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motor home travel canada inc - motorhome motorhome and rv travel companies

motor home travel canada inc - motorhome and rv travel motorhome

Motor Home Travel Canada Inc

Motor Home Travel Canada Inc. was conceived to fill a need for a motorhome rental company specializing in Eastern Canada. Our primary objective is to rent motorhomes to vacationers from the area, across Canada, the U.S.A. and from around the world.

David Sammut, the President, has been in the motorhome rental business for 40 years. He brings the expertise of his experience to ensure that you and your family will have the vacation of a lifetime. He has significant international experience having marketed to European tour operators for 14 years. He has been a member of the Ontario Tourism Marketing Partnership European Committee for six years. In this volunteer position he had provided direction for marketing the province of Ontario to their primary markets in Europe and chaired the European sales missions.

Our late model feet is comprised of the six most popular sizes of Recreational Vehicles. All our vehicles come fully equipped with such optional features as roof and chassis air conditioning, microwave, TV antenna, showers and stereos to mention just a few. Add our detailed convenience kit to your rental and all you will need to provide are your personal needs like food and beverages. Our E.L.V.I.P. provides you with comprehensive coverage that will guarantee worry free cruising down the highway.

We are committed to complete customer satisfaction. With our late model rental feet, convenient location and seven day a week service we will meet the demands of the most discriminating traveler. Our pleasant, well-trained and experienced staff will be pleased to provide you with a thorough and efficient orientation on the use of the motorhome. Our vehicles are subject to a very rigorous standard of maintenance by fully licensed professionals to ensure trouble free traveling whether you are going around the block or around North America.

We provide the full spectrum of services including itinerary planning, campground and attraction reservations, hotel or resort accommodation, etc.

We are looking forward to being part of your next vacation.



Motor Home Travel Canada Inc Rental Terms

Payment
A non-refundable deposit will be taken from your nominated credit card at time of booking confirmation. This amount will vary depending on the number of days your booking is placed before travel commencement.

The balance payment due will be deducted from your nominated credit card 35 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your card for the balance to be collected at least 35 days prior to your rental commencing.

If you are booking within 35 days of travel the entire cost of the rental will be transacted from your nominated credit card at time of booking confirmation.
Note on foreign currency bookings: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to CAD$.

Some charges may be payable directly to your rental station upon arrival, these will be itemised as such in your breakdown of pricing if and where applicable.
Motor Home Travel Canada Inc. reserves the right to cancel any reservation if payment has not been received. (Please also note that the 1.5% credit card surcharge will be added when this payment is processed).

TEMPORARY CANCELLATION POLICY:

Bookings made between the 12-31 March 2020 can cancel free of charge till 14 days prior to Pick-Up.



Cancellation
The initial deposit is non refundable. In addition to forfeiting your deposit, the following charges apply:

48 days or more prior to departure date:                    No further charge
47 to 33 days prior to departure date:                        $250.00
32 to 18 days prior to departure date:                       60% of total rental charges
17 to 7 days prior to departure date:                         80% of total rental charges
6 days or less prior to departure date:                      100% of total rental charges

No Shows
Customers who fail to arrive on departure day or decline the vehicle at departure for whatever reason are considered as a departure day cancellation.

Changes and Modifications
Changes and modifications of reservations are subject to a $25.00 handling charge.

Travel Insurance
We strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

Winterizing
Please note that during winter season (usually from 01 October but possibly earlier), the vehicles will most likely be winterized, depending on weather conditions. This means that all water will be drained from the vehicle and replaced with anti-freeze liquid. This means that there will be no access to the sink, toilet or shower.

The quoted price includes
- Free shuttle and transfer services from selected hotels (pick ups) and to Toronto International Airport (drop offs) for rentals 7 nights or longer.
- CDW (Collision Damage Waiver)
- 100 free kms per day
- Rates are in CAD$
- All rental days are calculated per night basis
- Rates are subject to change without notice

The quoted price excludes
- There are 100 free kms included in the daily rate. Additional kms are charged at $0.39 per km if paid at the end of your rental - you can also pre purchase mileage packs at super discounted rates on this website once you have started the booking process
- Cost of fuel
- Insurance options if selected
- Preparation fee
- All taxes
- Refundable security deposit.
- Extra items selected e.g mileage packs, convenience kits

Approved Payment Methods
Cash and Traveler's cheque, Visa, Master / Eurocard, American Express and Bank wire transfer* are the methods of payment accepted by Motor Home Travel Canada Inc.

Pick-up Transfer
Overseas customers must overnight before picking up their rental unit.

Pick-up Procedure
Afternoon pick-up is provided between 13:00 and 16:00 hrs.
No refund is made in the event of a late pick-up.

Drop-off and Drop-off Transfers
Drop-off hours last from 09:00 to 11:00 hrs. Drop-off transfer is provided from the rental location to the airport or airport area hotels (only applies to rentals 7 nights or longer).
Drop-off late surcharges are $80.00 per hour. No drop-off transfer is provided in the event of a late drop-off. No refunds are made for early returns or unused portions of rentals.

Insurance Information
Public Liability Insurance

Liability insurance coverage is maintained on all rental vehicles to a maximum of $1,000,000.00 for any bodily injury and property damage liability claim brought by a third party (other than a passenger) against the customer (and any other driver listed on the rental contract) as a result of the operation or use of their rental vehicle. This basic public liability coverage is included in all rental rates. All coverage and waivers are subject to the express terms of the rental contract.

Customer Responsibility with Collision Damage Waiver (CDW)
In the event of a loss or damage to the vehicle while on rent, whether or not due to the fault of the customer, the customer's Responsibility for direct and accidental loss including theft and vandalism or damage to the vehicle is unlimited. That is, the customer is responsible for all loss or damage.

All daily rental rates for all vehicles include CDW coverage. With the CDW coverage, the customers responsibility for accidental damage, theft and vandalism (police report is required) to the vehicle is reduced to $2,500.00 per occurrence with the following exceptions, for which there is no reduction in the customer’s responsibility for damages. Client responsibility increases to $3,500.00 for the MHLUX.

1) Caused as a result of use without our expressed permission or consent.
2) Damage caused by striking overhead objects or from backing up the vehicle.
3) Interior damage.
4) Undercarriage damage, including tires and wheels.
5) Damage caused by freezing or overheating vehicle systems.
6) All glass damage.
7) All damages caused during any use of off public roads (including campgrounds, parking lots and service stations, etc.)

Security Deposit with CDW Coverage is $3,500.00 for the MHLUX

Extended Liability and Vacation Interruption Protection (E.L.V.I.P.)

Extended liability and vacation interruption protection (E.L.V.I.P.) is available with a set maximum per rental. Please refer to the price list for E.L.V.I.P. rates. E.L.V.I.P. provides the following benefits:

1) With E.L.V.I.P. the customer's Responsibility for accidental damage is further reduced to $300.00. In case of theft and vandalism to the vehicle, the deductible is $1,000.00. This reduction of the customer's Responsibility does however not apply to the exceptions mentioned above, for which the customer’s responsibility reduces from unlimited to $2,500.00 ($3,500 for MHLUX).

2) E.L.V.I.P. also covers the expenses in the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 working hours. The radio, TV/VCR, air conditioning, refrigeration, generator, microwave, appliances, automatic step, cruise control and GPS malfunctions are not considered to be mechanical break downs. Incurred expenses of $30.00 per person per day for lodging and $30.00 per group per day for other transportation is provided. A limit of $3000.00 per rental applies and this plan is not valid in case of an accident. Customer must present all receipts for refund of expenses.

3) In the event of an incident, the renter must obtain a police report by an officer who attended the scene.

E.L.V.I.P. coverage is void:
1) If the customer fails to file an accident/damage police report.
2) If the vehicle is used in violation of the terms of the rental contract.

Security Deposit with E.L.V.I.P. Coverage is $2,500.00.
Security Deposit with E.L.V.I.P. Coverage is $3,500.00 for the MHLUX


Convenience Kits

Standard Kit (included in all rentals)
Water Hose KOA Discount Card Waste Basket W/ Broom
Sewer Hose 110 Volt Adapter Fire Extinguisher
Operator's Manual    
Convenience Kit: per vehicle
Set of Pots Cutting Board Dish Cloth
Frying Pan Kettle Serving Spoons
Mixing Bowl Juice Container Clothes Hangers
Cork Screw Can/Bottle Opener 2 Tea Towels
Convenience Kit: per person
Hand Towel Blanket Cereal Bowl
Bath Towel Pillow and Pillow cases Cup
Dinner Plate Set of Sheets Drinking Glass
Face Cloth Knife / Fork / Spoon Bread plate
Note: All tableware (Plates etc.) is non-plastic and is made of Corning/Corelle china or equivalent

Convenience kits are paid per person with a maximum charge of 3 convenience kits per vehicle per rental.

Preparation Fee
This is a mandatory one-time charge per vehicle per booking and is applicable to all bookings without exception.
The Preparation Fee covers:

1) The standard kit per vehicle.
2) Toilet chemical.
3) Vehicle exterior cleaning.
4) Pick-up and Drop-off transfers (minimum 7 night rental).

There are no refunds for unused propane and toilet chemicals and there are no refunds if the customers do not meet the transfer rules and did not receive transfer or if the customer decides to do their own transfer at their own cost.

Mountain Bike and Bike Rack Rentals
We offer one size of adult mountain bike for rent. We offer a 2 or 4 bike rack with 2 or 4 mountain bikes per carrier. If customer wants to bring their own bike, bike racks only can be rented. The price for the bike rack only is $25.00 per rental.

Please Request Rental Bikes and Racks at the Time of Booking.

Office Hours and Holidays

June 1st thru October 15th
Monday - Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: 9:00 AM - 4:00 PM
October 16th thru May 31st
Monday- Saturday: 9:00 AM - 4:00PM
Canadian holidays are January 1st, Feb 18 (Family Day), March 28, December 25th/26th.

Maintenance and Cleaning Responsibility
The customer is responsible for checking all fluids at each refuelling. Refills of all fluids (except gasoline) will be reimbursed at check in upon presentation of receipts. The vehicle must be returned clean inside, otherwise cleaning charges may apply.

Repairs / Refunds/ Early Returns
Necessary repairs are refunded without previous authorization up to $50.00. The customer must provide receipts. If the customer paid for repairs in excess of $50.00 without previous authorization we will not give a refund. The customer assumes full Responsibility for any additional expenses incurred by reason of a vehicle breakdown. If the vehicle is in breakdown repair for more than 12 working hours through no fault of the customer, our Responsibility to the customer is limited to a refund of the daily rate portion thereof (except with E.L.V.I.P. coverage). Radio, TV/VCR, air conditioning, refrigerator, microwave, any appliances, plumbing, generator, cruise control and gps malfunctions are not considered breakdowns and no refunds are made for repair time to these items.
There will be no refunds for early return of a rental vehicle.

Accident
In case of an accident, the customer must notify the police for a police report immediately, they must notify Motor Home Travel Canada Inc. within 24 hours and make a full report in writing. CDW/E.L.V.I.P. accident coverage is void if the customer fails to follow this procedure.

Credit Cards / Traveler' s Cheque
Supplier accepts Master/Eurocard, Visa, American Express credit cards as well as all CDN/USD Traveler's Cheques. Supplier is not responsible for the exchange rate fluctuations of any credit card transaction.

Driver’s License / Driver' s Age
The customer must be in possession of a current and valid driver's license, and a valid international drivers permit.
The minimum age to drive the motorhome is 25 years old.

Parking / Traffic Violations / Toll Roads
The customer is responsible for reporting and payment of all parking, traffic and toll road violations and charges at rental termination. Non-reporting of parking, traffic and toll road violations and charges will result in an administrative charge of up to $100.00. Non-reported parking and traffic violations plus administrative charges will be charged against the customer’s credit card or will be collected at the customer's domicile.

Restrictions
Driving is not permitted:
1) In Mexico.
2) On Logging roads, non public roads or Off Road.

Northern Travel
All rental vehicles travelling to Alaska, the North West Territories and the Yukon Territories are permitted and must be confirmed in advance.

Substitutions
Motor Home Travel Inc. is entitled to upgrade the customer to a higher rated vehicle at no extra cost. Should a lower rated vehicle be offered, Motor Home Travel's Responsibility is limited to the refund of the difference in gross rates.

Minimum Rental
A 3 day minimum applies to all rentals from October thru May and a 7 day minimum applies from June Thru September. A 14 day minimum is required for unlimited kilometers.

Pets
Pet friendly vehicles available upon request.

Towing
Towing is not permitted.

Storage
The storage of items on the roof is not permitted. Free storage of luggage is available at the owner's risk.

General Conditions
All rentals are subject to the terms and conditions of the rental contract. Prices, policies and conditions are subject to change without notice.

Terms of booking on this website

The following terms relate to the booking service provided to you by Motorhome Republic. The booking service includes the Motorhome Republic site, the software associated with the site and the facility to enter into transactions with certain parties whose content appears on the site. You agree to these terms with us in respect of the booking service, in addition to the terms of your rental above which apply directly between you and your chosen third party travel provider (“Third Party Provider”).

Information disclaimer

The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a Third Party Provider’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability

To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage or for any accident, injury, delay or loss of enjoyment arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

Your rental and use of a vehicle booked through our site will be governed by the terms of the rental agreement with the Third Party Provider. The rental agreement and any other documentation provided to you by the Third Party Provider is between you and the Third Party Provider and we will not be liable to you or to any third party in any way in relation to that agreement or your vehicle or rental service where your booking has been properly processed by us. We are not responsible or liable to you for (i) the acts or omissions of the Third Party Provider in respect of your booking or in the course of delivering the rental service to you; or (ii) any disputes in respect of your booking with that Third Party Provider or that service, except in each case to the extent that responsibility for those matters may be imposed on us by applicable law. While we will make reasonable efforts to ensure we are representing only reputable Third Party Providers, we make no warranty about the fitness suitability of any Third Party Provider product or service and will not accept responsibility for the quality fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant Third Party Provider at the earliest possible time. This will allow the Third Party Provider to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our Third Party Providers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a Third Party Provider. Where we are liable to you terms and conditions, our total liability to you will be limited to (at our option) resupply of the booking service provided to you or the dollar amount of the deposit we received from you in relation to your booking. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information

To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will availability confirm your booking email you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed. A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the Third Party Providers terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date. If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure

In booking on this website you acknowledge that we disclose your information to your selected Third Party Provider in order for them to provide the requested rental services to you.

Amendments

Please note that some Third Party Providers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the Third Party Provider. In addition to the alteration policy of the Third Party Provider stated in their terms, the following charges will apply in respect of our booking service relating to that amendment: Motorhome rental alterations (all charges stated in local currency): 25.00 The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive

Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A Third Party Provider can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund and Cancellation Policy

We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds, credits or cancellation charges that apply are detailed in the terms and conditions of the Third Party Provider of your selected vehicle. In the event you are unsatisfied with our booking service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the Third Party Provider.

Sometimes a booking may need to be cancelled because of circumstances beyond either party’s control. For example, a weather event, public health event (including epidemic / pandemic), medical emergencies, strike, terrorist act, governmental, regional or local authority restrictions (such as restrictions on movement due to the COVID-19 pandemic) or a change in law). If this occurs, your entitlement to a credit or refund will be as provided in your Third Party Provider’s terms and conditions.

You agree that you will raise and resolve any dispute over refunds or cancellations in respect of your booking (whether initiated by you, the Third Party Provider or by circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) directly with the Third Party Provider. Once you have made payment for your booking, you must not seek to reverse or cancel such payment through your card issuer or its agents without our prior consent.

We shall only be liable to provide a refund to you (whether that cancellation is initiated by you, the Third Party Provider or due to circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) to the extent that we actually receive a refund from the relevant Third Party Provider. Where refunds are due to you from a Third Party Provider, we will provide reasonable assistance to you in claiming such funds from that Third Party Provider. In that situation, you authorise us to seek such refunds from the travel provider directly and on your behalf.

Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 12 weeks. This is beyond our control.

We are not responsible (including in negligence) to you for any failure or delay on the part of any Third Party Provider in providing travel products to you where the booking has been properly processed.

This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


Motor Home Travel Canada Inc Rental Terms for travel between 01-Jun-2020 and 31-Dec-2021

Payment
A non-refundable deposit will be taken from your nominated credit card at time of booking confirmation. This amount will vary depending on the number of days your booking is placed before travel commencement.

The balance payment due will be deducted from your nominated credit card 35 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your card for the balance to be collected at least 35 days prior to your rental commencing.

If you are booking within 35 days of travel the entire cost of the rental will be transacted from your nominated credit card at time of booking confirmation.
Note on foreign currency bookings: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to CAD$.

Some charges may be payable directly to your rental station upon arrival, these will be itemised as such in your breakdown of pricing if and where applicable.
Motor Home Travel Canada Inc. reserves the right to cancel any reservation if payment has not been received. (Please also note that the 1.5% credit card surcharge will be added when this payment is processed).

TEMPORARY CANCELLATION POLICY:

Bookings made between the 12-31 March 2020 can cancel free of charge till 14 days prior to Pick-Up.



Cancellation
The initial deposit is non refundable. In addition to forfeiting your deposit, the following charges apply:

48 days or more prior to departure date:                    No further charge
47 to 33 days prior to departure date:                        $250.00
32 to 18 days prior to departure date:                       60% of total rental charges
17 to 7 days prior to departure date:                         80% of total rental charges
6 days or less prior to departure date:                      100% of total rental charges

No Shows
Customers who fail to arrive on departure day or decline the vehicle at departure for whatever reason are considered as a departure day cancellation.

Changes and Modifications
Changes and modifications of reservations are subject to a $25.00 handling charge.

Travel Insurance
We strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

Winterizing
Please note that during winter season (usually from 01 October but possibly earlier), the vehicles will most likely be winterized, depending on weather conditions. This means that all water will be drained from the vehicle and replaced with anti-freeze liquid. This means that there will be no access to the sink, toilet or shower.

The quoted price includes
- Free shuttle and transfer services from selected hotels (pick ups) and to Toronto International Airport (drop offs) for rentals 7 nights or longer.
- CDW (Collision Damage Waiver)
- 100 free kms per day
- Rates are in CAD$
- All rental days are calculated per night basis
- Rates are subject to change without notice

The quoted price excludes
- There are 100 free kms included in the daily rate. Additional kms are charged at $0.39 per km if paid at the end of your rental - you can also pre purchase mileage packs at super discounted rates on this website once you have started the booking process
- Cost of fuel
- Insurance options if selected
- Preparation fee
- All taxes
- Refundable security deposit.
- Extra items selected e.g mileage packs, convenience kits

Approved Payment Methods
Cash and Traveler's cheque, Visa, Master / Eurocard, American Express and Bank wire transfer* are the methods of payment accepted by Motor Home Travel Canada Inc.

Pick-up Transfer
Overseas customers must overnight before picking up their rental unit.

Pick-up Procedure
Afternoon pick-up is provided between 13:00 and 16:00 hrs.
No refund is made in the event of a late pick-up.

Drop-off and Drop-off Transfers
Drop-off hours last from 09:00 to 11:00 hrs. Drop-off transfer is provided from the rental location to the airport or airport area hotels (only applies to rentals 7 nights or longer).
Drop-off late surcharges are $80.00 per hour. No drop-off transfer is provided in the event of a late drop-off. No refunds are made for early returns or unused portions of rentals.

Insurance Information
Public Liability Insurance

Liability insurance coverage is maintained on all rental vehicles to a maximum of $1,000,000.00 for any bodily injury and property damage liability claim brought by a third party (other than a passenger) against the customer (and any other driver listed on the rental contract) as a result of the operation or use of their rental vehicle. This basic public liability coverage is included in all rental rates. All coverage and waivers are subject to the express terms of the rental contract.

Customer Responsibility with Collision Damage Waiver (CDW)
In the event of a loss or damage to the vehicle while on rent, whether or not due to the fault of the customer, the customer's Responsibility for direct and accidental loss including theft and vandalism or damage to the vehicle is unlimited. That is, the customer is responsible for all loss or damage.

All daily rental rates for all vehicles include CDW coverage. With the CDW coverage, the customers responsibility for accidental damage, theft and vandalism (police report is required) to the vehicle is reduced to $2,500.00 per occurrence with the following exceptions, for which there is no reduction in the customer’s responsibility for damages. Client responsibility increases to $3,500.00 for the MHLUX.

1) Caused as a result of use without our expressed permission or consent.
2) Damage caused by striking overhead objects or from backing up the vehicle.
3) Interior damage.
4) Undercarriage damage, including tires and wheels.
5) Damage caused by freezing or overheating vehicle systems.
6) All glass damage.
7) All damages caused during any use of off public roads (including campgrounds, parking lots and service stations, etc.)

Security Deposit with CDW Coverage is $3,500.00 for the MHLUX

Extended Liability and Vacation Interruption Protection (E.L.V.I.P.)

Extended liability and vacation interruption protection (E.L.V.I.P.) is available with a set maximum per rental. Please refer to the price list for E.L.V.I.P. rates. E.L.V.I.P. provides the following benefits:

1) With E.L.V.I.P. the customer's Responsibility for accidental damage is further reduced to $300.00. In case of theft and vandalism to the vehicle, the deductible is $1,000.00. This reduction of the customer's Responsibility does however not apply to the exceptions mentioned above, for which the customer’s responsibility reduces from unlimited to $2,500.00 ($3,500 for MHLUX).

2) E.L.V.I.P. also covers the expenses in the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 working hours. The radio, TV/VCR, air conditioning, refrigeration, generator, microwave, appliances, automatic step, cruise control and GPS malfunctions are not considered to be mechanical break downs. Incurred expenses of $30.00 per person per day for lodging and $30.00 per group per day for other transportation is provided. A limit of $3000.00 per rental applies and this plan is not valid in case of an accident. Customer must present all receipts for refund of expenses.

3) In the event of an incident, the renter must obtain a police report by an officer who attended the scene.

E.L.V.I.P. coverage is void:
1) If the customer fails to file an accident/damage police report.
2) If the vehicle is used in violation of the terms of the rental contract.

Security Deposit with E.L.V.I.P. Coverage is $2,500.00.
Security Deposit with E.L.V.I.P. Coverage is $3,500.00 for the MHLUX


Convenience Kits

Standard Kit (included in all rentals)
Water Hose KOA Discount Card Waste Basket W/ Broom
Sewer Hose 110 Volt Adapter Fire Extinguisher
Operator's Manual    
Convenience Kit: per vehicle
Set of Pots Cutting Board Dish Cloth
Frying Pan Kettle Serving Spoons
Mixing Bowl Juice Container Clothes Hangers
Cork Screw Can/Bottle Opener 2 Tea Towels
Convenience Kit: per person
Hand Towel Blanket Cereal Bowl
Bath Towel Pillow and Pillow cases Cup
Dinner Plate Set of Sheets Drinking Glass
Face Cloth Knife / Fork / Spoon Bread plate
Note: All tableware (Plates etc.) is non-plastic and is made of Corning/Corelle china or equivalent

Convenience kits are paid per person with a maximum charge of 3 convenience kits per vehicle per rental.

Preparation Fee
This is a mandatory one-time charge per vehicle per booking and is applicable to all bookings without exception.
The Preparation Fee covers:

1) The standard kit per vehicle.
2) Toilet chemical.
3) Vehicle exterior cleaning.
4) Pick-up and Drop-off transfers (minimum 7 night rental).

There are no refunds for unused propane and toilet chemicals and there are no refunds if the customers do not meet the transfer rules and did not receive transfer or if the customer decides to do their own transfer at their own cost.

Mountain Bike and Bike Rack Rentals
We offer one size of adult mountain bike for rent. We offer a 2 or 4 bike rack with 2 or 4 mountain bikes per carrier. If customer wants to bring their own bike, bike racks only can be rented. The price for the bike rack only is $25.00 per rental.

Please Request Rental Bikes and Racks at the Time of Booking.

Office Hours and Holidays

June 1st thru October 15th
Monday - Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: 9:00 AM - 4:00 PM
October 16th thru May 31st
Monday- Saturday: 9:00 AM - 4:00PM
Canadian holidays are January 1st, Feb 18 (Family Day), March 28, December 25th/26th.

Maintenance and Cleaning Responsibility
The customer is responsible for checking all fluids at each refuelling. Refills of all fluids (except gasoline) will be reimbursed at check in upon presentation of receipts. The vehicle must be returned clean inside, otherwise cleaning charges may apply.

Repairs / Refunds/ Early Returns
Necessary repairs are refunded without previous authorization up to $50.00. The customer must provide receipts. If the customer paid for repairs in excess of $50.00 without previous authorization we will not give a refund. The customer assumes full Responsibility for any additional expenses incurred by reason of a vehicle breakdown. If the vehicle is in breakdown repair for more than 12 working hours through no fault of the customer, our Responsibility to the customer is limited to a refund of the daily rate portion thereof (except with E.L.V.I.P. coverage). Radio, TV/VCR, air conditioning, refrigerator, microwave, any appliances, plumbing, generator, cruise control and gps malfunctions are not considered breakdowns and no refunds are made for repair time to these items.
There will be no refunds for early return of a rental vehicle.

Accident
In case of an accident, the customer must notify the police for a police report immediately, they must notify Motor Home Travel Canada Inc. within 24 hours and make a full report in writing. CDW/E.L.V.I.P. accident coverage is void if the customer fails to follow this procedure.

Credit Cards / Traveler' s Cheque
Supplier accepts Master/Eurocard, Visa, American Express credit cards as well as all CDN/USD Traveler's Cheques. Supplier is not responsible for the exchange rate fluctuations of any credit card transaction.

Driver’s License / Driver' s Age
The customer must be in possession of a current and valid driver's license, and a valid international drivers permit.
The minimum age to drive the motorhome is 25 years old.

Parking / Traffic Violations / Toll Roads
The customer is responsible for reporting and payment of all parking, traffic and toll road violations and charges at rental termination. Non-reporting of parking, traffic and toll road violations and charges will result in an administrative charge of up to $100.00. Non-reported parking and traffic violations plus administrative charges will be charged against the customer’s credit card or will be collected at the customer's domicile.

Restrictions
Driving is not permitted:
1) In Mexico.
2) On Logging roads, non public roads or Off Road.

Northern Travel
All rental vehicles travelling to Alaska, the North West Territories and the Yukon Territories are permitted and must be confirmed in advance.

Substitutions
Motor Home Travel Inc. is entitled to upgrade the customer to a higher rated vehicle at no extra cost. Should a lower rated vehicle be offered, Motor Home Travel's Responsibility is limited to the refund of the difference in gross rates.

Minimum Rental
A 3 day minimum applies to all rentals from October thru May and a 7 day minimum applies from June Thru September. A 14 day minimum is required for unlimited kilometers.

Pets
Pet friendly vehicles available upon request.

Towing
Towing is not permitted.

Storage
The storage of items on the roof is not permitted. Free storage of luggage is available at the owner's risk.

General Conditions
All rentals are subject to the terms and conditions of the rental contract. Prices, policies and conditions are subject to change without notice.

Terms of booking on this website

The following terms relate to the booking service provided to you by Motorhome Republic. The booking service includes the Motorhome Republic site, the software associated with the site and the facility to enter into transactions with certain parties whose content appears on the site. You agree to these terms with us in respect of the booking service, in addition to the terms of your rental above which apply directly between you and your chosen third party travel provider (“Third Party Provider”).

Information disclaimer

The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a Third Party Provider’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability

To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage or for any accident, injury, delay or loss of enjoyment arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

Your rental and use of a vehicle booked through our site will be governed by the terms of the rental agreement with the Third Party Provider. The rental agreement and any other documentation provided to you by the Third Party Provider is between you and the Third Party Provider and we will not be liable to you or to any third party in any way in relation to that agreement or your vehicle or rental service where your booking has been properly processed by us. We are not responsible or liable to you for (i) the acts or omissions of the Third Party Provider in respect of your booking or in the course of delivering the rental service to you; or (ii) any disputes in respect of your booking with that Third Party Provider or that service, except in each case to the extent that responsibility for those matters may be imposed on us by applicable law. While we will make reasonable efforts to ensure we are representing only reputable Third Party Providers, we make no warranty about the fitness suitability of any Third Party Provider product or service and will not accept responsibility for the quality fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant Third Party Provider at the earliest possible time. This will allow the Third Party Provider to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our Third Party Providers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a Third Party Provider. Where we are liable to you terms and conditions, our total liability to you will be limited to (at our option) resupply of the booking service provided to you or the dollar amount of the deposit we received from you in relation to your booking. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information

To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will availability confirm your booking email you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed. A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the Third Party Providers terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date. If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure

In booking on this website you acknowledge that we disclose your information to your selected Third Party Provider in order for them to provide the requested rental services to you.

Amendments

Please note that some Third Party Providers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the Third Party Provider. In addition to the alteration policy of the Third Party Provider stated in their terms, the following charges will apply in respect of our booking service relating to that amendment: Motorhome rental alterations (all charges stated in local currency): 25.00 The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive

Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A Third Party Provider can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund and Cancellation Policy

We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds, credits or cancellation charges that apply are detailed in the terms and conditions of the Third Party Provider of your selected vehicle. In the event you are unsatisfied with our booking service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the Third Party Provider.

Sometimes a booking may need to be cancelled because of circumstances beyond either party’s control. For example, a weather event, public health event (including epidemic / pandemic), medical emergencies, strike, terrorist act, governmental, regional or local authority restrictions (such as restrictions on movement due to the COVID-19 pandemic) or a change in law). If this occurs, your entitlement to a credit or refund will be as provided in your Third Party Provider’s terms and conditions.

You agree that you will raise and resolve any dispute over refunds or cancellations in respect of your booking (whether initiated by you, the Third Party Provider or by circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) directly with the Third Party Provider. Once you have made payment for your booking, you must not seek to reverse or cancel such payment through your card issuer or its agents without our prior consent.

We shall only be liable to provide a refund to you (whether that cancellation is initiated by you, the Third Party Provider or due to circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) to the extent that we actually receive a refund from the relevant Third Party Provider. Where refunds are due to you from a Third Party Provider, we will provide reasonable assistance to you in claiming such funds from that Third Party Provider. In that situation, you authorise us to seek such refunds from the travel provider directly and on your behalf.

Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 12 weeks. This is beyond our control.

We are not responsible (including in negligence) to you for any failure or delay on the part of any Third Party Provider in providing travel products to you where the booking has been properly processed.

This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


Motor Home Travel Canada Inc Insurance

Public Liability Insurance
Liability insurance coverage is maintained on all rental vehicles to a maximum of $1,000,000.00 for any bodily injury and property damage liability claim brought by a third party (other than a passenger) against the customer (and any other driver listed on the rental contract) as a result of the operation or use of their rental vehicle. This basic public liability coverage is included in all rental rates. All coverage and waivers are subject to the express terms of the rental contract.

Customer Responsibility with Collision Damage Waiver (CDW)
In the event of a loss or damage to the vehicle while on rent, whether or not due to the fault of the customer, the customer's Responsibility for direct and accidental loss including theft and vandalism or damage to the vehicle is unlimited. That is, the customer is responsible for all loss or damage.

All daily rental rates for all vehicles include CDW coverage. With the CDW coverage, the customers responsibility for accidental damage, theft and vandalism (police report is required) to the vehicle is reduced to $2,500.00 per occurrence with the following exceptions, for which there is no reduction in the customer’s responsibility for damages. Client responsibility increases to $3,500.00 for the MHLUX.

1) Caused as a result of use without our expressed permission or consent.
2) Damage caused by striking overhead objects or from backing up the vehicle.
3) Interior damage.
4) Undercarriage damage, including tires and wheels.
5) Damage caused by freezing or overheating vehicle systems.
6) All glass damage.
7) All damages caused during any use of off public roads (including campgrounds, parking lots and service stations, etc.)

Security Deposit with CDW Coverage is $3,500.00 for the MHLUX

Extended Liability and Vacation Interruption Protection (E.L.V.I.P.)
Extended liability and vacation interruption protection (E.L.V.I.P.) is available with a set maximum per rental. Please refer to the price list for E.L.V.I.P. rates. E.L.V.I.P. provides the following benefits:

1) With E.L.V.I.P. the customer's Responsibility for accidental damage is further reduced to $300.00. In case of theft and vandalism to the vehicle, the deductible is $1,000.00. This reduction of the customer's Responsibility does however not apply to the exceptions mentioned above, for which the customer’s responsibility reduces from unlimited to $2,500.00.

2) E.L.V.I.P. also covers the expenses in the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 working hours. The radio, TV/VCR, air conditioning, refrigeration, generator, microwave, appliances, automatic step, cruise control and GPS malfunctions are not considered to be mechanical break downs. Incurred expenses of $30.00 per person per day for lodging and $30.00 per group per day for other transportation is provided. A limit of $3000.00 per rental applies and this plan is not valid in case of an accident. Customer must present all receipts for refund of expenses.

E.L.V.I.P. coverage is void:
1) If the customer fails to file an accident/damage police report.
2) If the vehicle is used in violation of the terms of the rental contract.

Security Deposit with E.L.V.I.P. Coverage is $2,500.00.
Security Deposit with E.L.V.I.P. Coverage is $3,500.00 for the MHLUX