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campervan north america - motorhome motorhome and rv travel companies

campervan north america - motorhome and rv travel motorhome

Campervan North America

Campervan North America LLC believes there is a better way to vacation. We see what's lacking in current vehicle rental offerings and we have a solution for those with a sense of adventure -- those who want to get off the beaten path and do it in an environmentally responsible fashion. To that end:

  • Our fleet averages 20 miles per gallon
  • Our campervans are set up for low-impact camping

And we believe travel should be easy on the nerves:

  • All of our campervans are late model vehicles with low miles
  • Our fleet is much easier to drive than a typical RV / motor home
  • Our Edelweiss campervan makes a great car rental alternative that will save on lodging
  • We rent many accessories that are difficult to fly with
  • Campervan North America’s entire staff is committed to helping you have the best vacation possible

Campervan North America LLC believes, like you, in conservation, sustainability and a level of customer service not normally found in the vehicle rental industry. Campervan North America LLC is a proud member of 1% For The Planet, an alliance of companies that recognizes the inherent connection between business and the environment.

Happy camping,
Bob Swan
President & Founder



Campervan North America Rental Terms

General Restrictions

Age
The minimum age for rental of the Bunkhouse, Treasure Chaser, Two4theRoad, and Clanhauler is 25, for the Edelweiss it is 21 (younger with authorization only) and the maximum age is 79 years for all vans.

Pets
Pets are allowed in our campervans with an additional Cleaning Fee. The fee is US$90.00 for the Clanhauler, Two4TheRoad, and Treasure Chaser, and Bunkhouse. The fee is US$45.00 for the Edelweiss.

Smoking
Smoking is not allowed in any campervan. If it is discovered there was smoking in a van renter will be responsible for all charges required for returning the van to a normal, odorless condition, the minimum charge is US$250.00.

Travel Restrictions

Burning Man
Customers traveling between 22 August and 7 September 2020, into or out of Las Vegas, whether they intend to attend Burning Man or not, will be surcharged $1000, and are responsible for additional cleaning costs starting at $100 per hour.
Use code: BM-1000

Mexico
Traveling into Mexico is not permitted. There is no insurance coverage in Mexico.

Death Valley
Traveling into Death Valley in the summer is permitted.

Alaska
Traveling within Alaska, Yukon and/or Northwest Territories is permitted, but Campervan North America must be notified at the time of reservation.

Winterization
Vehicles could be winterized between November 1st and March 31st, depending on the pick-up location (period may be longer depending on pick-up location and weather conditions). It is not possible to use the water/waste systems during this time or when outside temperatures are below freezing. Renters will be held responsible for any damage to water systems caused by freezing temperatures.

Other
Driving is allowed on all maintained roads. This includes gravel roads, where the road is smooth and well-maintained. However, the Renter is liable for any tank damage or undercarriage / overhead damage that occurs, whether it be on paved or gravel roads. Renter is also liable for any accidents or breakdowns that occur on paved or gravel roads. Renter is also liable for any flat tires on gravel roads.

Terms
Payment Terms

  • Without payment “in full" the Campervan will not be released to the Renter.
  • If payments are not received when due, Campervan North America reserves the right to cancel the reservation without notice and with possible cancellation fees.
  • Local taxes are due and payable in addition to the rental and/or purchase price. These taxes vary depending on the location and may change during the year without prior notice (see below).
  • Personal Checks, VISA and MasterCard are accepted. Amex is not accepted.

Taxes (as of 1 May 2019; subject to change)
Sales tax applies to all pre-paid charges, including kits, set up/cleaning fees, additional nights and miles. The following exceptions apply:
Montana: 4% Tax applies only to Edelweiss, Treasure Chaser, and Bunkhouse nightly rental charges, pre-paid miles, and set up/cleaning fees. 0% No taxes on Two4theRoad and Clanhauler on all charges.
Washington: 16.5%
Nevada: 8.25%
Colorado: 8.75%

Booking Changes
One free change per booking can be made up to 45 days prior to pick-up, US$50.00 for any additional changes made thereafter.

Refunds
Refunds will not be given in the following cases:

  • Vehicle is returned prior to the contracted drop-off date.
  • Prepaid miles are unused.
  • Renter arrives late to pick up the campervan or is a no-show.
  • Renter fails to follow instructions for repair or service.

Shuttle Service & Transportation
We do not provide airport or hotel pick-ups and drop-offs. Renters are responsible for their own transportation to and from our offices.

Vehicle Pick-Up
Pick-Up / Return Time:

  • Pick-up time is 2:30 PM- 6:00 PM.
  • Earlier pick-ups may be possible, but only will be promised 3 days in advance of the pick-up date.
  • Return time is 9:00 AM – 10:30 AM.
  • All location open from 9:00 AM – 6:00 PM.

Security Deposit

  • Campervan North America requires a security deposit of US$750.00 with final invoice.
  • Additional deposits may be required for special events e.g. 'Burning Man' or Alaska trips.
  • Security Deposit is due with the final payment.
  • Credit Card holder must be present at the time of campervan pick-up.
  • Miscellaneous charges and/or damages will be charged to the credit card on file upon return.
  • Campervan North America has up to 5 days to refund the security deposit.

Driver's License & Passport
A valid national driver's license is required for each driver at the time of pick-up. An international driver's license is recommended for foreign Renters but not required. For international renters a valid passport is also required. There is no surcharge for additional drivers. However, all drivers must be present at the time of pickup with a valid driver’s license and passport if required.

Vehicle Substitution
If for any reason the booked campervan should not be available, Campervan North America reserves the right to substitute a higher-rated campervan at no additional cost. No claims for any ancillary fees such as for ferry boats or campgrounds are accepted.

One-Ways with No Drop Fees (on request only)
Campervan North America offers free one-ways:
21 nights minimum: Starting and ending at either Bozeman, Seattle, Las Vegas or Denver

One-Ways with Drop Fees (on request only – 13-night minimum)
Between Bozeman, Seattle, Denver, or Las Vegas
From 13-20 nights:
Edelweiss: $500
Treasure Chaser/Bunkhouse: $700
Two4theRoad / Clanhauler: $900

Operating the Campervan – Renter Responsibilities

Gasoline/Diesel, Oil, and Waste Tanks:
The cost of propane, gasoline or diesel, and oil are not included and Campervan North America does not assume responsibility for estimates of consumption. All vehicles are delivered with full tanks and the Renter is expected to return the campervan with full tanks or will be charged for the refueling plus a service fee. Refueling will be the cost of the fuel plus a US$30.00 service fee. Un-emptied grey and black water tanks will result in a $50 fee per tank.

Maintenance:
Renter is responsible for checking engine oil and coolant levels at each refueling as well as reporting mechanical failures immediately. Coolant refills and authorized repairs will be reimbursed upon return of the campervan and presentation of all receipts (see Mechanical Breakdown). It is the driver's responsibility to operate the campervan in a safe manner and to exercise all caution possible. Also, on vehicles that require DEF fluid, Campervan North America will have it full on your departure, but you are responsible for filling it if need be. This will only be necessary on very long trips over 5,000 miles. The DEF fluid does not have to be refilled by the Renter upon the campervan’s return.

Mechanical Breakdown/Repairs:

  • For repairs exceeding US$50.00 call Campervan North America. We will research and rectify the situation as quickly as possible. Non-authorized repairs exceeding US$50.00 will not be reimbursed. Receipts must be presented to Campervan North America for reimbursement. Renter will be held responsible for mechanical damage due to negligence in operation and/or maintenance. Renters are required to cooperate fully with Campervan North America to remedy any problem.
  • Defects on Radio/CD/DVD/GPS, generator, air conditioning, refrigerator, microwave, cruise control, etc. are not considered to be mechanical breakdowns and excluded from refunds.

In the Event of an Accident:

  • The Renter must obtain a local police report as provided by the attending police officer investigating the accident.
  • Campervan North America must be notified as soon as possible. A full written report along with the other party's name, address, phone number, insurance information and driver's license number on the supplied accident report form will be required upon return of the campervan. Damage and accident scene pictures should be taken and provided if at all possible.
  • All documents relating to the accident must include a police report number or identifying number.
  • Insurance coverage may be void if the above instructions are not followed.

Parking/Traffic Violations:
It is the Renter’s responsibility to report and pay for all parking/traffic violations at check-in. Failing to report these violations at drop-off will cause a charge of an administrative fee of up to US$100.00 plus the fine (including all late charges) to the Renter’s credit card. Any toll road charges not paid for will result in a US$15.00 per incident service fee.

Vehicle Return

Drop-off Time:

  • Campervans must be dropped off by 10:30 AM.
  • Late drop-offs are sometimes allowed with permission of location manager or home office and will not be approved more than 3 days prior to the drop-off date.
  • Charges for late campervan return or unauthorized extension of the rental period: US$100.00 per hour or US$800.00 per day (plus applicable rental charges). The regular rental rates apply only with proper authorization through Campervan North America prior to a rental extension.
  • The Renters are advised to return the campervan with the interior cleaned, dishes cleaned, and holding tanks dumped to avoid any cleaning/dumping charges.
  • Additional miles will be charged at US$0.40 per mile plus local tax, unless additional mileage packages are purchased.

Insurance

Insurance Coverage
Note: There is a US $2,000.00 deductible for all Accidental Damages. Deductible applies per accident or damage and not per rental.

Collision Damage Waiver:
The CDW (Collision Damage Waiver) can be purchased from Campervan North America. The cost is $12/day on the Edelweiss, and $24/day on the Treasure Chaser, Bunkhouse, Two4theroad and Clanhauler. This allows you to be insured under our policy and reduces your liability from our deductible of $2,000.00 to $500.00 in case of damage and also is required for us to assume the risk on your rental. However, this does not provide much coverage for liability, as our policy only meets state limits, which are very low. (Compulsory without proof of insurance) We recommend purchase of SLI supplemental coverage, see below.

Supplemental Liability Insurance (Optional):
Campervan North America rental policy provides the Renter with state minimum liability coverage. Liability is coverage for damage the Renter does to a third person or a third person’s property (i.e. if Renter is at fault in the accident, this pays for the damaged person and/or property).

If Renter hits someone they may be liable for any damage exceeding the state minimum limits. If they significantly injure someone or something the coverage may not be adequate. In states like CA, it is US$15,000 bodily injury per person / US$30,000 bodily injury per amount over US$15,000.

For US$14.95/day the Renter can purchase Supplemental Liability Insurance (SLI), which raises their liability from the state minimum limits to up to US$1,000,000 bodily injury liability and up to US$50,000 property damage liability. SLI is excess coverage, which means it provides coverage beyond your underlying liability coverage.

If towing liability is not provided by the Renter’s policy, SLI will not replace this coverage.
 

Terms of booking on this website

The following terms relate to the booking service provided to you by Motorhome Republic. The booking service includes the Motorhome Republic site, the software associated with the site and the facility to enter into transactions with certain parties whose content appears on the site. You agree to these terms with us in respect of the booking service, in addition to the terms of your rental above which apply directly between you and your chosen third party travel provider (“Third Party Provider”).

Information disclaimer

The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a Third Party Provider’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability

To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage or for any accident, injury, delay or loss of enjoyment arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

Your rental and use of a vehicle booked through our site will be governed by the terms of the rental agreement with the Third Party Provider. The rental agreement and any other documentation provided to you by the Third Party Provider is between you and the Third Party Provider and we will not be liable to you or to any third party in any way in relation to that agreement or your vehicle or rental service where your booking has been properly processed by us. We are not responsible or liable to you for (i) the acts or omissions of the Third Party Provider in respect of your booking or in the course of delivering the rental service to you; or (ii) any disputes in respect of your booking with that Third Party Provider or that service, except in each case to the extent that responsibility for those matters may be imposed on us by applicable law. While we will make reasonable efforts to ensure we are representing only reputable Third Party Providers, we make no warranty about the fitness suitability of any Third Party Provider product or service and will not accept responsibility for the quality fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant Third Party Provider at the earliest possible time. This will allow the Third Party Provider to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our Third Party Providers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a Third Party Provider. Where we are liable to you terms and conditions, our total liability to you will be limited to (at our option) resupply of the booking service provided to you or the dollar amount of the deposit we received from you in relation to your booking. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information

To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will availability confirm your booking email you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed. A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the Third Party Providers terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date. If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure

In booking on this website you acknowledge that we disclose your information to your selected Third Party Provider in order for them to provide the requested rental services to you.

Amendments

Please note that some Third Party Providers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the Third Party Provider. In addition to the alteration policy of the Third Party Provider stated in their terms, the following charges will apply in respect of our booking service relating to that amendment: Motorhome rental alterations (all charges stated in local currency): 25.00 The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive

Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A Third Party Provider can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund and Cancellation Policy

We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds, credits or cancellation charges that apply are detailed in the terms and conditions of the Third Party Provider of your selected vehicle. In the event you are unsatisfied with our booking service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the Third Party Provider.

Sometimes a booking may need to be cancelled because of circumstances beyond either party’s control. For example, a weather event, public health event (including epidemic / pandemic), medical emergencies, strike, terrorist act, governmental, regional or local authority restrictions (such as restrictions on movement due to the COVID-19 pandemic) or a change in law). If this occurs, your entitlement to a credit or refund will be as provided in your Third Party Provider’s terms and conditions.

You agree that you will raise and resolve any dispute over refunds or cancellations in respect of your booking (whether initiated by you, the Third Party Provider or by circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) directly with the Third Party Provider. Once you have made payment for your booking, you must not seek to reverse or cancel such payment through your card issuer or its agents without our prior consent.

We shall only be liable to provide a refund to you (whether that cancellation is initiated by you, the Third Party Provider or due to circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) to the extent that we actually receive a refund from the relevant Third Party Provider. Where refunds are due to you from a Third Party Provider, we will provide reasonable assistance to you in claiming such funds from that Third Party Provider. In that situation, you authorise us to seek such refunds from the travel provider directly and on your behalf.

Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 12 weeks. This is beyond our control.

We are not responsible (including in negligence) to you for any failure or delay on the part of any Third Party Provider in providing travel products to you where the booking has been properly processed.

This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


Campervan North America Rental Terms for travel between 01-Apr-2020 and 31-Mar-2029

General Restrictions

Age
The minimum age for rental of the Bunkhouse, Treasure Chaser, Two4theRoad, and Clanhauler is 25, for the Edelweiss it is 21 (younger with authorization only) and the maximum age is 79 years for all vans.

Pets
Pets are allowed in our campervans with an additional Cleaning Fee. The fee is US$90.00 for the Clanhauler, Two4TheRoad, and Treasure Chaser, and Bunkhouse. The fee is US$45.00 for the Edelweiss.

Smoking
Smoking is not allowed in any campervan. If it is discovered there was smoking in a van renter will be responsible for all charges required for returning the van to a normal, odorless condition, the minimum charge is US$250.00.

Travel Restrictions

Burning Man
Customers traveling between 22 August and 7 September 2020, into or out of Las Vegas, whether they intend to attend Burning Man or not, will be surcharged $1000, and are responsible for additional cleaning costs starting at $100 per hour.
Use code: BM-1000

Mexico
Traveling into Mexico is not permitted. There is no insurance coverage in Mexico.

Death Valley
Traveling into Death Valley in the summer is permitted.

Alaska
Traveling within Alaska, Yukon and/or Northwest Territories is permitted, but Campervan North America must be notified at the time of reservation.

Winterization
Vehicles could be winterized between November 1st and March 31st, depending on the pick-up location (period may be longer depending on pick-up location and weather conditions). It is not possible to use the water/waste systems during this time or when outside temperatures are below freezing. Renters will be held responsible for any damage to water systems caused by freezing temperatures.

Other
Driving is allowed on all maintained roads. This includes gravel roads, where the road is smooth and well-maintained. However, the Renter is liable for any tank damage or undercarriage / overhead damage that occurs, whether it be on paved or gravel roads. Renter is also liable for any accidents or breakdowns that occur on paved or gravel roads. Renter is also liable for any flat tires on gravel roads.

Terms
Payment Terms

  • Without payment “in full" the Campervan will not be released to the Renter.
  • If payments are not received when due, Campervan North America reserves the right to cancel the reservation without notice and with possible cancellation fees.
  • Local taxes are due and payable in addition to the rental and/or purchase price. These taxes vary depending on the location and may change during the year without prior notice (see below).
  • Personal Checks, VISA and MasterCard are accepted. Amex is not accepted.

Taxes (as of 1 May 2019; subject to change)
Sales tax applies to all pre-paid charges, including kits, set up/cleaning fees, additional nights and miles. The following exceptions apply:
Montana: 4% Tax applies only to Edelweiss, Treasure Chaser, and Bunkhouse nightly rental charges, pre-paid miles, and set up/cleaning fees. 0% No taxes on Two4theRoad and Clanhauler on all charges.
Washington: 16.5%
Nevada: 8.25%
Colorado: 8.75%

Booking Changes
One free change per booking can be made up to 45 days prior to pick-up, US$50.00 for any additional changes made thereafter.

Refunds
Refunds will not be given in the following cases:

  • Vehicle is returned prior to the contracted drop-off date.
  • Prepaid miles are unused.
  • Renter arrives late to pick up the campervan or is a no-show.
  • Renter fails to follow instructions for repair or service.

Shuttle Service & Transportation
We do not provide airport or hotel pick-ups and drop-offs. Renters are responsible for their own transportation to and from our offices.

Vehicle Pick-Up
Pick-Up / Return Time:

  • Pick-up time is 2:30 PM- 6:00 PM.
  • Earlier pick-ups may be possible, but only will be promised 3 days in advance of the pick-up date.
  • Return time is 9:00 AM – 10:30 AM.
  • All location open from 9:00 AM – 6:00 PM.

Security Deposit

  • Campervan North America requires a security deposit of US$750.00 with final invoice.
  • Additional deposits may be required for special events e.g. 'Burning Man' or Alaska trips.
  • Security Deposit is due with the final payment.
  • Credit Card holder must be present at the time of campervan pick-up.
  • Miscellaneous charges and/or damages will be charged to the credit card on file upon return.
  • Campervan North America has up to 5 days to refund the security deposit.

Driver's License & Passport
A valid national driver's license is required for each driver at the time of pick-up. An international driver's license is recommended for foreign Renters but not required. For international renters a valid passport is also required. There is no surcharge for additional drivers. However, all drivers must be present at the time of pickup with a valid driver’s license and passport if required.

Vehicle Substitution
If for any reason the booked campervan should not be available, Campervan North America reserves the right to substitute a higher-rated campervan at no additional cost. No claims for any ancillary fees such as for ferry boats or campgrounds are accepted.

One-Ways with No Drop Fees (on request only)
Campervan North America offers free one-ways:
21 nights minimum: Starting and ending at either Bozeman, Seattle, Las Vegas or Denver

One-Ways with Drop Fees (on request only – 13-night minimum)
Between Bozeman, Seattle, Denver, or Las Vegas
From 13-20 nights:
Edelweiss: $500
Treasure Chaser/Bunkhouse: $700
Two4theRoad / Clanhauler: $900

Operating the Campervan – Renter Responsibilities

Gasoline/Diesel, Oil, and Waste Tanks:
The cost of propane, gasoline or diesel, and oil are not included and Campervan North America does not assume responsibility for estimates of consumption. All vehicles are delivered with full tanks and the Renter is expected to return the campervan with full tanks or will be charged for the refueling plus a service fee. Refueling will be the cost of the fuel plus a US$30.00 service fee. Un-emptied grey and black water tanks will result in a $50 fee per tank.

Maintenance:
Renter is responsible for checking engine oil and coolant levels at each refueling as well as reporting mechanical failures immediately. Coolant refills and authorized repairs will be reimbursed upon return of the campervan and presentation of all receipts (see Mechanical Breakdown). It is the driver's responsibility to operate the campervan in a safe manner and to exercise all caution possible. Also, on vehicles that require DEF fluid, Campervan North America will have it full on your departure, but you are responsible for filling it if need be. This will only be necessary on very long trips over 5,000 miles. The DEF fluid does not have to be refilled by the Renter upon the campervan’s return.

Mechanical Breakdown/Repairs:

  • For repairs exceeding US$50.00 call Campervan North America. We will research and rectify the situation as quickly as possible. Non-authorized repairs exceeding US$50.00 will not be reimbursed. Receipts must be presented to Campervan North America for reimbursement. Renter will be held responsible for mechanical damage due to negligence in operation and/or maintenance. Renters are required to cooperate fully with Campervan North America to remedy any problem.
  • Defects on Radio/CD/DVD/GPS, generator, air conditioning, refrigerator, microwave, cruise control, etc. are not considered to be mechanical breakdowns and excluded from refunds.

In the Event of an Accident:

  • The Renter must obtain a local police report as provided by the attending police officer investigating the accident.
  • Campervan North America must be notified as soon as possible. A full written report along with the other party's name, address, phone number, insurance information and driver's license number on the supplied accident report form will be required upon return of the campervan. Damage and accident scene pictures should be taken and provided if at all possible.
  • All documents relating to the accident must include a police report number or identifying number.
  • Insurance coverage may be void if the above instructions are not followed.

Parking/Traffic Violations:
It is the Renter’s responsibility to report and pay for all parking/traffic violations at check-in. Failing to report these violations at drop-off will cause a charge of an administrative fee of up to US$100.00 plus the fine (including all late charges) to the Renter’s credit card. Any toll road charges not paid for will result in a US$15.00 per incident service fee.

Vehicle Return

Drop-off Time:

  • Campervans must be dropped off by 10:30 AM.
  • Late drop-offs are sometimes allowed with permission of location manager or home office and will not be approved more than 3 days prior to the drop-off date.
  • Charges for late campervan return or unauthorized extension of the rental period: US$100.00 per hour or US$800.00 per day (plus applicable rental charges). The regular rental rates apply only with proper authorization through Campervan North America prior to a rental extension.
  • The Renters are advised to return the campervan with the interior cleaned, dishes cleaned, and holding tanks dumped to avoid any cleaning/dumping charges.
  • Additional miles will be charged at US$0.40 per mile plus local tax, unless additional mileage packages are purchased.

Insurance

Insurance Coverage
Note: There is a US $2,000.00 deductible for all Accidental Damages. Deductible applies per accident or damage and not per rental.

Collision Damage Waiver:
The CDW (Collision Damage Waiver) can be purchased from Campervan North America. The cost is $12/day on the Edelweiss, and $24/day on the Treasure Chaser, Bunkhouse, Two4theroad and Clanhauler. This allows you to be insured under our policy and reduces your liability from our deductible of $2,000.00 to $500.00 in case of damage and also is required for us to assume the risk on your rental. However, this does not provide much coverage for liability, as our policy only meets state limits, which are very low. (Compulsory without proof of insurance) We recommend purchase of SLI supplemental coverage, see below.

Supplemental Liability Insurance (Optional):
Campervan North America rental policy provides the Renter with state minimum liability coverage. Liability is coverage for damage the Renter does to a third person or a third person’s property (i.e. if Renter is at fault in the accident, this pays for the damaged person and/or property).

If Renter hits someone they may be liable for any damage exceeding the state minimum limits. If they significantly injure someone or something the coverage may not be adequate. In states like CA, it is US$15,000 bodily injury per person / US$30,000 bodily injury per amount over US$15,000.

For US$14.95/day the Renter can purchase Supplemental Liability Insurance (SLI), which raises their liability from the state minimum limits to up to US$1,000,000 bodily injury liability and up to US$50,000 property damage liability. SLI is excess coverage, which means it provides coverage beyond your underlying liability coverage.

If towing liability is not provided by the Renter’s policy, SLI will not replace this coverage.
 

Terms of booking on this website

The following terms relate to the booking service provided to you by Motorhome Republic. The booking service includes the Motorhome Republic site, the software associated with the site and the facility to enter into transactions with certain parties whose content appears on the site. You agree to these terms with us in respect of the booking service, in addition to the terms of your rental above which apply directly between you and your chosen third party travel provider (“Third Party Provider”).

Information disclaimer

The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a Third Party Provider’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability

To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage or for any accident, injury, delay or loss of enjoyment arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

Your rental and use of a vehicle booked through our site will be governed by the terms of the rental agreement with the Third Party Provider. The rental agreement and any other documentation provided to you by the Third Party Provider is between you and the Third Party Provider and we will not be liable to you or to any third party in any way in relation to that agreement or your vehicle or rental service where your booking has been properly processed by us. We are not responsible or liable to you for (i) the acts or omissions of the Third Party Provider in respect of your booking or in the course of delivering the rental service to you; or (ii) any disputes in respect of your booking with that Third Party Provider or that service, except in each case to the extent that responsibility for those matters may be imposed on us by applicable law. While we will make reasonable efforts to ensure we are representing only reputable Third Party Providers, we make no warranty about the fitness suitability of any Third Party Provider product or service and will not accept responsibility for the quality fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant Third Party Provider at the earliest possible time. This will allow the Third Party Provider to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our Third Party Providers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a Third Party Provider. Where we are liable to you terms and conditions, our total liability to you will be limited to (at our option) resupply of the booking service provided to you or the dollar amount of the deposit we received from you in relation to your booking. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information

To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will availability confirm your booking email you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed. A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the Third Party Providers terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date. If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure

In booking on this website you acknowledge that we disclose your information to your selected Third Party Provider in order for them to provide the requested rental services to you.

Amendments

Please note that some Third Party Providers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the Third Party Provider. In addition to the alteration policy of the Third Party Provider stated in their terms, the following charges will apply in respect of our booking service relating to that amendment: Motorhome rental alterations (all charges stated in local currency): 25.00 The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive

Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A Third Party Provider can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund and Cancellation Policy

We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds, credits or cancellation charges that apply are detailed in the terms and conditions of the Third Party Provider of your selected vehicle. In the event you are unsatisfied with our booking service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the Third Party Provider.

Sometimes a booking may need to be cancelled because of circumstances beyond either party’s control. For example, a weather event, public health event (including epidemic / pandemic), medical emergencies, strike, terrorist act, governmental, regional or local authority restrictions (such as restrictions on movement due to the COVID-19 pandemic) or a change in law). If this occurs, your entitlement to a credit or refund will be as provided in your Third Party Provider’s terms and conditions.

You agree that you will raise and resolve any dispute over refunds or cancellations in respect of your booking (whether initiated by you, the Third Party Provider or by circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) directly with the Third Party Provider. Once you have made payment for your booking, you must not seek to reverse or cancel such payment through your card issuer or its agents without our prior consent.

We shall only be liable to provide a refund to you (whether that cancellation is initiated by you, the Third Party Provider or due to circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) to the extent that we actually receive a refund from the relevant Third Party Provider. Where refunds are due to you from a Third Party Provider, we will provide reasonable assistance to you in claiming such funds from that Third Party Provider. In that situation, you authorise us to seek such refunds from the travel provider directly and on your behalf.

Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 12 weeks. This is beyond our control.

We are not responsible (including in negligence) to you for any failure or delay on the part of any Third Party Provider in providing travel products to you where the booking has been properly processed.

This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


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