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sa roadtrippers - motorhome motorhome and rv travel companies

sa roadtrippers - motorhome and rv travel motorhome

SA Roadtrippers

Wanting to share our knowledge and love of Africa with the rest of the world, we opened Southern Africa Roadtrippers in 2016. With hundreds of trips under our belt for both ourselves and our customers, we have redefined the vehicle hire and self-drive safari landscape. This might be because we are detail orientated to the point of being obsessive. We believe that seemingly small inconsequential things, when added together, can make or break your trip.

We hope that everyone who gets behind the wheel of a Southern Africa Roadtrippers vehicle, whether it be on their own or following one of our bespoke itineraries, has everything they need to seek adventure and create memories for years to come.

This huge, wild and diverse continent was made for adventure. Here at Southern Africa Roadtrippers, we think there’s no better way to see Africa than from the road. Whether that road is tarred, dust, rock or sand is entirely up to you and your appetite for adventure. Through a combination of vehicle hire and tour planning, we offer campers, 4x4s and fully-equipped motorhomes for you to enjoy as a self-drive safari or full-planned tour. This is exploration at your own pace, created for you, the independent and adventurous African traveller.



SA Roadtrippers Rental Terms

Upon confirmation of this booking, a non-refundable deposit will be taken from your nominated credit. This will secure your booking. In addition to this, the following terms and conditions apply:

Standard Rates include:

  • Airport / Hotel Transfers (Within 25kms from primary depots)
  • Contract fee
  • Credit card fees
  • 2 x Drivers (third, fourth and fifth driver charged separately)
  • Standard Cover R 45 000 excess
  • Living, kitchen & sleeping equipment, table and chairs.
  • Full water tank and full gas bottle
  • Fold out maps
  • 14% VAT (Value Added Tax) in South Africa and 15% in Namibia
  • Emergency assistance (08h00 – 22h00)
  • Unlimited mileage for rentals 7 days and longer. ( Rentals shorter that 7 days limited to 220Km’s per day, extra Km’s charged at R4 per Km.)

Maxi insurance

  • Maxi insurance rates cost an additional R 250.00 applicable per day per rental.
  • Making use of the Maxi Insurance reduces the insurance excess to R10,000.00, and the security deposit to R10,000.00.
  • Maxi insurance is for rentals periods 7 days and longer

(See Insurance exceptions and conditions in this document for insurance exclusions)

Minimum Rental Duration and Costings Minimum rental period:

Minimum rental period 4x4: 7 days. Unlimited mileage for rentals 7 days and longer. (Rentals shorter that 7 days limited to 220Km’s per day, extra Km’s charged at R4 per Km.)

Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick up or drop off is always counted as a full day irrespective of what time it is collected or dropped off.

The vehicle must be returned by no later than 4pm on the last day of hire to avoid an extra day hire charge.

Office Hours:

Cape Town Depot: Monday to Friday: 08h00 – 16h30 (last handover at 15h00, last return at 16h00)

An afterhours surcharge applies at a cost of R350.00 per collection or return outside of the normal Office hours. By prior appointment only.

After hour operations are as follows:

Saturday, Sundays & Public Holidays 09h00 – 14h00 (Late returns will be charged on a per day basis) All branches are closed 25 December (Christmas Day) and the 1st of January.

ONE WAY FEE’S

A 1-way fee of ZAR 6 000.00 (Vat Inclusive) will be applicable between Windhoek, Johannesburg, Cape Town. Cape Town to Durban ZAR 6 000.00 and R 4 500.00 between Durban and Johannesburg. Any other cities on request.

COLLECTION

Vehicle handover will take approx. 2-3 hours, depending on the questions asked and client feedback. This involves a thorough explanation and demonstration of the vehicle and its equipment.

Tip: Pay your insurance security deposit in advance save handover time. Credit Card and bank transfers can sometimes take time to authorise.

Kindly note that signing the vehicle condition report is an acceptance of the satisfactory condition of the vehicle. The owner must be notified within 24 hours, should the renter experience any problems, malfunctions shortage or damage. No consideration will be given to claims against such experiences, and no compensation or liability for lost time will be given, if issues are only reported on return of the vehicle.

Rental days lost due to a vehicle that has been collected after the agreed rental start date will not be credited.

RETURN

When returning the vehicle, please set aside an hour for the vehicle and equipment to be thoroughly checked. We request that the vehicle be returned with a full fuel tank. Should fuel top-ups be required, the fuel amount will be deducted from the renter’s nominated credit card plus a surcharge of R250.00.

Vehicles must be returned clean, in order for the vehicle check in to be done. Vehicles returned dirty will be charged a cleaning fee of R1 000.00. Any vehicles returned later than the agreed return date, or outside of normal office hours (without prior arrangement), will be charged a full day’s rental. Rental days lost due to the vehicle being returned before the agreed return date will not be credited.

LICENCE

South African nationals:

A valid E, or South African 08 national drivers licence for vehicles less than 3500 kg’s

All International visitors:

A licence from your country of origin and an International drives licence (in English) for vehicles less than 3500kg, is required for overseas visitors.

MINIMUM AGE

The minimum age is 21 for the Motorhomes and 23 years for the 4x4 campers.

eTOLL POLICY
All manned toll-booths throughout South Africa need to be paid by the customer.

For all rentals departing and/or returning to Johannesburg/Gauteng or traveling through Gauteng an additional mandatory levy of R500.00 will be charged in order to cover the Gauteng eTOLL road taxes.

LIABILITY OPTIONS

SA Roadtrippers offers 2 insurance cover options, namely, Standard Cover & Maxi cover.

Standard cover:

Standard security deposit and insurance excess.

Maxi cover:

Reduced insurance excess and a reduced security deposit.

This cover is NOT a personal liability cover, but cover for damage to our vehicles and/or 3rd party property. Details below:

STANDARD COVER: This cover carries an excess/security deposit of R35000.00 which is applicable in the event of any accident or damage to either our vehicle or 3rd party property. This excess/security deposit of R35000.00 is charged on the renter’s Visa or MasterCard credit card or cash at the time of collection.
This excess/security deposit of R35000.00 is charged on the renter’s Visa or MasterCard credit card or cash at the time of collection. Funds will only be deducted from this amount, should the renter return the vehicle in a damaged condition or for any 3rd party damage or for traffic fines received, If no claims exist, this excess/ deposit is refunded within 30 working days from date of return, by the renter’s financial institution.
Standard Cover does not include the cost of replacing or repairing of windscreens and tyres, radio theft and recovery costs or any damage related to water submersion or salt water damage. Damage sustained as a result of single vehicle accident (no other vehicle involved in accident) See Insurance exceptions and conditions, client will be liable for an amount up to N$ / ZAR 115 000. 00 and all recovery costs.

Maxi cover: (not applicable to 4x4 vehicles)

The Maxi cover is charged at a daily nominated rate as per your quotation/rental agreement.

This cover reduces the excess/security deposit cover to R10 000.00, payable on collection and is applicable to the vehicle and 3rd party property damage, Funds will only be deducted from this amount, should the renter return the vehicle in a damaged condition or for any 3rd party damage or for traffic fines received. If no claims exist, this excess is refunded within 30 working days from date of return, by the renter’s financial institution. Maxi Cover includes the cost of replacing or repairing of windscreens and or tyres.
Maxi Cover does not include:
Radio/tyre theft and Traffic fines.
Wilful and/or negligent damage to tyres and windscreens e.g.: Driving with incorrect tyre pressure damaging the side walls. Driving on washboard roads at excessive speeds.
Recovery costs or any damage related to water submersion or salt water damage.
Damage sustained as a result of a Roll Over.
Damage sustained as a result of single vehicle accident (no other vehicle involved in accident) See Insurance exceptions and conditions, client will be liable for an amount up to N$ / ZAR 115 000. 00 and all recovery costs.
Damage sustained as a result of an accident with an animal or animals.
Important: Super or Maxi Cover cannot be compared with the European “Vollkasko” or “All Risk” insurance, where all damages are covered independent of the cause or the guilt.

(See Insurance exceptions and conditions in this document for insurance exclusions)

Rules in respect of replacement vehicles in case of Clutch and or Water damage

In the case of Clutch and or Water damage the following is applicable: (or any situation where the rental agreement has been breached)

The vehicle and its equipment damage repair cost, Recovery (towing) costs, Replacement vehicle delivery fee, is the responsibility of the renter. The following recovery / replacement rates will apply: 

  • Within South Africa: R 6-00 per kilometre (minimum tow cost is R6 000) 
  • From Namibia and Botswana incurs tow in charges of at least R 35 000-00. 
  • Replacement Clutch cost R25 000 -00. 
  • Should a replacement vehicle be required, the owner may replace the vehicle, such replacement shall be within as short a time frame as possible in South Africa, a longer time period is to be expected outside the South African borders and further subject to: 
  • The Replacement vehicle will only be dispatched once all repair charges, tow in charges, delivery charges have been paid in full by the renter, and further that in the owner’s sole discretion the vehicle has not been misused or abused, and or the terms of this agreement have not been breached. 
  • Vehicle replacement will only be affected by the owner should the vehicles not be drivable or due to a safety issue and further only once all repair options have been exhausted. (Including the customer taking the vehicle to the owners designated repair centre). 
  • A new pre-authorisation for the standard cover excess, will be deducted on the nominated Visa or MasterCard credit card for the replacement vehicle. No reduced insurance excess will be allowed on the replacement vehicle.

Rules in respect of replacement vehicles (whether due to an accident or vehicle damage)

In any situation where the rental agreement has been breached

  • The repairs and recovery (towing) costs of the vehicle is the responsibility of the renter. The following recovery / replacement rates will apply: 
  • Within South Africa: R 6-00 per kilometre. Outside of South Africa: R 12-00 per kilometre. 
  • To & from Botswana, Namibia incurs an extra Tow charges at least of R 35 000-00. 
  • Should a replacement vehicle be required, the owner will replace the vehicle within as short a time frame as possible in South Africa, a longer time period is to be expected outside the South African borders. 
  • Vehicle replacement will only be affected by the owner should the vehicles not be drivable or due to a safety issue and further only once all repair options have been exhausted. (Including the customer taking the vehicle to the owners designated repair centre). 
  • A new pre-authorisation for the standard cover excess, will be deducted on the nominated Visa or MasterCard credit card for the replacement vehicle. No reduced insurance excess will be allowed on the replacement vehicle.

AIR-CONDITIONING

The air-conditioning in the driver’s cabin of the vehicle, is designed to be used in South African weather conditions. In regions where the temperatures reach in excess of 30 degrees Celsius, or the humidity is higher than 60%, the unit may not work as effectively. This is normal and does not constitute grounds to request a replacement vehicle. Caution: Operating the vehicles Air Conditioning in the driver’s cabin when the vehicle is stationery, and or idling for prolonged periods, without sufficient airflow from driving speed, can cause serious damage to the vehicles air conditioning system, the vehicle air-conditioner must be switched off to prevent such damage. (Such damage for customers account)

DUST INGRESS

Southern Africa is predominantly an arid desert region and the majority of secondary routes travelled, are on unsealed dust or gravel roads. It is not possible to make vehicles 100% dust-proof and therefore refunds or claims for any dust ingress of any nature, will not be considered.

SAND BLASTING.
Kindly Note: That no insurance covers damages caused from sand blasting.
Desert Sand storms can be severe and cause a lot of damage to the vehicles. Driving in a sand storm with low visibility and strong winds is not advisable, we suggest that you divert your route and or make a U-Turn and not to go into or near a sand storm. These are predominant in the South Western parts of Namibia. All damages and costs resulting from any sand blasting will be for the Renters account.

OIL AND WATER CHECK. Clients will be responsible for the daily checking of oil, water, and all other items which require periodical checking for the proper functioning of the vehicle. Failure to adhere to this rule may result in damages for the clients account.
 

PAYMENT

SA Roadtrippers does not accept Travelers cheques or cheques as payment in any way. Valid Visa/MasterCard credit cards, debit cards, EFT or bank transfer and cash payments are accepted for rentals. The holder of the credit cards needs to be present at vehicle collection in order for the transaction to be processed. SA Roadtrippers are not responsible for any currency fluctuations that may occur in any transactions including the refunding of deposits. FULL PAYMENT for the rental must be received 14 days prior to date of collection. (The security deposit can be paid on day of collection, but may take a while to process. It is advisable to pay the security deposit in advance in order to save time at handover).

EQUIPMENT

SA ROADTRIPPERS do not manufacture the camping equipment and accessories fitted but will make every effort to ensure they are suited and good condition. We therefore cannot warrant or guarantee their performance or reliability.
In the case of equipment issues or failures the hirer can repair or replace equipment at the cost of SA Roadtrippers Where the amount exceeds R1 000 prior authorisation is required.

  1. In the case of larger and more specialized items like the fridges and roof tents where these are not usable and are not able to be replaced the relevant item will be refunded from when it is reported faulty. This as long as it is due to fair wear and tear and not usage related, due to strong winds or due to impact. The rental rates for fridges and roof tents are ZAR60.00 per day.

TENTS: No tent is completely Mosquito proof so other precautions should be taken in Malaria areas. An allowance of up to two days is given in which time a faulty tent zip can be reported, thereafter it is deemed as the renter’s responsibility. Zips which fail during the rental will not deem a tent unusable or validate the swop out of a tent unless otherwise agreed by the SA Roadtrippers.

All vehicles are supplied with sleeping, kitchen and camping equipment. None of our insurance cover options cover any of the equipment supplied with the vehicle.
Any loss or damage to the equipment including items such as GPS, fridges, compressors, tents etc. will be charged to your credit card.
Should any of your equipment or extra equipment malfunction during the rental period, this will not constitute a breach of contract or affect the vehicle rental agreement and further SA Roadtrippers are not liable to provide a replacement vehicle.
 

ROAD RESTRICTIONS

4x4 Vehicles are permitted to be driven in SOUTH AFRICA, and with permission driven in NAMIBIA, SWAZILAND, BOTSWANA and LESOTHO. MOZAMBIQUE (Up to Vilanculous only) ZAMBIA (up to Livingston only) Special permission is required from the owners for travelling further than the countries and areas allowed. Should permission be granted by the owner, a disclaimer document will be required to be signed by the renter on collection of his vehicle.

Vehicles may be taken into certain South Africa's neighbouring states but are not allowed into Angola, Democratic Republic of Congo (DRC), Tanzania, Malawi, and Zimbabwe. A cross border fee will apply if travelling outside of South Africa.
Driving on 4x4 leisure Tracks, Sand dunes, or graded 4x4 trails that may require an entrance fee or club membership are not permitted.

All insurance cover is void if vehicles enter the prohibited countries and areas and will result in a breach of contract. The 4x4 is used for driving terrain that is usually inaccessible with a normal two-wheel drive vehicle. Dangerous and irresponsible manoeuvres to test the abilities of the vehicle to the limit are not allowed under any circumstances and damages sustained from such activities will be for the customer’s account irrespective of insurance cover options.

All towing costs to SA Roadtrippers depot are for the customer's account when terms are breached. The owner, reserves the right, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions, political situations or any other reason.

There are areas that are restricted for travel in any SA Roadtrippers 4x4 vehicles. (But not limited to)

South Africa. ANY SAND DUNE.

The road to the Sentech Towers in Marakele Park. (SA) Narrow tracks, jeep tracks and or roads lined with thick dense bush that touches the vehicle. Driving through dense bush is not permitted. The dense bush must not scratch or damage the exterior of the vehicle by touching or scraping the sides or exterior of the vehicle while the vehicle is moving. (No driving below the highwater mark, or in contact with salt sea water on any coast line).

Namibia: ANY SAND DUNE

The Skeleton Coast Park, NO driving north of Torra Bay. (No driving below the highwater mark, or in contact with salt water on any coast line) Van Zyls Pass (Namibia) Sandwich Harbour dunes. (Namibia) Sossusvlei, last 5km 4x4 section to Sossusvlei National park, sand is very loose, rather use the shuttle operators. Narrow tracks, jeep tracks and or roads lined with thick dense bush that touches the vehicle. Driving through dense bush is not permitted. The dense bush must not scratch or damage the exterior of the vehicle by touching or scraping the sides or exterior of the vehicle while the vehicle is moving. The supplier does not take responsibility for ANY damages or claims arising out of fast speeds and/or long-distance driving on the washboard roads in Namibia. These include all air conditioners, radiators, tyres and suspension systems.

Botswana

Narrow tracks, jeep tracks and or roads lined with thick dense bush that touches the vehicle. Driving through dense bush is not permitted. The dense bush must not scratch or damage the exterior of the vehicle by brushing or scraping the sides or exterior of the vehicle while the vehicle is moving.

The hirer assumes all risk for ANY damages or claims arising out of traveling fast speeds and/or long distance driving on very bad and/ or washboard roads and / or in extremely remote areas, these include all air conditioners, radiators, tyres and suspension systems.

Other countries

Malawi, all of Angola, Zambia, Zimbabwe, Tanzania and the Democratic republic of Congo (DRC) are not permitted without written permission.

Temporary restrictions

Due to weather and or other circumstances the supplier has the right to restrict certain roads or areas, You will be liable for the full repair costs if accidents, mechanical damage or roll-overs that occur in restricted roads.
 

CROSS BORDER DOCUMENTATION

A cross border fee per vehicle per rental of R1 000.00 applies for preparation of the cross-border documentation into Lesotho, Namibia and Swaziland and any other approved destination. Such documentation is required for the vehicle to cross the border, the fee is to provide the vehicle documents ONLY, not to cover various fees required at border posts.

Kindly note: SA Roadtrippers are not liable for the arrangement or payment of visas, road permits, third party insurances, road taxes, council fees, customs charges, carbon tax or any other fees that may be raised by the border control of countries of entry. These are for the renter’s account payable at the borders of the applicable countries. All cross-border applications are to be accompanied by a clear copy of the renter’s passport & driver’s license to be received at least ELEVEN days prior to collection of the vehicle.

Note: All clients must make sure that they (not SART) are informed of all the regulations and requirements when crossing to Neighbouring countries, (incl. sticker requirements) as these requirements change from time to time.
 

VEHICLE REPAIRS

It is possible that during your rental, small repairs may be required due to the nature of the terrain. Repairs of up to R 1 000.00 may be affected without prior authorisation from SA Roadtrippers and such repairs may be reimbursed, on the submission of a claim with original receipts attached. Amounts above R1 000.00 will require verbal/telephonic approval from SA Roadtrippers on-road assistance. (Numbers provided in your rental pack).

Should a call-out fee be charged by a supplier to replace a tyre or rim, approval must be obtained from your collection branch. (The renter is responsible for the maintenance costs, repairing of flat, punctured or damaged tyres/rims).

Should permission be granted by SA Roadtrippers for an overnight stay in a lodge, due to repairs, a maximum allowance of R800 per night per vehicle is granted for a maximum of one night in South Africa and two nights outside of South Africa. Should a replacement vehicle be required due to a mechanical fault causing the vehicle unable to be driven not due to negligence, SA Roadtrippers will replace the vehicle at no extra cost to the renter, in as short a time possible.

KEYS

SA Roadtrippers must be informed of keys lost or locked inside a vehicle. The replacement or recovery and courier of keys is for the renter’s account. SA Roadtrippers cannot be held liable for any time/days lost and/or accommodation or any other costs incurred, due to the replacement or recovery of keys. Under no circumstances will the spare keys to a vehicle be issued on collection of a vehicle, all spare keys are kept at SA Roadtrippers offices in case an emergency arises.

TYRES

Standard Insurance options.

Tyres repaired as a result of a puncture, will be subject to replacement charges if deemed by the owner as damaged. (This & tyres repaired with a plug will be regarded as damaged) The renter is responsible for any and all tyre maintenance costs including, repairing of flat, punctured, damaged and or excessively worn tyres.
The driver should not exceed the road traffic ordinance speed limits of 120km/h on tarred roads and 80km/h on gravel/sealed or corrugated roads.
For your safety, SA Roadtrippers recommends a speed of not more than 120km/h on tarred roads, and 80km/h on gravel/sealed or corrugated roads, and max 40km/h in National Parks.

When replacing a tyre, please ensure that it is of the same brand, size and ply rating as that of the damaged tyre. Reconditioned or re-treaded tyres are NOT acceptable. CAUTION: The 4x4 vehicles must never be used in 4WD mode on tarred roads as serious damage can occur. Drive slowly, especially on gravel and dirt roads. Keep to a maximum 80km/h on gravel and 30km/h on soft sand. When driving in jeep track try to stay in the existing tyre tracks.
 

IMPORTANT TYRE PRESSURE & TYRE TEMPERATURE

It is vital to understand and manage tire pressure according to the road and vehicle load conditions.

Poor tyre pressure management is a big cause of serious road accidents on tar and especially secondary gravel roads

Tyre pressure increases as the tyre gets to operating road temperature. (After ± 10kms)

Tyre pressure increases from a cold tyre (not been driven) to tyre that has been driven, i.e. a hot tyre by between 10 to 15 percent, factors such as road surface, speed, load, heat, etc. effect tyre pressure.

Tyre pressure gauges at petrol stations cannot be trusted as they vary dramatically and are generally not calibrated correctly, check your tyre pressure personally with tyre pressure gauge provided with the vehicle.

Periodically during the day stops while driving, check tyre temperature, this can be done by simply holding your hand against the tyre sidewall, if the tyre is too hot for your hand to hold (coffee cup hot) increase tyre pressure and reduce speed.

 

On gravel - Where your speeds SHOULD BE much lower and never over 70 km/h. (SA Roadtrippers limit)

Deflate your tyres by 10 or 15%, to give a softer ride, one that will not shake the windscreen out of the car or the fillings from your teeth.
To get an accurate datum, make a note of cold pressures before you start, observe recommended tyre pressure chart in the 4x4.

For long distance tar, it’s advisable to increase by 10% above the norm. On good gravel decrease by 10% to 15 % AND lower your speed.

CAUTION: Always re inflate tyres when returning to tar roads.

Keep large following distances on sand/dirt roads to avoid excessive dust which hampers visibility, clogs up cabin fresh air filters, clogs up engine air filter which may lead to increase in fuel consumption, flying stones may damage windscreen.

Ensure you brake timeously for water drifts in the road. These drifts are often dry and seem to appear suddenly and are not always clearly visible. Driving through them at too high speeds can damage your suspension and more.

Periodically during the day stop while driving, check tyre temperature, this can be done by simply holding your hand against the tyre sidewall, if the tyre is too hot for your hand to hold (coffee cup hot) increase tyre pressure and reduce speed
 

TRACKING

All SA Roadtrippers vehicles are fitted with tracking devices. Tracking is monitored in all Southern Africa destinations as allowed by SA Roadtrippers. SA Roadtrippers reserves the right to repossess the rental vehicle at any time if it is found illegally parked, driven recklessly and irresponsible driving or being used to violate the law or appears to be abandoned or if the renter is in breach of any terms or conditions of the rental agreement, has entered any restricted area or has infringed on the speed limits. (The owner reserves the right to retain any deposit held in lieu of damages for the above transgressions) .

TRAFIC INFRINGEMENTS

The renter is liable for all traffic fines and penalties incurred during the rental period plus an administration fee of R250 for each infringement or penalty notice. , irrespective of when such fines are received by SA Roadtrippers . Should such traffic fines be received after the deposit has been paid back to the Renter , a copy of the traffic fine will be emailed to the renter and the renter hereby gives consent for SA Roadtrippers to deduct off their credit card presented at time of rental for such Traffic Fines and the admin cost .

CANCELLATION / NO-SHOW PENALTIES

Cancellations are charged according to the below. Fees in percentage of total rental amount.

33 – 10 days before collection: 50%.

10– 4 day before collection: 100%

No show or cancellation on day of collection: 100%

FEES – MANDATORY CONTRACT; EQUIPMENT; EXTRAS; ONE-WAY & DELIVERY/COLLECTION

Mandatory fees are applicable to all rental contracts or as applicable.

Extra equipment is to be booked at time of reservation or can be requested on collection if required and subject to availability. These requests incur a rental cost. Details as below:

MANDATORY ITEMS CHARGE per rental

eToll.

eToll. For all rentals departing and or returning to Johannesburg/ Gauteng or travelling through Gauteng an additional mandatory fee of R500.00 will be charged in order to cover the Gauteng eToll road taxis. Damage collection Handling Fee: (Payable on claims due to damage / accident) R 500.00 damage handling fee.

Damage collection Handling Fee

(Payable on claims due to damage / accident) R 500.00 damage handling fee.

Traffic fine admin fee

(Payable if a fine is levied) R 250.00

After Hours Surcharge: A ZAR 350.00 fee payable per collection or delivery.

Border Documentation : R1000.00 per rental

ONE WAY / DELIVERY OR COLLECTION:

A fee is charged for any rentals that require a one way drop off or collection between cities. Please refer to the ONE WAY, DELIVERY/COLLECTION FEES schedule. Please also note that vehicles that are delivered to a secondary location, may not be handed over with a full fuel tank.
 

SUBSTITUTIONS:

If, for reasons beyond our control, the reserved vehicle is not available, SA Roadtrippers reserves the right to substitute a comparable or superior vehicle at no extra cost to the renter. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.

TAXES & CURRENCY FLUCTUATIONS:

All charges include 15% VAT in South Africa and 15 % VAT in Namibia. All rates are quoted in ZAR. SA Roadtrippers is not responsible for any currency fluctuations that may occur in any and all transactions. Terms and conditions are subject to change in accordance with changes in government taxes.

TRAVELLING TO SOUTH AFRICA WITH CHILDREN – NEW VISA REGULATION

IT is important to make sure you have all the REQUIRED DOCUMENTATION before you arrive in the country. Available on all relative web sites. VERY IMPORTANT.                             

  • http://www.dha.gov.za/files/Brochures/Immigrationleaflet.pdf

GENERAL:

Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of South Africa. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them.

  • Locations within South Africa are charged at South African vehicle daily rates.
  • Locations outside South Africa are charged at Namibia vehicle daily rates.
  • Whilst including the same facilities, some motorhomes may have different layouts and or equipment types to those shown. All measurements and volumes shown are approximate. The information provided is subject to change without notice.
  • Towing of our vehicles is not permitted under any circumstances, any and all costs incurred by towing or damages as a result of towing without our written authorisation will be for the customer’s account, irrespective of the insurance options taken.
  • The information provided is subject to change without notice.

DAMAGED TYRES AND OR EQUIPMENT MUST BE RETURNED WITH YOU TO THE DEPOT AND IS REQUIRED TO BE TESTED BY THE SUPPLIER OR MANUFACTURER TO ESTABLISH REASON FOR FAILURE FOR POSSIBLE CLAIM.

ALL RIGHTS RESERVED:

Rates and terms and conditions of rental may be subject to change

Terms of booking on this website

The following terms relate to the booking service provided to you by Motorhome Republic. The booking service includes the Motorhome Republic site, the software associated with the site and the facility to enter into transactions with certain parties whose content appears on the site. You agree to these terms with us in respect of the booking service, in addition to the terms of your rental above which apply directly between you and your chosen third party travel provider (“Third Party Provider”).

Information disclaimer

The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a Third Party Provider’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability

To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage or for any accident, injury, delay or loss of enjoyment arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

Your rental and use of a vehicle booked through our site will be governed by the terms of the rental agreement with the Third Party Provider. The rental agreement and any other documentation provided to you by the Third Party Provider is between you and the Third Party Provider and we will not be liable to you or to any third party in any way in relation to that agreement or your vehicle or rental service where your booking has been properly processed by us. We are not responsible or liable to you for (i) the acts or omissions of the Third Party Provider in respect of your booking or in the course of delivering the rental service to you; or (ii) any disputes in respect of your booking with that Third Party Provider or that service, except in each case to the extent that responsibility for those matters may be imposed on us by applicable law. While we will make reasonable efforts to ensure we are representing only reputable Third Party Providers, we make no warranty about the fitness suitability of any Third Party Provider product or service and will not accept responsibility for the quality fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant Third Party Provider at the earliest possible time. This will allow the Third Party Provider to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our Third Party Providers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a Third Party Provider. Where we are liable to you terms and conditions, our total liability to you will be limited to (at our option) resupply of the booking service provided to you or the dollar amount of the deposit we received from you in relation to your booking. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information

To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will availability confirm your booking email you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed. A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the Third Party Providers terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date. If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure

In booking on this website you acknowledge that we disclose your information to your selected Third Party Provider in order for them to provide the requested rental services to you.

Amendments

Please note that some Third Party Providers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the Third Party Provider. In addition to the alteration policy of the Third Party Provider stated in their terms, the following charges will apply in respect of our booking service relating to that amendment: Motorhome rental alterations (all charges stated in local currency): 25.00 The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive

Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A Third Party Provider can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund and Cancellation Policy

We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds, credits or cancellation charges that apply are detailed in the terms and conditions of the Third Party Provider of your selected vehicle. In the event you are unsatisfied with our booking service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the Third Party Provider.

Sometimes a booking may need to be cancelled because of circumstances beyond either party’s control. For example, a weather event, public health event (including epidemic / pandemic), medical emergencies, strike, terrorist act, governmental, regional or local authority restrictions (such as restrictions on movement due to the COVID-19 pandemic) or a change in law). If this occurs, your entitlement to a credit or refund will be as provided in your Third Party Provider’s terms and conditions.

You agree that you will raise and resolve any dispute over refunds or cancellations in respect of your booking (whether initiated by you, the Third Party Provider or by circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) directly with the Third Party Provider. Once you have made payment for your booking, you must not seek to reverse or cancel such payment through your card issuer or its agents without our prior consent.

We shall only be liable to provide a refund to you (whether that cancellation is initiated by you, the Third Party Provider or due to circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) to the extent that we actually receive a refund from the relevant Third Party Provider. Where refunds are due to you from a Third Party Provider, we will provide reasonable assistance to you in claiming such funds from that Third Party Provider. In that situation, you authorise us to seek such refunds from the travel provider directly and on your behalf.

Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 12 weeks. This is beyond our control.

We are not responsible (including in negligence) to you for any failure or delay on the part of any Third Party Provider in providing travel products to you where the booking has been properly processed.

This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


SA Roadtrippers Rental Terms for travel between 01-Jan-2019 and 31-Dec-2022

Upon confirmation of this booking, a non-refundable deposit will be taken from your nominated credit. This will secure your booking. In addition to this, the following terms and conditions apply:

Standard Rates include:

  • Airport / Hotel Transfers (Within 25kms from primary depots)
  • Contract fee
  • Credit card fees
  • 2 x Drivers (third, fourth and fifth driver charged separately)
  • Standard Cover R 45 000 excess
  • Living, kitchen & sleeping equipment, table and chairs.
  • Full water tank and full gas bottle
  • Fold out maps
  • 14% VAT (Value Added Tax) in South Africa and 15% in Namibia
  • Emergency assistance (08h00 – 22h00)
  • Unlimited mileage for rentals 7 days and longer. ( Rentals shorter that 7 days limited to 220Km’s per day, extra Km’s charged at R4 per Km.)

Maxi insurance

  • Maxi insurance rates cost an additional R 250.00 applicable per day per rental.
  • Making use of the Maxi Insurance reduces the insurance excess to R10,000.00, and the security deposit to R10,000.00.
  • Maxi insurance is for rentals periods 7 days and longer

(See Insurance exceptions and conditions in this document for insurance exclusions)

Minimum Rental Duration and Costings Minimum rental period:

Minimum rental period 4x4: 7 days. Unlimited mileage for rentals 7 days and longer. (Rentals shorter that 7 days limited to 220Km’s per day, extra Km’s charged at R4 per Km.)

Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick up or drop off is always counted as a full day irrespective of what time it is collected or dropped off.

The vehicle must be returned by no later than 4pm on the last day of hire to avoid an extra day hire charge.

Office Hours:

Cape Town Depot: Monday to Friday: 08h00 – 16h30 (last handover at 15h00, last return at 16h00)

An afterhours surcharge applies at a cost of R350.00 per collection or return outside of the normal Office hours. By prior appointment only.

After hour operations are as follows:

Saturday, Sundays & Public Holidays 09h00 – 14h00 (Late returns will be charged on a per day basis) All branches are closed 25 December (Christmas Day) and the 1st of January.

ONE WAY FEE’S

A 1-way fee of ZAR 6 000.00 (Vat Inclusive) will be applicable between Windhoek, Johannesburg, Cape Town. Cape Town to Durban ZAR 6 000.00 and R 4 500.00 between Durban and Johannesburg. Any other cities on request.

COLLECTION

Vehicle handover will take approx. 2-3 hours, depending on the questions asked and client feedback. This involves a thorough explanation and demonstration of the vehicle and its equipment.

Tip: Pay your insurance security deposit in advance save handover time. Credit Card and bank transfers can sometimes take time to authorise.

Kindly note that signing the vehicle condition report is an acceptance of the satisfactory condition of the vehicle. The owner must be notified within 24 hours, should the renter experience any problems, malfunctions shortage or damage. No consideration will be given to claims against such experiences, and no compensation or liability for lost time will be given, if issues are only reported on return of the vehicle.

Rental days lost due to a vehicle that has been collected after the agreed rental start date will not be credited.

RETURN

When returning the vehicle, please set aside an hour for the vehicle and equipment to be thoroughly checked. We request that the vehicle be returned with a full fuel tank. Should fuel top-ups be required, the fuel amount will be deducted from the renter’s nominated credit card plus a surcharge of R250.00.

Vehicles must be returned clean, in order for the vehicle check in to be done. Vehicles returned dirty will be charged a cleaning fee of R1 000.00. Any vehicles returned later than the agreed return date, or outside of normal office hours (without prior arrangement), will be charged a full day’s rental. Rental days lost due to the vehicle being returned before the agreed return date will not be credited.

LICENCE

South African nationals:

A valid E, or South African 08 national drivers licence for vehicles less than 3500 kg’s

All International visitors:

A licence from your country of origin and an International drives licence (in English) for vehicles less than 3500kg, is required for overseas visitors.

MINIMUM AGE

The minimum age is 21 for the Motorhomes and 23 years for the 4x4 campers.

eTOLL POLICY
All manned toll-booths throughout South Africa need to be paid by the customer.

For all rentals departing and/or returning to Johannesburg/Gauteng or traveling through Gauteng an additional mandatory levy of R500.00 will be charged in order to cover the Gauteng eTOLL road taxes.

LIABILITY OPTIONS

SA Roadtrippers offers 2 insurance cover options, namely, Standard Cover & Maxi cover.

Standard cover:

Standard security deposit and insurance excess.

Maxi cover:

Reduced insurance excess and a reduced security deposit.

This cover is NOT a personal liability cover, but cover for damage to our vehicles and/or 3rd party property. Details below:

STANDARD COVER: This cover carries an excess/security deposit of R35000.00 which is applicable in the event of any accident or damage to either our vehicle or 3rd party property. This excess/security deposit of R35000.00 is charged on the renter’s Visa or MasterCard credit card or cash at the time of collection.
This excess/security deposit of R35000.00 is charged on the renter’s Visa or MasterCard credit card or cash at the time of collection. Funds will only be deducted from this amount, should the renter return the vehicle in a damaged condition or for any 3rd party damage or for traffic fines received, If no claims exist, this excess/ deposit is refunded within 30 working days from date of return, by the renter’s financial institution.
Standard Cover does not include the cost of replacing or repairing of windscreens and tyres, radio theft and recovery costs or any damage related to water submersion or salt water damage. Damage sustained as a result of single vehicle accident (no other vehicle involved in accident) See Insurance exceptions and conditions, client will be liable for an amount up to N$ / ZAR 115 000. 00 and all recovery costs.

Maxi cover: (not applicable to 4x4 vehicles)

The Maxi cover is charged at a daily nominated rate as per your quotation/rental agreement.

This cover reduces the excess/security deposit cover to R10 000.00, payable on collection and is applicable to the vehicle and 3rd party property damage, Funds will only be deducted from this amount, should the renter return the vehicle in a damaged condition or for any 3rd party damage or for traffic fines received. If no claims exist, this excess is refunded within 30 working days from date of return, by the renter’s financial institution. Maxi Cover includes the cost of replacing or repairing of windscreens and or tyres.
Maxi Cover does not include:
Radio/tyre theft and Traffic fines.
Wilful and/or negligent damage to tyres and windscreens e.g.: Driving with incorrect tyre pressure damaging the side walls. Driving on washboard roads at excessive speeds.
Recovery costs or any damage related to water submersion or salt water damage.
Damage sustained as a result of a Roll Over.
Damage sustained as a result of single vehicle accident (no other vehicle involved in accident) See Insurance exceptions and conditions, client will be liable for an amount up to N$ / ZAR 115 000. 00 and all recovery costs.
Damage sustained as a result of an accident with an animal or animals.
Important: Super or Maxi Cover cannot be compared with the European “Vollkasko” or “All Risk” insurance, where all damages are covered independent of the cause or the guilt.

(See Insurance exceptions and conditions in this document for insurance exclusions)

Rules in respect of replacement vehicles in case of Clutch and or Water damage

In the case of Clutch and or Water damage the following is applicable: (or any situation where the rental agreement has been breached)

The vehicle and its equipment damage repair cost, Recovery (towing) costs, Replacement vehicle delivery fee, is the responsibility of the renter. The following recovery / replacement rates will apply: 

  • Within South Africa: R 6-00 per kilometre (minimum tow cost is R6 000) 
  • From Namibia and Botswana incurs tow in charges of at least R 35 000-00. 
  • Replacement Clutch cost R25 000 -00. 
  • Should a replacement vehicle be required, the owner may replace the vehicle, such replacement shall be within as short a time frame as possible in South Africa, a longer time period is to be expected outside the South African borders and further subject to: 
  • The Replacement vehicle will only be dispatched once all repair charges, tow in charges, delivery charges have been paid in full by the renter, and further that in the owner’s sole discretion the vehicle has not been misused or abused, and or the terms of this agreement have not been breached. 
  • Vehicle replacement will only be affected by the owner should the vehicles not be drivable or due to a safety issue and further only once all repair options have been exhausted. (Including the customer taking the vehicle to the owners designated repair centre). 
  • A new pre-authorisation for the standard cover excess, will be deducted on the nominated Visa or MasterCard credit card for the replacement vehicle. No reduced insurance excess will be allowed on the replacement vehicle.

Rules in respect of replacement vehicles (whether due to an accident or vehicle damage)

In any situation where the rental agreement has been breached

  • The repairs and recovery (towing) costs of the vehicle is the responsibility of the renter. The following recovery / replacement rates will apply: 
  • Within South Africa: R 6-00 per kilometre. Outside of South Africa: R 12-00 per kilometre. 
  • To & from Botswana, Namibia incurs an extra Tow charges at least of R 35 000-00. 
  • Should a replacement vehicle be required, the owner will replace the vehicle within as short a time frame as possible in South Africa, a longer time period is to be expected outside the South African borders. 
  • Vehicle replacement will only be affected by the owner should the vehicles not be drivable or due to a safety issue and further only once all repair options have been exhausted. (Including the customer taking the vehicle to the owners designated repair centre). 
  • A new pre-authorisation for the standard cover excess, will be deducted on the nominated Visa or MasterCard credit card for the replacement vehicle. No reduced insurance excess will be allowed on the replacement vehicle.

AIR-CONDITIONING

The air-conditioning in the driver’s cabin of the vehicle, is designed to be used in South African weather conditions. In regions where the temperatures reach in excess of 30 degrees Celsius, or the humidity is higher than 60%, the unit may not work as effectively. This is normal and does not constitute grounds to request a replacement vehicle. Caution: Operating the vehicles Air Conditioning in the driver’s cabin when the vehicle is stationery, and or idling for prolonged periods, without sufficient airflow from driving speed, can cause serious damage to the vehicles air conditioning system, the vehicle air-conditioner must be switched off to prevent such damage. (Such damage for customers account)

DUST INGRESS

Southern Africa is predominantly an arid desert region and the majority of secondary routes travelled, are on unsealed dust or gravel roads. It is not possible to make vehicles 100% dust-proof and therefore refunds or claims for any dust ingress of any nature, will not be considered.

SAND BLASTING.
Kindly Note: That no insurance covers damages caused from sand blasting.
Desert Sand storms can be severe and cause a lot of damage to the vehicles. Driving in a sand storm with low visibility and strong winds is not advisable, we suggest that you divert your route and or make a U-Turn and not to go into or near a sand storm. These are predominant in the South Western parts of Namibia. All damages and costs resulting from any sand blasting will be for the Renters account.

OIL AND WATER CHECK. Clients will be responsible for the daily checking of oil, water, and all other items which require periodical checking for the proper functioning of the vehicle. Failure to adhere to this rule may result in damages for the clients account.
 

PAYMENT

SA Roadtrippers does not accept Travelers cheques or cheques as payment in any way. Valid Visa/MasterCard credit cards, debit cards, EFT or bank transfer and cash payments are accepted for rentals. The holder of the credit cards needs to be present at vehicle collection in order for the transaction to be processed. SA Roadtrippers are not responsible for any currency fluctuations that may occur in any transactions including the refunding of deposits. FULL PAYMENT for the rental must be received 14 days prior to date of collection. (The security deposit can be paid on day of collection, but may take a while to process. It is advisable to pay the security deposit in advance in order to save time at handover).

EQUIPMENT

SA ROADTRIPPERS do not manufacture the camping equipment and accessories fitted but will make every effort to ensure they are suited and good condition. We therefore cannot warrant or guarantee their performance or reliability.
In the case of equipment issues or failures the hirer can repair or replace equipment at the cost of SA Roadtrippers Where the amount exceeds R1 000 prior authorisation is required.

  1. In the case of larger and more specialized items like the fridges and roof tents where these are not usable and are not able to be replaced the relevant item will be refunded from when it is reported faulty. This as long as it is due to fair wear and tear and not usage related, due to strong winds or due to impact. The rental rates for fridges and roof tents are ZAR60.00 per day.

TENTS: No tent is completely Mosquito proof so other precautions should be taken in Malaria areas. An allowance of up to two days is given in which time a faulty tent zip can be reported, thereafter it is deemed as the renter’s responsibility. Zips which fail during the rental will not deem a tent unusable or validate the swop out of a tent unless otherwise agreed by the SA Roadtrippers.

All vehicles are supplied with sleeping, kitchen and camping equipment. None of our insurance cover options cover any of the equipment supplied with the vehicle.
Any loss or damage to the equipment including items such as GPS, fridges, compressors, tents etc. will be charged to your credit card.
Should any of your equipment or extra equipment malfunction during the rental period, this will not constitute a breach of contract or affect the vehicle rental agreement and further SA Roadtrippers are not liable to provide a replacement vehicle.
 

ROAD RESTRICTIONS

4x4 Vehicles are permitted to be driven in SOUTH AFRICA, and with permission driven in NAMIBIA, SWAZILAND, BOTSWANA and LESOTHO. MOZAMBIQUE (Up to Vilanculous only) ZAMBIA (up to Livingston only) Special permission is required from the owners for travelling further than the countries and areas allowed. Should permission be granted by the owner, a disclaimer document will be required to be signed by the renter on collection of his vehicle.

Vehicles may be taken into certain South Africa's neighbouring states but are not allowed into Angola, Democratic Republic of Congo (DRC), Tanzania, Malawi, and Zimbabwe. A cross border fee will apply if travelling outside of South Africa.
Driving on 4x4 leisure Tracks, Sand dunes, or graded 4x4 trails that may require an entrance fee or club membership are not permitted.

All insurance cover is void if vehicles enter the prohibited countries and areas and will result in a breach of contract. The 4x4 is used for driving terrain that is usually inaccessible with a normal two-wheel drive vehicle. Dangerous and irresponsible manoeuvres to test the abilities of the vehicle to the limit are not allowed under any circumstances and damages sustained from such activities will be for the customer’s account irrespective of insurance cover options.

All towing costs to SA Roadtrippers depot are for the customer's account when terms are breached. The owner, reserves the right, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions, political situations or any other reason.

There are areas that are restricted for travel in any SA Roadtrippers 4x4 vehicles. (But not limited to)

South Africa. ANY SAND DUNE.

The road to the Sentech Towers in Marakele Park. (SA) Narrow tracks, jeep tracks and or roads lined with thick dense bush that touches the vehicle. Driving through dense bush is not permitted. The dense bush must not scratch or damage the exterior of the vehicle by touching or scraping the sides or exterior of the vehicle while the vehicle is moving. (No driving below the highwater mark, or in contact with salt sea water on any coast line).

Namibia: ANY SAND DUNE

The Skeleton Coast Park, NO driving north of Torra Bay. (No driving below the highwater mark, or in contact with salt water on any coast line) Van Zyls Pass (Namibia) Sandwich Harbour dunes. (Namibia) Sossusvlei, last 5km 4x4 section to Sossusvlei National park, sand is very loose, rather use the shuttle operators. Narrow tracks, jeep tracks and or roads lined with thick dense bush that touches the vehicle. Driving through dense bush is not permitted. The dense bush must not scratch or damage the exterior of the vehicle by touching or scraping the sides or exterior of the vehicle while the vehicle is moving. The supplier does not take responsibility for ANY damages or claims arising out of fast speeds and/or long-distance driving on the washboard roads in Namibia. These include all air conditioners, radiators, tyres and suspension systems.

Botswana

Narrow tracks, jeep tracks and or roads lined with thick dense bush that touches the vehicle. Driving through dense bush is not permitted. The dense bush must not scratch or damage the exterior of the vehicle by brushing or scraping the sides or exterior of the vehicle while the vehicle is moving.

The hirer assumes all risk for ANY damages or claims arising out of traveling fast speeds and/or long distance driving on very bad and/ or washboard roads and / or in extremely remote areas, these include all air conditioners, radiators, tyres and suspension systems.

Other countries

Malawi, all of Angola, Zambia, Zimbabwe, Tanzania and the Democratic republic of Congo (DRC) are not permitted without written permission.

Temporary restrictions

Due to weather and or other circumstances the supplier has the right to restrict certain roads or areas, You will be liable for the full repair costs if accidents, mechanical damage or roll-overs that occur in restricted roads.
 

CROSS BORDER DOCUMENTATION

A cross border fee per vehicle per rental of R1 000.00 applies for preparation of the cross-border documentation into Lesotho, Namibia and Swaziland and any other approved destination. Such documentation is required for the vehicle to cross the border, the fee is to provide the vehicle documents ONLY, not to cover various fees required at border posts.

Kindly note: SA Roadtrippers are not liable for the arrangement or payment of visas, road permits, third party insurances, road taxes, council fees, customs charges, carbon tax or any other fees that may be raised by the border control of countries of entry. These are for the renter’s account payable at the borders of the applicable countries. All cross-border applications are to be accompanied by a clear copy of the renter’s passport & driver’s license to be received at least ELEVEN days prior to collection of the vehicle.

Note: All clients must make sure that they (not SART) are informed of all the regulations and requirements when crossing to Neighbouring countries, (incl. sticker requirements) as these requirements change from time to time.
 

VEHICLE REPAIRS

It is possible that during your rental, small repairs may be required due to the nature of the terrain. Repairs of up to R 1 000.00 may be affected without prior authorisation from SA Roadtrippers and such repairs may be reimbursed, on the submission of a claim with original receipts attached. Amounts above R1 000.00 will require verbal/telephonic approval from SA Roadtrippers on-road assistance. (Numbers provided in your rental pack).

Should a call-out fee be charged by a supplier to replace a tyre or rim, approval must be obtained from your collection branch. (The renter is responsible for the maintenance costs, repairing of flat, punctured or damaged tyres/rims).

Should permission be granted by SA Roadtrippers for an overnight stay in a lodge, due to repairs, a maximum allowance of R800 per night per vehicle is granted for a maximum of one night in South Africa and two nights outside of South Africa. Should a replacement vehicle be required due to a mechanical fault causing the vehicle unable to be driven not due to negligence, SA Roadtrippers will replace the vehicle at no extra cost to the renter, in as short a time possible.

KEYS

SA Roadtrippers must be informed of keys lost or locked inside a vehicle. The replacement or recovery and courier of keys is for the renter’s account. SA Roadtrippers cannot be held liable for any time/days lost and/or accommodation or any other costs incurred, due to the replacement or recovery of keys. Under no circumstances will the spare keys to a vehicle be issued on collection of a vehicle, all spare keys are kept at SA Roadtrippers offices in case an emergency arises.

TYRES

Standard Insurance options.

Tyres repaired as a result of a puncture, will be subject to replacement charges if deemed by the owner as damaged. (This & tyres repaired with a plug will be regarded as damaged) The renter is responsible for any and all tyre maintenance costs including, repairing of flat, punctured, damaged and or excessively worn tyres.
The driver should not exceed the road traffic ordinance speed limits of 120km/h on tarred roads and 80km/h on gravel/sealed or corrugated roads.
For your safety, SA Roadtrippers recommends a speed of not more than 120km/h on tarred roads, and 80km/h on gravel/sealed or corrugated roads, and max 40km/h in National Parks.

When replacing a tyre, please ensure that it is of the same brand, size and ply rating as that of the damaged tyre. Reconditioned or re-treaded tyres are NOT acceptable. CAUTION: The 4x4 vehicles must never be used in 4WD mode on tarred roads as serious damage can occur. Drive slowly, especially on gravel and dirt roads. Keep to a maximum 80km/h on gravel and 30km/h on soft sand. When driving in jeep track try to stay in the existing tyre tracks.
 

IMPORTANT TYRE PRESSURE & TYRE TEMPERATURE

It is vital to understand and manage tire pressure according to the road and vehicle load conditions.

Poor tyre pressure management is a big cause of serious road accidents on tar and especially secondary gravel roads

Tyre pressure increases as the tyre gets to operating road temperature. (After ± 10kms)

Tyre pressure increases from a cold tyre (not been driven) to tyre that has been driven, i.e. a hot tyre by between 10 to 15 percent, factors such as road surface, speed, load, heat, etc. effect tyre pressure.

Tyre pressure gauges at petrol stations cannot be trusted as they vary dramatically and are generally not calibrated correctly, check your tyre pressure personally with tyre pressure gauge provided with the vehicle.

Periodically during the day stops while driving, check tyre temperature, this can be done by simply holding your hand against the tyre sidewall, if the tyre is too hot for your hand to hold (coffee cup hot) increase tyre pressure and reduce speed.

 

On gravel - Where your speeds SHOULD BE much lower and never over 70 km/h. (SA Roadtrippers limit)

Deflate your tyres by 10 or 15%, to give a softer ride, one that will not shake the windscreen out of the car or the fillings from your teeth.
To get an accurate datum, make a note of cold pressures before you start, observe recommended tyre pressure chart in the 4x4.

For long distance tar, it’s advisable to increase by 10% above the norm. On good gravel decrease by 10% to 15 % AND lower your speed.

CAUTION: Always re inflate tyres when returning to tar roads.

Keep large following distances on sand/dirt roads to avoid excessive dust which hampers visibility, clogs up cabin fresh air filters, clogs up engine air filter which may lead to increase in fuel consumption, flying stones may damage windscreen.

Ensure you brake timeously for water drifts in the road. These drifts are often dry and seem to appear suddenly and are not always clearly visible. Driving through them at too high speeds can damage your suspension and more.

Periodically during the day stop while driving, check tyre temperature, this can be done by simply holding your hand against the tyre sidewall, if the tyre is too hot for your hand to hold (coffee cup hot) increase tyre pressure and reduce speed
 

TRACKING

All SA Roadtrippers vehicles are fitted with tracking devices. Tracking is monitored in all Southern Africa destinations as allowed by SA Roadtrippers. SA Roadtrippers reserves the right to repossess the rental vehicle at any time if it is found illegally parked, driven recklessly and irresponsible driving or being used to violate the law or appears to be abandoned or if the renter is in breach of any terms or conditions of the rental agreement, has entered any restricted area or has infringed on the speed limits. (The owner reserves the right to retain any deposit held in lieu of damages for the above transgressions) .

TRAFIC INFRINGEMENTS

The renter is liable for all traffic fines and penalties incurred during the rental period plus an administration fee of R250 for each infringement or penalty notice. , irrespective of when such fines are received by SA Roadtrippers . Should such traffic fines be received after the deposit has been paid back to the Renter , a copy of the traffic fine will be emailed to the renter and the renter hereby gives consent for SA Roadtrippers to deduct off their credit card presented at time of rental for such Traffic Fines and the admin cost .

CANCELLATION / NO-SHOW PENALTIES

Cancellations are charged according to the below. Fees in percentage of total rental amount.

33 – 10 days before collection: 50%.

10– 4 day before collection: 100%

No show or cancellation on day of collection: 100%

FEES – MANDATORY CONTRACT; EQUIPMENT; EXTRAS; ONE-WAY & DELIVERY/COLLECTION

Mandatory fees are applicable to all rental contracts or as applicable.

Extra equipment is to be booked at time of reservation or can be requested on collection if required and subject to availability. These requests incur a rental cost. Details as below:

MANDATORY ITEMS CHARGE per rental

eToll.

eToll. For all rentals departing and or returning to Johannesburg/ Gauteng or travelling through Gauteng an additional mandatory fee of R500.00 will be charged in order to cover the Gauteng eToll road taxis. Damage collection Handling Fee: (Payable on claims due to damage / accident) R 500.00 damage handling fee.

Damage collection Handling Fee

(Payable on claims due to damage / accident) R 500.00 damage handling fee.

Traffic fine admin fee

(Payable if a fine is levied) R 250.00

After Hours Surcharge: A ZAR 350.00 fee payable per collection or delivery.

Border Documentation : R1000.00 per rental

ONE WAY / DELIVERY OR COLLECTION:

A fee is charged for any rentals that require a one way drop off or collection between cities. Please refer to the ONE WAY, DELIVERY/COLLECTION FEES schedule. Please also note that vehicles that are delivered to a secondary location, may not be handed over with a full fuel tank.
 

SUBSTITUTIONS:

If, for reasons beyond our control, the reserved vehicle is not available, SA Roadtrippers reserves the right to substitute a comparable or superior vehicle at no extra cost to the renter. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.

TAXES & CURRENCY FLUCTUATIONS:

All charges include 15% VAT in South Africa and 15 % VAT in Namibia. All rates are quoted in ZAR. SA Roadtrippers is not responsible for any currency fluctuations that may occur in any and all transactions. Terms and conditions are subject to change in accordance with changes in government taxes.

TRAVELLING TO SOUTH AFRICA WITH CHILDREN – NEW VISA REGULATION

IT is important to make sure you have all the REQUIRED DOCUMENTATION before you arrive in the country. Available on all relative web sites. VERY IMPORTANT.                             

  • http://www.dha.gov.za/files/Brochures/Immigrationleaflet.pdf

GENERAL:

Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of South Africa. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them.

  • Locations within South Africa are charged at South African vehicle daily rates.
  • Locations outside South Africa are charged at Namibia vehicle daily rates.
  • Whilst including the same facilities, some motorhomes may have different layouts and or equipment types to those shown. All measurements and volumes shown are approximate. The information provided is subject to change without notice.
  • Towing of our vehicles is not permitted under any circumstances, any and all costs incurred by towing or damages as a result of towing without our written authorisation will be for the customer’s account, irrespective of the insurance options taken.
  • The information provided is subject to change without notice.

DAMAGED TYRES AND OR EQUIPMENT MUST BE RETURNED WITH YOU TO THE DEPOT AND IS REQUIRED TO BE TESTED BY THE SUPPLIER OR MANUFACTURER TO ESTABLISH REASON FOR FAILURE FOR POSSIBLE CLAIM.

ALL RIGHTS RESERVED:

Rates and terms and conditions of rental may be subject to change

Terms of booking on this website

The following terms relate to the booking service provided to you by Motorhome Republic. The booking service includes the Motorhome Republic site, the software associated with the site and the facility to enter into transactions with certain parties whose content appears on the site. You agree to these terms with us in respect of the booking service, in addition to the terms of your rental above which apply directly between you and your chosen third party travel provider (“Third Party Provider”).

Information disclaimer

The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a Third Party Provider’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability

To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage or for any accident, injury, delay or loss of enjoyment arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

Your rental and use of a vehicle booked through our site will be governed by the terms of the rental agreement with the Third Party Provider. The rental agreement and any other documentation provided to you by the Third Party Provider is between you and the Third Party Provider and we will not be liable to you or to any third party in any way in relation to that agreement or your vehicle or rental service where your booking has been properly processed by us. We are not responsible or liable to you for (i) the acts or omissions of the Third Party Provider in respect of your booking or in the course of delivering the rental service to you; or (ii) any disputes in respect of your booking with that Third Party Provider or that service, except in each case to the extent that responsibility for those matters may be imposed on us by applicable law. While we will make reasonable efforts to ensure we are representing only reputable Third Party Providers, we make no warranty about the fitness suitability of any Third Party Provider product or service and will not accept responsibility for the quality fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant Third Party Provider at the earliest possible time. This will allow the Third Party Provider to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our Third Party Providers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a Third Party Provider. Where we are liable to you terms and conditions, our total liability to you will be limited to (at our option) resupply of the booking service provided to you or the dollar amount of the deposit we received from you in relation to your booking. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information

To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will availability confirm your booking email you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed. A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the Third Party Providers terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date. If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure

In booking on this website you acknowledge that we disclose your information to your selected Third Party Provider in order for them to provide the requested rental services to you.

Amendments

Please note that some Third Party Providers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the Third Party Provider. In addition to the alteration policy of the Third Party Provider stated in their terms, the following charges will apply in respect of our booking service relating to that amendment: Motorhome rental alterations (all charges stated in local currency): 25.00 The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive

Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A Third Party Provider can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund and Cancellation Policy

We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds, credits or cancellation charges that apply are detailed in the terms and conditions of the Third Party Provider of your selected vehicle. In the event you are unsatisfied with our booking service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the Third Party Provider.

Sometimes a booking may need to be cancelled because of circumstances beyond either party’s control. For example, a weather event, public health event (including epidemic / pandemic), medical emergencies, strike, terrorist act, governmental, regional or local authority restrictions (such as restrictions on movement due to the COVID-19 pandemic) or a change in law). If this occurs, your entitlement to a credit or refund will be as provided in your Third Party Provider’s terms and conditions.

You agree that you will raise and resolve any dispute over refunds or cancellations in respect of your booking (whether initiated by you, the Third Party Provider or by circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) directly with the Third Party Provider. Once you have made payment for your booking, you must not seek to reverse or cancel such payment through your card issuer or its agents without our prior consent.

We shall only be liable to provide a refund to you (whether that cancellation is initiated by you, the Third Party Provider or due to circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Provider) to the extent that we actually receive a refund from the relevant Third Party Provider. Where refunds are due to you from a Third Party Provider, we will provide reasonable assistance to you in claiming such funds from that Third Party Provider. In that situation, you authorise us to seek such refunds from the travel provider directly and on your behalf.

Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 12 weeks. This is beyond our control.

We are not responsible (including in negligence) to you for any failure or delay on the part of any Third Party Provider in providing travel products to you where the booking has been properly processed.

This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


SA Roadtrippers Insurance

Two-wheel drive motorhomes:

LIABILITY OPTIONS SA Roadtrippers offers 2 insurance cover options, namely, Standard Cover & Maxi cover.

Standard cover: Standard security deposit/ insurance excess.

Maxi cover: Reduced insurance excess/security deposit

This cover is NOT a personal liability cover, but cover for damage to our vehicles and/or 3rd party property. Details below:

Standard Cover: This cover carries an excess/security deposit of R45 000.00 which is applicable in the event of any accident or damage to either our vehicle or 3rd party property. This excess of R45 000.00 is charged on the renter’s Visa or MasterCard credit card or cash at the time of collection. Funds will only be deducted from this amount, should the renter return the vehicle in a damaged condition or for any 3rd party damage. If no claims exist, this excess is refunded within 30 working days from date of return, by the renter’s financial institution. Standard Cover does not include the cost of replacing or repairing of windscreens and tyres, radio theft and recovery costs.

Important: All Cover cannot be compared with the European “Vollkasko” or “All Risk” insurance, where all damages are covered independent of the cause or the guilt.

Maxi cover:

The Maxi cover is charged at a daily rate of R250.00 as per your quotation/rental agreement. This cover reduces the insurance excess/security deposit payable on collection and is applicable to the vehicle and 3rd party property damage, but does not include the cost of replacing or repairing of windscreens and tyres, radio theft and recovery costs. If no claims exist, this excess is refunded within 30 working days from date of return, by the renter’s financial institution.

Important: All Cover cannot be compared with the European “Vollkasko” or “All Risk” insurance, where all damages are covered independent of the cause or the guilt.

CLAIMS HANDLING FEE: A handling fee of R500.00 is charged on all damage/accident claims irrespective of the liability cover option taken.

ACCIDENTS AND COLLISION DAMAGES:

The used definition of a traffic accident is an accident with a vehicle where another vehicle is involved, or where a pedestrian is involved.
Also not regarded as an accident when you try avoid hitting an animal crossing the road or a burst tyre.
Single vehicle accidents are NOT included in any liability cover options. See Insurance exceptions and conditions, client will be liable for an amount up to N$ / ZAR 115 000. 00 and all recovery costs. In case of damage to the vehicle rented, the following will apply:
All accidents must be reported to the owners SA Roadtrippers within 24 hours and by law, to the Local Police within 24 hours. An accident report number from the police must be obtained at the time of reporting the incident. This proves that the accident has been registered.
Failing to report accidents will void all liability cover and the renter becomes fully liable for all costs. We advise that you take as many photographs of the accident scene and also obtain the 3rd party detail. We also suggest you take a photograph of the driver’s licences of the persons involved. An accident report which is provided in the RENTAL PACK, must also be completed. These documents and records of evidence will be submitted to the owner in order to process the incident.

The vehicle: Insurance exceptions & Conditions:

The renter is responsible for the recovery of the accident damaged vehicle to the original rental branch.
A replacement vehicle will only be dispatched once payment of all damages / recovery costs to the first vehicle is made.
The owner reserves the right to withhold a replacement vehicle; this does not entitle the client to any claims against SA Roadtrippers. If the renter requires a replacement vehicle to be delivered, charges will be levied according to the 1-way rates applicable. If the renter is not able to take a replacement vehicle, no refunds for early termination of the contract will be made. Should the renter continue with a replacement vehicle, this vehicle will be noted under the current rental contract and standard cover will be applicable. This includes a new R45 000.00 payment on the nominated credit card. Reduced insurance excess is not available on a replacement vehicle. Should the applicable excess be charged, and should the owner be successful in the reimbursement of that amount by the 3rd party, this amount will be refunded to the renter. This process could take up to three years.

Insurance exceptions & Conditions:
Exclusions of ALL insurance cover options: The renter is fully liable for any damage to SA Roadtrippers vehicle or 3rd party property if:

  • Any terms of the rental contract are breached. 
  • Damages are sustained whilst the renter/driver is in violation of any traffic laws or ordinances. 
  • Damage to the vehicle is caused by careless, wilful or reckless driving. This includes driving under the influence of alcohol and drugs. 
  • Driving on restricted or unrecognised roads or sand dune driving (including and not limited to list laid out below in this document titled Road Restrictions).
  • Damage or loss to the equipment including items such as GPS, fridges, compressors, tents, kitchen utensils, camping gear, sleeping equipment etc. will be charged to your credit card. None of our insurance cover options cover any of the equipment supplied with the vehicle. 
  • Damage sustained to the vehicle when hirer has been driving over the speed limits during the rental term. Including but not limited to: Not exceeding a SA Roadtrippers permitted speed limit of 40 Km/h in Game parks. 
  • ( i. Maximum permitted speed limit on gravel/unsealed roads with SA Roadtrippers vehicles is 80 Km/H Irrespective of any 100 km/h posted sign board on gravel roads ) 
  • (Speed is agreed to be determined by vehicle on board tracking system, plus 5 km/h over limit allowance Granted) IMPORTANT: if you exceed this speed limit, all insurance and reduced excess options lapse and become invalid. 
  • Driving any time at night/after sunset or before sunrise. 
  • Damages caused by dangerous and irresponsible manoeuvres to test the abilities of the 4x4
  • All insurance cover is void if vehicles enter prohibited areas/Countries and will result in a breach of contract. 
  • Not adhering to the vehicle height restrictions. 
  • Any damage related to water submersion or salt water damage or driving below highwater line. 
  • Water submersion damage from water or river crossings or sea water, the vehicle may not go through deep water crossings, we do not recommend driving through water in excess of 30cm in depth, always walk water crossings first to ensure safe depth before attempting water crossing.
  • Damage sustained by an accident with animals. 
  • Damage is incurred due to incorrect use of the hand brake. 
  • Damage caused by burning, cigarettes, matches, lighters, and damages caused by smoking in the vehicle. 
  • Damage caused by standing on the bonnet, roof, fenders of the vehicle. 
  • Damage caused by Excessive Wear and Tear. 
  • Any loss/damage to the equipment including items such as GPS, fridges, compressors, tents, kitchen ware, camping and sleeping equipment. The damage is to the clutch (An allowance of up to 3 days after collection is given, in which time a faulty clutch can be reported. Thereafter, it is deemed as the renter’s responsibility). The customer is liable for the cost of the replacement clutch, not less than ZAR25 000.00 plus vehicle recovery and fitment excluding VAT (and cost of replacement vehicle if applicable). 
  • The Renter is responsible for any costs for repairing of any damage sustained to the undercarriage of the vehicle. Damage to wheel rims.
  • Damage sustained as a result of a Roll-over are not covered under either Standard, Maxi or Super cover options. A roll over is defined as a vehicle sustaining all types of damage due to it not being on all 4 wheels. 
  • Damage sustained as a result of single vehicle accidents. (Where no other vehicle involved in the accident e.g. Losing control of the car, bumping a tree while reversing the car , damage sustained while driving into bush and trees, etc are not covered by any insurance option ) Client will be liable for an amount up to N$ / ZAR 115 000 . 00 and all recovery costs.
  • Damage from the incorrect fuel type is pumped into the fuel tank and/or fuel in the water tank will incur a R20 000.00 cost. SA Roadtrippers advises that should this occur; the vehicle is to remain turned off and not started under any circumstances. This reduces the damage caused. 
  • Overhead damage and damage to the roof, or roof top tents. Renters are reminded that the 4x4 vehicles are high. Caution needs to be taken when driving under branches, bridges, through archways or any overhead obstructions. 
  • Damages to sides and or exterior of vehicle as a result of driving through dense bush. 
  • Narrow tracks, jeep tracks and or roads lined with thick dense bush that come into contact with the vehicle is not permitted. The dense bush must not scratch or damage the exterior of the Vehicle by coming into contact or scraping the sides or any exterior of the vehicle.
  • Damages to 4x4 drive system arising from driving in 4x4 mode on tar or asphalt road surfaces. 
  • Damage to vehicle driver’s cabin Air conditioner as a result of excessive operation when the vehicle is stationary.

4X4 models:

SA Roadtrippers offers 3 insurance cover options, namely, Standard Cover, Maxi Cover and Super Cover as well as Special Roll over reduced Waiver.

STANDARD COVER: This cover carries an excess/security deposit of R35000.00 which is applicable in the event of any accident or damage to either our vehicle or 3rd party property. This excess/security deposit of R35000.00 is charged on the renter’s Visa or MasterCard credit card or cash at the time of collection.
This excess/security deposit of R35000.00 is charged on the renter’s Visa or MasterCard credit card or cash at the time of collection. Funds will only be deducted from this amount, should the renter return the vehicle in a damaged condition or for any 3rd party damage or for traffic fines received, If no claims exist, this excess/ deposit is refunded within 30 working days from date of return, by the renter’s financial institution.
Standard Cover does not include the cost of replacing or repairing of windscreens and tyres, radio theft and recovery costs or any damage related to water submersion or salt water damage. Damage sustained as a result of single vehicle accident (no other vehicle involved in accident) See Insurance exceptions and conditions, client will be liable for an amount up to N$ / ZAR 115 000. 00 and all recovery costs.

Subject to exclusions insurance section:

Maxi cover: Minimum rental period of 7 days and longer. The Maxi cover is charged at a daily nominated rate as per your quotation/rental agreement.

This cover reduces the excess/security deposit cover to R10 000.00, payable on collection and is applicable to the vehicle and 3rd party property damage, Funds will only be deducted from this amount, should the renter return the vehicle in a damaged condition or for any 3rd party damage or for traffic fines received. If no claims exist, this excess is refunded within 30 working days from date of return, by the renter’s financial institution. Maxi Cover includes the cost of replacing or repairing of windscreens and or tyres.
Maxi Cover does not include:
Radio/tyre theft and Traffic fines.
Wilful and/or negligent damage to tyres and windscreens e.g.: Driving with incorrect tyre pressure damaging the side walls. Driving on washboard roads at excessive speeds.
Recovery costs or any damage related to water submersion or salt water damage.
Damage sustained as a result of a Roll Over.
Damage sustained as a result of single vehicle accident (no other vehicle involved in accident) See Insurance exceptions and conditions, client will be liable for an amount up to N$ / ZAR 115 000. 00 and all recovery costs.
Damage sustained as a result of an accident with an animal or animals.
Important: Super or Maxi Cover cannot be compared with the European “Vollkasko” or “All Risk” insurance, where all damages are covered independent of the cause or the guilt.

Super cover: No Excess: Super cover is charged at a daily nominated rate as per your quotation/rental agreement.
This cover is a NO EXCESS cover and is applicable to the vehicle and 3rd party property damage and includes the cost of replacing or repairing of windscreens and tyres. A security deposit of R3 000.00 is charged to the renter’s Visa or MasterCard credit card at the time of collection to ensure that the vehicle is returned to the agreed location, on the agreed date, in a clean condition and no items are lost or damaged. This security deposit is fully refunded within 30 working days, after date of return, should all the terms and conditions be adhered to.
Subject to the driver:

  • Not been under the influence of alcohol and or drugs.
  • Not been in contravention of traffic laws, including and not limited to driving over the speed limit at the time of incident (Speed is measured by vehicles on board tracking system, allowance of plus 5kmph is given over the speed limit). (Including and not limited to adhering to speed limit of 40Km/h in Game Parks).
  • Not driving on un-marked roads and or restricted roads (Including and not limited to sand dune driving).
  • Not having water or salt water damage and or recovery costs as a result of water damage. Exclude damage sustained by single vehicle accident (no other vehicle involved in accident) See Insurance exceptions and conditions, client will be liable for an amount up to N$ / ZAR 115 000. 00 and all recovery costs.
  • Important: Super or Maxi Cover cannot be compared with the European “Vollkasko” or “All Risk” insurance, where all damages are covered independent of the cause or the guilt. Subject to insurance exclusions section:

Special Roll over reduced. Waiver: A roll over is defined as a vehicle sustaining all types of damage due to it not being on all 4 wheels.
This waiver option is available or rentals 14 days and longer. It is available as an additional added extra to either Standard cover or Maxi cover at an extra fee of ZAR 350.00 per day.

This waive reduces and limits the amount payable to ZAR 100 000.00 (Vat Inclusive) In the event of damage sustained as a result of a vehicle roll over.
Subject to the driver:

  • Not been under the influence of alcohol and or drugs.
  • Not been in contravention of traffic laws, including and not limited to driving over the speed limit at the time of incident (Speed is measured by vehicles on board tracking system, allowance of plus 5kmph is given over the speed limit) (Including and not limited to adhering to speed limit of 40Kmph in Game Parks).
  • Not driving on un-marked roads and or restricted roads. (Including and not limited to sand dune driving)
  • Not having water or salt water damage and or recovery costs as a result of water damage. Excludes single vehicle accident (no other vehicle involved) Subject to insurance exclusions section:

CLAIMS HANDLING FEE: A handling fee of R500.00 is charged on all damage/accident claims irrespective of the liability cover option taken.

ACCIDENTS AND COLLISION DAMAGES.
The used definition of a traffic accident is an accident with a vehicle where another vehicle is involved, or where a pedestrian is involved.
Also not regarded as an accident when you try avoid hitting an animal crossing the road or a burst tyre.
Single vehicle accidents are NOT included in any liability cover options. See Insurance exceptions and conditions, client will be liable for an amount up to N$ / ZAR 115 000. 00 and all recovery costs.
 

In case of damage to the vehicle rented, the following will apply:

  • All accidents must be reported to the owners SA Roadtrippers within 24 hours and by law, to the Local Police within 24 hours. An accident report number from the police must be obtained at the time of reporting the incident. This proves that the accident has been registered.
  • Failing to report accidents will void all liability cover and the renter becomes fully liable for all costs.
  • We advise that you take as many photographs of the accident scene and also obtain the 3rd party detail.
  • We also suggest you take a photograph of the driver’s licences of the persons involved.
  • An accident report which is provided in the RENTAL PACK, must also be completed. These documents and records of evidence will be submitted to the owner in order to process the incident.

The Vehicle:
The renter is responsible for the recovery of the accident damaged vehicle to the original rental branch.
A replacement vehicle will only be dispatched once payment of all damages / recovery costs to the first vehicle is made.
No Refund will be given for lost rental days due to collision or accident damage, irrespective of guilt.
 

The owner reserves the right to withhold a replacement vehicle; this does not entitle the client to any claims against SA Roadtrippers. If the renter requires a replacement vehicle to be delivered, charges will be levied according to the 1 way rates applicable. If the renter is not able to take a replacement vehicle, no refunds for early termination of the contract will be made. Should the renter continue with a replacement vehicle, this vehicle will be noted under the current rental contract and standard cover will be applicable. This includes a new R35, 000-00 payment on the nominated credit card. Reduced insurance excess is not available on a replacement vehicle. Should the applicable excess be charged, and should the owner be successful in the reimbursement of that amount by the 3rd party, this amount will be refunded to the renter. This process could take up to three years.

Insurance exceptions & Conditions:
Exclusions of ALL insurance cover options: The renter is fully liable for any damage to SA Roadtrippers vehicle or 3rd party property if:

Any terms of the rental contract are breached. 

  • Damages are sustained whilst the renter/driver is in violation of any traffic laws or ordinances. 
  • Damage to the vehicle is caused by careless, wilful or reckless driving. This includes driving under the influence of alcohol and drugs.
  • Driving on restricted or unrecognised roads or sand dune driving (including and not limited to list laid out below in this document titled Road Restrictions).
  • Damage or loss to the equipment including items such as GPS, fridges, compressors, tents, kitchen utensils, camping gear, sleeping equipment etc. will be charged to your credit card. None of our insurance cover options cover any of the equipment supplied with the vehicle. 
  • Damage sustained to the vehicle when hirer has been driving over the speed limits during the rental term. Including but not limited to: Not exceeding a SA Roadtrippers permitted speed limit of 40 Km/h in Game parks. 
  • ( i. Maximum permitted speed limit on gravel/unsealed roads with SA Roadtrippers vehicles is 80 Km/H Irrespective of any 100 km/h posted sign board on gravel roads ) 
  • (Speed is agreed to be determined by vehicle on board tracking system, plus 5 km/h over limit allowance Granted) IMPORTANT: if you exceed this speed limit, all insurance and reduced excess options lapse and become invalid. 
  • Driving any time at night/after sunset or before sunrise. 
  • Damages caused by dangerous and irresponsible manoeuvres to test the abilities of the 4x4.
  • All insurance cover is void if vehicles enter prohibited areas/Countries and will result in a breach of contract. 
  • Not adhering to the vehicle height restrictions. 
  • Any damage related to water submersion or salt water damage or driving below highwater line. 
  • Water submersion damage from water or river crossings or sea water, the vehicle may not go through deep water crossings, we do not recommend driving through water in excess of 30cm in depth, always walk water crossings first to ensure safe depth before attempting water crossing
  • Damage sustained by an accident with animals.
  • Damage is incurred due to incorrect use of the hand brake. 
  • Damage caused by burning, cigarettes, matches, lighters, and damages caused by smoking in the vehicle. 
  • Damage caused by standing on the bonnet, roof, fenders of the vehicle.
  • Damage caused by Excessive Wear and Tear. 
  • Any loss/damage to the equipment including items such as GPS, fridges, compressors, tents, kitchen ware, camping and sleeping equipment.
  • The damage is to the clutch (An allowance of up to 3 days after collection is given, in which time a faulty clutch can be reported. Thereafter, it is deemed as the renter’s responsibility). The customer is liable for the cost of the replacement clutch, not less than ZAR25 000.00 plus vehicle recovery and fitment excluding VAT (and cost of replacement vehicle if applicable). 
  • The Renter is responsible for any costs for repairing of any damage sustained to the undercarriage of the vehicle. Damage to wheel rims.