering exceptional, next generation experiences to travellers.

When kiwi brothers Tim and Dan Alpe founded the company in 2001 they had audacious dreams to Jucify the travel experience from start to finish. JUCY is well on its way to achieving this bold goal with over 200,000 customers living the JUCY experience each year.

From small beginnings of just 35 cars, the fleet now numbers in the thousands of cars and campas and you can hire a green and purple beast in New Zealand, Australia and the latest conquest, the west coast of the USA.

With hundreds of employees worldwide and branches in New Zealand, Australia and the USA, the first JUCY Snooze (Auckland), JUCY Cruise – Milford Sound and the list just keeps growing.

Social media connects JUCY to our community of travellers on Facebook, Twitter and YouTube.

Live JUCY

STAFF
• Well-travelled and passionate
• Super helpful and knowledgeable
• Ambitious and talented
• Like-minded and happy
• Amazing at customer service
• All live and breathe our values – Fun, Family, Pride, Passion

VEHICLES
• Hire to 18 years +
• DVD players, CD players and AUX inputs in all campas
• Bedding and cooking equipment
• Complete roadside assistance
• 24/7 Freephone assistance
• $0 Insurance Excess/Bond option available
• 4 great locations (Cairns city, Brisbane airport, Sydney airport, Melbourne city)
• Unlimited Km’s for all vehicles

BRAND
• Young & young at heart
• Playful personality
• Appeals to the youth traveller
• Actively engages with our community through social media
• Generates a sense of community
• Highly recognisable
• Associated with the classic Aussie road trip
• Always evolving to stay competitive and ahead of the competition

Jucy Campervan Rentals AU Rental Terms

Important Information About Your Rentals

On arrival, you will be required to sign a rental agreement with the operators of Jucy Campervan Rentals Campers. Here is a summary of their terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for Jucy Campervan Rentals Campers.

  • The Supplier means the operator of Jucy Campervan Rentals Campers.
  • The Client is also referred to as the hirer (s) or renter (s).


PAYMENT TERMS:
The initial deposit paid is non-refundable and is collected upon booking confirmation (Visa or Mastercard only). The balance is payable 35 days prior to pick up. Please ensure there are sufficient funds available at this time.

SPECIAL PAYMENT TERMS:
Full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to AUD.

CANCELLATION POLICY
The initial booking deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply.
• If cancelled 7 calendar days or more prior to pick up: no fees and a 100% credit/refund can be applied

• If cancelled between 1 – 6 calendar days prior to pick up: 50% of the total booking value or receive a 100% (if paid) credit towards a future booking

• If cancelled within 24 hours to pick up or a no show: 100% of the total booking value will still be charged

No refund can be given for early returns.

AMENDMENT POLICY
The first booking amendment will incur no charge. Any subsequent changes are charged at $25 per change.

Travel insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases, this will cover any losses incurred if you are forced to cancel your booking.

WHAT IS INCLUDED IN THE RATE?
• Risk Taker Insurance, with an excess and bond of $3,000 for Jucy Crib, Grande & Condo vehicles.
• Risk Taker Insurance, with an excess and bond of $5,000 for Jucy Casa Plus.
• GST (10%)
• 24/7 roadside assistance.
• Unlimited kilometres.

WHAT IS NOT INCLUDED IN THE RATE?
• Excess reduction options.
• Optional extras.
• One-way Fee.

CONDITIONS
• Rental days are calculated on a calendar day basis.
• All rates are in Australian dollars.
• No refunds can be given for early returns or on credit card fees.
• Minimum hire periods apply and are subject to change.
• Extensions are charged at the current daily rate and are paid directly to JUCY.
• Drivers must hold a valid driver licence in English; or be accompanied by a certified English translation.
• Rates are subject to change without notice.

MINIMUM HIRE PERIODS
JUCY minimum hire periods can change without notice.

GENERAL INFORMATION

ADDITIONAL ITEMS
• JUCY GPS (subject to availability) $8 per day, maximum $160
• Camping Table $25
• Camping Chair $8
• Snow Chains $40
• Roof Racks $40 (only available for the Crib)
• Baby/booster seats $40
• Additional drivers $1 per day (capped at $25 per driver)
• Cassette toilets in the Condo are free of charge but will only be included if requested

INSURANCE -  Jucy Crib, Champ & Condo.
• Stress-Free - $0 excess, $30 per day
• Chance It - $1500 excess, $20 per day
• Risk Taker - $3000 excess, $0 per day

INSURANCE -  Jucy El Cheapo 2 Sleeper
• Stress-Free - $0 excess, $25 per day.
• Chance It - $1500 excess, $20 per day
• Risk Taker - $3000 excess, $0 per day.

MANDATORY FEES
• One-way Fee $150 (waived for hires of 21 days or longer)
• Public Holiday Surcharge $100. Fees charged on the following holidays:
Boxing Day, New Year's Day, Anzac Day, Good Friday, Easter Day.
• Credit Card Fee (From 1 September 2017).
        • Mastercard 1.87%
        • Visa 2.03%
        • American Express 2.6%
        • Mastercard Debit Card 0.89%
        • Visa Debit Card 1.52%
        • Union pay International 1.63%

BOND
At the time that the customer collects the vehicle, JUCY will authorise the applicable excess to the customer’s credit card.  Please note: this is not a charge, it is just an authorisation made against their credit card. The release of the funds can take five or more working days to be processed depending on the customer’s bank’s procedures.

TYPES OF PAYMENT ACCEPTABLE
JUCY accept the following method types for payment from the customer:
• Credit Cards (Visa/Mastercard/American Express)
• Debit Cards (Visa/Mastercard)
• AUD Cash.
• AU Eftpos Card.

JUCY LOCATIONS & OFFICE HOURS
JUCY Cairns City.
55 Dutton Street, Cairns, Queensland 4870
Branch hours: Mon-Fri 9am-4pm; Sat/Sun 9am-2pm.

JUCY Brisbane Airport
771 Kingsford Smith Drive, Eagle Farm, Queensland 4009.
Branch hours: Mon-Fri 8am-5pm; Sat 8am-4pm; Sun 9am-4pm.

JUCY Sydney Airport
1581 Botany Road, Botany, New South Wales 2019.
Branch hours: Mon-Fri 8am-5pm; Sat 8am-4pm; Sun 9am-4pm.

JUCY Melbourne City
49-51 Inkerman Street, St Kilda, Victoria 3182.
Branch hours: Mon-Fri 9am-4pm; Sat/Sun 9am-2pm.

Please note: JUCY is closed on Christmas Day – no pickups or returns available.

VEHICLE PICK UP & DROP OFF
Campas must be returned to the JUCY branches one hour before closing time. A late fee of $100 may apply. Campas cannot be picked up or returned outside of office hours.

There is no early pick-up or late return option available.

AIRPORT TRANSFERS

MELBOURNE CITY
There is no shuttle service from Melbourne City

SYDNEY
The JUCY branch is located 3.5km from Sydney Airport and we have some great mates from Joey’s Airport Shuttles who can drive you to the branch.
When you make your online booking just select the option for an airport transfer from Sydney Airport (and a return transfer if you need one). Our Sydney branch will pre-book a shuttle for you. You just need to follow the instructions below to arrange to pick up when you arrive at Sydney Airport.
If you need a transfer from the JUCY branch to Sydney Airport at the end of your adventure, please tick this option also when making your booking, and let the JUCY branch know when you pick-up your vehicle.

HOW DO I GET PICKED UP?
After you have arrived at Sydney Airport, collected your bags and cleared customs, please Freephone JUCY and the reservations team will take your details and organise a pick up for you. You will need to use your mobile phone or a pay phone in the airport.

FOR COLLECTION:
DOMESTIC ARRIVALS: 

Please exit the terminal (domestic & international) and follow the GREEN priority pick up signs and wait at the Priority Pick up area for our Green JUCY shuttle. Pick up point is located at a 4 mins walk from the terminal

INTERNATIONAL ARRIVALS:

Please exit the terminal (domestic & international) and follow the GREEN priority pick up signs and wait at the Priority Pick up area for our Green JUCY shuttle. Pick up point is located at a 4 mins walk from the terminal

There are information help desks in both terminals and they can help you to find the shuttle pick-up point and/or a phone.

BRISBANE
The JUCY Brisbane branch is located 8 minutes/8km from Brisbane Airport and we have some great mates from Gateway Airport Parking who will drive you there.
When you make your online booking just select the option for an airport transfer from Brisbane Airport (and a return transfer if you need one). Our Brisbane branch will pre-book a shuttle for you. You just need to follow the instructions below to arrange to pick up when you arrive at Brisbane Airport.
If you need a transfer from the JUCY branch to Brisbane Airport at the end of your adventure, please tick this option also when making your online booking, and let the JUCY branch know when you pick-up your vehicle.

HOW DO I GET PICKED UP?
Once you have arrived at Brisbane Airport, collected your luggage and cleared customs, please Freephone JUCY and the reservations team will take your details and organise a pick up for you. You will need to use your mobile phone or a pay phone in the airport.

FOR COLLECTION:
DOMESTIC ARRIVALS: Once you have arrived at Brisbane Airport, collected your luggage and cleared customs, please phone our JUCY Brisbane Airport Branch.
Domestic Arrivals: For collection from the DOMESTIC terminal, exit the terminal and enter the skywalk via the lift or travellator. Cross the skywalk and take the lift or travelator down to the ground level bus zone (B1/B2) and wait for collection. A green Gateway Airport Parking shuttle bus will collect you and transfer you to our JUCY Brisbane Airport Branch (approx. 10-15 minutes/8.0 km).

INTERNATIONAL ARRIVALS: For collection from the INTERNATIONAL terminal once you have cleared customs, exit into the Arrivals Hall and turn left. Exit the terminal building under the Coach Departure sign. Proceed down the ramp and follow the signs to Zone 4 and wait for collection. A green Gateway Airport Parking shuttle bus will collect you and transfer you to our JUCY Brisbane Airport Branch (approx. 10-15 minutes/8.0 km).

CAIRNS
The JUCY branch is located 15 minutes/7.5km from Cairns Airport and we have some great mates from Cairns Taxis who will drive you there.
When you make your online booking just select the option for an airport transfer from Cairns Airport (and a return transfer if you need one). Our Cairns branch will pre-book a shuttle for you. You just need to follow the instructions below to arrange to pick up when you arrive at Cairns Airport.
After you arrive at the Cairns international or domestic terminals, grab your bags and make your way to the taxi rank outside. Locate a Cairns Taxi vehicle and advise the driver that the fare is on the JUCY Rentals account and they will bring you to our branch so your JUCY adventure can begin!
If you need a transfer from the JUCY branch to Cairns Airport at the end of your adventure, please tick this option also when making your booking, and let the JUCY branch know when you pick-up your vehicle.

DRIVER LICENCE
The Vehicle may be hired and driven by the persons specified as authorised drivers in the Rental Agreement, and only if they hold a valid driver’s licence, which must be presented to JUCY at the time of collection of the Vehicle.

Only persons 18 years and over may be an Authorised Driver of the Vehicle.

If the licence is not printed in English it must be accompanied by an accredited English translation which is to be provided to JUCY. Please note a licence classified as, or comparable to a Green P licence will be accepted, however the Authorised Driver agrees to be bound by any restrictions or conditions imposed on or in connection with that licence and is aware that any insurance cover may be voided and this Agreement may be terminated if such restrictions or conditions are not adhered to.

IMPORTANT CLAUSES FROM THE JUCY CUSTOMER TERMS & CONDITIONS
• Vehicles are provided in a clean and tidy manner and should be returned in a similar state. Animals and smoking are not permitted in the Vehicle. A cleaning fee of up to $250 may apply.
• If the Vehicle is returned late, a full day hire applies for each day until the Vehicle is returned. An additional late return fee may also apply.
• There will be no refunds for early return and additional fees will apply if the Vehicle is returned to an alternative location without prior approval from JUCY in writing
• Where the Vehicle is involved in a single vehicle roll over or the roof of the Vehicle is damaged as a result of any single vehicle incident or accident the Hirer is liable for costs of up to $5000.
• Failure to return the Vehicle with full petrol, diesel and/or LPG tanks (as applicable) will incur a $30 administration fee plus the cost of refilling the fuel -
• JUCY should be notified of any accident, mechanical breakdown or equipment failure within 48 hours of it occurring
• JUCY does not cover loss or damage to any personal belongings.
• A fee of $500 will be charged for failure to empty the grey water or toilet cassette (if applicable) prior to returning the Vehicle.
• The hirer is liable for all costs associated with replacing keys, which have been lost, broken or damaged and/or the cost of retrieval of keys which have been locked inside a Vehicle. Please note a replacement key could be up to $1,000 plus associated costs to the event.
• A Damage Administration fee of $75 will be applied for processing each damage claim. This fee applies to all damage claims regardless of whether the Hirer elects to use JUCY Excess Reduction Cover or has made their own travel insurance arrangements.
• The Hirer acknowledges and agrees that the Vehicle may only be driven during the Term of Hire by the person(s) specified as authorised driver(s) in the Rental Agreement or agreed to later by JUCY.

INFRINGEMENT FINES
The hirer is liable for all infringement offences committed during the period of hire, including but not limited to any fines or charges for traffic offences, including speeding offences, a failure to comply with directions given by a traffic signal, toll offences, parking offences and freedom camping offences. A $60 administration fee per infringement will also apply.

ROAD RESTRICTIONS
Vehicles must not be used on any unsealed road.  The only exception to this is a reasonable use of access roads to recognised commercial campgrounds.

Information is correct at time of printing but is subject to change without notice.

Terms of booking on this website
The following terms relate to the booking service provided to you on this website. The booking service includes this website, the software associated with the site and the facility to enter into transactions with certain parties whose content appears on the site. You agree to these terms with us in respect of the booking service, in addition to the terms of your rental above which apply directly between you and your chosen third party travel provider ("Third Party Provider").

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a Third Party Provider’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage or for any accident, injury, delay or loss of enjoyment arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

Your rental and use of a vehicle booked through our site will be governed by the terms of the rental agreement with the Third Party Provider. The rental agreement and any other documentation provided to you by the Third Party Provider is between you and the Third Party Provider and we will not be liable to you or to any third party in any way in relation to that agreement or your vehicle or rental service where your booking has been properly processed by us. We are not responsible or liable to you for (i) the acts or omissions of the Third Party Provider in respect of your booking or in the course of delivering the rental service to you; or (ii) any disputes in respect of your booking with that Third Party Provider or that service, except in each case to the extent that responsibility for those matters may be imposed on us by applicable law.

While we will make reasonable efforts to ensure we are representing only reputable Third Party Providers, we make no warranty about the fitness suitability of any Third Party Provider product or service and will not accept responsibility for the quality fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant Third Party Provider at the earliest possible time. This will allow the Third Party Provider to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our Third Party Providers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a Third Party Provider.

Where we are liable to you terms and conditions, our total liability to you will be limited to (at our option) resupply of the booking service provided to you or the dollar amount of the deposit we received from you in relation to your booking. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will availability confirm your booking email you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the Third Party Providers terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Third Party Provider in order for them to provide the requested rental services to you.

Amendments
Please note that some Third Party Providers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the Third Party Provider. In addition to the alteration policy of the Third Party Provider stated in their terms, the following charges will apply in respect of our booking service relating to that amendment:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A Third Party Provider can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund and Cancellation Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds, credits or cancellation charges that apply are detailed in the terms and conditions of the Third Party Provider of your selected vehicle. In the event you are unsatisfied with our booking service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the Third Party Provider.

Sometimes a booking may need to be cancelled because of circumstances beyond either party’s control. For example, a weather event, public health event (including epidemic / pandemic), medical emergencies, strike, terrorist act, governmental, regional or local authority restrictions (such as restrictions on movement due to the COVID-19 pandemic) or a change in law). If this occurs, your entitlement to a credit or refund will be as provided in your Third Party Provider’s terms and conditions.

You agree that you will raise and resolve any dispute over refunds or cancellations in respect of your booking (whether initiated by you, the Third Party Provider or by circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) directly with the Third Party Provider. Once you have made payment for your booking, you must not seek to reverse or cancel such payment through your card issuer or its agents without our prior consent.

We shall only be liable to provide a refund to you (whether that cancellation is initiated by you, the Third Party Provider or due to circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) to the extent that we actually receive a refund from the relevant Third Party Provider. Where refunds are due to you from a Third Party Provider, we will provide reasonable assistance to you in claiming such funds from that Third Party Provider. In that situation, you authorise us to seek such refunds from the travel provider directly and on your behalf.

Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 12 weeks. This is beyond our control.

We are not responsible (including in negligence) to you for any failure or delay on the part of any Third Party Provider in providing travel products to you where the booking has been properly processed.


Jucy Campervan Rentals AU Rental Terms for travel between 24-Jul-2020 and 31-Dec-2050

Important Information About Your Rentals

On arrival, you will be required to sign a rental agreement with the operators of Jucy Campervan Rentals Campers. Here is a summary of their terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for Jucy Campervan Rentals Campers.

  • The Supplier means the operator of Jucy Campervan Rentals Campers.
  • The Client is also referred to as the hirer (s) or renter (s).


PAYMENT TERMS:
The initial deposit paid is non-refundable and is collected upon booking confirmation (Visa or Mastercard only). The balance is payable 35 days prior to pick up. Please ensure there are sufficient funds available at this time.

SPECIAL PAYMENT TERMS:
Full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to AUD.

CANCELLATION POLICY
The initial booking deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply.
• If cancelled 7 calendar days or more prior to pick up: no fees and a 100% credit/refund can be applied

• If cancelled between 1 – 6 calendar days prior to pick up: 50% of the total booking value or receive a 100% (if paid) credit towards a future booking

• If cancelled within 24 hours to pick up or a no show: 100% of the total booking value will still be charged

No refund can be given for early returns.

AMENDMENT POLICY
The first booking amendment will incur no charge. Any subsequent changes are charged at $25 per change.

Travel insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases, this will cover any losses incurred if you are forced to cancel your booking.

WHAT IS INCLUDED IN THE RATE?
• Risk Taker Insurance, with an excess and bond of $3,000 for Jucy Crib, Grande & Condo vehicles.
• Risk Taker Insurance, with an excess and bond of $5,000 for Jucy Casa Plus.
• GST (10%)
• 24/7 roadside assistance.
• Unlimited kilometres.

WHAT IS NOT INCLUDED IN THE RATE?
• Excess reduction options.
• Optional extras.
• One-way Fee.

CONDITIONS
• Rental days are calculated on a calendar day basis.
• All rates are in Australian dollars.
• No refunds can be given for early returns or on credit card fees.
• Minimum hire periods apply and are subject to change.
• Extensions are charged at the current daily rate and are paid directly to JUCY.
• Drivers must hold a valid driver licence in English; or be accompanied by a certified English translation.
• Rates are subject to change without notice.

MINIMUM HIRE PERIODS
JUCY minimum hire periods can change without notice.

GENERAL INFORMATION

ADDITIONAL ITEMS
• JUCY GPS (subject to availability) $8 per day, maximum $160
• Camping Table $25
• Camping Chair $8
• Snow Chains $40
• Roof Racks $40 (only available for the Crib)
• Baby/booster seats $40
• Additional drivers $1 per day (capped at $25 per driver)
• Cassette toilets in the Condo are free of charge but will only be included if requested

INSURANCE -  Jucy Crib, Champ & Condo.
• Stress-Free - $0 excess, $30 per day
• Chance It - $1500 excess, $20 per day
• Risk Taker - $3000 excess, $0 per day

INSURANCE -  Jucy El Cheapo 2 Sleeper
• Stress-Free - $0 excess, $25 per day.
• Chance It - $1500 excess, $20 per day
• Risk Taker - $3000 excess, $0 per day.

MANDATORY FEES
• One-way Fee $150 (waived for hires of 21 days or longer)
• Public Holiday Surcharge $100. Fees charged on the following holidays:
Boxing Day, New Year's Day, Anzac Day, Good Friday, Easter Day.
• Credit Card Fee (From 1 September 2017).
        • Mastercard 1.87%
        • Visa 2.03%
        • American Express 2.6%
        • Mastercard Debit Card 0.89%
        • Visa Debit Card 1.52%
        • Union pay International 1.63%

BOND
At the time that the customer collects the vehicle, JUCY will authorise the applicable excess to the customer’s credit card.  Please note: this is not a charge, it is just an authorisation made against their credit card. The release of the funds can take five or more working days to be processed depending on the customer’s bank’s procedures.

TYPES OF PAYMENT ACCEPTABLE
JUCY accept the following method types for payment from the customer:
• Credit Cards (Visa/Mastercard/American Express)
• Debit Cards (Visa/Mastercard)
• AUD Cash.
• AU Eftpos Card.

JUCY LOCATIONS & OFFICE HOURS
JUCY Cairns City.
55 Dutton Street, Cairns, Queensland 4870
Branch hours: Mon-Fri 9am-4pm; Sat/Sun 9am-2pm.

JUCY Brisbane Airport
771 Kingsford Smith Drive, Eagle Farm, Queensland 4009.
Branch hours: Mon-Fri 8am-5pm; Sat 8am-4pm; Sun 9am-4pm.

JUCY Sydney Airport
1581 Botany Road, Botany, New South Wales 2019.
Branch hours: Mon-Fri 8am-5pm; Sat 8am-4pm; Sun 9am-4pm.

JUCY Melbourne City
49-51 Inkerman Street, St Kilda, Victoria 3182.
Branch hours: Mon-Fri 9am-4pm; Sat/Sun 9am-2pm.

Please note: JUCY is closed on Christmas Day – no pickups or returns available.

VEHICLE PICK UP & DROP OFF
Campas must be returned to the JUCY branches one hour before closing time. A late fee of $100 may apply. Campas cannot be picked up or returned outside of office hours.

There is no early pick-up or late return option available.

AIRPORT TRANSFERS

MELBOURNE CITY
There is no shuttle service from Melbourne City

SYDNEY
The JUCY branch is located 3.5km from Sydney Airport and we have some great mates from Joey’s Airport Shuttles who can drive you to the branch.
When you make your online booking just select the option for an airport transfer from Sydney Airport (and a return transfer if you need one). Our Sydney branch will pre-book a shuttle for you. You just need to follow the instructions below to arrange to pick up when you arrive at Sydney Airport.
If you need a transfer from the JUCY branch to Sydney Airport at the end of your adventure, please tick this option also when making your booking, and let the JUCY branch know when you pick-up your vehicle.

HOW DO I GET PICKED UP?
After you have arrived at Sydney Airport, collected your bags and cleared customs, please Freephone JUCY and the reservations team will take your details and organise a pick up for you. You will need to use your mobile phone or a pay phone in the airport.

FOR COLLECTION:
DOMESTIC ARRIVALS: 

Please exit the terminal (domestic & international) and follow the GREEN priority pick up signs and wait at the Priority Pick up area for our Green JUCY shuttle. Pick up point is located at a 4 mins walk from the terminal

INTERNATIONAL ARRIVALS:

Please exit the terminal (domestic & international) and follow the GREEN priority pick up signs and wait at the Priority Pick up area for our Green JUCY shuttle. Pick up point is located at a 4 mins walk from the terminal

There are information help desks in both terminals and they can help you to find the shuttle pick-up point and/or a phone.

BRISBANE
The JUCY Brisbane branch is located 8 minutes/8km from Brisbane Airport and we have some great mates from Gateway Airport Parking who will drive you there.
When you make your online booking just select the option for an airport transfer from Brisbane Airport (and a return transfer if you need one). Our Brisbane branch will pre-book a shuttle for you. You just need to follow the instructions below to arrange to pick up when you arrive at Brisbane Airport.
If you need a transfer from the JUCY branch to Brisbane Airport at the end of your adventure, please tick this option also when making your online booking, and let the JUCY branch know when you pick-up your vehicle.

HOW DO I GET PICKED UP?
Once you have arrived at Brisbane Airport, collected your luggage and cleared customs, please Freephone JUCY and the reservations team will take your details and organise a pick up for you. You will need to use your mobile phone or a pay phone in the airport.

FOR COLLECTION:
DOMESTIC ARRIVALS: Once you have arrived at Brisbane Airport, collected your luggage and cleared customs, please phone our JUCY Brisbane Airport Branch.
Domestic Arrivals: For collection from the DOMESTIC terminal, exit the terminal and enter the skywalk via the lift or travellator. Cross the skywalk and take the lift or travelator down to the ground level bus zone (B1/B2) and wait for collection. A green Gateway Airport Parking shuttle bus will collect you and transfer you to our JUCY Brisbane Airport Branch (approx. 10-15 minutes/8.0 km).

INTERNATIONAL ARRIVALS: For collection from the INTERNATIONAL terminal once you have cleared customs, exit into the Arrivals Hall and turn left. Exit the terminal building under the Coach Departure sign. Proceed down the ramp and follow the signs to Zone 4 and wait for collection. A green Gateway Airport Parking shuttle bus will collect you and transfer you to our JUCY Brisbane Airport Branch (approx. 10-15 minutes/8.0 km).

CAIRNS
The JUCY branch is located 15 minutes/7.5km from Cairns Airport and we have some great mates from Cairns Taxis who will drive you there.
When you make your online booking just select the option for an airport transfer from Cairns Airport (and a return transfer if you need one). Our Cairns branch will pre-book a shuttle for you. You just need to follow the instructions below to arrange to pick up when you arrive at Cairns Airport.
After you arrive at the Cairns international or domestic terminals, grab your bags and make your way to the taxi rank outside. Locate a Cairns Taxi vehicle and advise the driver that the fare is on the JUCY Rentals account and they will bring you to our branch so your JUCY adventure can begin!
If you need a transfer from the JUCY branch to Cairns Airport at the end of your adventure, please tick this option also when making your booking, and let the JUCY branch know when you pick-up your vehicle.

DRIVER LICENCE
The Vehicle may be hired and driven by the persons specified as authorised drivers in the Rental Agreement, and only if they hold a valid driver’s licence, which must be presented to JUCY at the time of collection of the Vehicle.

Only persons 18 years and over may be an Authorised Driver of the Vehicle.

If the licence is not printed in English it must be accompanied by an accredited English translation which is to be provided to JUCY. Please note a licence classified as, or comparable to a Green P licence will be accepted, however the Authorised Driver agrees to be bound by any restrictions or conditions imposed on or in connection with that licence and is aware that any insurance cover may be voided and this Agreement may be terminated if such restrictions or conditions are not adhered to.

IMPORTANT CLAUSES FROM THE JUCY CUSTOMER TERMS & CONDITIONS
• Vehicles are provided in a clean and tidy manner and should be returned in a similar state. Animals and smoking are not permitted in the Vehicle. A cleaning fee of up to $250 may apply.
• If the Vehicle is returned late, a full day hire applies for each day until the Vehicle is returned. An additional late return fee may also apply.
• There will be no refunds for early return and additional fees will apply if the Vehicle is returned to an alternative location without prior approval from JUCY in writing
• Where the Vehicle is involved in a single vehicle roll over or the roof of the Vehicle is damaged as a result of any single vehicle incident or accident the Hirer is liable for costs of up to $5000.
• Failure to return the Vehicle with full petrol, diesel and/or LPG tanks (as applicable) will incur a $30 administration fee plus the cost of refilling the fuel -
• JUCY should be notified of any accident, mechanical breakdown or equipment failure within 48 hours of it occurring
• JUCY does not cover loss or damage to any personal belongings.
• A fee of $500 will be charged for failure to empty the grey water or toilet cassette (if applicable) prior to returning the Vehicle.
• The hirer is liable for all costs associated with replacing keys, which have been lost, broken or damaged and/or the cost of retrieval of keys which have been locked inside a Vehicle. Please note a replacement key could be up to $1,000 plus associated costs to the event.
• A Damage Administration fee of $75 will be applied for processing each damage claim. This fee applies to all damage claims regardless of whether the Hirer elects to use JUCY Excess Reduction Cover or has made their own travel insurance arrangements.
• The Hirer acknowledges and agrees that the Vehicle may only be driven during the Term of Hire by the person(s) specified as authorised driver(s) in the Rental Agreement or agreed to later by JUCY.

INFRINGEMENT FINES
The hirer is liable for all infringement offences committed during the period of hire, including but not limited to any fines or charges for traffic offences, including speeding offences, a failure to comply with directions given by a traffic signal, toll offences, parking offences and freedom camping offences. A $60 administration fee per infringement will also apply.

ROAD RESTRICTIONS
Vehicles must not be used on any unsealed road.  The only exception to this is a reasonable use of access roads to recognised commercial campgrounds.

Information is correct at time of printing but is subject to change without notice.

Terms of booking on this website
The following terms relate to the booking service provided to you on this website. The booking service includes this website, the software associated with the site and the facility to enter into transactions with certain parties whose content appears on the site. You agree to these terms with us in respect of the booking service, in addition to the terms of your rental above which apply directly between you and your chosen third party travel provider ("Third Party Provider").

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a Third Party Provider’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage or for any accident, injury, delay or loss of enjoyment arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

Your rental and use of a vehicle booked through our site will be governed by the terms of the rental agreement with the Third Party Provider. The rental agreement and any other documentation provided to you by the Third Party Provider is between you and the Third Party Provider and we will not be liable to you or to any third party in any way in relation to that agreement or your vehicle or rental service where your booking has been properly processed by us. We are not responsible or liable to you for (i) the acts or omissions of the Third Party Provider in respect of your booking or in the course of delivering the rental service to you; or (ii) any disputes in respect of your booking with that Third Party Provider or that service, except in each case to the extent that responsibility for those matters may be imposed on us by applicable law.

While we will make reasonable efforts to ensure we are representing only reputable Third Party Providers, we make no warranty about the fitness suitability of any Third Party Provider product or service and will not accept responsibility for the quality fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant Third Party Provider at the earliest possible time. This will allow the Third Party Provider to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our Third Party Providers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a Third Party Provider.

Where we are liable to you terms and conditions, our total liability to you will be limited to (at our option) resupply of the booking service provided to you or the dollar amount of the deposit we received from you in relation to your booking. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will availability confirm your booking email you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the Third Party Providers terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Third Party Provider in order for them to provide the requested rental services to you.

Amendments
Please note that some Third Party Providers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the Third Party Provider. In addition to the alteration policy of the Third Party Provider stated in their terms, the following charges will apply in respect of our booking service relating to that amendment:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A Third Party Provider can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund and Cancellation Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds, credits or cancellation charges that apply are detailed in the terms and conditions of the Third Party Provider of your selected vehicle. In the event you are unsatisfied with our booking service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the Third Party Provider.

Sometimes a booking may need to be cancelled because of circumstances beyond either party’s control. For example, a weather event, public health event (including epidemic / pandemic), medical emergencies, strike, terrorist act, governmental, regional or local authority restrictions (such as restrictions on movement due to the COVID-19 pandemic) or a change in law). If this occurs, your entitlement to a credit or refund will be as provided in your Third Party Provider’s terms and conditions.

You agree that you will raise and resolve any dispute over refunds or cancellations in respect of your booking (whether initiated by you, the Third Party Provider or by circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) directly with the Third Party Provider. Once you have made payment for your booking, you must not seek to reverse or cancel such payment through your card issuer or its agents without our prior consent.

We shall only be liable to provide a refund to you (whether that cancellation is initiated by you, the Third Party Provider or due to circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) to the extent that we actually receive a refund from the relevant Third Party Provider. Where refunds are due to you from a Third Party Provider, we will provide reasonable assistance to you in claiming such funds from that Third Party Provider. In that situation, you authorise us to seek such refunds from the travel provider directly and on your behalf.

Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 12 weeks. This is beyond our control.

We are not responsible (including in negligence) to you for any failure or delay on the part of any Third Party Provider in providing travel products to you where the booking has been properly processed.


Jucy Campervan Rentals AU Insurance

EL CHEAPO SLEEPER, CRIB AND CHAMP
• Stress Free - $0 excess, $30 per day
• Stress Free Plus - $0 excess, $45 per day
• Risk Taker - $3000 excess, $0 per day

CONDO, COMPASS AND COASTER
• Stress Free - $0 excess, $40 per day
• Stress Free Plus - $0 excess, $55 per day
• Risk Taker - $3000 excess, $0 per day

NOTE:
• For hires of 51 days and over, a maximum of 50 days excess reduction premium will be charged.
• JUCY’s excess reduction options are null and void if any of the Rental Agreement terms and conditions are breached , in which case hirer will be liable for the full cost of damage. For more information please see JUCY Ts & Cs.
• It is hirer's responsibility to collect accurate third party details in the event of an accident, regardless of what excess reduction cover is taken, and regardless also of fault.
• If Stress Free Plus excess reduction is not taken, and roof/rooftop pod damage or single vehicle rollover incident occurs, a charge of up to $5,000 will apply to cover damage to the JUCY vehicle and any third party vehicle and/or property.
• If Risk Taker excess reduction is chosen:
1. A bond to cover the excess will be pre-authorised for security on the hirer’s credit card for the duration of the rental, even if hirer has alternative insurance with another provider. All or part of this bond will be claimed by JUCY in the event of an accident and will be retained until the value of the damage is determined. Any balance between the bond and the damage cost will be returned as soon as is practical.
2. Any costs to repair damage caused by a third party may not be recoverable as insurance is not compulsory in Australia.